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Onkyo "Works with Sonos" issue - Please help

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I am having a problem with my brand new Onkyo TX-NR686 that is advertised as "Works with Sonos" actually connecting to my new Sonos Connect for the purpose of having the receiver turn on and the input switched so the Sonos Connect input. I have updated the Onkyo to the latest firmware. All my Sonos speakers and connects are at the latest 10.0 update. I connect the Sonos Connect to the CD analog inputs on the Onkyo like the instructional video specifies. I go through all the correct settings on the Onkyo as per the instructions. The Onkyo and Connect are on the same network and subnet. I have verified that I can see both units on my network. The Sonos system works fine and I can even manually turn on the Onkyo and change the input to CD and the Connect music comes through fine.

However the reason I bought it and the Connect is because of the "Works with Sonos" integration feature that automatically is supposed to turn on the Onkyo receiver and change inputs to the Sonos input when it detects music on that input.

I am a Network Administrator have have a Meraki Mesh WiFi system and an MX Meraki security appliance. I have two VLAN's and had to enable Spanning Tree settings on all may switches to be able to have multiple Sonos Connect:Amps connected to ethernet. My network works great, Sonos works great, the Onkyo connects to the internet and I can stream Spotify, Tidal, and Pandora on it. But it cannot find my Connect during setup. Both are connected wired to the same switch. I have tried putting both on WiFi and have even ran two long 100 ft ethernet cables directly to the router thus bypassing the managed switches to no avail.

Could the Meraki MX65 security appliance router be the issue? I have no way of testing on a different router. I have read elsewhere where some others have had similar problems after the Sonos 10.0 update. However neither Onkyo or Sonos have been able to verify if that is in fact an issue. They cannot figure it out after multiple calls to each.

If someone on here is running and Onkyo and has the "Works with Sonos" working after Sonos update 10.0 please let me know so I can exclude the software upgrade as the issue.

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T

Trogenmoser

Lyricist I

Latest firmware on both Sonos and Onkyo and it is again not working.... How bout talking to eachother, Sonos and Onkyo?

K

kenray536

Contributor I

Anyone have any lucks with this?
I bought a Pioneer VSX-lx503 and also a Onkyo RZ830.

They both have issues with "Works with Sonos" When I first set it up, it seems to work great. Then after awhile it stops working. It's basically hit or miss whether is actually will turn on the receiver anymore.

At this point, I may return both receivers unless I find a solution in the next couple of weeks. I basically bought the receivers for this feature as I have bout 20+ Sonos speakers, but this is getting really frustrating.

Thanks

Airgetlam

Have you updated the firmware on both devices? For most posts of this type, that's resolved the issue.

You want want to check with both Pioneer and Onkyo, as Sonos doesn't write their software for them, they only provide an API that those companies have to interface with.

Bruce

K

kenray536

Contributor I

Have you updated the firmware on both devices? For most posts of this type, that's resolved the issue.

You want want to check with both Pioneer and Onkyo, as Sonos doesn't write their software for them, they only provide an API that those companies have to interface with.

Yes, I've updated the firmware for the Pioneer and Onkyo. They are both on the latest versions. The Onkyo seems to work a little bit better but it's still not consistent.

Have you had any luck with this?
Any idea how this works? When I start the music on the Connect, it must be sending a request to the receiver's IP address to tell it to turn on. Seems like that may not be happening consistently?

I'm a software developer with about 4 years experience with home automation, so I would be willing to dig in deeper if needed. I honestly bought these products because I didn't want to program this. Just hoping they come up with a solution soon.

Thanks

Airgetlam

Unfortunately, I don't own either of these devices, so I'm not going to be much help beyond what I've read in these forums in other user's cases.

Perhaps you may want to contact Sonos support directly, rather than relying on other user's experiences? You could reach out to Sonos Support to discuss it. I suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. That might give them the opportunity to remote into your system, and see what's going on from the network level.

Both the Twitter and Facebook support folks are available 24/7.

Bruce

K

kenray536

Contributor I

Unfortunately, I don't own either of these devices, so I'm not going to be much help beyond what I've read in these forums in other user's cases.

Perhaps you may want to contact Sonos support directly, rather than relying on other user's experiences? You could reach out to Sonos Support to discuss it. I suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. That might give them the opportunity to remote into your system, and see what's going on from the network level.

Both the Twitter and Facebook support folks are available 24/7.

Thanks for the reply Bruce. I appreciate it. I'm not very active on this forum. I am going to do a search, but just curious. From what you have read, did it seem like most users were able to get this resolved?

I noticed when I have the problem, if I redo the "Works with Sonos" setup again that it works for awhile, but then by the evening or next day it is flakey again.

Airgetlam

In all of the resolved cases, i.e. people who bothered to report back here, it was always a case of running a firmware update on the "works with Sonos" device. Apparently, if I remember correctly, Sonos made a change that confounded the way that these companies had implemented it. Don't really know if Sonos ignored their own standards on the API, or the companies didn't implement the API the way that Sonos said it needed to be. Been in that kind of situation on my own, where someone thinks "I can just shortcut this, I know what the API is supposed to be doing, and it's too complicated, I'll make it run faster" and then get bitten, so I'm a tad sanguine about assigning blame to Sonos. But it's possible, and I'm not in the audio business, my experience is in games.

That being said, it's always a possibility that the issue you're experiencing is not a true "works with Sonos" error, but simply a network issue which has that aspect. Hard for me to tell. I can certainly give advice about network issues, that's pretty much 99% of what this forum is about, actually, but truthfully, your best bet is that diagnostic, and then contacting Sonos directly. There's all sorts of data (I think...never seen one) in that diagnostic that shows the techs from Sonos what issues are popping up. Including some network data. But I wouldn't expect it to show anything if there was an issue inside the receiver's firmware. I doubt their diagnostics can reach into those devices and pull information.

Bruce

Airgetlam

Just as a note, wikipedia tells me that both companies are essentially the same:

In March 2015, Onkyo purchased Pioneer Corporation's Home Electronics Corporation, which produces home cinema amplifiers, Blu-ray players and other AV products. In return, Pioneer took a 14.95% stake in Onkyo. The Ohtsuki family remain the largest shareholders of the company with an approximately 26% stake,[1] just above Gibson Brands, with a 16.5% stake.[3]

So it doesn't surprise me that you're having trouble with both devices simultaneously. They're probably running essentially the same firmware.

Bruce

M

MikeG_1

Contributor I

I have an Onkyo TX RZ830 and a Sonos Connect - both updated to the latest firmware on each. If I reboot (as in remove power cord) the Onkyo, and run through the setup menu, it will find the Sonos Connect at it's IP address and then the "works with Sonos" functionality works - for maybe 3 or 4 times, then it stops. If you return to the setup menus in Onkyo, it says no Sonos device found. It's been this way since I purchased the Onkyo in April, through multiple code upgrades on each.

Like others, the only reason I purchased the Onkyo Receiver was for this functionality.

Airgetlam

Have you contacted Onkyo for assistance? Given the lack of other complaints here in the Sonos forums, it leads me to think that it may be an issue on their side, rather than on the Sonos side. Especially as you've done what I consider to be the normal troubleshooting step of checking firmware updates.

I suppose it might be wifi interference between the two devices, since I don't know how you have them connected, or even a rarer duplicate IP address issue, since it seems intermittent.

Bruce

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