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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20824 Topics

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andycottContributor I
asked in Home theater

HELP SETTING UP SONOS BEAM WITH ANDROID PHONE

I just bought a Beam today and was amazed at the lack of instruction with the equipment, other than download the app and select ‘set up new system’.I downloaded the app to my android Samsung version 6.0.1.On opening the app, the only option is to ‘add to existing system’ - but I don’t have any other Sonos items.How do I find the ‘set up a new system’ tab? 

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A
3 years ago
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danieldurransContributor I
asked in Home theater

Hum from Sub Gen 3

I appear to have a slight humming noise coming from my new Gen 3 Sub. It is most noticeable when the sub is awake, but I have noticed that there is a much quieter hum when the sub is asleep. There is also a very slight ?crackle? noise with the hum.The hum is present when audio is playing, paused, or muted. The sub is paired with an Arc.The hum doesn’t get louder when I turn up the volume slider.Here is an example, recorded on an iPhone with the microphone placed about 1cm away from the hole on the Sub. Sub was awake, with a music source on pause:Example 1 - Sub with HumAnd so you can see the background noise that is generally in the room, this is with the Sub asleep:Example 2 - Sub asleep (natural background noise only)You may need to crank your volume up to hear the hum example… I think the iPhone tries to eliminate background noise (which doesn’t help when you are trying to record a hum!)Should I expect this?I can only really hear it when I get my head close to the sub… but having re

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Rowena B.
3 years ago
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RadojevicContributor I
posted in Components and Architectural

Bring back http://:1400/reboot

For all that is holy, bring back the ability to reboot a Sonos device via a web browser. Left stereo paired Sonos Play:1 plays sound. Right stereo paired Sonos Play:1 is silent. The only thing that fixed the right stereo paired Sonos Play:1 was to power cycle the Sonos Connect. Shouldn't need to schlep across the house to unplug a power cable, and spend an eternity trying to plug it back in, when the device is already connected to the network. Let me reboot it from my computer. Let me reboot it from my tablet. Do I really need to buy a WeMo outlet to accomplish this? Setup... Router -> (ethernet) Sonos Connect -> (SonosNet) 2 - Sonos Play:1s (stereo paired)

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wideglidejrp
3 years ago
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Churchill7Contributor I
asked in Components and Architectural

Sonos HD Radio music cuts in and out with errors

Howdy all, signed up for the new Sonos HD radio and ever since all of the stations cut in an out. The speakers can’t seem to keep a connection. There’s also an error that says the song is not in coded properly once in a while. This only happens with Sonos HD radio. Pandora iTunes and Spotify etc. are all fine. Any tips or tricks that I’m on aware of to make the speakers work better with HD radio? I tested the bandwidth on the wireless that the speakers are connected to and it gets a good 250 Mb. 

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C
3 years ago
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apblivTrending Lyricist I
asked in Components and Architectural

buzzing noise from play 1

Hi, I posted this a year ago, and was asked to submit diagnostics: “I have 4 play:1 speakers set up as two stereo pairs in different rooms. One of the units has started putting out a 1-2 second buzzing or whirring noise while not in use. I am having a quiet afternoon watching cricket and football and have heard the noise 4 times. Unplugging and restarting makes no difference.” However, the noise went away so I did not submit. Today I have been sat next to the speaker and heard it maybe a dozen times while no part of my sonos system is actually in use. It is the LH speaker of a stereo pair connected to a Beam. Can I submit a diagnostic? thanks, Alan

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B
3 years ago
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SepiolContributor I
asked in Home theater

Crackling/Static on Sonos Beam

Hi All Just received a new Sonos Beam today. Everything working ok with exception of crackling/static sound when using Xbox Series X. Issue goes away if I revert to stereo sound but clearly this is not a solution.I can see many have been complaining about this. Is there a fix? Should note all other sources are fine including Sky, PS5. 

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3 years ago
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bluesmanAvid Contributor I
asked in Home theater

Sonos One & SL paired

Have a  Sonos one, which is controlled with Amazon echo dot, I've bought a SL which I want to pair with the One on stereo. I've never used the true play thing with the one as it just looked a gimmick. Place I  bought SL from recommend trying it. Do I do it individually with each speaker or when there paired in stereo. Oh and o do know the One has a mic, but us it's easier to use the echo dot, with the mic on the Sonos we had to shout to get it to work. Advice on Trueplay appreciated.

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N
3 years ago
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OldHookyContributor I
asked in Components and Architectural

Followed the guides but App cant connect to Sonos

For about a month now none of us in the house have been able to connect to our Play:3. Followed the advice about rebooting router, deleting and reinstalling the App, but nothing works. Have tried to connect and play via Android, IOS and OS, but no luck.  Unhappy and unimpressed, so anyone able to help will be a star. 

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controlav
3 years ago
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DuncBContributor I
posted in Home theater

No HDMI ARC or Optical connection on TV

Hi, anyone know how I can connect my Beam to an old Sony TV with no HDMI ARC or Optical connections? Thanks 

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controlav
3 years ago
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bbtfastbackContributor I
asked in Home theater

Sonos sub not connecting after Arc and SLs are connected fine

I picked up my Sonos Sub and Sonos Arc earlier this summer.  Everything was working fine over the last few months. Picked up a couple of SLs on Cyber Monday to attach to my system, and it’s been horrible:one SLs weren’t recognized, and only left one eventually connected I had to disconnect the sub in order for the one SLs to finally connect tried to reconnect the sub with zero luck restarted the iphone hard reset the sub by unplugging it and holding the link button down reset the modem Sub is trying to connect with flashing green, and iPhone can see it but it completely times out when connecting I added the LAN connection with a bit of pain and still no connectionThis is massively painful - have read all the troubleshooting guides, and the only thing I haven’t tried is unplugging the Arc and One SLs as well.Any ideas out there??

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3 years ago
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perrydavid1985Avid Contributor I
posted in Advanced setups

Fitting wires in to Sonos amp terminals

I am going to install 6 sonos sonance speakers with the new sonos amp, however due to the long wire run I will be using 12 gauge speaker wire. There is no way I can fit 3 sets of 12 gauge speaker wires into the sonos amp terminals, do you have a good way to do this? Should I just use wire nuts (seems not very professional), or what about something like this: https://www.amazon.com/Lever-Nut-Connectors-Compact-PCT-214-Conductor/dp/B07C4YGWS5/ref=sr_1_12?dchild=1&keywords=4%2Bconductor%2Bterminal%2Bblock&qid=1606914021&s=hi&sr=1-12&th=1

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3 years ago
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bluesmanAvid Contributor I
posted in Home theater

echo dot 3 rd gen & Sonos Beam setting up

Just bought Sonos Beam, sound is brilliant but mic is poor. We have a Sonos One controlled by Amazon echo dot, it was set up by a friend and works perfectly. I bought the beam and a  3 rd gen echo dot hoping it would be ok. I am about to give up and return the both after a very frustrating few hours trying to get it sorted. Unfortunately the friend who set the Sonos one and dot up is no longer around to help. I’ve asked a couple of others with mixed views ...no it can’t be done is the last view. The main reason for the echo dot controlling it is the Beam is in a unit under the tv, and mic reception is very poor. Any advice appreciated, I need to sort it quickly or I’ll just send it back for a refund.

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3 years ago
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Schipper81Contributor I
asked in Components and Architectural

Can’t see both Sonos One’s in app

Hi all, I installed my new Sonos One and One SL in the app (S2). But the app shows just one at the time (at products), so I can’t pair them. In Spotify I can choose one or the other as a device, but I can’t play them at the same time.If I disconnect one of the two and (re-)install the other, then that one will show up. But the other doesn’t appear anymore.Things I’ve tried so far (multiple times):Reinstall both speakers (short + long reset) Restart modem Reinstall the app Log out/inHopefully there’s someone who can help me, cause this is very frustrating.

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3 years ago
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DXB TrevContributor I
asked in Components and Architectural

System drops out after removing ethernet cable

Hi,All of the sudden my system doesn’t work without being connected by eithernet cable. I have gone thru the process of adding my wifi network again and then the system says I can disconnect the ethernet cable from the product but when I do the system disappears / disconnects from my iPhone app and says “unable to connect to Sonos” . when I reconnect the ethernet cable the system comes back. everything has been working fine for years. All products are OS S2 - any suggestions please? Thanks. Trev

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J
3 years ago
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eyalbisContributor I
asked in Speakers

Cant add play:5 gen 2 wirelessly

Hi,I have reseted the device in order to connect it to a new system setup. The s2 app recognize the device but is unable to join network. When I try to connect it using an Ethernet cable it works smoothly. I have 4 other devices in the same location that were connected wirelessly so it is not an app or router issue, I also restarted my router just in case. Does anyone has an idea?I've try to run diagnostic but the only thing I could do is submit diagnostic to the customer support. Thanks a lot,Eyal  

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Airgetlam
3 years ago
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austinandersen23Contributor II
posted in Home theater

Audio Skips - Sonos Beam + LG Oled

I have sonos beam connected to sonos amp (rear ceiling speakers) for living room. Both are ethernet connected. I then have a 4 port hdmi switcher in between tv and nvidia shield/xbox/switch.  Every now and then Ill get some glitch where have to go into LG oled to turn on and off a bunch of hdmi settings. Today randomly we started getting constant stuttering. Of course switching to tv sound fixed issue. Tried removing 4 port switch and still have issue. Was working fine before. Builder put in permanent hdmi/ethernet behind fireplace so Im pretty screwed with swapping hdmi cable if it went bad. I guess I need to connect directly to tv to see if cable issue. I just dont know why all of a sudden we got this issue. Diagnostic info 2131050412

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Airgetlam
3 years ago
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StinsonddogAvid Contributor I
asked in Controllers and Music services

Apple Music app - Airplay not showing Sonos Speakers on iOS14

Hi I know there was a Sonos update pushed around 11-11-20.  Also upgraded to iOS14.  Now I don’t see my Sonos speakers at all when using Apple Music app and trying to Airplay2 to the various speaker sets.  The Apple TV’s I have do show up in the Airplay 2 list.  Just my 4 different Sonos rooms don’t show.  Anyone have any ideas?  Thanks.  I was under the impression this was the preferred way to do things for music that was on your phone.   Note to Mods- I started a thread in questions but didn’t have Airplay in the title so this is probably the better thread.  I didn’t see how to edit the other one.  

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J
3 years ago
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bipinContributor I
posted in Portable speakers

Can't connect new Sonos Move to WiFi

Hi, I purchased sonos move this week. I am trying to connect wifi, but I don’t know how to get rid of the attached page. It stays on the screen forever. Please let me know if there is any fix for this.Thanks,Bipin 

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3 years ago
Rob_16
Rob_16Avid Contributor I
posted in Components and Architectural

Boost made things worse somehow

I picked up a Boost to replace my Play:3 I had wired into my router. I don’t need a speaker in the room my router is in, so I figured I’d buy the one thing that is designed specifically to create a strong Sonosnet network.Well, it’s horrible. It can’t handle the audio from my turntable for more than 5 seconds without crapping out.Previously with the Play:3 connected to the router, I got zero drop outs, even while sending the audio to all 6 speakers throughout the house. Rock solid.The boost was in the exact same place the Play:3 was when testing it.What am I missing here?For the record my system is:Turntable audio into a Port. Play:3 Ethernet to router. Then I have a Play:5 gen 2 one room away, paired Play:1s two rooms away, a Move about the same distance, and then a Play:1 all the way at the end of the house. No dropouts anywhere when the Play:3 is wired.  Diagnostic code: 1808594896

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Stanley_4
3 years ago
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EmilyBSDContributor I
asked in Components and Architectural

error code 30-tried everything

We have 6 Sonos speakers: Three Play: Ones and three Sonos Ones. Using S2 app.  3 of the speakers work. 3 say they need to be updated but we get stuck in error 30. We have tried:deleting and reinstalling the appturning them off and onrebooting the routerplugging them directly into the routerFactory resetting them all We spoke with Sonos support for an hour today and got nowhere because they kept telling us to repeat the steps we’ve already done.  We feel like we are stuck with really expensive doorstops.  Please help before I throw them all away. I would return them to Costco, but the only 3 that work came from there.    

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3 years ago
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WesbickContributor I
asked in Components and Architectural

Merging accounts?

Hi!My parents have a Sonos home theater system and have lost access to their account. The Sonos account was linked to a company email address but my dad retired in May and lost access to the email account. They also forgot their password to the Sonos account but because of the email change they have no way to recover the password. Now there is an issue with a speaker that requires a reset but they can’t access the rest of the speakers through the app which are on the old account. Is there a way to merge the account with the old or will we need to reset all speakers and add them to the new account?Thanks!

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Airgetlam
3 years ago
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SonosColumbiaContributor I
posted in Components and Architectural

Connect:Amp Audio Cutting Out

Connect:Amp audio cuts out for 10-15 seconds about once a day.Diagnostics sent - Conf #682138766I’ve seen other questions similar to mine, but I can add that this issue started immediately after the update to S2.  I have 4 Connect:Amps in my setup, and I only notice this consistently on one - “Lv Rm/Kitchen”.  I don’t know if this is happening on other Connect:Amps or other devices, because this is the zone we use every day.  I don’t see the problem on the PlayBar/Sub or Play5 which are used quite a bit.  The PlayBar/Sub mainly use the optical input from TV.After the S2 update, I had a lot of problems with audio cutting out, pausing, and difficulty with grouping taking a while or not working.  Then after a software update, most of the issues went away.  But about once a day (we have music playing on this device 3-4 hours a day) the audio just cuts out for about 10-15 seconds and comes back on with no interaction from me.  I can’t even catch it in time to look at the app or the device t

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Rowena B.
3 years ago
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Dirkdiglett00Contributor I
asked in Home theater

How to connect Sonos Beam to an Optima HD141x projector with no Optical or HDMI Arc

Hi, I have a new sonos beam and an old Optima HD141X projector. The projector has an audio out, HDMI 1/ MHL, HDMI 2 and 3D Sync out S5 as well as mini USB as per the photo attached. I would like to get the beam connected to the Optima projector. What is the best way to do this to ensure best sound quality and also to keep voice control (Alexa)? The beam requires an optical or an HDMI Arc as far as I can tell. Do I need to buy an HDMI Arc converter or some form of HDMI to optical converter? If so what will give the best sound quality? I am planning on having a play 5 (gen1) , a play 3 (gen 1) and the new beam all in the same room. The Play 3 is currently using wired to the projector via the audio in (on the play 3) to audio out (on the projector) connector.I want to create as best a surround sound quality as I can.Thanks all. 

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Rowena B.
3 years ago
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PaulLemContributor I
asked in Advanced setups

Port

I have an old but very reliable Pionner SX-750 receiver. I recently purchased a PORT hoping to listen to my vinyl LP’s etc on my Sonos speakers but have had no luck. My receiver does not have a digital out. It has a phono in, aux in, two separate tape Rec/Play. I can’t seem to find a way to send the phono in to the in of the PORT. Does anyone have any ideas or should I send the unit back? Any help would be greatly appreciated. Thanks in advance  

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ratty
3 years ago
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Alex MottContributor I
asked in Advanced setups

Connect Sonos 5 to playbase

How do I connect my new Sonos five to my living room setup when I already have a play base, 2 play 1’s and a sub?

2
A
3 years ago
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