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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20786 Topics

T
tuppariContributor I
asked in Home theater

Keep Sonos One's as rears or upgrade to Era 300 for home theater? (moved)

(Moved from Ask a Question)We just bought a house and I'm already planning on how to set-up everything (we won't be moving in until end of Sept).The living room is non-symmetrical and also has a sloping/varying ceiling height, with roughly 4m ceiling height at the area where the surround speakers would be positioned. Our setup in current apartment is: ARC, Sub + 2 Sonos One's as rears.My question is, is there a benefit to upgrade to Era 300's? My understanding is that Era 300's wouldn't perhaps work due to the layout (ceiling particularly) and a lack of wall to the right surround speaker.Please educate me on what would be the best option :DAttached a picture of the living room (previous owners furniture etc.) and floor plan with intended speaker position. TV would be placed in the same spot as in the picture, with sofa little bit closer to the TV. Current thinking is to either have the rear speakers wall mounted to the back wall, or with stands closer to the sofa. 

1
buzz
9 months ago
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CaptJohnContributor III
asked in Home theater

Dead HDMI ARC port

The HDMI ARC port on my Panasonic TV seems to have died so, after a conversation with Sonos tech help, I have to connect my Beam to the TV via the optical port using the supplied adaptor.My problem is that whenever I turn on the TV it doesn't seem to remember to use the Beam (plus two Ones and a mini sub) but tries to use the TV's speakers. I have to resort to unplugging and reconnecting the optical adaptor to get it to connect and work.Is there a way of setting up the TV and/or Beam in order to ensure that the system works when switching on the TV?

1
melvimbe
9 months ago
A
alanrcousinsContributor I
asked in Controllers and Music services

radio station Funk & Co

Hi all. Up until recently I was able to listen to a French/Canadian radio station called Funk & Co. I could do this via the Tunein music service.However this is no longer possible. I believe it maybe because the TuneIn service has now completely updated and the station has disappeared from TuneIn.On my mobile I can still stream via OnLineRadioBox.The radio station have told me directly that they are availale to stream from here:  https://cast1.torontocast.com:1440/streamCan anyone tell me if it is possible to get access on my Sonos system to the radio station in any way.Many thanks, Alan ( in the UK)

1
Airgetlam
9 months ago
M
MartinGeorgeContributor I
asked in Components and Architectural

Sonos connect amp

The system information on the Sonos app for my Sonos Connect amp saids Sonos OS: S1Does that tell me the amp is generation one? If not how can I find what generation it is? Thanks 

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G
9 months ago
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Cobalt710Contributor I
asked in Components and Architectural

Wireless? Can I connect Sonos Sonance Architecural & Amp wireless? (except the power!)

Hello,I want to replace existing in-celling speaker by Sonos Sonance Architectural. Except the power, do I need to bring any wires to the Sonos Amp or can they work with Sonos Sonance Architectural wireless? I see on the Amp that there’s 2 connectors; are they essentials?Thanks!

1
G
9 months ago
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TeggersContributor I
asked in Home theater

random raising of volume to max Beam Gen2.. when TV off and when TV off

I have a Samsung TV with a Beam Gen2The beam will randomly raise in volume to max level ( ridiculously loud) when TV is on or when playing music…. But also hear a pooping sound ( the sound it makes when you physically raise the volume button ) when the TV is off… then when it happens when the TV is off.. I check my Sonos app ( TV still off) and the volume slider button has moved to max volume… when it was previously halfway I have done everything suggested in the forums …unplugged absolute every connection including internet etc.. but I will be lying in my bed at say 5am in the morning .. no TV or anything else on.. and hear the popping sound raising the volume.. PLEASE HELP 🙏 …

1
Corry P
8 months ago
2
2david6Contributor I
asked in Controllers and Music services

10 Second dropout playing music library on laptop

I have a music library on a laptop that plays through Sonos.  Every track that I play from the music library has a 10 second dropout around 80 - 90% into each track but only in one room. Here’s what I’ve got: Room 1Sonos Connect Amp, connected to:2 non-sonos speaker (wired connection to Amp)1 cd player (wired connection to Amp)1 laptop containing music library (wireless connection to Amp) Music played from cd player & all apps (bandcamp, soundcloud, etc) - no dropoutsMusic played from music library - 10 second dropouts Room 21 sonos speaker (wireless connection to Amp)Music played from cd player & all apps (bandcamp, soundcloud, etc) - no dropoutsMusic played from music library - no dropouts  Room 31 sonos/ikea speaker ( wireless connection to Amp)Music played from cd player & all apps (bandcamp, soundcloud, etc) - no dropoutsMusic played from music library - no dropouts  Here’s what I’ve tried so far with no success:Reboot routerUninstall & reinstall all sonos software

1
Corry P
8 months ago
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Jconner4326Contributor I
asked in Home theater

Do the screw holes on the Arc mount match-up with the screw holes in the Playbar mount?

Do the screw holes on the Arc mount match-up with the screw holes in the Playbar mount? Can you mount the Arc in the same location as a previously mounted Playbar without having to drill any new holes in the wall?

1
G
9 months ago
J
jeanpaul66Contributor I
posted in Speakers

retroalimentacion

hola tengo una barra sonos beam 2, de repente hace ruidos como si fuera una retroalimentacion aun cuando esta apagada la tv, que podria ser???

1
G
9 months ago
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TralfazContributor I
asked in Portable speakers

sonos move wont recharge after battery depletion

My sonos move wont recharge after battery depletion 

1
buzz
9 months ago
T
tabersnzContributor I
asked in Home theater

Sonos Arc sound source Apple TV 4K (ARC & eARC)

I have the latest Apple TV 4K and what to have the Dolby Atmos sound through the Sonos Arc. However, the TV only has one eARC port which I’ll use for the Sonos Arc. Does Apple TV 4K need an eARC input on the TV also to pass through?TIA

1
Airgetlam
9 months ago
A
Ales1981Contributor I
asked in Speakers

Sound blocked at 15% with Arc and Sub

 Hi all I have an Arc+Sub, different One and a Move. The Arc+Sub are not connected on a TV at thé moment, i use just for music What ever i do, volume on Arc+Sub automaticaly down at 15% max or less (volume reducer 100%) Do You know this problem ? Thank You !  

1
Corry P
8 months ago
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listern123Contributor I
asked in Home theater

Turn Off Beam Visualizer/Screen Saver with Samsung Portrait TV

After plugging in a Sonos Beam into the ARC HDMI port with a Samsung Frame (Portrait) TV— the Samsung TV now displays Sonos’ screensaver constantly instead of turning off normally, I’d like to go back to the Samsung Portrait working normally where the display is off until I enter the room and then a static Samsung provided image shows up. How can I disable this screensaver Sonos feature?

1
Corry P
8 months ago
A
Adrian_28Avid Contributor I
asked in Controllers and Music services

19/8/23 - both soundcloud and search function of spotify broken

both soundcloud and search function of spotify brokeni can see soundcloud is listed as partial outage ………. i’d say full outage as cant browse or play anything. Also any searches done, dont include spotify in results, which is two major sources of music. please fix ASAP please

1
Jamie A
8 months ago
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RambContributor I
asked in Speakers

sonos five not registering

Why is my Sonia five speakers not registering  

1
ratty
9 months ago
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NICKGRIFF61Contributor I
asked in Home theater

Deaf in right ear. How can i hear dialogue

I'm deaf in my right ear and can't understand dialogue.I can't hear stereo or surround  sound. Is there anything that will help?

1
Airgetlam
8 months ago
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RebeccaRafikaContributor I
asked in Speakers

Connect to new wifi router password

I have a new router and password and since then cannot connect to my Sonos system. I have followed all the steps carefully but it still does not connect. Also in total I bought different Sonos speakers as I live in two places. I have bought 4 Play: 1 devices of which 3 are here. It only shows me 2 and none of them have the serial number of the ones I bought for here. At least one should, but none do.  what could the problem be?

1
N
8 months ago
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MDCalgaryContributor I
asked in Speakers

USB ERA 300

I have a turntable with both RCA, BT and USB connectivity. Can I plug the USB turntable to the USB port in the 300? Also can I use the BT to pair with the 300? What is better?

1
buzz
8 months ago
1
124marjo124Contributor I
asked in Advanced setups

help with nas synology on older sonos system

Hello all,Bought a new NAS (Synology). Unfortunately cannot my older sonos system /connect:AMP (using the S1 controller) won't add the path with my music. On my new sonos system (using the new controller) it does work. I did change the nas to smbv1 and i also checked the NTLMv1-autentication box. Tried to make a different folder/user account to use with my old system, but this also failed… does anyone here have any advice?Cheers  

1
Jamie A
8 months ago
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Ralf_7Contributor I
asked in Speakers

Play:5 high ping times (and music drops) when used as "primary player". All good when added to a group

I have a stereo pair of Play:5 . Also other Sonos equipment in the house. They are all connected on Wifi.   When playing music on the stereo pair of the Play:5, music drops out. Ping times to the left side of the Play:5 pair shoots up to 2+ seconds (from ms): 64 bytes from 192.168.89.152: icmp_seq=201 ttl=64 time=8.770 ms64 bytes from 192.168.89.152: icmp_seq=202 ttl=64 time=2.975 ms64 bytes from 192.168.89.152: icmp_seq=203 ttl=64 time=3.121 ms« start playing music >>64 bytes from 192.168.89.152: icmp_seq=204 ttl=64 time=2.056 ms64 bytes from 192.168.89.152: icmp_seq=205 ttl=64 time=216.354 ms64 bytes from 192.168.89.152: icmp_seq=206 ttl=64 time=1573.440 ms64 bytes from 192.168.89.152: icmp_seq=213 ttl=64 time=5184.342 ms64 bytes from 192.168.89.152: icmp_seq=214 ttl=64 time=4360.328 ms64 bytes from 192.168.89.152: icmp_seq=215 ttl=64 time=3363.856 ms The right side ofthe Play:5 pair has consistent low ping times. When starting the music from another set and then letting this P

1
Airgetlam
8 months ago
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Berky1010Contributor II
asked in Speakers

Mixing/Pairing Ceiling and Wall Speakers

Can this be done? I think I read I’ll need an amp for each pair of ceiling speakers and wall speakers but curious if these can all be paired together?

1
G
8 months ago
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PatafromContributor I
asked in Components and Architectural

is a (at least one )wired connection required ?

Hi i plan to acquire an arc, a sub and 2 era300 for my new home cinema system. i d like to check with you guys if a wired connection is required . I watched a youtube video and the guy said at least one of the speaker needs to be be wiredly connected .  Is it true ? Ideally i d like to use only wifi to reduce uggly cables . thanks for your inputs . pat

1
jgatie
8 months ago
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britgeezer01Contributor I
asked in Controllers and Music services

How to remove PORT from system

Using a different method to store / play my CD collection. How do I remove my PORT.I see no remove option although it's not connected, and I get a warning of this.

1
G
8 months ago
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Luk4szContributor I
posted in Components and Architectural

Sonos zp90 firmware 11.10.1 issue

Hi,after last update my sonos zp90 is unlistenable. I only use it as a source for streaming Deezer (coaxial output). Something is wrong. It is hard to describe, something like "out of phase sound". If i go between the speakers and move a little bit to the one side i can hear only music playing outside one speaker. I can't hear second one and there is no music between speakers. In the past there was a one update which i remember have an sound issue (weak bass etc.) Has anyone experience the same issues? As i know there is no way back and i cant downgrade it :/

1
Stanley_4
8 months ago
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tobiaselkjaerContributor I
posted in Controllers and Music services

Sort Spotify Playlist inside Sonos S2 app

I’ve been a huge Sonos user for maaaany years.  I have one feature that I really think would improve the user experience inside the Sonos S2 app.  Please make it possible to sort Spotify playlists as your want; for example by ‘last added’ 😃  Am I the only one needing this?  I know I am able to use AirPlay, but the connection is not that stabil as directly through the app.  Tobias,Denmark

1
controlav
8 months ago
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