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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19299 Topics

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AlfistroelContributor I
asked in Speakers

Play 5 gen.1 en Samsung the frame

hoi, Ik heb een Samsung The Frame 55LS03B (2022) en 2 Sonos Play 5 gen.1.ik wil het geluid van de TV over de Sonos Play 5 gen.1 laten lopen maar we willen geen soundbar, is dit op 1 of andere manier mogelijk?

1
G
4 months ago
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JaneCageContributor I
asked in Controllers and Music services

Playing Podcasts from Amazon Music through Sonos Apps

When I choose my library from Amazon, no Podcast playlists appear?

1
Airgetlam
4 months ago
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David16DAAvid Contributor I
asked in Speakers

Room Names

I have a Sonos one that I was using on my Sonos 1 app and recently purchased some new Sonos Equipment and now I am using Sonos 2 app.When I set up my new network I performed a factory reset on the Sonos 1 and named it kitchen but then decided to put it in my study and later on renamed it as Office.  This was ok but later on it renamed itself back to kitchen.  I have factory reset it a few times and it keeps on resorting back to kitchen which I replaced with an Sonos ERA 100.In the system menu on the app, I keep on getting two kitchen listings and I cannot find a way of renaming the Sonos One without it changing on its own accord. Does anyone have experience of this or able to offer assistance? Thank you in advance.

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ratty
4 months ago
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Beefeater9Contributor I
asked in Speakers

sub 5

Since the latest update my 4 sub five cannot update I spent 3 hours rebooting and factory resetting and it still doesn't work.  I suspect the Router/modem may not be big enough  Can someone recommend a proven Router with this product?

1
Airgetlam
4 months ago
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TrekContributor I
asked in Speakers

sonos arc microphone won’t stay on

Arc microphone will not stay on. It always turns off after a period of time. Not sure how long. My Beam 2 did not have the same problem. The system includes a Sub Gen 2 and two One SLs. Obviously voice control will not work.

1
Ken_Griffiths
4 months ago
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misingerContributor I
asked in Speakers

Can Era 300s + TruePlay Tuning accommodate this odd layout?

Quick question. My wall/windows where the Sonos Era 300 speakers will be placed is at an angle (30 degree angle vs the 0 angle couch) so I would have the left rear channel closer to the corner of the couch and the right rear channel further away from the other corner of the couch. So essentially they would be the same height and length distance from the couch/listening spot but one rear speaker would be 3-4 feet behind the other one.Can true play tuning accommodate for this to create the proper surround sound bubble?Link to Floorplan  

1
N
4 months ago
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GSinge65Contributor I
asked in Components and Architectural

Sonos Connect 1 replacement

I use Series 1 Sonos products in 4 rooms. I have a Sonos 3, I use a Sonos amp and i have two Sonos Connects interfacing with two separate amplifiers both with in built DAC’s . One of the Connect’s has stopped functioning and needs replaced. I currently use the optical connection in the Cyrus DAC 8 . My question is can I drop in the replacement Port product or will this require two different apps to work my system- one Series One and one Series 2? 

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G
4 months ago
R
robbgreenContributor I
asked in Speakers

play 3

Can you hook external speakers to a Sonos Play 3?

1
Ken_Griffiths
4 months ago
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SmallridgegillContributor I
asked in Controllers and Music services

Cannot upgrade to use Sonos 2 app

My iPod is about 8 years old and it contains, within iTunes, my entire music collection.  I used to play them on my Sonos 1 speakers in different rooms using AirPlay.  Now the Sonos S1 app tells me I must use the Sonos 2 app.  But my iPod will not upgrade to a high enough IoS version to use Sonos 2.  What do I do?  How can I get my iTunes library to talk to my Sonos system?

1
Corry P
4 months ago
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mgalfredoContributor I
asked in Home theater

Sonos Era 300 bluetooth does not work on LG tv oled55b9pua

Hi evryone, got the Sonos era 300, and tried to connect with my tv Lg oled55b9pua, via Bluetooth, once successfully connected, sound does not come up, nothing. looks like the sound is muted, and I tried to volume up, but nothing, the sound remains muted, i tried almost evrything, if you have some recommendations or advices if would be nice, I think that could be a compatibily issues. I have the latest SW update on my tv and my sonos APP, up to date.I tried connecting my iphone via bluetooth to sonos era 300 and worked with any issues. 

1
G
4 months ago
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zyrow1124Contributor I
asked in Home theater

Sonos

hello, i have a arc soundbar connected to my tv via hdmi and i just recently bought two sonos one sl speaker to connect and use for a theather but im having a problem controlling the one sl speaker with a controller one the arc sound bar will mute and sound will come from the one sl speakers if anyone can help me i would really appericate it ive been hrs trying to figure this out and have have gotten nothing ive see articles on sonos page i folloqed every instruction and still nothing 

1
G
4 months ago
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monujkContributor II
asked in Controllers and Music services

Unable to Truplay Tune

I keep getting a speaker disconnected/unable to hear message on my iPhone. Diag code: 117466249, thank you!!I have rebooted the network, re-paired, etc.

1
Airgetlam
4 months ago
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Stefanovic17Contributor I
asked in Portable speakers

Move

Why my Sonos move (1) put on alone?If I decide to put of after a few minute put on without my decision. 

1
106rallye
4 months ago
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Phil SusContributor I
asked in Controllers and Music services

Connecting to Spotify

I have bought a Sonos system and I am trying to connect it to Spotify.  It wants me to put the password in for the previous owner.  I can’t work out how to use my own Spotify account. 

1
ratty
4 months ago
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elliot1956Contributor I
asked in Controllers and Music services

Volume increases for a few seconds when song goes from HD or Ultra HD to Dolby Atmos on Amazon Unlimited and Apple Music

I recently purchased two Era 300’s to go with my Arc and Sonos sub.  The sound is phenomenal!  One issue I noticed is that the volume will increase when the playlist goes to the next song and the song is recorded in Dolby Atmos and Crossfade is enabled.  The volume increase only lasts for a few seconds but it’s pretty startling.  I’ve noticed the issue with Apple Music and Amazon.  The solution is to disable the crossfade option and all is well.  Has anyone else experienced this?

1
Sotiris C.
4 months ago
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Tangman444Contributor I
asked in Controllers and Music services

Songs stop playing at end of songs

I submitted diagnostics, 93086920Same issue as I’ve seen reported several times in other posts (with no definitive answer) - Songs stop playing at end of songs. Continues playing on my Play 1, stops playing on the Connect. Pretty consistent today, goes silent for the last 10-15 seconds (same as reported by numerous other users).I’m playing from the hard drive on my laptop. I have over 38000 songs in the shuffle playlist (which it won’t let me save, I believe I read several years ago that Sonos tries to save the playlist in memory, and there’s not enough memory in the first generation speakers). Therefore, any time the system glitches, it dumps the playlist and I have to reshuffle again (which results in hearing the same songs again sooner than I would like). 

1
Airgetlam
4 months ago
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syabaaaaaContributor I
asked in Home theater

sonos beam gen2のルータ変更後アプリ接続不可

sonos beam gen2を使用中。ルータをfs040wに交換後、sonosアプリの設定変更、再接続を試みるも、接続に問題が発生しましたと何回も表示。sonos自体の初期化も実行済み。ルータは2.4GHz、8011.b/g/nに設定済み。ルータのパスワード接続画面まではいく。ただ、テレビとsonos自体の接続はできており、音声もsonosから出力されている。アプリの設定だけどうしてもできないので、どなたか教えてください。 Moderator edit:Google Translate-Currently using sonos beam gen2.After replacing the router with the FS040W, I tried changing the settings of the Sonos app and reconnecting, but it kept saying "There was a connection problem."Sonos itself has also been initialized.The router is set to 2.4GHz, 8011.b/g/n.You will get to the password connection screen for the router.However, the connection between the TV and Sonos itself is established, and audio is also output from Sonos.I just can't set up the app, so please let me know.

1
Corry P
4 months ago
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HolymonkeyContributor I
asked in Speakers

Sonos One (2nd Gen) keeps disappearing from app

Current set up is a two 1st gen One speakers, a gen one sound bar and a 2nd gen One speaker. Of these speakers the soundbar and one of the 1st gen One speakers get used daily the other 1st gen and 2nd gen One speakers get occasional use. The problem I have is that more often than not when I fire up the app the 2nd gen speaker will be missing from the app and I’ll have to reboot the speaker and app, sometimes multiple times before it reappears. If it’s missing and I try and re-add it via the setup it will start the process but just time out. Once it is added it works absolutely fine for however long we use it. It’s left on permanently.  Wi-Fi setup does have range extenders however apart from warnings that this may cause playback issue when streaming through multiple speakers this has never caused any issues. Warning pops up but playback works perfectly across whatever speakers are selected so feels unlikely to be the issue. 

1
Ken_Griffiths
4 months ago
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Dries13Contributor I
asked in Controllers and Music services

Spotify through sonos stops when car also streams spotify despite us having a family account

When someone plays spotify in the car (bmw) then spotify on sonos in the house stops playing. 

1
Ken_Griffiths
4 months ago
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Makro_25Contributor I
asked in Controllers and Music services

playbar 5.1 apple music on/off issue

hello have been having my Apple Music on/off. I have Playbar, Sonos one, & Sub in a 5.1 system along with Asus RT-AX92U. I have reset the router, the Sonos system you name it and nothing seems to be working.

1
buzz
4 months ago
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AntiqueCoMallContributor I
asked in Advanced setups

wireless to wired

I have 10 play: one and 2 play: five speakers that are all wireless in my retail store. I have wifi throughout with also a boost. But the music will cut in and out at random times bc either the network looses connection or the song is not formatted for sonos play (keep in mind I am using sonos radio!). Being frustrated with this, I am trying to wire the speakers and got some done but went into the setting to disable the wireless in a play: one and the speaker became “lost” in my network. Only way to get it back was factory reset the speaker and start over, but the system wouldn’t connect via wired. Need help please!

1
buzz
4 months ago
G
Greg44Contributor I
posted in Speakers

ou faire reparer une enceinte Five

Bonjour pourriez vous m’indiquer où puis je faire réparer une sonos five?merci

1
Airgetlam
4 months ago
J
joeallpressAvid Contributor I
asked in Components and Architectural

Sonos Boost and Play 3 offline

Hi,I had a Sonos Boost connected to my router with a system of a Play 3, a 2nd Gen Play 5 and 2 One SL’s. These all worked together perfectly. A couple of weeks ago, we had some works done at home which meant that everything had to be unplugged and disconnected. I set the system up again last week but the Boost refuses to work. The power light is on and it’s connected directly to our router as before (which is working fine) but it’s not being recognised by my app. I’ve even performed a factory reset, but the light just flashed green without ever connecting. I replaced my old Play 5 with a stereo pair of Fives and they work just fine, as do my two One SL’s. The Play 3 seems to be having the same issue as the Boost insofar as it isn’t connecting.My question is, do I still need the Boost or is it now an obsolete piece of equipment? I’ve actually unplugged it and packed it away and my system continues to work, so I guess it’s not needed. Same question regarding the Play 3. I know this is a

1
Ken_Griffiths
4 months ago
C
CF-TimContributor I
asked in Home theater

Acoustic room treatments with full Sonos Arc, Sub, Era 100

Is there a best do and don’t regarding room treatments with acoustic panels when using a Sonos Atmos setup?  I’m guessing no panels in at any first reflection points, and basically all panels even with or behind seating area.  If any research on this has been done, can someone point me in the proper direction, please?

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Stanley_4
4 months ago
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CeeJaySagsContributor I
asked in Components and Architectural

zp120 wont register

Hi,I have 4x zp120 amps.My booster is hard wired in to the router. 2x zp120 amps are in the same storage cupboard as the booster - no issues with connectivity.2x zp120 amps are in a cupboard further away. They are both stacked on top of one another. 1 of the amps has connected to my network. The other won’t connect. I have tried doing a factory reset (4 times). I have also tried resetting my router & booster.These ideas aren’t working.If connect these 2 amps together via Ethernet cables, would that help me? Thinking that the one struggling to access the network could then piggy back on to the one that is successfully on the network??!Thoughts, help, comments are all welcome!

1
Stanley_4
4 months ago
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