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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6874 Topics
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MichaelHCContributor I
asked in Home theater
Cant use spotify connect - new router

I have had some Spotify-connect issues since I replaced my old router last week. I’ve never experienced any issues previously. I can easliy use Spotify via the Sonos app however i’m not able to use Spotify directly (using my Sonos system obviously, working just fine on iPhone). What I’ve done so far:Router restart/reboot serveral times Deleting both Sonos & Spotify app Removed Spotify via the Sonos app Deleted and adding my entire Sonos system to the Sonos appWhen I plug out the powercable on my router I’m lucky to find my Sonos devices. The next day it’s all gone again  What to do??  Do I really need to buy the Sonos Boost? Regards  

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Mr. T
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bexinulContributor I
asked in Home theater
Speakers not synced when using optical to HDMI cable

Hello,When I’m using Sonos optical to hdmi converter on my Sonos Beam soundbar, there is a delay with my other speakers.This doesn’t happen if I’m using direct HDMI cable connection from my TV to the Beam, or when I’m streaming from the Sonos app, or over Airplay.My setup:Sonos Beam2x Ikea SymfoniskI’m using the converter to have another optical audio source as an input to the Sonos Beam.Could you please help me out?

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melvimbe
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PchecoandresContributor I
posted in Home theater
First Home Theater and I need help placing the sub

Where should I place the sub for best experience, things to notice that might matter:1. where it is right now the sub has an empty space behind because there’s a column only not wallWhere is it right now it’s facing towards the center where the listener is but also facing walls, if the sub is on the right side of the TV then it would be facing the listener but also no walls ( goes to dinner table and kitchen)let me know your thoughts please.   

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ugiladContributor I
asked in Home theater
Setting up Sonos ARC with Sony XBR65A8G and Apple TV 4k

I am setting up a Sony XBR65A8G, signal source is Apple TV 4K and using ARC from the TV to the Sonos ARC. The Sonos app reports only stereo PCM. I have tried fiddling with the Sony TV settings, to no avail. Any ideas? someone familiar with XBR65A8G?

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Murf66Contributor I
asked in Home theater
I changed Arc from Wifi to Wired, is there anything else needed to be done in App?

Topic says it all!

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FloridaNativeContributor I
posted in Home theater
Solved “no sound from One SL surround speakers with Arc sound bar”!!

I’m pretty tech savvy, have owned old Sonos 5, sad they are pretty obsolete. I bought the Arc sound bar for my LG OLED tv recently, felt like I needed some oomph, bought the Sonos One SI pair today. Plugged them in, set about firing them up through the app. I found them right away along with the arc. I went round and round with setting surround sound to work including factory reset many times. I couldn’t get any volume out of the speakers, even tho the True Play audio test showed they were working. I was about to call some geek for help and after reading all the forums, fiddling with the tv and cable settings and finding no answers tried the VOLUME Controls through the app. Went to the surrounds, turned up the tv volume full blast, music playback to FULL, BINGO!

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GhicContributor I
asked in Home theater
Playbase won't recognise Hisense A7G remote

Hi all, I've just replaced my TV and the Playbase won't recognise the Hisense remote. The old (Samsung) remote worked fine though.In the connect app, I enter the remote setup, but it won't recognise the remote at the first step (vol+).I've tried all the obvious things, moving closer, new batteries, even removed the clear sticker from the IR lens (it's brand new remember)... Remote works fine with the TV too - no surprises there.Any suggestion?

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TMcKenzie5Contributor I
asked in Home theater
Sonos One SL Surround dropping connection

Hi guys,Hoping one of you can help me with an issue I have just ran into.. I currently have a Sonos Arc and two Sonos One SL’s for surround sound. All was working perfectly until one of the SL’s was accidentally unplugged and now my Sonos App can’t find either SL. I have tried everything from switching off and on (as Sonos troubleshoot says) to factory reset of them both. The factory reset works and I am able to add them back to my products, however, as soon as I attempt to set them up as a surround system, they drop connection again and won’t reconnect.I have gone through the above about 8 times now which is incredibly infruriating so any help would br extremely appreciated!

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Herrman62Contributor I
asked in Home theater
How to update app with new arc location

Hi, I have changed the arc from table top position to wall mount and I want to update this in the app.  but I can’t figure out how to access that info.  Hope someone can help.

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eboyle82Contributor I
asked in Home theater
help!! samsung frame surround sound setup

I currently have a samsung frame above a fireplace. The wire for this is very well hidden down the side and under the carpet about 3 metres to the samsung one connect box. I’d really like to add some more speakers for films/music to the room and possibly a turntable. My predicament is that I can't start moving sockets etc as the room is wallpapered.I wondered how it would work if I had the following set up:Sonos Amp with HDMI into samsung one connect boxSonos Arc/Beam under TV ( can this connect via Sonos app as the tv one connect box will be connected to the amp? or do I need to directly connect the Soundbar to tv box via HDMI?2 Sonos Play 1 as rear speakers Sonos subwoofer My hope is that the Soundbar doesn't need to be connected with HDMI and can use the amp...but I don't know a great deal about these things so any advice would be  gratefully received

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SpiffyB13Contributor I
asked in Home theater
Sonos Won't Connect To App

I have a sonos beam and two sonos SLs that I am trying to connect to my Sonos App. Whenever I need to reset my wifi router they seem to lose connection to the app. I have tried repeatedly unplugging my router, then the speakers, and then plug back in my router then once the wifi is back up and running I will plug back my speakers. I have done the hard resets on the speakers as well. Sometimes I have luck connecting all of them and then I’m not able to set them up as a surround sound speaker. And then the next second none of the speakers are showing up in my app. Any help would be much appreciated!

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sadurlaContributor I
posted in Home theater
Arc -body damage

I have accidently damaged (dented) the front body of sonos Arc. is there a way to mend it

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Ken_Griffiths
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AlrikdaleContributor I
asked in Home theater
Sonos Beam Gen 2 Audio cutting out while Playing on Xbox One S

Audio cuts out and comes back while I am playing a game on the Xbox Series S. I am playing on a Hisense U8G tv. I have the Xbox plugged into HDMI port 4 for the 120hz. I have the Sonos Beam plugged into HDMI port 3 with the eARC. My setting on the xbox are HDMI audio Stereo Uncompressed (I have also tried dolby digital). The xbox is set to 1440p 120hz. As for the tv settings, HDMI Format Enhanced, audio output eARC, and digital audio out is PCM. I have tried different settings and different hdmi cables and keep getting the same issue. Is there something I am missing or is something wrong with the beam. Thanks

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cofrazContributor I
asked in Home theater
Sub Wont Connect to Arc

I’m trying to connect my Sub to an Arc and it’s not working. Been through other threads and troubleshooting steps (rebooting router, factory resets, connect via Ethernet, etc) without success. Summited a diagnostic (845368739) hoping to get some assistance.  As some background the sub was connected and working for a week with a new Arc. (It had been working for a year prior with a playbar.)  At some point last week sound stopped coming from the sub, which led to the attempts to get it working again with the arc. Wi-Fi is enabled on the sub and arc and they’re 4ft apart when I try to connect.  please let me know any additional info needed. 

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Big-GeeContributor I
posted in Home theater
Connecting Panasonic blue Ray

Trying to connect Fire stick 4k connects to HDMI2 port of my TV 43UP77006LB. Sonos beam (gen 2) in connected  via HDMI 1 (ARC). All works fine. When I replaced the Fire stick with Panasonic DBM-BD75 blue Ray dvd player, all I get is the Sonos screen. Selecting home screen on the TV reveals home screen for just a few seconds then returns to the Sonos screen.Since the TV has effectively only one spare HDMI port my plan was to connect the firestick and dvd via an hdmi 4k auto select switch, but first I need to see that the dvd plays video through the TV, and sound via the Sonos beam. Any tips on fixing this? 

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AjTrek1
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trevorjohn510Contributor I
asked in Home theater
Pro-Ject T1 Phono SB Turntable and Beam Gen 2 connectability

Can I connect the Pro-Ject T1 Phono SB Turntable to the Beam Gen 2?

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jgatie
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rbeaton1Contributor I
posted in Home theater
Arc Losing Sound

I’m having some issues with the sound on 2 separate TV’s.  I have an Arc with a Samsung QN90A and AppleTV. My problem occurs when transitioning from episode to episode. For example, I watch an episode on Disney Plus with perfect sound. When the episode ends a new episode will automatically begin. When the new episode starts there is no sound. I have to exit the episode and restart it 2-3 times for the sound to work. This same issue occurs with Netflix.  Has anyone else experienced this? Any ideas on how to resolve?

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Ken_Griffiths
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bry4321Contributor I
asked in Home theater
Sonos Beam Gen 2 occasional buzzing during dialogue

Sounds great in general but occasionally with dialogue there is a buzzing sound--typically when a young woman is speaking at a specific pitch, or when someone is talking over the phone or a police radio in a movie. This was happening with The Guilty (Jake Gyllenhaal) on Netflix which was very annoying since he was a 911 operator always on the phone. When I switch from Dolby sound to PCM the buzzing goes away. Beam is about a month old and since this is just an intermittent problem I may be able to live with it but thought I would see if there were any easy fixes to check out. Connection is HDMI from Hisense H8G.

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opus02Contributor I
asked in Home theater
Digital audio output

 I have a Sharp Aquos LC-52D64U Could you please advise how to turn the internal speakers off on this model so that I can attach a sound bar.  (If this is the problem).  The sound bar is connected to the TV through the digital audio output terminal but will not play sound.  (in absence of HDMI-arc.)  The only audio adjustment is the variable or fixed option mentioned in previous discussions and changing to variable doesn't get me sound on the Beam.  There is no other setting on the TV menu.  SONOS has determined through diagnostics that the Beam is connected to my TV properly through the digital optic output but I still get no sound from the beam

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Asgorath
AsgorathChromatic Producer I
asked in Home theater
Sonos goes haywire when using a recordplayer with sa port

I used to have my Sonos Amp connected to my Pro-ject turntable (debut III with preamp). I moved my Amp away and recently also got a Sonos Port. I connected my turntable to the port and want to use it as an input for the record player. But the audio keeps dropping, at some point my system goes total haywire. Most Sonos devices totally drop out and are missing from the system and after a while come back. Today it even when they came back claimed two S2 products (Ikea speakers) where incompatible with S2 and after a few more minutes they did show up normally again.This is my setup:Pro-ject recordplayer line into Sonos PortSonos Amp Sonos Arc + Sub + 2 Sonos Ones SL2 Sonos Ikea speakersSonos OneSonos Play:1Sonos RoamSonos Boost The port is NOT connected to any receiver and just functioning as a line in for the turntable.I try and play the line in on the Arc, Play:1 and/or Amp. Lots of drops of the sound until it all goes haywire.When it goes haywire it seems like mostly the products who us

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Asgorath
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LetsgetitworkingContributor I
asked in Home theater
Beam receiving dolby 5.1 but no surround sound

Hi there, I’m trying to set up surround sound using 2 x play 1 and a beam. It works great when playing music but if I stream Netflix I only get sound from the beam. I’ve checked and the beam is receiving Dolby digital 5.1 audio in but there is still no sound coming from either play 1. 

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sheffieldsteelerContributor I
asked in Home theater
Setup for Beam 2 to replace Beam 1

I have just taken the plunge and ordered a Beam Gen 2 to replace original Beam in a Home Theater setup with two Play:1 providing surround.  This will release the original Beam to be used with our bedroom tv providing much needed sound improvement.  Will I need to reinstall all from scratch or just add the new device and associate the surround speakers with it and then just change the romm for the original Beam?  No real clarity for such a move in support search

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jgatie
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DN3696Contributor I
posted in Home theater
SONOS ARC ABOVE FIREPLACE

Hi, I have placed Sonos Arc above my gas powered fire place and below my TV. Is it safe at this spot?  And what are the operating conditions for ARC?  Appreciate your feedback! thanks  DN  

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Stanley_4
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User180667Contributor I
asked in Home theater
Problem with Play:1s in WiFi Surround.

I have had my 2 Play:1s connected to a Playbar for several years with no issues. The system used a Bridge wired directly to my router. I recently removed the bridge and switched to the Sonos2 app (the Bridge is not compatible with the S2 app).Now I have no sound from the Play:1s. There is a Warning in the System Info under the Playbar listing which now states “Your wireless network will not support the use of a Sub or surrounds with your Playbar”. As stated, when using the Bridge and S1 app I did not have this problem.Can anyone please help?

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Ken_Griffiths
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RekkanContributor I
posted in Home theater
Sonos sub connected, no sound

Connected my sonos beam 2 and sub gen 3 to my tv. Sound plays via beam 2 but sub is not playing sound.  ive tried multiple things, resetting router, connecting play 5 to router with cable, turn all sonos products off and on, connect sub to a different sonos (play 5), it’s still not working. I have submitted diagnostic information 1095816000

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Ken_Griffiths
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