Home Theater

Hi,I have recently added a Beam to my setup but the sound is lagging the picture. It’s only a fraction but enough to notice the voices don’t match the lips. Looking online this appears to be a very common problem caused by the TV not being able to process the audio quickly enough to send to the soundbar. This seems a common problem regardless of the brand of TV. I have this problem whether I’m watching TV or a Blu-ray. I have experimented changing settings to PCM and this solves the issue but I have various ways I can achieve PCM. My equipment and settings are as follows, all connected over HDMI.Samsung TVAudio delay Setting - 100 (default value)Digital output - options are auto, pass-through or PCM----Virgin Media V6 Cable TV BoxOptions are Dolby Digital or Dolby Digital to PCM---Blu-ray PlayerDolby Audio - options are Bitstream or PCMDTS/DTS-HD - options are Bitstream or PCM My question is which combination of settings is best to use and what do I lose by going with these? The sound

I set up my nee Arc and had it up and running including setting up Spotify with it. Now when I open the IOS App it keeps asking me to set up your product again. My speaker is working with my TV but not showing in the IOS App. My iPhone is running IOS 14.4Ive a Linksys Velop system in my house connected through a Virgin routerPlease help!

I have a very large room I need to deliver sound to, can I install two Sonos Arc's and control them as one zone? I also intend to back this up with a sub for base.

Hi alli have seen a lot of posts here and on Samsung forum about the eArc issue but no mention of my specific issue. Everything set up easily and sounds excellent, however, randomly the sound will completely cut out. Seems to happen after unpausing a show or some times after a fast forward or changing channels Turning the tv off and back on solves it.  I am connected earc out of the tv. I got the Arc a couple of weeks prior to getting the Q60T and the Arc works perfectly. I had the Arc connected to my 2006 Pioneer plasma tv via the optical out on my cable box. Not 1 issue at all. Seems some finger pointing between Samsung and Sonos going on at source of issues? Could it be some growing pains of new technology? I feel pretty confident it’s an eArc issue with the TV and not the Sonos Arc. My set up is as simple as it gets. Cable box is the only input device to tv out to Sonos Arc. Been using SonoS products for years so more loyal to SonoS than any tv brand.  Thank you all!! 

I am documenting a problem with setting up my Beam, to which I devoted half a day of my time and found two semi-satisfactory solutions.Problem: When I attempt to connect my Beam to my Sony Bravia TV via the HDMI-ARC, the Sonos app says there is “interference” and that I should disconnect other home theater devices.  The only other device I am connected to is my Arris cable box (Suddenlink) via HDMI so I unplug that, and the Beam connects to my TV.  Then I plug the cable box back in.  At that point, the Beam works, and volume can be controlled from the Sony remote.  However, within a few minutes (or sooner than that, if I turn the TV off and back on) the TV starts kicking me out of the Beam and back to TV audio.  Then the Beam needs to be set up again.  Very frustrating.Solution One (Sonos tech support): connect Beam via optical audio adapter instead of HDMI-ARC.  This works and is stable… but the TV volume can only be controlled via the Sonos app, not via the TV remote.  The TV happens

Hi All, In the process of moving house and packing bit by bit and I have come across an issue with my Sony TV (KD-49XE9005). I have a Sonos Beam that produced the sound for it and after having packed the Sonos away my TV won’t switch on, via remote or buttons on the TV and I have tried a 5 second power button reset - nothing. The TV worked just prior the unplugging and everything else is as it was previously which is just the power. The Beam was connected via the ARC. I've tried plugging the Beam back in as well as changing the fuse in my power socket and still nothing. Anybody have any other ideas or know what the problem is? Any help appreciated. Thanks

I have been having issues with my Sub, it cuts out randomly and noticeable. I cannot change the network channel (Google WiFi Mesh) so I moved the sub to the other side of the room to see if I could reduce eliminate interference.I have a Playbase up front, two Play 1s in the rear and a sub. The Playbase is connected via Ethernet and I checked that I am using Sonosnet in the app (WM0). I noticed that one of my rear Play 1 surrounds was also plugged in via Ethernet so I disconnected the cable and “poof” Sonos network down. All Sonos devices except the Playbase appear in the app. I also have a Beam upstairs, a Play 1 in the basement those disappeared from the network also. I had this problem a long time ago once and turning everything off and bring it up would eventually fix it but not this time.So I tried restoring to default one of my Play 1s and connected to the app but every single time when it is finishing configuration I get the message “Your Play 1 has been added but may not appear

Have previously had both arc and One connected just fine to network, unplugged the One to move to different room which seemed to lose arc from network. Tried resetting arc but it can never connect wirelessly, can connect with Ethernet but despite then switching to wireless network it remains wired - connection drops when removing Ethernet. Any ideas?

So I have a Samsung QN65Q7FAM tv with a New Sonos ArcIs Dolby digital + the best sound I can achieve? The Samsung rep told me I would have better sound with a different brand of TV lol..I also have a PS4 not sure if you can use it to boost the sound quality or not.Thanks in Advance!

Hey guys, I have the issue that after turning the tv off via remote control the screen goes black but the status light of the tv still indicates it’s on. After some time the screen is grey and ON. This started happening after connecting the Sonos Arc to the tv. I’ve tried a couple of settings in the App such as TV Autoplay on/off and carious combinations of remote control settings. No luck so far with this issue.Can anyone help?

Hi, I am having trouble with my Sonos setup. I have a Sonos Arc, Sub Gen 3, 2 One SLs. I use the SLs as my surrounds. When I have TrueTone activated, I have a much better adjusted sound, but the surrounds are quite unbalanced, the right one is a lot louder than the left one. When I turn off True Tone I get a worse sound but a better balance.I have seen the issue reported several times, but did not find a solution. Would you have any idea how to solve the problem? thank you!

When my SONOS Beam is connected to the TV, the controllers for the Nintendo Switch lag a split second, enough to make many games unplayable. It is NOT an audio lag, but a controller input lag. As soon as I unplug the speaker from the TV, the controls are responsive again. And when I plug the speaker in again, the controls start lagging again. This happens whether I’m using a wireless controller or a USB controller.I don’t think it has to do with the Beam’s wifi. I have it set up on ethernet from the router and it’s not connected to a wifi network. I’m using a TCL ROKU TV (49S405). FYI, this is the same problem experienced in an earlier posted question that was never resolved (“Nintendo Switch Controller Connection Issues” by Mattr767). What’s going on? Is there anyway to fix this? I can’t use the Beam when gaming, which is half the use the TV gets.

Does anyone know why my arc works through the tv sound, I then switch to music and it works and then going back to tv the sound doesn’t come back to through the arc? 

Is anyone else having terrible problems playing anything on their Sonos system?  It seems to be worse on the weekends so I think it’s their servers capacity or something. Here are a few (but not all) of the problems I’m having.  speakers dropping off the system randomlysonos app will open but freezes with the screen all grayed out and no information populatedspeakers going silent mid song after minutes or hours playing just finesometimes the entire system (all 5 speakers) will stop but on the app for all these cases it will show the speakers still online and playing music as though nothing is wrong!pause button in the app and on the speakers doesn’t work consistently (yes all three different models)I have a stereo pair that never seems to be able to play both at the same time and it’s inconsistent as to which one the culprit is that particular moment!I have random volume increases or decreases The music will skip forward or jump back randomlyThis happens across all apps over airplay or

Dear All, i got a problem with my Sonos arc.the voice sound metallic with pscht pscht effect, very uncomfortable for the ears especially when streaming on Netflix. i did re tune but nothing change anyone got this issues? thank you

I dont seem to be able to get sound out of my Beam when I connect it to either my Blu Ray player or directly to my BenQ TK800 m projector.  Is there an ‘idiots guide’ as not particularly technical!  Both are new and I was expecting to be able to ‘plug and play’ but having read various posts I now realise it is more complicated than I thought.  Thanks in anticipation for any help provided. 

Hi - I’ve got very limited space in my flat and have had to keep my One SL on top my Port - do you think that the vibrations from the One SL could damage the Port over a long period of time? 

So my Sonos playbase has been giving me issues.  I’ve tried factory resetting it and still can’t find it.  what would you recommend?

hello. I have an Arc paired with two one SL as surrounds. One of the surrounds is buzzing when the volume in the movie gets loud. Purchased at Best Buy. Sounds like a blown speaker. It’s been like this since first installed. Do I bring it back to Best Buy or deal with Sonos direct. Thank you. 

Hi, I just bought an Arc and a Sub3, but to be honest the sound quality of the Arc is really poor! When performing the Trueplay settings, the ‘beeps’ sound great and they fill the entire room. But as soon I play music (or tv audio) through the Arc, it sounds flat and lifeless. When I place a JBL Flip4 (€75!) next to it, it fills the room with a more pleasant sound. Dolby Atmos content (Netflix) sounds a lot better, although it still doesn’t feel like sitting in a ‘sound bubbel’  I can’t believe that the Arc isn’t capable to create a way better sound than it does now. Is this a software issue? I really consider (with reluctance) to return this set and move to another brand.   

Hi all,I’m fairly new to Sonos so please forgive my naivety. I have a very simple set up, ie from my Sony TV I have 2 x active Yamaha HS7 speakers simply connected from the headphone jack in the TV to the powered speakers with a 3.5ml cable that splits in to two that connect with XLR jacks directly in to the speakers. So the TV is essentially muted and TV audio is played through the Yamaha’s.  I also have a Sonos beam in my bedroom. Which I send music too via wifi mainly using Spotify. I would firstly like to add my powered Yamaha’s on to the Sonos network and think the easiest way is with a Sonos connect gen 1 (old school I know). These are my questions:What’s the best way to make that connection as I understand if I connect my TV to the Sonos connect and then to the speakers it will be great for just streaming music to the speakers but for TV audio there will be a delay and will be a sync issue between the TV picture and audio. I know the connect is not designed for any audio visual

I genuinely dread setting up my one sl on a new network -- why is it so difficult?Does anyone know of alternative methods to setting this product up other than using an ethernet cable - I’m on vacation and did not bring one. 

I've recently got a new router and with this a few network settings changed, as of now after a few minutes my BEAM disconnects when I airplay any content to it. I would like to remove the old network and 'refresh' the network settings by adding it again. I do not wish to change my password as this will result all my devices in my household 100+ to lose connection and it's really not a road I want to go down to. Any input is highly appreciated.  I have tried to give the BEAM a dedicated IP address but it does not want to use my new router settings..

Hi allSince about a year prior to JAN 2020 I am using:sonos beam 12.2.22x symfonusk satellites 12.2.2Sony KD75XF7596 For some reason now the system is only now and then activating the surround speakers. it used to play everything even ”false” surround from old movies or youtube, recently i tried the tv settings (audio options on remite) which helped and activated but now it is no longer working with everything. Only when a new movie or source it is active it is soo frustrating that my gear just gets disabled due to an app update.. anybody has any idea?  bestTom

Hello, my sonos system is as follow:1 arc + sonos One surrounds1 Symfonisk Bookshelf1 Symfonisk LampMy wifi network is a mesh one, with a Fritzbox 7530 router and one FritzRepeater 1200. Wifi signal is very strong in the whole houseArc and Bookshelf get their wifi signal directly from the router, and work without any problem, very stableLamp is getting signal from the repeater, which is located 3 meters from the lamp, with no obstructions (just a door, but always open), and it is not stable at all. Sometimes I can listen to music for hours without any problem, sometimes it stop playing after a few seconds, becomes unresponsive and disappear from the the Sonos App. Usually unplugging it and the plugging again fixes it.Any of you guys ever had a similar problem, and if so how did you manage to fix it?Wiring any of the speaker directly to the router is not doable, I may be able to wire one to a mesh repeater, but only as a last resort