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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20787 Topics

R
Raoul LuigiContributor I
asked in Speakers

music comes and goes

This past few days when I play my Sonos speakers throughout my house, on an off some of the speakers either stop playing or, if the do, at much lower volumes …this last maybe 5-10 seconds and then the speakers start playing again. I had never experienced this issue and have owned Sonos speakers for many years.

1
G
1 year ago
D
DameroniaContributor I
asked in Controllers and Music services

playlists don’t appear on mobile devices

After working with four Sonos tech support people, my wife somehow got my playlists findable on my Windows computer However, they are not findable on my iPad and iPhone. However, the song that is playing does appear as normal on the  two devices when the sobg is playing. Any ideas?

1
buzz
1 year ago
C
compilerAvid Contributor I
asked in Home theater

Why can the sonos beam 2 volume not go louder from the beginning?

Having noticed the sonos beam 2 volume cannot go louder after it is turned on. However, after a while it can go louder. What is the problem?

1
Airgetlam
1 year ago
L
Lilly231190Contributor I
asked in Controllers and Music services

Azure

Hi,I want to move my local music (which is currently on my NAS) to Azure (File storage) is there any way on configuring Sonos to connect to Azure to read and play the music, please?

1
Airgetlam
1 year ago
Sizzlalova
SizzlalovaContributor I
asked in Controllers and Music services

Pandora- where are all my channels?

Hello people,  I just realized that my Pandora (opened on Sonos app) only shows and plays 4 of my 80 channels.  When I try to turn on Sonos from Pandora app I get an error message saying system unavailable.  It works fine from Sonos controller but with only 4 channels showing .  I have removed and reinstalled the app and it still just shows (same) 4 channels.  Has anyone run into this issue or have a fix?  

2
Sizzlalova
2 years ago
D
DJXarlieContributor I
asked in Components and Architectural

laptop/projector wired into ZP90 Connect

Googled everywhere and can’t seem to find a definitive answer:I run a projector with input from a laptop thus my audio output options are 3.5mm jack and/or RCA output.If I picked up an old ZP90 could I run the audio wired to the ZP90 and then from the ZP90 wireless to my Sonos Speakers and would this work without the sound delay to the video coming through the projector?A Sonos Beam just doesn’t go well with a 110” projected image on a blank wall whereas Vertical mounted 5s or 1s either side of the image are perfect.I’ve previously run audio via 3.5mm jacks directly to a single Play 5 (which then wirelessly links up another play5 and Sub) but this is far too much overkill when I could better use some play 1s instead ( but as everyone knows they don’t have any audio wired inputs ).    

1
J
1 year ago
J
JohnAlexContributor I
asked in Controllers and Music services

Unable to see playlists on my own Sonos after migrating my personal library between Ima

I upgraded to an IMac running Monterey, and I used the migration assistance to move my music library between the networked computers. I then used the ITunes export and import feature for Expertsapk to transfer all of my playlists from my old iMac to my new one.I then uploaded my new music location to my Sonos system, had it indexed, and was able to access my whole music collection. Imported playlists, however, were not included, and the system now displays "no selections are available" instead. I have kept up with all relevant discussions in the Sonos community, but nothing has changed thus far. I've updated my index, made new smart playlists, and built new playlists, but Sonos doesn't play anything.

1
Ken_Griffiths
1 year ago
J
JohnfruContributor I
asked in Components and Architectural

One channel (left or right) goes off when joining with other room

Hi,i have two Sonos One’s that are a stereo pair. And I have two Symfonisks that are a stereo pair. They work fine when I play music on either of the sets. However, when I group the Sonos and Symfonisks, only the right (or left) speakers of both pairs play sound. The other channel goes off.  Any tips? Grouping the speaker sets used to work fine, but has stopped working since we moved to a new place. Could it be a wifi signal issue? Thanks! Stefan

3
Airgetlam
2 years ago
J
Jan TøtContributor I
asked in Portable speakers

Missing activation mail

I do not receive activation mail ? I have checked spam filter

3
Corry P
1 year ago
E
EthieContributor I
posted in Home theater

connect tv to sonos arc

Cannot connect TV to sonos arc

2
Airgetlam
1 year ago
S
SDF1965Contributor I
posted in Components and Architectural

connect dropping off network

Hi alli know there are a number of queries on Connect dropping off a network and I have read the majority. Following advice I bought a Boost, set it up, I see all my speakers and the Connect have WM:0 against them….Connect still dropping off after a minute or 2. I have tried all 3 channels, 1 is the worst, 6 & 11 about the sameAm I looking at a faulty Connect?  

3
C
2 years ago
E
ENZOMOLOGNIContributor I
asked in Components and Architectural

sonos connect

Salve, non riesco a collegare “CONNECT” all’applicazione. Ho provato a ripristinare il prodotto da fabbrica ma non  si collega, l’applicazione mi dice di di premere il tasto mentre la luce verde lampeggia, ma la luce non è “verde” ma bianca!come è il procedimento??GrazieEnzo Mod Edit:Google Translate- Hi, I can't connect "CONNECT" to the application. I tried to reset the product from factory but it doesn't connect, the application tells me to press the button while the green light is flashing, but the light is not "green" but white!how is the procedure?Thank youEnzo

1
Corry P
1 year ago
FrancisC
FrancisCContributor I
asked in Components and Architectural

Connection from Sonos Port to Kin Play Mini speakers occasionally drops out

Hi,I stream music wirelessly through my Sonos Port but I experience sound cutting out after variable periods of play (after 5 mins of listening but sometimes as long as an hour without interruption). My Port is connected to my Totem’s Kin Play Mini speakers through the two RCA cables that came with the Port unit. I checked my router and download speed is adequate (63 Mbps). I’ve gone tru the troubleshooting tests proposed elsewhere on this website (such as restarting the router, the Port unit and the Sonos app) to no avail.Any suggestions?

2
FrancisC
1 year ago
G
gster
posted in Home theater

system settings

Is there abest setting for volume limit,tremble,bass,surround audio,tv level,mini sub,height audio,tv snyc,audio level any help would be appreciated

2
Ken_Griffiths
1 year ago
F
FrancisRogerContributor II
asked in Controllers and Music services

Entered new password.

Just entered new password but still denied access to upgrading.

2
controlav
1 year ago
P
Potemkin22Contributor I
asked in Components and Architectural

A couple of faults

So Sonos crew, i wonder if you can help?First problem, I have 2 sonos one that i have made a stereo pair, the problem i have is that if i talk to my right speaker, and ask it to play music via spotify, Alexa advises that the device is off line. If i give the request to left speaker, the instruction is followed out, but sometimes with a problem.That problem is that even though Alexa says she has understood what i have said, no music plays. However if i say “Alexa, Pause” and then “Alexa Resume” i then get the music.Any one have any ideas? Cheers Neil 

1
Ken_Griffiths
2 years ago
L
leew2023Contributor I
asked in Controllers and Music services

sound tuning

Just after some product advice please. I am due to receive a sonos beam gen 2 next week. I am an iPhone user therefore will be looking to do the sound test where you move your phone to different parts of the room for the best sound. I just need advice with regards to my living room to provide me the best sound.  To describe the room - it is one large room - that used to be 2 rooms. We sit in the first half of the room, but it is also opened up to the second part of the room. When doing the sounding test.  Should I move my phone into the extended part of the living room too up into the top corners? Your advice is greatly appreciated. Regards Lee Whitfield  

1
Airgetlam
1 year ago
M
monujkContributor II
posted in Components and Architectural

Constant cut out and song changes

I am getting cut outs and then a new song every few minutes, can someone help troubleshoot that for me? Diagnostics being submitted now

3
G
2 years ago
L
Lio69Contributor I
posted in Home theater

craquelures sur sonos Beam

Bonjour ma sonos Beam a des craquelures sur le dessus au niveau de la jonction tissus et plastiques est ce normal ?cdt 

2
L
1 year ago
M
My Cat FrankieContributor I
asked in Home theater

live sport sound cuts out for .1 of a second evey 3 seconds.

On playbar

1
H
7 months ago
G
gmwilsonusaContributor I
asked in Components and Architectural

Volume increases to maximum or goes to minimum

Volume increases to maximum or goes to minimum with each click up or down on any remote control.

1
Airgetlam
1 year ago
A
ATLcjlContributor I
posted in Speakers

Can’t group speakers v 15.2

I just updated to version 15.2 and now I am unable to group any speakers. I can access them all and play music individually, but I cannot pair any together.  

2
N
1 year ago
U
UommContributor I
asked in Components and Architectural

Unable to play same music to more than 2 speakers

I have 3 Symfonisk Bookshelf speakers all in the same room, on wifi, connected to an access point pretty much in the middle of all 3 and I can choose different music to play on each speaker at the same time without issue. The issue I have is when I try to play the same music to all 3 at the same time it only plays through one. If I choose any combo of 2 to play then it works (speakers A+B, B+C, A+C all work). If I stereo pair 2 together and play to that pair and the 3rd it still only plays through 2. Anyone have any ideas on what else I can try?

1
Airgetlam
1 year ago
S
SudoPotatoContributor I
posted in Portable speakers

UX feedback: Struggles with Roam + multiple paired bluetooth devies

Hi!I own a Roam (SL) and love it - although I have come across two frustrating issues:I’ve found that if the Roam is connected via bluetooth to device A, and device B attempts to connect, the Roam disconnects from device A. When entering bluetooth pairing mode, the Roam will connect to any available paired devices, making it tricky to pair new devices.Elaboration on (1):Since I use it with both my phone and PC, this happens a lot when I’m listening to something with my phone, then goes to turn on the PC. The PC attempts to connect via bluetooth, as they are paired, the Roam drops the connection to my phone, which then requires me to reconnect and resume playback.This issue is quite easily reproduced by pairing two devices, connecting with one, then attempting to connect with another.In my opinion, the Roam should refuse bluetooth connection requests when another device is connected. Elaboration on (2):An issue with my PC sometimes requires me to remove and re-pair bluetooth speakers -

2
S
1 year ago
J
james14Contributor I
asked in Controllers and Music services

Spotify jumping tracks

Spotify keeps jumping tracks  - reset network and reinstalled the app ?

1
Airgetlam
1 year ago
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