Lost surround and sub ( after update ?)

thought I had escaped this issue but sadly I just tried to watch a movie on Netflix and noticed no bass. Sure enough everything shows connected but no sound from the sub. It randomly came back like 15 minutes later.  Now I'm constantly over listening to try and tell if there is bass or not from fear.

Yeah pretty frustrating and considering I’ve seen dozens of people here, the subreddit, and at least three Sonos Facebook groups all having the same issue, just odd that there’s no word officially to at least check in with us.  Guess they be too busy with them new products.  

Can we please just get an update that Sonos is at least looking into this audio dropout issue that has been happening since 14.6?  You cannot just update another thread with 250+ replies in a month saying call tech support. If you guys cannot find an issue at least roll the speakers back to the previous firmware until you do.  I don't understand what is so difficult about that ?  Thousands of us are suffering.

Just adding another voice to this problem. Since 14.6 I get occasional sync issues with Arc/Sub/One SLs. Surrounds go out of sync and there’s a slight delayed rumble from the sub on male voices.

Rebooting the Arc solves it but come back after a day or two.

Never had ANY issues after Sonos updates before, normally rock solid, set-up and forget stuff. 

One that that seems extremely consistent is that we all seem to have the ARC. I don't see anyone with a beam + surrounds or a beam + sub having issues.

Just want to add my voice to the choir, same issue as everyone is describing here. Play:1 rears in a Sonos Arc system just stop working, or have a 1 to 2 second delay, or start distorting. All since 14.6, no other hardware or network changes. This was rock solid until this update.

Really disappointed with the Sonos non-reaction to this, with the retracted statement, and the experience I’ve had with support, fobbing me off an denying there’s an issue, it’s starting to feel like amateur hour. And it really shouldn’t with a premium product like this. Sonos need to come out and own the issue properly, with some sort of approximate timeline for a fix.

Jumping in to say same issue(s) here.  Funny enough I JUST purchased an Arc/Sub and set them up within the last week so my setup is the same as most - Arc/Sub/Ones.  Pretty terrible timing, but what can you do.

I did want to call out that I very much appreciate this community and all the voices on this thread.  Hoping for a fix soon.

The update absolutely does not work. Updated to the same problem.... Why bother with update? How about letting us roll back? How can this be acceptable? I guess it just doesn't matter because they have our money. 

Voice it out mate, posting here alone won’t really help. I took to twitter but no response there as well. They have managed to brick the system and are not owning the problem. Probably taking to social media is the only alternative I can think of.