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t00t
Trending Lyricist I
Dec 28, 2022 4:55 PM UTC
Answered

Stereo PCM

Losing the will to live here. I Have Sonos Beam Gen2 and I cannot have any sound other than stereo pcm. My tv is PHILIPS - 50PUS7855 50" 4K . I have a hdmi 4k cable. I am using both the standard TV, Netflix and 4k blu Ray player and they're all playing stereo pcm only. I have set the audio to multichannel (bypass). Why is this happening?

 

Any help greatly appreciated. 

 

 

 

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t00tAnswer
Trending Lyricist I
Dec 28, 2022 9:38 PM UTC

I've attached a photo of all the hdmi connections, not sure if this helps in anyway. 

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47 replies

Ken_Griffiths
Ken_Griffiths
Dec 28, 2022 5:51 PM UTC

@t00t,

Multichannel bypass is fine. Presumably you have enabled EasyLink (CEC) control too. Have you disabled the internal TV speakers and set the sound-out to Auto or Dolby Audio - Also (importantly), are you playing a Dolby audio source. Eg. A movie or show from Apps such as Netflix/Amazon Movies/Disney+ etc?

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t00tAuthor
Trending Lyricist I
Dec 28, 2022 9:35 PM UTC

Hi, thanks for your reply. I can confirm yes to all of the above except tv speakers off. The options are hdmi sound system or TV speakers off, it only works if I have hdmi sound system selected. What else could it be?

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    t00tAuthorAnswer
    Trending Lyricist I
    Dec 28, 2022 9:38 PM UTC

    I've attached a photo of all the hdmi connections, not sure if this helps in anyway. 

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    t00tAuthor
    Trending Lyricist I
    Dec 28, 2022 10:13 PM UTC

    On further investigation 'personal mode settings' is completely greyed out and I'm unable to select 

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    Ken_Griffiths
    Ken_Griffiths
    Dec 28, 2022 10:18 PM UTC

    Can you perhaps post an image of the TV sound-out settings. 

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    Ken_Griffiths
    Ken_Griffiths
    Dec 28, 2022 10:27 PM UTC

    Also, can you just confirm that you are using the HDMI 1.4+ heac cable that came with your Sonos Beam as its connection to the TV’s HDMI-ARC/eARC port?

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    controlav
    controlav
    Lead Maestro
    Dec 29, 2022 2:09 PM UTC

    Pages 40/41 cover the TV audio settings, you need “Multichannel bypass”.

    https://www.download.p4c.philips.com/files/5/50pus7855_12/50pus7855_12_dfu_eng.pdf

     

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      t00tAuthor
      Trending Lyricist I
      Dec 29, 2022 7:51 PM UTC

      Sound out settings. Can confirm all above is correct also

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      t00tAuthor
      Trending Lyricist I
      Dec 29, 2022 7:55 PM UTC

      Personal mode settings is greyed out, as you can see in this photo. When the sonos 

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      t00tAuthor
      Trending Lyricist I
      Dec 29, 2022 7:56 PM UTC

      When the sonos was powered off and the sound was coming through the TV, the personal mode settings was not greyed out and I could access the options. Soon as I power sonos on, it is greyed out?

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