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Pat5775
Contributor I
Jan 27, 2023 10:04 PM UTC
Answered

A pairing problem between Sub Mini and Playbar

Dear All,

I just bought a Sub Mini ans tried to connect it with my Playbar on OS S2 (material version : 1.9.1.10-2.0). But I have an error message "A problem occured when adding your Sub Mini"

The Sub is connected to my app, and it works when I connect it to my 2 Play:1.

Could you please help me?

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Mr. T
Mr. TAnswer
Jan 27, 2023 10:56 PM UTC

Is the Playbar wired or is it using Wi-Fi?

Do you have any surrounds attached to the Playbar?

If not, can you try adding your Play:1s as surrounds to see if they connect to the Playbar.

 

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4 replies

GuitarSuperstar
Lead Maestro
Jan 27, 2023 10:14 PM UTC

Try unplugging the the Playbar from power for a couple of minutes and reboot your router and phone. Also be sure Wifi is enabled on the Playbar in the Sonos app.

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    Pat5775Author
    Contributor I
    Jan 27, 2023 10:43 PM UTC

    Thanks for your answer GuitarSuperstar, unfortunately it didn't work.

    Another Idea?

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      Mr. T
      Mr. TAnswer
      Jan 27, 2023 10:56 PM UTC

      Is the Playbar wired or is it using Wi-Fi?

      Do you have any surrounds attached to the Playbar?

      If not, can you try adding your Play:1s as surrounds to see if they connect to the Playbar.

       

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        Pat5775Author
        Contributor I
        Jan 27, 2023 11:42 PM UTC

        Hello Mr.T,

        My Playbar uses Wi-Fi.

        I didn’t have surrounds attached to this Playbar. So I tried to attach my 2 Play:1 to the Playbar, and it worked.

        So 3rd step, I tried again to connect the Sub Mini to the Playbar, still with surrounds, and it worked!!!

        4th step, I disconnected surrounds from Playbar and Sub Mini continues to work with the Playbar. 

        So thanks for your answer. I don’t understand why it works now, but that works.

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