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Contributor I
Jan 26, 2023 7:33 PM UTC
Answered

Set up with two accounts

I recently moved house and set my Sonos Arc up under one account and inadvertently set the sub up under another. How do I get them both under the one account?

Thanks

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Airgetlam
AirgetlamAnswer
Jan 26, 2023 7:37 PM UTC

This is one of those super rare cases where a  factory reset  is appropriate. Take the SUB, and only the SUB, and do that reset, and then connect your controller to the Arc, and then use the “add a device” function in the controller. 

Bruce

1 reply

Airgetlam
AirgetlamAnswer
Jan 26, 2023 7:37 PM UTC

This is one of those super rare cases where a  factory reset  is appropriate. Take the SUB, and only the SUB, and do that reset, and then connect your controller to the Arc, and then use the “add a device” function in the controller. 

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Bruce