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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81295 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

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    walkychalky
    Trending Lyricist I
    May 15, 2022

    I just got hit. Wtf Sonos? 

      RBSnake
      Lyricist III
      May 15, 2022

      Yet another one chipping in here, the more the better and hopefully we can get this fixed. Just spent nearly $3k AUD on this System ARC, Sub Gen3, 2x One SLs. Pretty disappointed to find my sub and rears dropping out almost daily, only power cycling them returns the audio, yet they stay connected in the app. Definitely cant recommend Sonos to anyone after this crap. Have tried 2 different access points since this started, so my wifi is not to blame.

      106rallye
      106rallye
      May 15, 2022

      Please do not only post problems here. To make Sonos aware of any problem make a diagnostic after the problem surfaces an call Sonos. The diagnostics might give them a clue to a solution too….

        Brad Porter
        Enthusiast II
        May 15, 2022

        Is anyone here having the issue when using a single Gen2 sub in their setup by any chance?

          sparkymark75
          Enthusiast I
          May 15, 2022

          Is anyone here having the issue when using a single Gen2 sub in their setup by any chance?

          I have a Gen 2 sub and have this issue. I suffer from  both the loss of bass and the sync issues. I’ve already been on to Sonos tech support who fobbed me off with it being local network interference.

          JohnnyDo123
          Lyricist III
          May 15, 2022

          I am using a sub 2 and a sub 3 

          OJC
          Lyricist I
          May 15, 2022

          I’ve started experiencing the same issue over the past couple of days - all devices are running 14.6

          Sub gen 3 drops out, with no sound, but still shows as present in the app. Power cycling restores it for a while, but then it drops again.

          It’s linked to a Beam gen 2 - noticing that most of the comments here come from Arc users! 

          raysian
          Lyricist I
          May 15, 2022

          Same issue with my Sonos Arc, One SL surrounds, and Sub

          Brad Porter
          Enthusiast II
          May 15, 2022

           

          It’s linked to a Beam gen 2 - noticing that most of the comments here come from Arc users! 

          Yes indeed - interesting that a Beam has crept into the picture. 

          Brad Porter
          Enthusiast II
          May 15, 2022

          I have a Gen 2 sub and have this issue. I suffer from  both the loss of bass and the sync issues. I’ve already been on to Sonos tech support who fobbed me off with it being local network interference.

          Agreed.  If it is network interferences, I would like to know from Sonos what changed in their code during 14.6 that made peoples network signal move from ‘stable’ to ‘unstable’. And why people have surround sound and move to a different format or app and then suddenly lose rears and/or sub. i.e. the network interference occurs at the same time as moving between sounds formats. And lastly, why peoples network was fine before 14.6. 

          Network interference just does not add up as an answer - something very much has changed or has been introduced (directly or indirectly) by change. 

           

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