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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19674 Topics

G
German.EnamoradoContributor I
asked in Components and Architectural

volume keeps lowering

I have a Connect:AMP and the volume keeps lowering down automatically in the app. How can I fix this? I tried resetting the Connect and the app, but nothing is working!  Please help!    the diagnostic number is 1481917740.

1
Jean C.
4 years ago
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wm4shellfishContributor I
posted in Controllers and Music services

Libby - “unable to browse music”

I’ve been trying to install the Libby service for the last 24 hours with a consistent issue: I kept getting the error message, “unable to browse music.” I keep removing and reading, giving it awhile, then checking. Same result. Any ideas? I’ve tried to unplug speakers and plug back in.

54
M
9 months ago
L
LLNContributor II
asked in Controllers and Music services

One TuneIn station stopped playing

1 month ago one (only one) TuneIn station stopped playing. Customer Support seems unable to resolve the issue after umpteen emails and two case numbers (01696742 & 01674405). Info exchanged (including secondary & very minor questions about Sonos Radio):  Reset my router. I reset my Bridge. I closed and reopened Sonos. I restarted my PC. I have simple wireless WiFi setup - Bridge, Speakers, Controller - no Alexis or similar (Response to “Case Resolved” email received) I have not seen a response, so can’t consider my case resolved. Please provide more information about the resolution information you have. (Conversation w/Paul) Does the station play alright on TuneIn's website Yes have you tried playing different radio stations on your speaker and do they play okay Yes, I have & no problems w/other TuneIn Stations. KPFT site streaming option works w/o URL . I thought if I removed and reentered KPFT that might be a fix. Went to “My Radio Stations” and reentered it there.

16
A
3 years ago
M
Mark NicholasContributor I
asked in Components and Architectural

Sonos Client cannot see Sonos Speakers (MacBook Pro)

Please help as I am out of ideas. My MacBook was been working fine for over a year, then lost the connection to Sonos yesterday after I updated my VPN client. Now it cannot find the Sonos speakers anymore.   My Setup I have lots of Sonos speakers around my house, including a Play 5, some Play 3s and some Play 1s and a new Move. Some of these speakers are on a single wifi, some on a wired Gigabit Ethernet all on the same network, with the same subnet, and all working fine. The client is working fine, on 2 other Macs in the house, on the same OS and same Sonos client version The client is working fine on 3 other iPhones and an Android phone in the house. I have a Sonos boost connected to my network. I have Gigabit fibre to my house so no network or internet connection issues, speed test reports over 900mBs download and upload speeds. The entire Sonos system is working perfectly for all speakers and in all rooms, its just that my Mac client cannot see it on my MacBook.    My MacBook Pro R

4
M
3 years ago
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willettjTrending Lyricist I
asked in Advanced setups

Sonos on Meraki wireless

I’m an IT engineer and have an enterprise class wireless network in my home.  I have 3 Meraki access points all broadcasting the same SSID with 2.4 and 5Ghz enabled.  Each access point is on a separate channel following WiFi best practice of 1, 6 and 11.  I would prefer to run Sonos in wireless mode but that doesn’t work, I get all kinds of sporadic behavior.  So I have been forced to run in SonosNet mode and using channel 11 for SonosNet.  Which still of course conflicts with my AP on channel 11 but at least it is the farthest away from any Sonos speaker.  Has anyone successfully got Sonos working on a Meraki wireless setup with 3 or more AP’s?

19
Stanley_4
4 years ago
S
stevenvjamesContributor I
asked in Components and Architectural

XR15v2 Xfinity remote MUTE not working correctly with Playbar

Hello new to the forum.  I have a Samsung TV Xfinity X1 system and the new XR15v2 remote.   If I press MUTE the play bar mutes but does not stay muted.  If I hold the MUTE button down it will MUTE but only because an accessibility dialog box pulls up?  Comcast had not advice.   The App Mute feature works fine so not a play problem unless the commands are wrong for the xfinity remote?   Steven  

3
Rowena B.
3 years ago
R
RogerJPTrending Lyricist I
posted in Components and Architectural

Playbar keeps switching to TV.

Approx once per day (not yet investigated if this is at a constant time), the Playbar, which I invariably keep tuned to TuneIn Classic FM when switched off, unilaterally switches to select TV Audio. It started doing this about a week ago having steadfastly stayed on Classic FM for many months beforehand barring the occasional power cut or network reset when it reverted to “No music selected”. I am on auto-update, so assume this “feature” coincided with a firmware update. Two reasons this should not happen.  1) there is no optical feed to the playbar, 2) The App switch “TV Autoplay” is off. A different Room (comprising a pair of Play 1 and a Sub) has a similar set-up, and steadfastly remains on Classic FM. This playbar in years gone by featured in a full surround system, but now stands alone as a simple radio - turn it on with the power button and up pipes classic FM. Having to dive into the App for this every time now is infuriating. Is this a known bug - and/or is there a workaround,

30
C
3 years ago
D
daveqContributor I
asked in Components and Architectural

Sonos network instability / Sonos not found.

I am a long time Sonos user.  I have numerous Sonos products in two homes.  It has worked beautifully until this week (4/27/20).  On 4/27-4/28/20, my IOS app could not find the Sonos network and kept showing the message System Not Found.  I tried rebooting devices, downloading updated app, even called Verizon to inquire if they had updated any router settings recently.  No luck.  I called SonosTech Support and the tech was very helpful.  We eventually got the app running by connecting a Play1 directly to my router with a data cable.  Rooms began appearing and then I lost the phone connection!!  However, the Sonos network again became unstable and many devices simply would not appear in Rooms and some that did would not play.  Later, after reading about the Legacy S1 products and the impending upgrade, I decided to unplug all of my S1 products which were five Connect-Amps.  Miraculously, the Sonos network came right back and Rooms once again appeared.  It has been stable for 24 hours an

3
C
3 years ago
A
apblivTrending Lyricist I
asked in Components and Architectural

buzzing noise from play 1

Hi, I posted this a year ago, and was asked to submit diagnostics: “I have 4 play:1 speakers set up as two stereo pairs in different rooms. One of the units has started putting out a 1-2 second buzzing or whirring noise while not in use. I am having a quiet afternoon watching cricket and football and have heard the noise 4 times. Unplugging and restarting makes no difference.” However, the noise went away so I did not submit. Today I have been sat next to the speaker and heard it maybe a dozen times while no part of my sonos system is actually in use. It is the LH speaker of a stereo pair connected to a Beam. Can I submit a diagnostic? thanks, Alan

8
B
3 years ago
M
MidnightbroncoContributor I
asked in Home theater

surround speakers not working

I have just added two sonos one’s gen 2 to my beam (no sub) . and successfully set up the surround sound system and the app recognizes that I have a beam with the two speaker. Only the beam produces sound I can also control the volume on the beam from either speaker so I’m defiantly connected to the beam but sill no sound. Same result for TV, Music and movie. All so  tried rebooting router, beam and speakers still no sound. Help !!!! 

7
106rallye
4 years ago
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P_DevilContributor I
posted in Controllers and Music services

YouTube Music showing as unavailable.

I've been having an issue with YouTube Music (YTM) for a while now. Ever since about 5-6 weeks ago, I've been unable to access YTM directly through the Sonos app or tell my Golgle Assistant devices (phone, tablet, Nest Home Hub Max, Sonos One) to play YTM on my Sonos speakers. It works fine on my Assidtsmt devices, even my JBL speakers. Just not Sonos. I've tried using the Somos app on my Android devices, iPhone, and PC program. It's always showing as unavailable. My Sonos speakers and app are fully updated, YTM has been removed from Sonos and added multiple times, I tried resetting my entire Sonos setup... Other people aren't having issues. What is going on with YTM and my Sonos speakers? I tried giving it some time thinking it was a glitch that would eventually be fixed. I know there's things going on but it's been more than a month.   I've contacted both Sonos and Google support but haven't heard back, that was a couple of weeks ago.

12
Simon B
3 years ago
M
MadsStadumContributor I
posted in Components and Architectural

Ubiquiti UniFi Lite Access Point & Sonos problem

I have 2 Ubiquiti UniFi Lite WiFi Access Points in my house. The WIFI is excelent, the speed is good (300mega bits), I don’t have Amy issues ro problems Within the WIFI connection with any of my devices (Ihopne, IPad, TV, PC, MAC ect...).   I do have a hugge problem with the WIFI and Sonos. I have a AMP, one and Beam. 3 times the sonos support has helped me get the Sonos up and running. But each time after some time (days/weeks) the Sonos app can’t find the speekers/roomes, and I have to start all over  last time the Sonos supporter and I had to give up the installation. Sonos support can’t help any more and I’m stuck!   My last guess is that it could be a WIFI problem between the accespoints ans Sonos.    DO YOU HAVE EXPERIANCE WITH WICH SETTINGS “UniFi Lite Access Point” SHOULD HAVE TO FUNCTION WITH SONOS?

4
Stanley_4
3 years ago
S
sen8orTrending Lyricist I
asked in Advanced setups

Undefined devices in matrix

hi all, i have a mix of wired and wireless units around the house inside and out. The colours on the matrix change often with sometimes red showing but the system works without dropouts.  As you can see on the screenshot there are several undefined devices. i have several root bridges, not all devices have the noise floor info and OFDM info also. I have my managed switch with STP on, but this setting makes no difference to the squares showing that the STP is forwarding, this is the same state with the STP turned on or off on my switch. I've also made sure all devices have their IP listed in the DHCP table of my router so they get the same IP every time. looking for some help thank you  

16
ratty
4 years ago
K
kbyrdContributor III
asked in Advanced setups

Using Sonos on home wifi same SSID, different channels

UPDATE: I have just realized there is an “advanced setup” section of the forums. But I don’t know how to move my existing question. If a moderator can move it, please do!   I’ve had a Sonos system for a while (all Play3s)  always with one wired to my home network. Times have changed, my home network has grown more complex and now I’m in the situation where I have several APs all using the same SSID but on different channels. This is a common practice to increase coverage, but the end result is on 2.4Ghz, the APs are already broadcasting on either 1,6, or 11. Letting Sonos use SonosNet, just ends up causing interference both to my wifi network and to Sonos. I use my wifi network for a lot more things, so I’m not very tolerant of interference from Sonos here. I’m comfortable with the reliability of the wifi network, so I decided to try moving Sonos to my wifi network. A few things surprised me, so I thought I would ask here: I’ve got at least one spot it would be easy to use a wired con

16
Smilja
4 years ago
D
DaveUContributor I
posted in Controllers and Music services

My Sonos Playlists

Hi there, I have a Sonos Play 1 version 11.1 and it’s been fine for a long time until today I notice that playlists on the My Sonos are intermittently appearing and disappearing. I usually see Recently Played, Albums, Playlists and Stations but sometimes when I start up the app the Playlists section is missing.    I’ve deleted and reinstalled the app and rebooted the speaker but this doesn’t fix the problem. I’m running the app on iPad and IPhone and both devices are affected. Has anyone else experienced this problem? Thanks, Dave        

3
controlav
3 years ago
A
Aristote00Contributor I
asked in Advanced setups

5.1 Home Theatre set up vs Standard Audio

Hi all, I have a very nice 5.1 full sonos SetUp; 4x Sonos OneSL + PlayBar + Sub Listening to TV is great with the central sound coming from the PlayBar under the TV Experience with Music is not good because we can not TurnOff the PlayBar without having off also the Surround….. How can I set-up my installation to listen music only with the OneSL+Sub WITOUT the PlayBar ?( way too much presence of the PlayBar) Thanks to all !!

8
A
4 years ago
J
jimct1Contributor I
asked in Advanced setups

Will the Sub integrate with stereo speakers wired to an Amp?

I use my Amp to allow me to use my Monitor Audio Bronze 2 Stereo speakers. I have now ordered a Sub which I want to use with this set up but have a concern. Will it integrate and perform the way it should? ie. will the Sub take the bass sounds 'away' from the MABs, deliver enhanced bass and allow them to deliver 'better' mids and highs?

7
J
4 years ago
N
nico-cmContributor I
asked in Components and Architectural

Lost delivery package - Not sure what to do

It’s my first time purchasing anything from Sonos and I thought it would be best to order directly from their website, but I failed to check what delivery courrier they use in Toronto, Canada. My package was set to arrive yesterday. However, upon email notification from Purolator that my package had been delivered to my door, I sent my roommate a text to retrieve it but nothing was there. I understand that this quarantine is a trying time on delivery drivers but the doorbell was not wrung nor was there a knock at the door (I live in a not-so-safe neighborhood in the city, so I have a feeling my package was stolen from my doorstep).   I think I need to file a claim with Purolator, but I also read on the Sonos website that I technically assume responsibility if a package was stolen/lost. If anyone has had previous experience with a Sonos package being stolen, what course of action do you typically take? and what should I do given my situation? I am  unable to just purchase another speake

13
J
3 years ago
S
SulumarContributor I
asked in Advanced setups

Adding studio monitors to Sonos system via Connect

Hi My PC has two active studio monitors connected via an audio interface. Is is possible to add these speakers to my current Sonos system if I purchase an Sonos Connect of some sort? If I can, will the Connect need to be a Connect:Amp or would an Gen 2 Sonos Connect (without amp) work ok? I’m also reading about a 70 ms delay with the Connect. Would this mean that my monitors would be out of sync with the rest of my system if I’m streaming e.g. Spotify, or from my line in turntable through the house? Thank you for any help.

7
el rubio
4 years ago
K
kleepedContributor I
asked in Home theater

Problem adding surrounds to Amp.

Just added Sonos Amp, and trying to add (2) Play:1s as surrounds. Tried multiple ways to to set up surrounds, but failed. Background: I have 4 Sonos; (1) Amp, (1) Play: 5 Gen 2, (2) Play:1s.  Amp is hardwired, WM0. Rest are on wifi, WM1. Have (3) Google wifi’s around my house   What I tried: tried adding Play:1s as surrounds (with solid white light), wireless, failed. hard reset both Play:1s, and set up as surrounds (with blinking green lights), wireless, failed. hardwired one Play:1, and set up both as surrounds (with blinking green lights). The other Play:1 was wireless. I confirmed  both play:1’s are working together with Amp as surrounds. (I read subs and surrounds need to be on WM2, but when I checked, they were both on WM0.) I unplugged both play:1s and relocated them to correct locations wireless. No sound. They changed back to WM1 and can see them on Google Wifi, but no sound.  Both need to be in the back of living room as surrounds, and I can’t have them wired because AMP, TV,

12
J
3 years ago
T
TreasureValleySolutionsContributor I
asked in Advanced setups

5.1 with in-ceiling speakers only

I’m trying to figure out what the best setup would be to do a 5.1 setup with in-ceiling speakers only? The house I’m working on is pre-wired with 3 front speakers and 2 rear speakers, all in-ceiling. They want to utilize these all since they “paid for it” instead of simply going with a Playbar/Beam w/ rear surrounds.  What’s the best way to make this work?

3
J
4 years ago
B
bramschatsContributor I
asked in Home theater

Sonos Beam connected to TV with HDMI ARC with internet?

Hello, Just a day ago my beam stopped working (could nog connect to internet).   I thought my beam was connected via HDMI and was having internet from the HDMI cable on my TV. Trying to fix this issue kept me busy because I could nog get it fixed using internet over HDMI cable…!  Does the beam connects to HDMI using internet or was it just my wifi connection wich worked when I unplugged the cable… 🙈? Hope someone can solve this case!

4
Airgetlam
4 years ago
T
Toine68Contributor I
posted in Portable speakers

Sonos Move does not appear in Bluetooth list on Sony NW-A55

I want to pair a Sony Nwa 55 with my Sonos Move. I put the move in Bluetooth mode, hold the wifi Bluetooth switch until the led flashes blue. The move doesn’t come up in the Bluetooth menu of the Sony. This is the reason i bought the Move. What can i do to solve this?

4
J
3 years ago
D
derickshapiroContributor I
asked in Speakers

Speakers not displaying in app

Since the most recent update to the app today, 2 of my 5 speakers do not appear in the Sonos app on either my iPhone or iPad.  They do appear in the Sonos desktop app on my iMac and I can group them with other speakers from there.  I have restarted them to no effect.  I attempted to re-add them from the app to no effect.  They are both Play:1 speakers as are 2 of the ones that are still appearing.  The fifth speaker is a One which is also appearing and is hard wired to my mesh network.

10
P
3 years ago
J
jstrick9Contributor I
asked in Advanced setups

Understanding wired vs. wireless, and the network matrix purpose.

I’m working with 8 Sonos Connect devices, plugged into a managed switch. The Sonos devices are daisy-chained in a pair of four. Meaning they’re only 2 total network cables connecting to the switch. I quickly learned about the issues w/ STP/Broadcast storms after having plugged more than 1 of these devices into the network. I was able to find a helpful document on configuring STP on the Dell switch to accommodate this. Even so, I ended up plugging in a small, unmanaged switch solely for these two Sonos connections, and a downlink connection from the unmanaged switch to the Dell PowerConnect. This seems to have alleviated the issue with STP. Here are some questions I’d love answered, if some of you can spread the knowledge. What is the exact, technical reason plugging two Sonos connects into a managed switch leads to a broadcast/STP issue? Aside from the solution, I’d like to have an understanding of what internally is going on.   I added the unmanaged switch to remove the issue. Would y

2
ratty
4 years ago
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