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derickshapiro
Contributor I
April 22, 2020
Question

Speakers not displaying in app

Since the most recent update to the app today, 2 of my 5 speakers do not appear in the Sonos app on either my iPhone or iPad.  They do appear in the Sonos desktop app on my iMac and I can group them with other speakers from there.  I have restarted them to no effect.  I attempted to re-add them from the app to no effect.  They are both Play:1 speakers as are 2 of the ones that are still appearing.  The fifth speaker is a One which is also appearing and is hard wired to my mesh network.

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      10 replies

      lansa
      Trending Lyricist I
      April 22, 2020

      Same issue here after latest update. Hardwired (!) Beam fell off app and never returned.

        Airgetlam
        Airgetlam
        April 22, 2020

        Frequently, a software updates expose issues in your local network. Try unplugging all Sonos devices from power, then reboot your router. Once the router comes back up, plug your Sonos devices back in. After giving them a minute or two to boot up and reconnect, check your controller app again.

        Bruce
        lansa
        Trending Lyricist I
        April 22, 2020

        Why is everyone here blaming the network whenever Sonos breaks something with an update? I love Sonos to death, but why not put blame where blame is due?

          Ken_Griffiths
          Ken_Griffiths
          April 22, 2020

          Iansa,


          Sounds like the Beam may have lost it’s DHCP server assigned IP address, perhaps🤔?. Try powering off the Beam for 30 seconds, or so, and then power it back on and see if it reappears in the App and works after that. If not, then maybe check the ethernet cable.

          Airgetlam
          Airgetlam
          April 22, 2020

          Because in 99% of the cases, it’s an issue in the local network. Sonos isn’t without failures, but previous history certainly suggests something other than Sonos.

          Bruce
          lansa
          Trending Lyricist I
          April 22, 2020

          Because in 99% of the cases, it’s an issue in the local network. Sonos isn’t without failures, but previous history certainly suggests something other than Sonos.

          If Sonos works great for 2 years, then Sonos issues an update and Sonos breaks, why suddenly is it the network’s fault?

            jgatie
            jgatie
            April 22, 2020

            Because an update requires a reboot, which causes an IP address request to the router.  And if your router has lost its IP table data due to a power failure or reboot, each Sonos can receive an IP that is still in use by another device.  This is what is called duplicate IPs, and it will cause these exact problems in Sonos.  Nothing Sonos can do about a wonky router, but you can solve the problem by doing a network refresh and then assigning IP addresses in the router settings.

              pocstar
              Lyricist II
              May 15, 2020

              Anyone else still having this issue? Been like this for my setup.  Beam and AMP does not show up in my apps anymore.

              Ken_Griffiths
              Ken_Griffiths
              May 16, 2020

              Anyone else still having this issue? Been like this for my setup.  Beam and AMP does not show up in my apps anymore.

              No, my system is working okay here. Have you perhaps tried the suggestions mentioned and considered reserving your Sonos devices IP addresses in the routers DHCP reservation table?

                pocstar
                Lyricist II
                May 19, 2020

                Anyone else still having this issue? Been like this for my setup.  Beam and AMP does not show up in my apps anymore.

                No, my system is working okay here. Have you perhaps tried the suggestions mentioned and considered reserving your Sonos devices IP addresses in the routers DHCP reservation table?

                Yup, looks like a router reset fixes everything. For anyone experiencing the same thing..  do a reset on your router.

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