Home theater

I’ve seen this issue discussed on various forums and across the internet, but no real solution has been provided to the users. Configuration: Arc Ultra + 2 Era 300 + Sub Gen 4 When I switch off the Sub Gen 4, the bass becomes much more present and dynamic—it really pops out of the mix. However, with the sub enabled, the bass in the 80Hz–40Hz range sounds muffled and recessed. Try playing Fast Car by Tracy Chapman in high resolution. It’s very noticeable: with the Sub Gen 4 disabled, the bass sound is clear and well rounded, but when the sub is active, it loses clarity, body and impact. I’ve already experimented with Trueplay (on both Android and iOS), sub volume, sub phase, and EQ settings. The issue persists and seems to be related to a crossover problem between the Arc Ultra and the Sub. Best regards Federico

Bonjour à tous, je rencontre un problème récurrent de décalage de son vs image lorsque je regarde la TV en direct en UHD.  ma configuration: - décodeur TV sosh relié à TV connectée Samsung (modèle de 2019) via HDMI - TV connectée à la  barre de son sonos ARC ultra depuis port HDMI ARC via câble HDMi sonos d’origine.  problematique: - décalage de son par rapport à l’image lorsque je regarde la TV diffusée en direct en UHD. -pas de décalage de son si je déconnecte la barre de son de la TV et que j’utilise les hauts parleurs de la TV -pas de décalage de son non plus si je regarde du contenu UHD en replay ou sur plateforme de streaming en différé. La problématique ne concerne que les flux UHD en direct.  Auriez vous une idée de la provenance du problème et comment on pourrait le résoudre ?  en vous remerciant d’avance   

Hello, new to Sonos speakers and I love how clean they look in the living room. I do value accuracy with my home theater TV/Speakers. I have two Era 100’s as surrounds on a console table behind the couch with a Beam/Sub Mini and just curious how to angle them or how to properly set them up.I currently have them pointed straight to the TV but depending on where I’m sitting on the couch they can be pretty loud. Especially with stereo content playing music with speaking as music seems to go to rears. I have used TruePlay to get them started and after I was able to reduce TV Surround to -3 which matches other speakers with my dB meter. After running TruePlay the surrounds say they are more than 10ft which i know is not accurate and the only way to change that is by turning TruePlay Off. When I turn it back On it defaults back to more than 10ft.Any suggestions? Is it better to run without TruePlay? Are we able to have rear speakers off when Stereo content is present and onl

My Samsung Frame TV is connected to my Sonos Beam (Gen 1) via an HDMI-ARC connection in the Samsung OneConnect box. I subscribe to a variety of streaming services (Netflix, Prime, ...). All my Sonos audio sources, and all the streaming services play at a normal volume. However, when I am watching live TV, max volume is about 20% of the other sources. When I look at the volume slider through the Sonos app, when TV is playing, the slider is at 100 and barely audible (whereas with my other sources, the slider is rarely above 30%). How do I boost the TV volume?

I have recently got Sonos Arc Ultra. So does adding one Sonos Era 300 as surrround speaker would be good enough or need to add 2 . 

Hello - I’ve set up my Arc Ultra with 2 Era 300s as surround speakers and a sub 4. Everything is aligned from a home theater perspective in the app but I can’t get TruePlay to work.  I go through the steps and it plays all the test tones but then I get an error message as shown below. I’ve tried deleting and reinstalling the app with no success. Have tried it multiple times and still get same error. Using my iPhone 16 Pro.  Any suggestions on how to fix? thank you  

My Gen 2 Sub worked fine with the old Playbase and still works when I pair it with my Play5’s.  I can pair it with the new Arc Ultra but it doesn’t work after pairing.  It shows up in the Arc setup along with the Era300 surrounds.  I can make adjustments to the sub volume but nothing works.It’s interesting that turning the sub switch off in the Arc group improves the bass.  I’m guessing when the switch is turned on the Arc turns down it’s bass.Sonos says they support the Sub gen2 with the Arc Ultra.  I’ve disjoined and rejoined to no avial.

Hey y'all, I've had a gen 2 beam for a while now, today I picked up two era 100 pros, if I set the eras into surround sound I get zero sound at all from them, I can not even play music through the surrounds.  Beam works great, I'm beating my head against the wall trying to figure out why I can't get any sound at all.  I have the music part of it set to "full" and eras were fully setup in their respective "rooms" until I created surrounds with my beam.  What am I doing wrong that I get zero sound from the surrounds.  For the record I can turn up the volume on my beam from the era 100s even pause music play, just no actual audio ever through them.

Hi there, a really annoying problem: Got my Arc Ultra set up, eArc to HDMI, 2 Era 300 as rears and planning on buying a Sub 4 once the pain in my purse goes away.There are 2 content suppliers connected to the TV, an LG OLED65CS9LA: an Apple TV (latest model) and a PS5. Problem is with BOTH of those so it’s either the TV or the Arc. What happens is that after it was off for a few hours - like over the night - the system will only put out Stereo PCM. I have to manually change the sound mode in the TV settings (anything will work as long as I change it, auto, passthrough, no matter). All the other settings are correct, it’s just as if, when off for a few hours, the TV forgets to tell the Arc that it sends surround sound & me changing stuff will remind it.I read that it might be a problem with cheapo HDMI cables so I bought an expensive one and a super expensive one and nothing changed.I am very annoyed and would be extremely grateful

Hi,I just purchased a new Arc Ultra and LG G5 OLED 65”. I have connected the Ultra to the eARC HDMI (2) of the TV using the supplied cable. On setup using the app, I received the message, “A device is interfering with the HDMI connection. Disconnect any other home theater products, then try again.” I have 2 other devices attached by HDMI, a Virgin cable box and an Xbox One. I removed all other HDMI devices and tried again but still received an error on setup telling me it can’t find eARC this time.The Ultra is, however, playing sound from all of the sources that I ask it to despite the TV setup failing every time. I’ve tried power cycling, ensuring Simplink is on, etc. but just can’t get it to complete setup.  It’s incredibly frustrating. Any advice would be greatly appreciated. 

I have a Sonos Beam paired with two Sonos One SL (2nd gen) speakers as a home cinema setup, and I’m really happy with the sound quality. Since I’m such a fan of Sonos, I recently added a Sonos Era 100 in the kitchen.The issue I’m running into is this: after playing music throughout the house (including the kitchen), when I switch to watching TV, the TV audio also plays through the kitchen speaker. To fix this, I have to grab my phone or iPad and manually remove the tv sound from the kitchen speaker.I understand how grouping works in the Sonos app, but I’m wondering:Is there a way to automate which speakers are used for TV audio versus music playback?Or is manually adjusting the group via the app the only solution? 

I have a Sonus Roam in kitchen. Sonus Beam(Named kitchen) in Kitchen and a brand new Sonus Beam 2 (named living room)in living room. When I ask alexa to play radio in kitchen Both Kitchen beam and roam respond and say playing radio station. The roam plays the station but not the kitchen beam but annoyingly  the radio comes on the Beam 2 in the living room disturbing anyone watching TV. The Beam 2 cannot hear me as doors shut and Microphones off. Any ideas thanks

I have read on the forum that whe. You enable yhe wifi on the arc it resyncs the surround... but every so often the arc refuses to make any sound. When I disable the wifi it mak s s sound again. I have unpaired and repaired the surround to the arc. But I continue to either have no sound or echoes and out of sync sound.. please help. I wan t to just have a system thst plays consistently after setup. 

I have a Sonos system that includes:Sonos Arc Ultra (TV Room)Sonos Era 300 (connected under a separate room "Era 300")Both:Connected to the same Wi-Fi network, with a valid IP (Arc: 192.168.1.102, Era 300: 192.168.1.105)With the same software version: S2 Version 85.0-64200Show up on the same system in the appThe Era 300 is disconnected from any group or Stereo Pair, not in the same room as Arc, and ready to be pairedThe problem:When trying to set up surrounds on Arc Ultra, the Era 300 does not appear at all as an option to pair, even though everything is configured according to the instructions.Steps I tried:Factory Reset to Era 300 and re-addRename roomDisconnect from groupsUpdate versionRestart all speakersOne network, same frequency (2.4GHz)

Titel:  Hi all,I'm using a Sonos Arc, Sub, and two Symfonisk speakers as a surround setup. They are connected to my Samsung The Frame TV from 2017 (model UE55LS003). The system is set up correctly in the Sonos app, but I only hear sound from the Arc. The surround speakers (left and right) stay silent — even when playing Netflix content that should support Dolby Digital 5.1.To be honest, the surround has never worked properly since installation. I recently powered everything down and back on, but the issue remains.Sonos S2 app version: 80.19.21.TV connected via HDMI ARC.What I’ve tried: Verified TV audio output settings (Bitstream + Dolby Digital). Checked grouping in the Sonos app (Arc, Sub, and both Symfonisk are shown as part of the room). Looked for the audio input format in the app but can’t find it anymore. Questions:

I have an arc ultra with era 300 and dual subs. Can there be an update in the future for us to have up to 4 subs connected to arc ultra and era 300 in home theater setup. Thanks

Hi, Suddenly Harmony stopped to control ARC volume. Nothing has been changed, i had also an activity to listen music in group, also is stopped working.  I have Homey and i can control Sonos devices without any issue. 

Setup: beam gen1, sub gen 3, 2 play:1 as a 5.1 system connected via earc to samsung s90d. Trueplay tuned and enabledI'm new to sonos but pretty certain I've done everything correctly. When I play music through spotify via phone or ipad, the bass is very lacking. When I watch TV, movies, video games, or run spotify through the TV app, the bass incredible, as it should be. I've seen others have mentioned something similar.  I realize a simple work around is to just to run it through TV every time, but that's annoying and I shouldn't have to. Also, then i cannot listen to my music on full or ambient mode (prefer full) I don't belive this to be a tuning nor sub placement issue, as it sounds great when through TV.Any solution or help would be appreciated!

I have just replaced a working Sonos Ray system with Sonos Beam and the Sonos Beam doesn’t work with the Sky Stream Remote.  The Ray does.  The only difference I can see is that the Beam connects via HDMI Arc and the Ray connects via Optical cable. It is really annoying as I spent a lot of money on the Beam and it is now needs 2 remotes to operate.  I shall get a refund on the Beam if I can’t solve this. I have read detailed stuff about HDMI CEC conflicts but it seems that things have just got too complicated. Can anyone help?

Hi.I have a Sonus Beam Gen 2 and 2 Roam speakers.If I wish to get better surround sound should I replace the Roam speakers with a Mini Sub or get the Mini Sub working in conjuction with the 2 Roam speakers? 

Hi all. I had an LGOLEDB9 with my Arc connected and all was good. I upgraded to an LGOLEDG4 and for the life of me I can’t get it to connect to my Arc. I have tried everything suggested on here. Such as removing all other hdmi inputs and powercycling both the tv and the Arc. Tried different hdmi cables. Reset the arc & tv back to factory settings. And still no joy. Tv setup fails to recognise that the hdmi cable is connected. Even tried the optical adapter! Anyone got anything else I could try??  I should also say I’ve had a 2 hr support call with Sonos too. 

I have an Arc Ultra with a sub (gen 2), Apple TV 4k for streaming and like to switch between my tv and using spotify on my mac.  Works great with no issues UNTIL I added a Move 2 so that I could have that sound in my kitchen.  After much difficulty I finally got the Move 2 to sync with my Arc Ultra playing sound from my TV, (no idea how I did it but it worked) UNTIL I switched to playing spotify on my mac.  Lost all signal to the Move 2 and now it won’t even connect back to my TV.  iPhone app has been only more confusing.  Very frustrated now.  Do I have the wrong product for this type of usage?  Anyone else have this issue?

I recently purchased a Sonos Arc.  Connected to LG Model TV. Problem I’m having is sometimes the sound switches back to TV internal speaker. The workaround is to then go into the tv settings and switch back to HDMI as the audio output. Anyone else having this issue? Not the worst issue, but considering the premium price tag of the ARC I would expect better compatibility.

Hi, I have Arc Ultra in my living room with Sony TV. I am considering to add rear speakers to improve the surround sound effect, ERA 300 is not on my list as the size is big. Hence, I will go for two units of ERA 100. If I just put the ERA 100 on same level as Arc Ultra, the effect wouldn’t be obvious? I will add in sub mini as well in the future.  Really need advices from experienced person or expertise. 

I have a Playbar and two Play 1’s all in my ‘TV room’The Play 1’s are set up as Stereo and the Playbar is connected to the tv via optical cable When I try to set Play 1s as surrounds nothing happens and the app tells me it is looking for compatible speakersHow do I join all components together ? ps was all working until I changed WiFi details It’s all been ‘reset’ and works individually but not as a home theatre set up thanks