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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18921 Topics

G
ghadlokContributor I
asked in Advanced setups

Building new home- wired vs. wireless Sonos?

1) I'm currently building a new house and play on having two TVs each with its own Playbar and two Play 1 or Play 3 speakers, then a Connect Amp wired to outdoor speakers. I have the ability (now) to wire any or all of these devices via Ethernet back to their own Ethernet switches and ultimately the router. Based on what I've read, the BOOST configuration is generally superior to regular WiFi, in which case I will plan on wiring at least one device via Ethernet to create a BOOST network. Is there a benefit in connecting more than one, or ALL of the Sonos devices via hard-wired Ethernet vs a single device?

12
Stanley_4
5 years ago
C
cfiskeyContributor I
asked in Advanced setups

Sonos One and Boost

Hi there, I have a Play 3,5 and Sub. And I just got sonos one for Christmas and have had everything in standard mode. Question is this, because the new One has an Ethernet port at the back, can I use as the facilitator in a boost configuration? I was under the impression I could, but I’m struggling a bit getting it there. Thanks in advance!

4
C
6 years ago
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JayD83Contributor III
asked in Advanced setups

Sonos should create groups or scenarios for sound levels

My tv volume is to be lowered at 10pm etc

1
J
6 years ago
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otto1234Contributor I
asked in Advanced setups

Controlling Sonos speaker volume via Arduino or Raspberry PI, other?

I built a box of sorts for my Sonos Play 1 to sit within. Why? At the request of my wife, to make the unit better match our kitchen decor. At any rate, I put two knobs on the front of this box. I'd like one knob to control the volume of the Sonos unit and the other, to control the volume of the group of speaker that the enclosed speaker is part of. At first, I was thinking of using an Arduino board and using commands with this set of protocol: https://github.com/tmittet/sonos Basically, the Arduino board would join the WiFi, and push commands for volume, etc. However, I'm wondering if using the ethernet jack would be better. What I don't know is whether the ethernet jack can supply access to the WiFi for sending signals to control volume or f the jack is ignored if it isn't supplying connectivity. What I mean by this is that I could have a Raspberry PI or an Arduino board within the box with a WiFi enabled board in order to send signals. So - I guess the real questio

0
O
6 years ago
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charlmersouchContributor I
posted in Speakers

Sonos system will no longer connect to my wifi network

My sonos system has stopped connecting to my fully functional wifi system. It will not recognize the network. I have been using sonos speakers for several years without incident. Before I go through the process of setting up each individual speaker (6 in total) I wanted to know if there is a current Sonos issue or is there something I'm overlooking. I've done all of the wifi network basics resetting steps. Thank you in advance for any suggestions.

15
M
5 years ago
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DavimeadContributor I
asked in Speakers

Sonos keeps dropping connection

Hi, This clearly seems to be a common problem with sonos systems. My system keeps dropping connection regularly, especially with the radio. I have reset my router, updated my software but to no avail. There seems from other threads that there are several different reasons for this happening. Has anyone got any suggestions where to even start? All help gratefully received

40
Edward R
4 years ago
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RockpeaTrending Lyricist I
posted in Advanced setups

Device Icons

My router has icons for each of my Sonos devices. Some of the Sonos devices have Play3, Play5 or SUB icons associated with them, some have a PC or TV icons. I would like all of my Sonos devices to be associated with the proper icon. I am able to map the device to the icon, but I cannot find the icons. Where are these icons stored?

3
Alonzo Mosley
5 years ago
C
chantelmcpContributor I
asked in Controllers and Music services

Apple podcasts?

Will we be able to play Apple podcasts on Sonos?

25
M
4 years ago
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JuliejeanContributor I
asked in Advanced setups

5 in ceiling speakers surround sound

I am not familiar with some of the terminology like ohm so trying to make sure I do this right. I have 5 in ceiling speakers installed a connect amp and a play bar and subwoofer. From what I understand the rear two would be needed for surround sound. I don’t want to waste the front 3 so would like to use these for playing music when not used for surround sound. One option is to put 2 back speakers on its own connect amp and set up that way. But what about the front 3? Can I connect 3 speakers to an amp? I only see instructions for 2 or 4? As a second option I saw that I can hook up an impedance switch to turn off a pair of speakers. Can this be used to support what I want to do and therefore I only need one amp vs 2? But that still leaves my third middle speaker out ? Finally I have 2 outdoor speakers I’d like to pair on an amp with 2 indoor. 2 indoor are 8ohm. The outdoor say 4 or 8? Outdoor power says 100 watts and the indoor says 120

1
Keith N
6 years ago
B
BlestekContributor I
asked in Advanced setups

Using Sonos through Cisco Umbrella Web Content Cloud Service

Unable to use Sonos Player with Cisco Umbrella Roaming Client

2
MikeV
6 years ago
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JoelcAvid Contributor I
asked in Advanced setups

Changing IP Addresses with a BOOST...

I am trying to set my SONOS specific to specific IP addresses. The current SONOS IP addresses are 192.168.xx.100 to 192.168.xx.106 as assigned via the DHCP server.The revised SONOS IP addresses are to be 192.168.xx.200 to 192.168.xx.206. While I am well aware as to how to assign / move a DHCP [i]ASSIGNED[/i] IP address to a DHCP [i]RESERVED[/i] IP address (as I have successfully done for other devices) it is not working for any of my SONOS devices. While I was looking for solutions to this through the internet I noticed that the problem MAY BE that I have a SONOS Boost connected to 192.168.xx.100 with all other devices connected to the SONOS Boost per this article (see https://sonos.custhelp.com/app/answers/detail/a_id/3453/~/how-to-check-if-sonos-is-in-a-standard-or-boost-setup ). That is I noticed saw "WM: 0" for all devices. As I understand things this is likely the problem as the SONOS devices are getting there IP Addresses from the BOOST because they are connected to

30
J
6 years ago
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garibaldicuContributor I
asked in Advanced setups

Sonos Broadcast Relay

So I have a bit of an odd issue. (This may not be the correct forum, but I thought I'd try.) As some background, I have a rather advanced home / home lab setup. I have a Fortigate router that supports a wired network and a wireless AP hanging off a separate subnet. The wireless subnet has a DHCP relay operating that forwards DHCP broadcast requests to a Windows server. Sonos ZPs are operating off the wired network. Any devices hanging off the wireless are currently unable to utilize the Sonos app to control the ZPs. If I enable a rule allowing a broadcast on 255.255.255.255 between the subnets then the Sonos app will function. However, iOS devices will be unable to obtain an IP from the DHCP server. I am assuming there's a conflict happening with the relay but am uncertain. Thoughts?

3
J
6 years ago
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vkay77Contributor I
asked in Advanced setups

Multiple Play 1's - Site Setup

Hi All, I'm looking for an alternative to a current speaker setup which integrate for work - Clipsal Ceiling Bluetooth speakers. The issue I have is constant dropouts and hardware hangs. Clipsal won't comment on the issue even though we've purchased over 200 speakers via our vendor from them. I'm looking for alternatives and the Play 1's may be a decent fit for my setup, although, I have questions before I run a test site. Our sites are early learning schooling sites which have anywhere between 5-10 rooms at each campus. Currently each room has an iPad kiosk which I have connected to a Synology NAS running DSAudio. iPads are connected to the Clipsal Bluetooth Ceiling speakers and audio is pushed from the NAS to the iPad to the Speakers. With the connectivity issues we are experiencing I'm looking for an alternative to bluetooth and the Sonos Play 1 may fit the requirements. Our environment is the following at each site: Cisco Meraki APs HP Aruba POE Switch Network poin

2
V
6 years ago
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rv2012agmailContributor I
asked in Controllers and Music services

Deleting Speakers

How do I just remove a speaker from a room? Want to start another room and have it there. Somehow got 2 Playbars in one room! Seems that anyone would have a question like this when setting up multiple rooms. But nothing there when searching.

5
J
4 years ago
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craigskiHeadliner I
asked in Advanced setups

SonosNet - dropouts

I'm am trying to understand how SonosNet works with ethernet connected devices. I have recently been experiencing dropouts from local NAS & Spotify. I think I have found the issue, but hoping someone with more experience can clarify if my understanding is correct, after looking at logs on router. Lets say there are 2 players, 1E (connected to Ethernet), 2S (connected via SonosNet/wireless to 1E) If I start Spotify on player 2S, I can see this player (via IP address in my router) streaming from Spotify, so this must be connecting via 1E to the router, plays OK. If I then group player 1E to the 2S player, player 1E sometimes drops. I can see that player 2S is still streaming on router. So it seems the data is flowing from router --> 1E --SonosNet--> 2S --SonosNet--> 1E, is that correct? If I start streaming from 1E then add 2S to group I dont get drop outs. I also see similar if I play local music from NAS (especially Apple Lossless), I get dropouts if I start from a no

2
J
6 years ago
J
jim2018Contributor I
posted in Speakers

Solid white light but can't connect

Hello Wondered if anyone can help. I've had my play 5 for about 8 months and it's worked fine. All of a sudden it disappeared from the rooms in the app and I can't connect it back. I can get it working by plugging in an ethernet cable but can't get it to connect wirelessly. My other Sonos speakers are still connected. I've tried resetting it, connecting it again as a new room but I just get the solid white light all the time. Any ideas? Thanks

24
Jeff S
5 years ago
F
fetchinsonContributor I
posted in Advanced setups

Selfhosted mp3 collection on remote linux server

Sonos beginner here: I just got a sonos play 1, have a large mp3 collection on a remote server (not local files nor NAS) and was wondering how to stream them with the following criteria: 1. Remote server runs linux 2. Should be a free solution Note that the shipped android sonos controller app is fine, I'm not looking for a new controller, I'm looking for a streaming server software. So far I've come across subsonic, but sonos support is not included in the free version. Also came across ampache but not sure if sonos support works or not, https://github.com/hyperactivated/ampache-sonos is quite old and experimental. From the webpage of madsonic it's not clear whether sonos support is free or not. Does anyone have any tips or ideas or comments? Even better, does anyone have recent experience? Thanks a million, Daniel

3
Stanley_4
6 years ago
A
Anjo2411Contributor I
asked in Advanced setups

4 - 8 Ohm dual voice coil speaker on one Connect:AMP?

In my basement, I have 4 speakers - all of them are ATOS Storm A62ST speakers that are dual voice coil. Each speaker has 4 wires coming from the back of it, wired to a central location... so 16 wires in total... is it possible to attach all 4 of these speakers (and, of course, all 16 wires) to a single Sonos Connect:AMP? I know the Sonos site says 4, 8 ohm speakers can be connected, but does the fact that each speaker is dual voice coil with 4 wires each mean that I can only have two of these on a single Connect:AMP? Thanks in advance for any and all help!

1
jgatie
6 years ago
D
dan from seattleContributor I
asked in Home theater

Using Playbase with HDMI extractor

It has taken nearly two weeks to get my new Playbase to play sound from our Sony TV. Thanks to some very patient and expert help from a couple of people on this support forum we concluded that I needed an HDMI extractor to get the sound directly to the Playbase since it wouldn't pass through the digital optical cable. That did the trick, but it is not perfect, by any means. There is still one glitch that I can't figure out. When we finish watching a TV show and turn off the set, the next time we turn it on, often, the sound has defaulted to the wi-fi feed and the only way I can get the TV sound back is through the Sonos app on my Android phone. To make matters worse this doesn't seem to happen every time. If it was only me, I might be able to tolerate this, but the whole point of getting the Playbase in the first place, was to make watching TV easier for my wife. Obviously, I can't be present every time she wants to watch something. (Teaching her to use the app is waaaaaay out

8
D
6 years ago
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MikeConnellyEnthusiast II
posted in Advanced setups

Advanced Sonos Wireless Network Configuration Using Sonos BOOST

I wrote a how-to on my blog that describes in detail the performance differences between: * using your existing WiFi network (“Standard” mode), * using SonosNet 2.0 (“Boost” mode) with an Ethernet-connected Sonos speaker, * using SonosNet 2.0 (“Boost” mode) with an dedicated BOOST device, and * adding a second and then a third dedicated BOOST device Initially, I had only two Sonos One smart speakers, each in different rooms. I used Standard mode, connecting them to my Wireless AC WiFi home network. As I added more Sonos speakers, I encountered occasional audio drop outs, particularly noticeable with paired speakers and particularly with lossless audio. Now, I have purchased three Sonos BOOST hardware devices to feed over a dozen Sonos One smart speakers. In the article, I walk through using the Sonos Network Matrix to optimize your network (and therefore audio) performance. Beyond the red/yellow/green color codes, I describe how to understand signal strength, noise floor,

39
M
5 years ago
T
Tim DespoContributor I
asked in Advanced setups

Connecting Outdoor System

I have 4 outdoor speakers (passive) going to my Sonos ConnectAmp. Sounds great! I recently purchased the Polk Atrium Sub 10 to add some bass to the yard. The Sub has 4 wires L-,L+, R-, R+, and I only have a 14 gauge 2 wire running to the location of the sub. I understand I need to add another amp to power the sub, how would I wire this? What is a good amp to hook the sub to? how would I hook up the two subs together? Thanks in advance!

2
K
6 years ago
N
nrevbayContributor I
asked in Advanced setups

Standard setup with a WiFi extender

Hey guys, We recently got a WiFi extender that re-broadcasts the same signal from the main WiFi router, but it is using a different SSID. Our Sonos speakers are all connected to the main WiFi router via standard setup(i.e. wirelessly via WiFi, not via a Boost/wired setup), so if a controller (e.g. an Android phone) is connected to the WiFi extender, it is unable to detect the Sonos speakers. Any ideas or tips on how to make such a setup work? We need the WiFi extender or something similar because the signal from the main WiFi router is very weak at certain spots in the house. We've also tried making the SSID and password the same for both the main WiFi router and the WiFi extender, but it just makes it a hit or miss at that point because the Android phone will list only one SSID, so you won't know which one it is -- router or extender. I suppose we can try a mesh router setup but that's a bit out of the budget at the moment.

1
Chris
6 years ago
L
LegGodtContributor I
asked in Advanced setups

Thunderous rumble sound from Play 5gen

Twice now I have woken up in the middle of the night to a thunderous sound. It sounds literally like thunder and a storm outside until I look out the window and see all is calm. Then I walk downstairs to the other side of the house where the kitchen is and as I approach there is a loud, thumping, thunderous sound - like hell itself - coming from the stereo pair of Play 5 speakers (gen 2). As far as I can tell, the volume is on full and the sound is so intense that both times I did not have the chance to check the app and see what the source was. I could not use the buttons on the top of the Play 5 to stop, I had to unplug both from the wall socket individually. So far it has not appeared to break the speaker but I fear the next time it might happen. Here are some other facts that maybe useful in the analysis of the problem: 1. Both speakers are more than 1year old 2. They have only recently (2 weeks ago) been coupled into a stereo pair (previously they were used in separate roo

3
Airgetlam
6 years ago
Z
ZebedeeContributor I
asked in Advanced setups

Watchguard Firewall configuration

Hi, My home network sits behind a Watchguard hardware Firewall (an XTM25). I have a Connect Amp that I want to use with Spotify and TuneInRadio. Following setup the device is not making itself available in Spotify and I am seeing the Watchguard deny a lot of traffic from the Connect Amp. Being a bit lazy as have done minimal investigation. But could anyone offer some advice as to the configuration changes I need to make to the Watchguard? Thanks!

1
MikeV
6 years ago
M
MortenStoremannContributor I
asked in Advanced setups

Can I use my PLAY:5 as front speakers together with my playbar and Sonos 1 as back speakers?

I have bought two Sonos 5 and believed I could set up these with my playbar and the two other sonos1 i use for back speakers. Is this not possible? I think I read somewhere that this should be possible.

7
O
5 years ago
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