Home theater

I purchased a Sonos Arc (OfferUp, $450).  It works great but I was unhappy to find out it only works on the S2 app.  I have older Play 5s that are on the S1 app (not in the same room as the Arc). What Sonos Sub can I add to the Arc with the S2 app?

How can i convert a dts master 5.1 audio from a blu ray Panasonic ub820 > TV LG G1 > sonos arc in a PCM multichannel 5.1? Actualy i have a outpout in PCM stereo 2.0

I have Arc 100 speakers in the theater mode. I accompanied the Tru sound operation. I have a problem with one of the speakers not being loud enough. Do I or can I increase the volume on that speaker?

My tv sits on top of a tv cabinet. I placed the Arc sounbar about an inch in front of it but still on the tv cabinet top so it’s maybe an inch below due to the tv stand - not 4 inches. What will that affect? What is the purpose of the 4 inch rule?

Hi,Does anyone know if I can continue to dual wield the Sub2 with the Arc Ultra if I own a Sub3?

I am trying to replace my Beam gen 1 home theatre with Arc Ultra soundbar.  The two surrounds (gen 1 ones) and Sub Gen 2 will not connect to Ultra, yet have no problem connecting to Beam. I have reset the speakers, connected via ethernet to router and still no luck. Any suggestions? I have contacted tech support and still no luck.

Can I mount the new arc ultra to my existing arc wall mount ? 

HI, I have my main SOny TV connected to Sonos and everything works great.In another room is another Sony TV, and I would like to be able to connect it also so when watching it, sound is through SOnos also.Is this possible ?thanks in advance.

Small cross post from the Dutch language community.Yesterday I connected my new Arc Ultra. First I separated the Sub (gen 2), the One and One SL that form the surrounds from the Beam (gen 1), then I renamed the Beam and disconnected it. Connected the Arc Ultra and put it on wifi (other devices are connected to a Boost). Sub and One (SL) reconnected. Did the advanced Trueplay. Connected the Ace, added Google Assistant - that appears to work on the One that serves as a surround. That's a gift - it used to work that way with a Playbar, but I hadn't read anywhere that it would work with the Arc Ultra. The Nest Mini that I already purchased can therefore be returned. The set up went smoothly.First experiences. Wow. Sound is clearer. Tried a bit of Dune 2 (see https://www.whathifi.com/features/the-best-dolby-atmos-movie-scenes) for Atmos. Had to go back into the settings of the Samsung TV, but it works. Atmos sounds good, even with my non-Atmos rear speakers. Music from Blu Ray sounds great

I am no doubt overthinking this. Was watching Final Level on Amazon Prime through both Apple TV app and internal TV app (Hisense U7K).The sound was very poor but, having watched it through internal TV speakers too, it seems like a mix issue.However, in trying to figure out what was wrong I moved close to the Arc and ran my ears along it. There is sound from the centre and from each end. To the right of the centre the bass section produces sound.However, there is a dead spot of about 6 inches to the left of centre. Looking at the exploded diagram it seems that this is actually a dead spot (at least front facing) but can anyone confirm that no considerable sound comes from that section before I attempt resolution? It all still sounds fine, balanced etc, just wanted to confirm.

Having trouble cousins sub gen 4…do not get “highlighted” area on side and I’ve tried entering the number on the bottom and the sub is not connecting 

I purchased a Sonos Beam (Gen2) with a Sub Mini, it worked fine for the first few weeks and then the volume rocker stopped working from my remote. I went back to the store (Best Buy) & exchanged the Beam for the Arc.Same issue prevails.My Sonos is plugged into the E-Arc HDMIEverything else works with the remote, just the volume is the problem. I was told that if Sonos pushed a new firmware update that will resolve my volume issue & it will start working again, is that really true?Would love to get an expert from Sonos to respond to this 

I purchased a Beam Gen 2 last week. After a bit of messing around I got it successfully connected via the ARC HDMI connection (not eARC - my TV doesn’t have that). But since then it keeps dropped out and then reconnecting. I have tried disconnecting everything and powering off and going through setup again. It will then work for 30 mins or so then drop off. TV shows the message TV Speakers Active and the Beam is no longer visible in External Devices in the Bravia Sync section. If I try to reconnect via the Sonos app I get the message that something is interfering with the connection, unplug all home theatre equipment. I don’t have any other home theatre equipment and I have even tried unplugging my DVD player so the Beam is the only connection, but still get this issue. If I do nothing and just leave the TV on the internal speakers, the Beam reconnects after 20 mins or so then disconnects a little later.TV and Beam are fully updated, I’m using the supplied Sonos HDMI cable. Any suggest

I just got an LG OLED48B49LA and since the internal speakers are really bad, I would like to use my two Sonos Five Speakers with it.This used to work fine with the old TV (plus Apple TV) I had before, as it had a chinch output, so I could connect the TV to the Five speaker through 3,5mm and could control the volume with the Apple TV remote.The new TV does not have that, it only has optical and HDMI Arc.I bought an Optical-Chinch Adapter, which works fine but obviously I can’t control the volume of the speakers with the LG TV remote.This is my question: what options do I have to be able to control the volume of my speakers with the TV remote?Any adapters, any other products to buy that aren’t too expensive? I would like to avoid buying a Sonos Arc for now. Thanks for taking time, I really appreciate it.

I’ve had a white blinking light on Sonos Beam for several days. I have followed reset (but no orange blink), I have connected to ethernet, no change. I worked through tech support for a while but after some time I was told the product is defective. It is only 2 years old and I’m just checking to see if anyone knows any other procedures that might save it. 

No sound on YouTube app only from Song Bravia TV. Other apps have no issues only YouTube. Tried to change to PCM but no avail. Thanks for your help 

So I often listen to music on my system when I am not watching TV - its sub optimal obviously.The fact that the ERA 300’s are set as surround means that their main front firing Driver is disabled for music.Would it not be a simple software fix to engage the front firing drivers if the user/owner has selected to listen to music from known music only sources - eg Sonos and Tidal etc.   

Hi all,I noticed something odd that might be worth sharing. I never had issues with the new sonos app. My app loads in about a second (at least with recent updates).That said yesterday I started having issues when trying yo stream from tidal. And I also noticed that opening the sonos app took now 10 seconds or more. The problem continued this morning.At that point I realised that the sonos app had a “playlist” in my history, probably because I started a song from there few days ago. So I tried to delete the playlist, so that now my history says “Your recent history will show here once you've played some content”. And bam, now the app is back to start in s second or so, and the problems streaming from tidal are gone.Is it possible that the people running into issues with the sonos app are using it more for streaming music, as opposed to stream from external apps? If you have issues, I wonder if clearing history is something worth trying: it made a massive difference in my case (even tho

The bass setting between 0 and +10 results in very little change in intensity. Can this be fixed without buying more Sono equipment. 

Hi All,I've installed my new Arc Ultra but I was receiving only stereo PCM.Reading on the internet I found to disable Dolby Atmos on my LG tv etc and use passthrough on my HDMI Arc interface but nothing seemed to work.Contacted Sonos and investigated the issue for quite some time also got higher support involved. End conclusion was to contact LG as it seems that the HDMI Arc interface only seem to support Stereo PCM.As I only have HDMI Arc and not eArc I thought that could have been the problem?To fix this I thought I buy a hdmi to optical connector so I could at least try the optical connection dolby digitial and not dolby atmos.Finally I found the problem: It was the setting on the ZIGGO Media box next, it was set to stereo.I should have tried my chromecast or ip connection on the tv that would have also turned out the issue was not the tv but the Media box. Maybe a bit stupid after all but just wanted to share this, in case someone else is also struggling

Took me 3 passes to get all 9 speakers updated to 16.4.4 (build 81.1.58210) firmware.No EQ related settings were reset, thankfully. So far.There's also a software update available for the Ace. No indication that TrueCinema has been activated 👿👿Bottom Line: Not Helpful.

For several years I have had a pair of play:3s in one room and a pair of play:1s with a sub in another. I would like to connect a soundbar to my TV and add the pair of play:1s and the subwoofer. Which soundbar do you recommend, also taking into account the cost? Will there be any compatibility problems?Thanks!

I have a problem. I have an arc ultra and it works fine. But when I turn the tv off , after every 2h It switches the tv on even at night. I don’t know why. When I disconnect soundbar everything returns to normal. Does anyone have idea what to do. Please help. I have Samsung tv, and they the problem is not the tv but soundbar 

I have a problem. I have an arc ultra and it works fine. But when I turn the tv off , after every 2h It switches the tv on even at night. I don’t know why. When I disconnect soundbar everything returns to normal. Does anyone have idea what to do. Please help 

Apparently it's quite difficult for Spence & Co to figure out what their customers want.  Spence and his marketing team thought we wanted a headphone. Maybe we did, but not the one they brought to market. According to rumors they are building a set-top box where a add company is providing the OS. I can tell Spence & Co right now, that that is not going to be a great success.  So let's help them. I can not create a poll, so respondents just have to reply to this post.  From the options below create your own list. Highest priority on the top, lowest at the last spot. There are also products on the list which are already on the market, just to make clear where people are willing to spend their money. The options and my priorities: 1- Era 100/300 as dedicated FRONT L/R speakers2- Sonos CEILING speakers for Atmos setup3- A new Era 500 (follow up of the Sonos 5)4- Arc Ultra5- Ace (Ultra?)6- Set-top box