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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19547 Topics

A
aksledneckContributor I
posted in Components and Architectural

Issues

I just bought a Sonos 2 Pack at Costco and Not pleased at all. Im ready to return it. I discovered that both power cords do not make good contact with either speakers, and moving them they lose power. I have to position them correctly on a counter for them to get power . Also, it was kind of strange that the power cord does NOT go in deep enough for the cord to go through the ‘Channel’ at the bottom of either speaker. And, it won’t sit flat because the power cord does not go in far enough for the feet of the speaker on all four corners to sit flat. Trying to set up the first speaker, and having issues, I tried the power cord from the second speaker with the same result. Im really disappointed. I shouldn’t have to move it around trying to make contact with the power cord to get it to work.

4
V
3 years ago
A
AC05Contributor I
asked in Controllers and Music services

Spotify keeps pausing?

Playing spotify through sonos and it keeps pausing?  Any tips appreciated.

1
Ken_Griffiths
4 years ago
J
jeffreylotwaltersContributor I
asked in Controllers and Music services

How do sign into Sonos with another Account?

When I try to sign in it has another users Account info in the settings area.  I changed my password already but it continues to show the other users account and I can’t use my credentials.  Please help.   

1
A
4 years ago
J
jwcbellaContributor I
asked in Advanced setups

ethernet wired

I have a Linksys mesh wirless system.  If I connect one of my Sonos speakers to one of the mesh pods, will this create a more reliable Sonos system? 

7
Ken_Griffiths
3 years ago
G
Giovanni_CarraroContributor I
posted in Controllers and Music services

2 seconds delay between input ad output aux line Sonos AMP

I am having a serious problem in the AMP's aux analog input line. There is a delay of about 2 seconds between input and output. Two months ago I opened a report for this problem, and after a very long discussion that even resulted in legal action, Sonos changed the AMP to solve the problem. Today I got a new AMP that has the same problem. I have seen in the Sonos forum that there are others who have the same case. Sonos replies that the amplifier was not designed for that input line! So what is the aux line for? How come replacing it has been resolved? How come the other AMPs in my house work? I think the weak side of Sonos is proving ……  

2
G
4 years ago
R
RagskContributor I
asked in Components and Architectural

New Amp only operates on 5 Ghz frequency? Connections issues with my Subwoofer

I had a Sonos system made up of 9 connect amps in a central rack powering ceiling speakers in different rooms. 3 of those rooms also have subwoofers. Everything worked flawlessly for 5 years and then I stupidly made the decision to upgrade 4 of those Connect Amps to the new Amp…… 3 of those “Amp upgrades” were in rooms which has a subwoofer. Unfortunately now 2 of the subwoofers no longer work as no sound comes out of them. They show up on my system but when I play something there is no sound and the room status in the Settings>System menu switches from showing Living Room (+Sub) to Living Room (+?).  I have been on the phone to Sonos Support for nearly an hour. In a nutshell the subwoofers no longer work as they are too far away from the Amps in the rack. The new Sonos Amp only operates at 5Ghz frequency and hence its range to connect to the subwoofer is much more limited than the old Connect Amp that operated at 2.4Ghz. The Sonos support professional was pleasant enough but the on

5
M
3 years ago
W
WhyDoesItMatterContributor I
asked in Advanced setups

Why MUST SONOS move connect to wifi by itself

Just bought a new SONOS Move. Right now, I cannot decide if this was a really stupid move (get it), on my part, the answer to my question will answer this for me. I have multiple SONOS products, sporting a total of 14 units. And now a Move. But connecting it to my existing system is not a process I get or agree with. Seems to me, that the ONLY way, I’ll ever get this Move to function, is to provide the unit my wifi credentials . Can this really be true? I mean, when the other 13 units clearly function together, and a easily connect without providing any wifi credentials. Everything else is connected via cable through a ZP90, and I intend to keep it this way. Is there any way, that I can possibly connect this Move to my existing system without providing my wifi credentials to the unit? Maybe create a temp guest network and then disable that to include the Move to the SONOS wifi instead?

7
melvimbe
4 years ago
P
Philip FContributor I
posted in Advanced setups

Need help understanding my Ubiquiti - Sonos network and whether I can get rid of 2 Bridges or replace w/ Boosts

Hi all! I’ve got a decent sized Sonos setup and have two problems I’m trying to solve: 1) The bridge being EOL’d and whether or not I still need them and 2) The fact that when I tried to connect a Connect:AMP via ethernet, I had something happen on my network (traffic storm, loops, etc) that crippled it.   My network is Unifi gear, a router (USG) connected to a 24 port managed switch running to network drops throughout the house, and two 802.11AC wireless access points connected to that switch, one upstairs and one downstairs. In my home theater shelf area I’ve got a 5 port unmanaged gigabit switch because there’s only one ethernet drop there. Right now the Sonos devices and how they’re connected: Upstairs Bridge - Connected directly to the switch. Upstairs Playbar - Wirelessly connected, could be hard-wired if I added another 5 port switch there, there are 3 devices (roku tv, xbox one, and playbar) but only 2 ethernet drops. Downstairs Bridge - In my office closet. Office Connect - Wi

19
buzz
4 years ago
D
dominicnzContributor I
asked in Controllers and Music services

SONOS play5 audio sync HELP

Hi Guys,  Really hoping you can help. I have a Panasonic TV, plugging my Play5 through the 3.5 jack from headphone jack in TV to the back of the Sonos and have a delay. I have tried uncompressed fix and no love.   I want to get a sync sound from the TV to the Sonos as I have 20 people coming round to watch the boxing on Sunday haha. HELP. Thanks so much in advance. 

9
Airgetlam
4 years ago
E
esanchContributor I
posted in Controllers and Music services

Sonos not connecting to nas

Whenever I try to connect my sonos to my nas I get an error saying “Sonos was unable to add the music folder Please check that the path to the folder, and the username and password if needed, are correct. Reason: Access to the shared folder “\\FREENAS\HP_Pool_1” is denied.” I am running FreeNas 11.3 and I can guarantee that I am putting the username and password in correct. 

9
Airgetlam
3 years ago
U
User209308Contributor I
asked in Components and Architectural

SiriusXM connections fail with "the song is not encoded correctly"

I recently added my SiriusXM subscription to my Sonos configuration. When I try to listen to any SiriusXM channel, after attempting to connect, I receive the error message "the song is not encoded correctly". Sonos setup includes: Play:5 (original) - Ethernet Connect - Ethernet 2 x Play:5 (new model) in stereo pair - wireless 2 x Sonos One SL in stereo pair - wireless Sonos Amp - Ethernet Play:3 - wireless I *can* get SiriusXM channels to play reliably on the Sonos One SL pair but not on any other Sonos devices, neither the newer generation Play:5 and Amp nor the older products (original Play:5 or Connect - haven’t tested the Play:3). Ethernet connections are Gb, Internet is Comcast with 170 Mbps down, 12 Mbps up. No problems with other services (local music library, TuneIn, & Amazon Music) Can you please help me get SiriusXM working? Thanks  

8
U
3 years ago
B
BruffyContributor I
asked in Controllers and Music services

Playlists

When I try and play my playlists i am getting a message saying “your Last fm login information was invalid”. I have no idea what this means or how to fix it. Help please.

13
Annazel S
3 years ago
J
jaydubyaContributor I
asked in Controllers and Music services

Sonos connections with spotify has been lost

Diagnostic Confirmation Number : 1588174401 This happens pretty frequently everyday. About every 10 minutes. Songs will continue to play, but users will have the Sonos window brought to the front of their desktops with the error message populating. Best,

8
Sebastien D.
4 years ago
L
Lulu4Contributor I
asked in Controllers and Music services

Spotify skips to next song or stops playing, other sources work just fine meanwhile

Spotify skips to next song or stops playing, other sources work just fine meanwhile  This has just started after years of using Spotify , is it Spotify not working with my legacy products which i have not traded up as yet ?

3
C
3 years ago
J
joelanderinrobertsonContributor I
asked in Controllers and Music services

Delayed Playback on MacBook

I have a Sonos One SL connected to my MacBook Pro. When I use the desktop Sonos app, the music plays fine.  However, if I want to play a video, say using You Tube, there is a 30 second sound delay.   The only way around this that I have found is to change the sound to come out of my internal speakers, start the video, then click on the Sonos speaker and restart the video.   Any other ideas on how to play a video with sound through the speaker in a more efficient way?

10
Krishma M
3 years ago
A
ADCContributor I
asked in Controllers and Music services

Message:- Unable to play, song encoded incorrectly

Hi,     I have searched various topics under this question, but there doesn’t seem to be an apparent fix.  Basically, my “My Sonos” playlist that i have built over time , now no longer plays a whole heap of songs and skips until it finds one it likes. The playlist has played perfectly well, but i have had problems for the last few months and finally got around to reporting it. The songs all come from my paid music service Amazon Music. I have added more songs to the playlist today and seem to play ok, just ones that have been in there for some time, extremely enfuriating! I have submitted a diagnostic test 1266599825, i have rebooted the Play 3 speaker too. My router is the same as when it has played correctly and i have a healthy fibre to cabinet connection. Please help! Andy

9
D
4 years ago
press250
press250Enthusiast I
posted in Advanced setups

Sonos on Dedicated Subnet: Multicast No Longer Used?

I’m looking for some of those brave souls that have run the gauntlet and moved their Sonos devices to a dedicated subnet ... In preparing to move’ my Sonos devices to a dedicated subnet, I’ve read everything (!) I can find on the topic. I’m happy to report I understand nearly all the networking vernacular, AND I’m happy to report my firewall seems up to the task. The trickiest bit I’ve read about is handling the discovery process, well described here: https://felix-kling.de/blog/2019/sonos-dedicated-vlan.html As noted, my firewall can handle the 239.255.255.250 multicast forwarding. Yay! Before pulling the trigger on the ‘move’ and the subsequent beating my head against a wall, I did a bit of packet capture on my existing/normal/everything-on-the-same-subnet setup. The results of packet capture surprised me, inasmuch as there seems to be ZERO 239.255.255.250 multicast traffic … all I see is 255.255.255.255 broadcast traffic. And while the former requires careful planning, the latter is

8
press250
4 years ago
M
margalit727Contributor I
asked in Controllers and Music services

no longer playing global player

I used to keep all of my sonos system playing Classic FM radio station from London during the day. This was through Tune In. Sonos seems to have dropped this service. I was able to find some alternate classic fm stations through global player (although still not the live stream), for a couple of months. Now even these are no longer playing. Global player is still listed as one of my available services though nothing on it will come up in any searches and now no stations on it will play. 

1
Sebastien D.
4 years ago
S
Stevea SContributor I
posted in Controllers and Music services

Music Library not updating after scanning

I have a WD MyCloud NAS on which I store Music ripped from my CD collection. Until recently it has updated satisfactorily when I have added new CDs. However this has stopped working. Using my Android MyCloud app I can see the new folders and content on the NAS but when I update my index on my Android app the new folders do not appear. When I go Settings > Music Library > Update Music Library Now > Scan Now I get Updating Index in gray and Compilation Albums updating in gray but after the process is finished the added CDs do not appear in the index.

24
P
3 years ago
W
Weavt0Contributor I
posted in Controllers and Music services

iTunes 12 playlists copied to NAS- playlists available but all tracks report "unable to play...the share does not exist"

The problem I am having is very similar to a previous thread that is now closed (iTunes 12 playlists issue with NAS - playlists available but all tracks report 'Unable to play' 'cannot be found'). The solutions suggested in the closed thread did not solve my problem. My iTunes (v. 12.9.5.5) library is hosted on my laptop that is running Mojave (v. 10.14.6). I copied the Music folder on my laptop to the NAS server (i.e. a perfect copy) then updated the music library in the Sonos app. I am able to play all the tracks in my Sonos music library so Sonos is able to locate the copied music folder. However, when I select a playlist from the “imported playlists” menu I get the message “unable to play ‘name of song’- the share ‘//ip address/public’ does not exist.” The “public” folder is at the root level of the server whereas the correct path for the playlist is “public/shared music/music/itunes.” This is the same path as on my laptop, and the playlist works fine when played from iTunes on my

8
S
3 years ago
S
skbeTrending Lyricist I
asked in Controllers and Music services

Tidal and Qobuz covert art for playlists are missing

Hi there. I don’t know if it is an isolated problem or a global one. Qobuz cover art for playlists never showed in Sonos. I thought it was a problem related to Qobuz. Tidal cover art for playlists was always showing up until recently. Now (maybe after an update I cannot be sure about this) when navigating Tidal playlists in Sonos, there is no more cover art showing. This is very annoying for the navigation experience. Can you please fix this or help me if my problem is not common? On the other hand, there is no problem with album cover art for both Qobuz and Tidal. Missing images only relate to playlists.  The issue is on all platforms (iOS, Android, Windows). Below screen shots for iOS. 

11
ratty
4 years ago
C
CMLContributor I
asked in Controllers and Music services

levelling speaker volume in different room

Hello,   When i use spotify to play back music through my sonos system, if I adjust the music volume in the spotify app, one of my room volumes increases much greater than the volume in the other rooms. This happens even if if level all the speaker volumes in the sonos app and then go back to the spotify app. Same thing happens, I press the volume up in the spotify app and the speak in my lounge get much louder than the one in my bedroom or dining room. If I go back to the sonos app, the volume levels for the individual rooms in the group are staggered again and not uniform as they were when I set them in the sonos app before going back to the spotify app.   Please can someone offer some suggestions?    I've tried turning off the speaker touch controls and the volume levelling is set to 100% for all rooms so there no restriction on the speakers. All 3 speakers are Sonos One speakers.   Thanks for any help and advice.

2
C
4 years ago
O
ohempelContributor I
asked in Components and Architectural

Tidal won't connect to Sonos speaker.

i can play tidal on my sonos play 1 from sonos app but not from tidal app because it won't connect

11
D
3 years ago
K
KemskiTrending Lyricist I
asked in Home theater

Volume Control not working with Remote

Hi   Got a play bar and 2 play 1’s as surround sound for my TV.    The volume up has stopped working.    I’ve reconnected it via the app, followed all the prompts and it’s says it’s connected.    The light comes on when turning volume down but not when turning volume up. The lights worked when I reconnected in the app but doesn’t work.    Any ideas? 

4
K
4 years ago
Stephan Quenstedt
Stephan QuenstedtContributor I
posted in Components and Architectural

Dead Sonos Play5 Gen 1

Hello I have a Sonos Play 5 version 1 here. I have already changed the PWM only the diode or transistor with the code F2 is defective. Does anyone have any idea what it is? I also do not find a correct example circuit on the internet to possibly find out for myself. Ciao Stephan

1
D
3 years ago
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