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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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  • 33,059 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6454 Topics
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Blast CityContributor I
asked in Home theater
LG C1 - Arc wont connect

Hi everyone, After working for weeks, my Sonos Arc won't connect to my LG C1. The HDMI is the official one.I'm using the correct HDMI port.All settings are correct , and I've turned everything problematic off. Nothing will get me past the testing connection screen. I've factory reset my TV and my ARC and tried just about everything but I'm at a huge loss for what to do next. Any guidance you can provide would be hugely appreciated.     

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Ken_Griffiths
2 years ago
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markingContributor II
asked in Home theater
Volume scale on AppleTV via Sonos Arc not displaying

Volume scale on AppleTV via Sonos Arc not displaying

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Airgetlam
2 years ago
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CryptoRadContributor I
posted in Home theater
Turntable static/horrible sound when Port + Arc

I have connected my Audio Technical AT-LP120 turntable which has built in preamp to my Port and then linked the Port to the Arc but the sound quality is very full of static and sounds horrible.  Had no issues using this turntable with my old receiver and stereo speakers.  Any suggestions would be appreciated.  thanks  

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buzz
2 years ago
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DifficultProblemContributor I
posted in Home theater
Samsung Q80B + Beam Gen 2 Lip Sync Issue

I just bought an entirely new set up for our living room. I have heard awesome things about Sonos, so I decided to spend the extra money on the Beam and Sub. I got home and was entirely thrilled to set up my new outfit.. I found that when I watched normal cable (we have Spectrum) that there is a lip sync/audio delay issue.. The beam is connected to eARC, and TV’s/Sonos delay settings are set to “0,” but I still have a slight lip sync issue.. It is driving me NUTS, enough to take both the soundbar back to the store. Apparently I am not the only one with this issue, and I have tried most of the recommended troubleshooting techniques such as setting the audio to “pass-through,” enabling eARC, lowering audio delay to 0, resetting both TV and Sonos. Can someone for the life of me provide a solution?

5336
buzz
2 years ago
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SmurgenContributor I
asked in Home theater
Can't add new network to system. Stuck in "Find your system" loop.

Like so many others...I have a new router and started having trouble with my Sonos system. I’ve got a Beam and 2 Play:1 speakers. When 1 of the speakers is plugged into the router, I can control the system from the S2 app. When I try to add the new WiFi network and click “Find My System” it tries a few seconds and goes back to the unclicked “Find My System” button. The new router is an Arris DG3450. I tried getting Sonos to work on this device and failed. I bought a Netgear Nighthawk R6700AX WiFi Router and put the Arris in bridge mode. Network update is still failing.I put my phone on the 2.4Ghz network and tried the setup again but got the same result.I still had my old router so I plugged it in but I removed the previous network from the Sonos system when I first started the setup process so it was acting the same way.The system works with 1 speaker plugged into the router but won’t let me add a trusted network. I ran a diagnostic and got the number 2072787264.I appreciate the help.

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S
2 years ago
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akashdeep241Contributor I
posted in Home theater
Unable to play airplay on arc

Unable to play airplay on arcI have a sonos arc and two sonos one. Airplay works fine on sonos one. However it never works on Sonos Arc. Have tried multiple troubleshooting steps given by customer support(60+ mins). But no luck so far. Steps performed:Tried aiplaying from another mac, ipad and iphone. Removed wifi extenders from setup. Switched arc from wireless to wired with wifi still on. Multiple restarts to router, arc, iphone. Factory reset of arc(Even though it was not recommended).But no luck so far. 

17148
Airgetlam
2 years ago
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tsvsjContributor I
posted in Home theater
SONOS Software 69.1-32100 - DHCP Offer ignored

Hi,I hope to find help here, because after hours of troubleshooting I’m completely lost. 😰Since 3 days all of my speakers disconnected from the Wifi. All at the exact same time. Since then, none of the speakers were able to reconnect. While digging into the root cause of the issue, I’ve recognized, that the speakers send DHCP Discover messages and the DHCP server replies with DHCP Offer messages. After the DHCP Offer, there is never a DHCP Request message from the speakers. I’ve dumped the traffic on the DHCP Server and on the access point (Unifi U6-Lite). The packets were seen on both ends. Although I don’t see any RX/TX drops, I can’t confirm that the DHCP Offer ever reached the speaker.The weird thing is, based on the Unifi Controller information, all speakers are assigned to the correct reserved DHCP addresses, but none of the speakers is reachable.I’ve gone through countless troubleshooting hints within the community and Google searches, i.e. which describes pretty much my issue.

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buzz
2 years ago
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Jeff2450Contributor I
posted in Home theater
wired surrounds not working

I have wired surround speakers connected to the Sonos system but no sound is coming through. I’ve tried resetting the Arc and the amp but still nothing. I tried full music and also nothing. The system says surrounds are connected. Any help would be appreciated. 

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N
2 years ago
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Beekeeper StewartContributor I
posted in Home theater
Beam Intermittent Sound Issue Solved

Hi All,I was on the point of posting an issue but found a fix and thought I would share it in case anyone else is having the same issue.I recently bought the Beam (gen2) and 2 x One SL speakers. Almost immediately I had sound drop out and picture break-up.We previously had an LG wirtesed surround system with no issues.I spent an age trawling the community for a fix/solution, changing settings and options on the TV to no effect.Programmes on the TV were fine but switching to my Apple TV (4th Gen) caused all the problems.I switched from ARC to optical and back again with no improvement.The solution was simple enough, updating the Apple TV software to it’s most recent update.Immediately it has resolved the problem.If you’re having any issues, check your TV and peripheral kit software for updates. Hope that helps. Stewart

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Ken_Griffiths
2 years ago
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B-Frank007Contributor I
asked in Home theater
Speakers Repeatedly Disappear from App

Hello AllI recently had a system installed consisting of a Beam (in the bedroom) two Sonos Five’s (one kitchen & one living room) and an Arc w/ Sub and 2 SL Ones in the basement Entertainment room.  Regularly the Arc, Sub and SL Ones will disappear from the app (sometimes all, sometimes only one or two).  Less frequently one of the Fives will disappear and rarely the beam is gone.  The beam and two Fives can often be corrected simply by unplugging them.  Often, however, the issue in the Entertainment room is not corrected by a simple unplugging and I’ll lose patience attempting to fix and go focus on something else.  When I return the speakers show back up in the app.  Can anyone shed light on this issue, Please?

122675
Stanley_4
2 years ago
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pateldivyang84Contributor II
asked in Home theater
Sonos Arc + Sonos Amp for Indoor Ceiling Speaker + Sonos Amp for Outdoor Speaker

Hi. Can I use Sonos Arc + Sonos Amp for Indoor Ceiling Speaker + Sonos Amp for Outdoor Speaker all connected together to a single TV..? Can I play independently OR merge the TV Sound on Sonos Arc / Sonos Amp for Indoor Ceiling Speaker / Sonos Amp for Outdoor Speaker when I have connected all 3 Sonos product on Wifi Network..?Thanks in advance.

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Ken_Griffiths
2 years ago
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SkeebsContributor I
asked in Home theater
Sound Levels

Hi. I have logged a ticket with Sonos. But I thought I'd ask here. Listening to a playlist on amazon unlimited.  Some of the songs I can here at setting 12, but the next track comes in and is really loud. Sometimes the bass goes really heavy. I pause it, start again and it clears. We tested with support and thought it was an android issue,  but also does on IOS too. Been like it for a few months. I'm wondering if it's a track being played in Atmos and then the best track is HD??Is this a common bug? I read alot of various problems,  but not necessarily this. Thanks. Have a good day.

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S
2 years ago
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5up3rm4nContributor I
asked in Home theater
Speech clarity on Beam (Speech Enhancement & Night Mode don't make a difference)

Hello,I’ve had a Beam Gen 1 for over 4 years now and never had any issues with the sound quality in that time.  I recently moved house and since then I’m finding that when watching TV or movies I’m struggling to hear what is being said.  It’s really quite subtle in that it’s not all speech all the time, it seems that certain things are worse than others, for example one word in a sentence you might really struggle to pick up or if there is a scene with someone on the phone you can’t make out what the person on the other end is saying.  I never had this problem before I moved house and I'm wondering whether the Beam took a knock which has caused a small fault with one of the 4 speakers or something similar that is causing quality or part of the audio range to be affected.  Speech Enhancement is already turned on and i’ve also tried Night Mode which has not helped at all.Is there anyway to do perform a diagnostic on unit that could detect faults in any of the components?   

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buzz
2 years ago
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SusanH91Contributor I
asked in Home theater
volume goes up on sonos after tv turned off then on

I have a Sonos arc attached by hdmi cable to a Samsung tv. I lower the volume on Sonos before turning off the tv and when I turn the tv back on the volume is significantly higher than when I turned it off.. any suggestions?

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Airgetlam
2 years ago
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SylvainRContributor I
asked in Home theater
Sonos setting up

Hei,i have one Sonos Beam Gen 1, 2 Sonos Five and a Audio Technica turntable (AT-LP60XBT).I consider to buy a Sonos Amp.The Beam and both 5 can’t be connected together.it’s possible to resolve the problem with the amp?

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J
2 years ago