Home theater

Panasonic ex750bI get a loud high pitched squeal from the Beam when changing channels. Dd to dd or dd to non dd. Used to be occasionally, but now all the time.  Setting the q mini to stereo is a workaround but it's not really the answer.  What troubleshooting can be done?

Hello,I have a Sonos Beam hooked up to my TV. I also like to play music on it using Alexa or Airplay from my iPhone. But lately, I’ve had a strange issue where the Sonos randomly stops showing up in the AirPlay menu, and the Sonos app on my phone can’t find the system either. However, the system is still completely working and connected to the Internet, as I can play music with Alexa just fine. So it’s not a matter of the system losing its internet connection; it’s just that my phone can’t seem to find it anymore.Last time this happened, completely restarting all my devices and my router solved the issue. (Restarting the phone, on its own, doesn’t help.) However, it’s happened a couple more times since then and I really don’t want to have to go through the hassle of restarting everything every few days, so I’d like to get to the bottom of what’s actually causing this. I assume it’s something to do with my router, but I haven’t actually changed any settings on my router in months, so I’

I do see other related topics, but thought I’d start my own to avoid confusion.  I just replaced my router/modem combo with a Netgear C7800 and now I can’t seem to get Airplay to work with my Sonos speakers.  I have an Arc and three Ones.  I tried reconnecting them all the network and I tried a full factory reset.  I even unistalled and reinstalled the app.  On the reset, I connected the Arc first and tried Airplay - it worked.  But, the second I added another speaker none of them worked with Airplay (and I had no issues up until yesterday).  Other than that, everything seems to work fine.  I can Airplay to my TV, I can play from the Sonos app (on my phone and computer), and I can cast music from my computer to a speaker.  Everything is up to date.  Possibly some hidden setting that I’m missing???   Diagnostics - 18134826239.  Any help would be appreciated.  Thank you!

We have arc, 2 one sl and a sub as home theatre. Does the arc work noticeably better if it’s not enclosed on a shelf in a tv stand…or will we notice a difference if it’s freestanding on top of the tv unit? Thanks for any advice

Please help!  My Arc is hooked up to the eARC HDMI on my Samsung TU8000, but I’m not getting Dolby Atmos.  I’m trying it on Dolby Atmos supported movies on HBO Max among other things supported.  My app says I’m getting Dolby Multichannel PCM 2.0 when trying to stream Dolby Atmos shows.  My current Samsung settings are; HDMI eARC mode is on, digits output audio is on auto, Dolby Atmos compatibility is on.  Is there something I’m missing?  Support diagnostic# is 1678696515. Any help is appreciated! 

Hi, my Sub Gen 3 is making a very distracting clicking noise (similar to a spinning Hard Drive) every time something is being reproduced by the audio system. My diagnostic info is: 1963654690 Thanks

I talked him into spending almost $2000 on a Sonos system (Arc and Sub). He’s been having problems since the beginning. It works fine with his TV, but then he goes to his app to play music, and his system is not connected to the app, he has to run through the set up again, the app finds his system, and works, and then after he watches TV again, he has to do the same thing again, go through the set up to find his system to play music because once he’s watched tv his system is no longer found with the app.  he has submitted a diagnostic report and is not getting help

Hi Guys, I am probably slow to the party here but I am having trouble connecting these two products. The TV has the eARC connection but it fails to recognise the Sonos Arc? Not to mention that when I try to setup the Arc through the App it doesn't register that it has been plugged in to the TV? Any help and pointers would be greatly appreciated. 

I have the new Sonos Arc SL with two Sonos One SLs and a sub gen 3. After playing music from my iPhone to the Sonos Arc and then I turn on the tv, the Arc does not connect to the tv. I will have to unplug the hdmi cable and plug it back before I get tv audio. This only happens when the tv has been off while I’m playing music then I turn on the tv. Is anyone experiencing this with the Arc SL? Or Arc generally. Thank you. 

First time user/buyer, first time poster.  Livid at support right now!!!I’m having a very bad first experience with setting up a Beam.  Setting up an account? Cool.  Click on a verification email?  Cool.  Wait, why didn’t it verify?  Why is it not seeing the Beam?  Why is support  going through the same troubleshooting I already did twice?  Wait, why is the email verification link already expired under the hour timeline you quoted?Why is everything broken about this process?  Why is your tech insisting on connecting ethernet directly to the router, even though it is connected to a dummy ethernet switch?Why are you so bad at first impressions? I’m livid, not feeling heard, and think I made a mistake paying more for a Sonos sound bar.

Hi All, I have a pair of Sonos Five in stereo mode and a Sub,  I also have a pair of SL One.Right now I have the setup in 2 “rooms” on teh APP and not “linked” as one systemMy question is should i be able to add the 2 x SL One to the Sonos Five and sub and make them surround speakers? Right now I have the speakers physically in the same room as i used to have  a playbar.  When i had the playbar it was easy to “Add surrounds” but i dont have that option with the Fives?

Hello all, I am Eric from Hong Kong.I have a Sonos beam, sub and 2 Sonos one SL to form a 5.1 system.My Sonos one SL on the right surround keeps dropping out, every time when it dropped out, I will to reboot it to make it back online. It will only drop out when it is not in used, I never experience drop out when it is in use.I have tried a wired connection (LAN cable connecting my beam and my router) or wireless mode, both modes cannot solve the issue.I contacted the seller in HK, they already exchanged me a new one, but the drop out problem still exist, can anyone from Sonos Support please kindly help?Some more information: Router model: TP-link AX1500 Archer AX10 Wi-Fi 6 RouterTV: Sony KD-65X7000E

My Beam has worked quite happily for over a year. Decided to add a Sub to the setup - and held off buying surrounds for now.  It’s taken me on/off a day to get the sub added and connected to the Beam.  Honestly, it’s an absolute dumpster fire of a setup process. I mean, I use lots of smart home gadgets, and this is definitely the worst setup process I’ve been thru.  I’ve setup different Wi-Fi networks, changed settings as per suggestions on here, sometime I see the Sub but no Beam, then I see the Beam and no Sub. Then I see both but it says they aren’t on the network, and then the sub needs an update - which it subsequently says failed, and then “no update required”.  Seriously folks, do you do any QA of the setup process at all?It appears to be working, but I know as soon as I get a power outage or a network reboot, it’ll die and I’ve no desire to go thru this hot mess again.  Whoever is responsible for software development there really needs to try and experience the setup from a con

Sonos App (iOS) is not able to connect Sonos Beam to network. Right around the time of the most recent App update (13.0.4 on 4/6), suddenly my Sonos Beam dropped off my list of devices accessible via Airplay, and it was no longer showing up in my Spotify list of eligible speakers. Attempted a factory reset and to say the least...there were a lot of reconnection attempts required, where it wouldn’t pick up the network. During a single connection window, managed to get it set back up with Alexa.Not long after, however, the Sonos app promptly disconnected again, and has been that way since (past two days). The app complains all devices are disconnected, is completely unable to detect the Beam unless I attempt a new device setup through bluetooth, the Beam itself never returned to the list of eligible Airplay devices, and any attempts in the app to reconnect the device to the WiFi say the network is inaccessible. However, all the Alexa-enabled features of the device are working just fine (

I have a Sonos Arc and a Vizio M55-C2 (2015 ish).  When I plug the Sonos into my HDMI ARC port (HDMI-1) and turn on CEC my TV recognizes the Sonos but when using the Sonos App to try to setup the TV it gives the following error: “A device is interfering with the HDMI connection. Disconnect any other home theater products, then try again.”  I have disconnected every else except the Sonos and still get this error.  I have reset the Sonos to factory defaults a few times and unplugged/replugged the cable between the two and still no luck. Any suggestions?

I’m a novice with sound issues.  I have a recently purchased a Beam, which I have been playing with my Samsung TV sound output.  Because of space issues the Beam soundbar is on a shelf to the right of the TV, which results in a one directional sound when watching TV.  I now have purchased a Sonos 1 (2nd Gen) and placed it on a shelf to the left of the TV in an attempt to get a more balanced sound output.  I gave the Beam and the Sonos 1 different “room” names and “grouped” them as per the app instructions.  I then set the volume levels in the app to the same settings and confirmed that the TV sound was coming out of both speakers.  The trouble is that when watching TV, the volume of each speaker keeps changing.  Each gets very quiet for a time at different times while watching.  They quiet to the point that it seems to the listener that the sound has gone off in one of the speakers.  It hasn’t, however. it just gets very quiet relative to the other speaker. QUESTION:  Is there a way to

I’ve had my Beam for several years, it was previously connected via ARC to a Panasonic Plasma and worked flawlessly (albeit in Stereo). It was primarily used with an Apple TV HD.Now I’ve got a new LG CX OLED TV and Apple TV 4K, and I’m finding that often, When I turn the TV on, the audio will come out through the internal TV speakers. When this happens, I can sometimes go through the “Setup TV” process in the Sonos app and the TV discovers the sound bar again, but this also doesn’t work some times.I’ve also tried setting the sound output to Dolby Digital 5.1 in both the TV and Apple TV, but this doesn’t make any difference from what I can tell.it’s pretty frustrating, so would appreciate any advice.

Bought arc and sub 2 weeks ago.  i could have wept at how incredible it sounded.  added two one sl's last week as rear surrounds.  All was glorious for about 48 hours.  while watching a 4k br friday night (longest possible time to talk to a live support rep), arc made a loud static like sound for a second or two.  arc and sub disconnected.  reconnected arc no problem.  sub was a bear. was able to get incredibly faint sound out of sub after hardwiring arc, but nothing like its potential.  literally 4 hours on the phone with support today. at least 2 dozen diagnostics.  supervisor (who was super nice and genuinely interested in helping me fix things) ultimately told me I'd need to schedule a call with the engineering team (which I found out later was in two days!). kept perusing forum and something clicked to make me disconnect surrounds.  the bass is back in a big and beautiful way! but my one sl's are paper weights.  any thoughts on what caused the issue and how to configure the two re

So I reset my system (which up until now was working fine) because I had network issues.  Now, even after completely rebooting the Sonos app I can no longer control the Arc’s volume via the app OR my remote control (which was setup to do it and used to work just fine before this network reset).I ran Soundcheck to recalibrate (which worked fine AND had high volume) but afterwards the Arc is about as silence as a silenced lamb. I’ve rebooted the Arc as well with no luck.  I can’t turn the volume down or up -- or even silence it.  Anyone have a clue as to what to do next?

Buongiorno, ho collegato con cavo ottico alla TV  Samsung UE55KS8000 una playbar della Sonos con due pla5 come surround. Il problema è che non riesco a settare il Dolby Digital, mi rimane sempre su PCM.Andando nelle opzioni audio  in  collegamento con cavo ottico  la voce "Dolby Digital"  e DTS non diventa selezionabile, ma posso scegliere solo tra "PCM" e "DTS Neo 2:5"  (che se selezionata non produce suono).Sbaglio in qualcosa, perchè anche guardando film da Prime in 5.1 l’app S2 Sonos  li identifica sempre in uscita PCM.Ringrazio quanti vorranno aiutarmi.SalutiFrancesco

We just got a new Xfinity set top box and I've tried setting up the new remote. After pairing the remote, the mute doesn't work and Volume Up and Volume Down BOTH turn up the volume. It got very loud in here for a bit. How do I get the Playbar to lower the volume when I'm pressing Volume down? 

System (bought from 2021)Arc Five (left) Five (right) Sub Gen 3 Sony 65x9500H 4K HDR MacBook Pro 2019 Cantina 10.15.7Set upArc connected to TV via HDMI 3 ARC / eARC Macbook connected to TV via USBC to HDMI All devices are connected to 1 wifi I watch movies streamed off my laptop onto the TV. There are two ways for me to get audio from the Laptop to the Sonos 5.1 system: I change the laptop audio output to Sony TV. The TV then pushes sound to the Arc & Sub; I do not get any sound out of the Fives. When I press buttons on the Five, I can control the whole system like pausing and turning up the sound but I cannot get any sound from them I change the laptop audio setting to the Sonos 5.1 airplay setting. However, the connection lasts for about 20 minutes before it starts breaking apart or disconnects completely. I then have to toggle the sound from laptop speakers to Sonos 5.1 airplay OR I wait: if I wait, sometimes the sound comes back, some times it does not. I do use a VPN (as I liv

 Hi, I’m lucky enough to have both new consoles and wasn’t really messing around too much with sound when I first got them, but I’ve just upgraded my 2014 LCD to an LG CX and need setup advice.  I have a Playbar and 2 gen1 Play surround speakers. I know I can’t get Dolby Atmos with this setup but what are the best settings for sound for the consoles?  On Series X I have HDMI audio set to 5.1 uncompressedOn PS5 I had it originally set to Linear PCM but I’ve found Bitstream (Dolby) and Bitstream (DTS) do produce sound... Very little audio experience and would really appreciate any help! 

I have two playbar’s and nine play 1’s throughout my home.  I’ve grown the system over the last few years. Recently, I noticed my surrounds attached to both playbars were not working.  Checking the app, I noticed two ?’s next to the surround option.  So I removed, the surrounds, factory reset them, went thought the process of adding them back to the system and everything is fine until I try to add them as surrounds.  At that point, it just runs for a while and then says an error has occurred,  I’m then forced to start all over with factory resetting the play 1’s. I’ve run this config both upstairs and down for a couple of years now, without issue, but now I’m unable to get them to work again. I have updated the app to ensure I’m using the most recent code, Any ideas?

My Samsung TV (UN82TU7000FXZA) only has 2 HDMI ports (crazy, I know) so the HDMI e-ARC port is connected to my new Sonos Arc and the other HDMI port is either used for my Apple TV 4K or Cox Communications Cable Box. When the Apple TV is connected, the sound works but when I unplug the Apple TV and plug in the cable box the sound cuts out and the only way to get it back is to reach behind the mounted TV, unplug both HDMI cables and then FIRST reconnect the Sonos Arc and THEN connect the cable box. HELP I don’t want to return the Arc but this is ridiculous! :(