Home theater

My beam randomly disconnects when playing any of the music downloads including Sonos Radio. Does not disconnect when watching TV. Have tried all troubleshooting instructions but still happens

I have Ray and Sony TV. The volume level keeps getting out of sync. For example, press Volume Up and TV will display, say, 40 but actual volume will be low.The degree of syn changes if I take volume down to zero (i.e. shows zero on the screen) then taqke volume up again.example today …Vol Up … TV shows ~40 but volume relative lowPress Vol Down until screen shows zero … actual volume about zero at this stagePress Vol Up … volume rapidly increases - screen shows about 24 but actual volume far higher than the “40” I had 60 seconds earlier. Any ideas how to synchronise these?I also have an Arc on different TV and it doesn’t have this problem. Also … Bluetooth turned Off (found that on another post)

I have an ARC and two SONOS One SL. After SONOS One SL power down/up the communication is lost and the systems does not work. I have to reset the two SONOS One with a tedious process. Do I have fault hardware or is the SONSO Software basically bad? I am expecting that the app will know the configuration, will know to use the selected WIFI network and will program the devices and the surround sound without any user intervention. Is this too much to demand?  

Hi, would appreciate your thoughts before buying an Ultra please.I’m looking to stream music from a Synology NAS (DS223j) to the Arc Ultra and then out to 2 pair of Edifier speakers (R1700BTs), where one pair would connect as front left and right and the other pair similarly as the rear speakers.Ideally this would be controlled by Alexa.Is this possible please ?Many thanks.

First, I apologize up front if this has been asked/answered in other threads.  I have done searches but nothing directly comes up for my questions that I have found. I currently have a great room and purchased an Arc Ultra soundbar (in use with latest generation Samsung Frame TV connected via HDMI/ARC) in the Living Room space.  It sounds great, but obviously on the other end of the room you really have to turn that soundbar up loud to hear it, which becomes uncomfortable if in the Living Room space.  Was thinking of adding Sonos ceiling architectural speakers into that area (the kitchen) to keep sound levels reasonable.  However I am learning about the latency that will become an issue.  It seems like there is a creative way to solve this issue, and am trying to figure that out.Some options I am considering:HDMI/ARC Splitter or distributor - What if I send the same signal from the Frame tv to both the soundbar and the Sonos amp driving the ceiling speakers via a splitter.  Could this

Hi I have my Sonos Arc Ultra connected to my lg g4 and the sound dips out only for a second or two but on a regular basis.Ive done all the disconnecting and reconnecting, checked and altered any settings that required changing and still does it.even tried a brand new hdmi cable tonight that I ordered specially and no joy.My old Arc connected to the lg g1 did exactly the same thing, starting to drive me a little crazy now.What is going on, anyone else had these issues? 

Anyone else having problems with system kicking off products? I have an Arc, sub amd two era 100s. It keeps dropping sub. As well will not allow ‘tune play’ starts initial step then says no speakers found. Just spent over a hour and there submitted diagnostics and still not working. So frustrated with Sonos after spending thousands for my system.  

I have a movie room that’s 18’ x 39’. Two sub 4’s are not sufficient. The rear of the room is dead compared to the front.  We have two Sub 4’ in the front corners, and we want to add two more Sub 4’s in the rear corners of the room, but Sonos does not allow more than two subs to be connected to an Arc Ultra.Is there a way around this without getting two sonos amps and running another brand subwoofer from a sonos amp?

HelloI know this community is dedicated to the discussion of Sonos soundbars, speakers, other components and accessories. However, if you are going to spend $999_USD to acquire an Arc Ultra; for the best cinematic sound, shouldn’t the picture quality of your TV compliment that expenditure? 🤔The links below offer insight into OLED panels vs QLED panels (i.e. the pro’s and con’s). The first link is neutral in content; whereas the second link is somewhat bias. Both links are sponsored; but hopefully you can look pass those indiscretions. 😊Take a look at the information provided. It may help you make the best decision as to what type of TV panel (regardless of brand) will best meet your personal expectations and viewing environment. Enjoy!https://www.youtube.com/watch?v=bM2IMiAdoDQ&t=65shttps://www.youtube.com/watch?v=ls0fAkiUDT8

As the previous thread () was closed and we’re still waiting for an update by ​@Corry P, I’m opening this new thread to continue the discussion

Hi all I’m new here and I just order Sonos arc ultra with sub 4 I can’t wait to be here before end of this week  

I have a sonos amp to tv with in ceiling speakers. All worked fine for a couple of years. Intermittent audio from tv for a mouth or so now no audio from tv but all fine streaming music just no tv audio. I’ve changed HDMIs over and still the same issue. Any ideas?

Something strange is going on with my Beam 2. First time since I have installed it 2 years ago. When playing stuff from YouTube sound volume is automatically going down or sound is completely muted. I did factory reset of my soundbar and still no change. Anyone experienced something similar?

I recently purchased a Beam 2 to use with an LG C4 and Roku 4K Express stick. No matter what I try, I can’t get the Roku to passthrough Dolby Atmos. The audio always registers as stereo PCM on the Sonos app. Atmos works just fine when I use the native apps on the TV. I have tried various audio settings on the Roku, but I keep getting stereo audio when I should be getting Atmos. Any suggestions? 

I have a Sonos Beam Gen 2 and I wanted to buy some Play:3 for surround sound and to do Dolby Atmos but I don't know if it's possible...

I’ve got a set of two SONOS Era 100’s plus the Beam 2 soundbar but no TV. It all works fine, unless I want set my PC’s output sound to the SONOS groups which seems impossible at first glance as Beam 2 does not support BT. No cable connection possible. Any idea on how to set it up in a tricky way? When I remove Beam 2 from the group it all works flawlessly with pair of 100’s.My SONOS set up for this room is Beam + 2 surrounds.

I have accidentally created my Era 300 as main speaker under ‘Your System”.  How can I move it to my Arc Ultra as surrounding speaker? Thank you.

Hello Sonos Community,I love the Arc Ultra, 2x Era 300, Sub 4 for Movies and Atmos Content, but for music it’s clearly lacking behind a stereo pair.playing Atmos music is more like a gimmick for me, nothing I want to keep listening to for extended periods  the options to adjust the Era 300 in music mode are a good start  however a sound bar will never be able to create a stereo stage  therefore it would be great to utilize the Era 300 that are surround speaker in movies, as a stereo pair in music. It could be an easy switch like “Stereo mode” is there any comparable mode/way that does not require re-pairing the speaker ? kind regards Robert 

I have an Arc Ultra, Sub 4 and pair of Era 300’s. Surely it would be easy to add an option to the App to allow users to either use their system in full Theater mode for movies - or if they wish to use the two Era 300’s ONLY it would allow Stereo only - with all drivers functioning? Seems like a basic capability that many people would like to utilise? 

I just got an ultra and sub. It’s going in a small(10x10) room.  This my MOVIE room. Where is the best placement for the sub?  Would surround speakers work in a small room?

I have owned the Arc Ultra for a few months and I always planned on building up to the full surround kit as i could afford. So today, I pulled the trigger on the sub mini and a single era 300 (i cant afford 2 right now, ill add the second one next month). Is is true that you need to have a pair of era’s to add them as a surround speaker? I have tried adding it to my system 30 times, factory reset everything, reinstalled the app, firmware updated on my router...literally every newbie troubleshooting step i can think of, thats why I need an expert to step in. My system is all set up with the arc ultra and running perfect, when I add the Era 300, no matter what I choose, it adds its own room everytime. So say my arc ultra is set to “Den”. when i add the era to den it creates a “den 2” everytime. I cant fix it. It also wont run as a surround speaker. I just have to enable them both as seperate speakers playing the same sound. So its not surround sound, its just 2 speakers near each other p

I just bought the Arc Ultra, the Sub 4 and 2 Era 300. Then found out I don't have eARC on my tv. Will I be able to use all those channels with the optical adapter? I read the optical cable only support 7.1 and the Arc Ultra alone has 9.1.2 and I'm adding the dedicated sub and the 2 surrounds. Will I be very limited in my sound quality?

I have a Sonos amp and Sonance outdoor speakers mounted on my house used mostly to stream music for listening on my deck. During the summer we do outdoor movies in the backyard. I planned to use an arc (recently upgraded to ultra so have the old one around) for the sound and would like use the Sonance speakers as surrounds. Is there an easy way to do this or do I have to modify my Sonos settings for my outdoor “room” in the app every time?

Is it normal behaviour for the Sub 4 to produce a soft thump after 10 seconds of pausing whatever is playing? Background: connected to arc gen 1 and happens whatever the input (eg hdmi, air play etc) No other thumps or pops during playback etc. Some threads seems to suggest it may be normal indicating going from active to idle, but other have said it’s not normal - so a little unsure if I should be returning or keeping. Thanks!

I have Sonos Beam gen 2 installed to my TV and have now installed 2 new Era100 as surround speakers. It works but every now and then the sound in the Era100 is interrupted for a few seconds and then it is fine again. The problem occurs both via sound from the TV or if I play music.