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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19696 Topics

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rhian.kerryContributor I
asked in Components and Architectural

sonos not playing any other countries radio stations.

Hi all, Can anyone help. Recently we haven't been able to get any other countries radio stations to play through the tune in app or also through the Sonos radio app.  I can only get it to play UK stations which is really annoying as we love to listen to quite a few Dutch and Belgium radio stations as my husband used to live in Holland and likes to keep his Dutch up. Anyone else having this issue and did you manage to solve it?  

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3 years ago
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benjaminbeaudetContributor I
asked in Home theater

Connecter un système surround Arc avec une platine vinyle Project T1.

Bonjour, Est-il possible de connecter une platine Vinyle sur le pack surround Arc ou doit-on obligatoirement disposer d’un sonos 5 ?Merci

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Airgetlam
3 years ago
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ninjabobChromatic Producer I
asked in Controllers and Music services

FLAC files stored locally dropping out on Sonos

I have to ask this question again. Why is it the performance of Sonos in playing FLAC files has waned over the last couple of years since Sonos preoccupation with being all things to everyone i.e. streaming from every possible source, 5.1 etc. Despite having the matrix I have attached speakers drop out especially one side of stereo pairs. Whenever I skip to the next track speakers drop out and slowly synch up again. Does not happen on MP3s with their lower bitrate. Those of us who were early adopters can remember that Sonos was supposed to have the ability to play 32 speakers with multiple music streams in different rooms. The S2 app takes an age to load on a fast laptop. Changing volume settings can now have a delay as others mentioned. Has some of the memory capacity that used to be available been used for the new features. Don't forget the original system was just designed to play music from local sources and a bit of Internet Radio. Perceived reliability has really begun to suffer

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3 years ago
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RamLaFamContributor I
asked in Components and Architectural

error Message 803

Had difficulty connecting our brand new Connect. Finally got it set up via the Ethernet but it immediately needed to update. Error message 803 received. Unable to update. Any helpful info? 

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3 years ago
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Sam the shamContributor I
asked in Components and Architectural

New app.

Most times i go to use sonos, app not connected to wifi (phone is) other family have no issue, only my phone. Was perfect on old app. Was about to invest in sonos move but wont until this is resolved.If i open the app and leave it open it will connect in 10 odd mins? some times less. Tried restarting phone, router, reload system.   

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S
3 years ago
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TheRealMamilContributor I
posted in Home theater

Sonos beam and Surround One PS4 Audio Sync (philips 4k tv)

Was having a seemingly common issue with my newly acquired Sonos Beam/ One surround setup. the Audio was out of Sync but I couldn’t push it in the right direction via the app. After doing lots of reading on reddit and the support groups here I tried the following tweaks.I switched out the HDMI from the TV out and used Optical - noticed a crisper wider sound but lip sync not improved.I then removed the PlayStation VR setup attached to PS4 Pro.This solved the problem straight away. Sound locked via PS4 now.Bit annoying I will have to plumb it back in every time we want to use VR but its not our go to so I’d rather have Lip sync on and better sound anytime. A lot of grumpiness about Sonos when I think for the most part its add on kit that causes the issues   

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3 years ago
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willy lambrechtsContributor I
asked in Components and Architectural

Sonos one.

na een ander wifi netwerk te hebben, krijg ik mijn sonos one niet meer geinstalleerd

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3 years ago
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EarbaneanContributor I
posted in Controllers and Music services

24/48 being converted to 44.1kHz.

Most of my music library is in 16/44.1 Redbook and streams fine to my Ones and my Port.  No probs there.  However, I also have a few 24/96 files and since S2 can now do 24/48, I down-sampled those files to 24/48 and they stream fine from my Win10 PC to my Port.  However, the DAC I have the Port connected to indicates the music is 44.1kHz, rather than 48kHz. The files are clearly 24/48 and they’re playing OK, but I’m interested to know why they’re showing as 44.1 on my DAC.  The Port wouldn’t further down-sample from 48 to 44.1 for any reason would it?  Or is my DAC maybe wrong?

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3 years ago
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malssonosContributor I
asked in Components and Architectural

New speaker wont connect via airplay

I have a new Sonos move . I can play music to it via the new Sonos app but can’t connect to it directly via airplay from within Apple Music. I have a Sonos 5 in the same room that can connect and play from both the app and airplay direct from Apple Music but for some reason I can see the move listed as a device via airplay but connection fails each time?Any suggestions great fully appreciated

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Rowena B.
3 years ago
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an63Contributor I
asked in Controllers and Music services

Sonos 2 app killed my system

Since upgrading to S2 controller (something I thought would be benign) I have the following problems: System no longer compatible - only port is recognised (missing 3 sonos ones) Music library on mac not found In short no music Please help

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Airgetlam
3 years ago
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xtechxContributor I
asked in Advanced setups

Suspected SonosNet/IBSS issues since updating to 12.1

I saw a bunch of other threads, and they do say Wi-Fi issues, although they’re light on details. I’m starting my own in case it’s different from the others.. Also, sorry for the wall of text. While my issue is Wi-Fi related, it does not seem network related, or at least in the sense of connecting to the AP I have in my house which is dedicated for these speakers. Nor do I have L3 connectivity issues to the speakers when they’re operating independently (not in a home theatre, also except the sub can’t play music without pairing to another speaker). I have 2x Play:1, 1x Playbar, and 1x Sub which make up a home theatre config. I also have a Move, which is separate. App and devices are all running 12.1. I noticed that only my Playbar and Move were showing in the app, and I just had some question marks with the Playbar (it should’ve been in a home theatre config).I checked the Play:1s and the Sub, and they have a flashing white LED. Tried powercycling, leaving them off for 10 seconds. No ch

5
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3 years ago
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NothingtoseehereContributor I
asked in Home theater

Sonos 5 and One SL became unpaired.

I had my Sonos Play 5 paired with my One SL and it worked perfectly for maybe a month. Suddenly a few days ago, they showed unpaired and I tried to go into settings to do stereo pair again and it says I need to have 2 compatible products set up to create a stereo pair. I wouldn’t have purchased the One SL if I knew they would make it not compatible in a pair.  How do I fix this?

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Paul A
3 years ago
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Bheam05Contributor I
asked in Home theater

Sonos One SL's won't connect as surrounds..

I had to disconnect my surrounds after the left one stopped working. I am trying to reconnect them and I got both of them to start flashing green. The app senses both of them when attempting to set them up individually, but I get an error every time I try to set them up as surrounds. Not sure what to do here and this is quite annoying.

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Paul A
3 years ago
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Manny1966Contributor I
asked in Home theater

Sonos Arc and Sky Q.

How do i set up the arc with a sky q box ?

4
controlav
3 years ago
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maxallContributor I
asked in Home theater

Plus de voyant sur Sub (gen2)

Bonjour,Mon caisson de basse Sub ne s’allume plus ..est ce qu’il y a un fusible..??D’autres ont ils eu ce probleme…?

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Ken_Griffiths
3 years ago
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Tony McToneContributor I
asked in Components and Architectural

Klipsch R-51 x Port setup

Hey team, Look for some guidance on the right cable setup here. Existing setup = Rega turntable into Klipsch RP51 powered speakers. Acquired a PORT and 2 x Sonos One’s.  Having trouble getting both vinyl playing through the Klipsch via the Port and also streaming audio from the Sonos app.Unsure on the right cable setup to go from  Port into the powered speakers and wondering if anyone has had a similar setup and solution? Have tried the following:-Digital Coaxial out into the RCA plugs-Digital Coaxial out into Aux-RCA out into RCASeem to just get a fuzzy sound coming through or no sound at all. Any pointers or am i completely missing something super simple? :) Pic of Port & Klipsch for reference belowAny tips appreciated! Thank you 

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buzz
3 years ago
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osvaldoContributor I
asked in Speakers

Not enough data for the SYMFONISK in the kitchen?

I’ve a playbar, 2x play1 in de living and a symfoniks (IKEA) in the kitchen. Radio and Spotify I can receive on the symfoniks in the kitchen, works perfect. When the TV is on, it goes on and of. No difference when I replace it with a play1. After several online contacts with the Helpdesk from Sonos, last time 2 hours!, they concluded that the symfoniks didn't receive enough data when the television is on. I’ve got a LG TV, with an Arris media box, the tv is connected trough develo’s. I’ve got a Fritz!Box 7581 router.More than 1200 euro’s equipment and this result is a bit disappointing. Anyone? Osvaldo, Amsterdam

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3 years ago
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DrFresh01Contributor I
posted in Components and Architectural

Sound Leveling

Why don’t the Sonos speakers have sound leveling? Sounds vary so much watching YouTube and listening to music. 

5
Rowena B.
3 years ago
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LorramaiContributor I
asked in Controllers and Music services

Updated router and access to music library denied

I updated my router and access to my iTunes Music library was denied. I looked at all of the old threads and followed what they told me to do and still no access. I sent in a diagnostic report 2111532290I spent thousands of dollars on music and countless hours putting together playlists and it is frustrating that I can’t access them.

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Rowena B.
3 years ago
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Paris_Not_The_CityContributor I
asked in Home theater

no sound from surround speakers one sl.

I have been Running a beam on my tv via HDMI ARC for about a year now with no problems. Today i bought 2 one sl's tot complement the beam. First i had problems tot connect them as stereo Pairs tot the beam. This was because i wired the beam with An ethernet cable to the router and my one sl's we're connected by wifi. I connected everything tot the wifi and the setup completed. But there is no sound comming from the speakers. I also set my wifi  to 2.4ghz

2
P
3 years ago
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FrustratedBeamUserContributor I
posted in Advanced setups

Be very patient with version 12.1 update.

Version 12.1 update took me 20 mins to complete rather than 2-3 minutes it says in the message.  I almost pull the plug at the 15 minutes mark. 

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Airgetlam
3 years ago
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RonCranhamContributor I
asked in Home theater

Sonos Sub.

Sonos sub isn’t working properly with my sonos beam. Was working fine now it keeps flashing white and coming on and off. I tried a diagnostic 2104799934

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R
3 years ago
PaulSE16
PaulSE16Contributor I
asked in Components and Architectural

September 2020 S1

Dear SonosSince the latest upgrade the search facility has ceased to work on the S1 controller. However thr browse function continues to work. So if I want to look at all the music I have where Beethoven is the composer Iwas used to choosing 'search' entering 'Beethoven ' then choosing Beethoven in the composer option. Now the app just closes when I try to use that method.  However, if I choose 'Browser then 'Composers' I can scroll down to Ludwig can Beethoven and get the information that way. The latter method is much more laborious. I have tried deleting abd reinstalling the app, clearing my phone cache, reindexing my music but nothing helps.Do you have any other suggestions?

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PaulSE16
3 years ago
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MessicaJurphyContributor I
asked in Components and Architectural

Netgear Nighthawk - system dropping/product cannot be found

We have recently switched from a Google Home mesh network to a Netgear Nighthawk system.We previously had no issues with connectivity but as we are a long house with one, yes ONE lan point, we are reliant on a mesh network to ensure strong signal throughout our home.Since installing this, we’ve consistently had issues with products (specifically our Move) dropping out and our system dropping out completely.I am not suuuper make tech savvy and have seen loads of articles on setting up a central wifi point for the system but I’m a little at a loss I’ve logged a diagnostic report with the number  935382745 and would appreciate some guidance as Australian support number isn’t operational on the weekends.

1
Rowena B.
3 years ago
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Julesm72Contributor I
asked in Home theater

Arc set up not working

Hi I have bought an Arc and downloaded the app and set up was going well. I have plugged in the HDMI cable to the HDMI Arc on the TV and change the sound settings on the TV to the Arc but it would connect during set up and states not connected. I am stuck and can’t go any further and left with no sound! It’s driving me mad.thanks

2
J
3 years ago
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