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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20825 Topics

D
Didier44115Contributor I
posted in Components and Architectural

Problem installation boots

Quand j’installe ma boots , je perds dans le système toutes mes enceintes à l’exception de la move.Je n’arrive pas à les reconnecter même après les avoir réinitialisées avec les paramètres d’usines.Quand je coupe la boots, ma configuration initial réapparait.J’ai l’impression sur le réseau Wifi générer par la boot n’est pas associée au enceints ?Qui peut m’aider ?

4
D
3 years ago
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Sound of SilenceContributor I
posted in Advanced setups

Sonos Beam Connection via Proster 5x1 HDMI Switch with Audio Extractor

I’ve connected my Beam to my Samsung UN55FH6003G using Proster 5x1 HDMI Switch with Audio Extractor.  I was able to hear the sound from the Beam when using both Chromecast and Fire Stick as HDMI inputs with output back to the TV and the optical link to the Beam.  Yesterday, the sound stopped and I had to use the TV’s speakers to hear the programming.  I checked all connections as well as the devices by plugging them into different ports both on the switch and the TV.  When in the TV and sound from the TV, no problem.  When in switch, video to TV, but no sound from Beam.  Retesting today, when casting I saw a message that said something about surround sound and to use my TV controller to adjust sound.  That doesn’t work with the setup I’ve got, as it only controls the volume of the TV speakers.  I’m a bit lost and would appreciate thoughts on the topic. 

2
S
3 years ago
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TheMattJacobyContributor I
posted in Components and Architectural

Playbar - Orientation Sensor Not Correct

Noticed recently that we weren't able to adjust volume with our remote control that was linked to Playbar. Current orientation is on the wall. The forward facing IR stopped flashing when trying to change volume. After further inspection, the volume was changing, but the bottom IR sensor was flashing. I'm interpreting this to mean the Playbar is confused on its orientation. We haven't moved it changed anything recently. It just started happening. Anyone know how to manually enforced orientation? 

4
controlav
3 years ago
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Julia J and the JulesContributor I
posted in Components and Architectural

Issues with multiple devices

hi there Sonos Community, I’m getting the error message above when I play through the speaker via the Sonos phone App while another phone in the house listens to Spotify (but not through Sonos, just through Spotify). We have separate Spotify accounts.  What is happening here? Thanks JJ    

2
controlav
3 years ago
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JaperkContributor I
asked in Components and Architectural

Trueplay not working on new iPhone SE

Hello,    Ive recently bought the new iPhone SE and wanted to use the true play feature on my paired play 5s but I instantly get a network problem even though I’m connected to the same WiFi network as the speakers. I thought I’d try it on my iPad instead and it works perfectly fine, speakers tuned! I’ve triple checked all my settings, phone is updated, app is updated, WiFi network is correct. Has anyone else experienced this issue with the new iPhone SE or maybe even the iPhone 8 (as it’s pretty much the same phone). Everything else works on my iPhone SE: playing music, creating stereo pairs etc etc.

22
Bumper
3 years ago
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SniparxContributor I
asked in Components and Architectural

Sonos One(GEN 2) Faulty

Hi guys,I haven’t got an email to contact support about this, it does not give me any option or to chat to an agent.I purchased my Sonos One (Gen 2) Only 6 months ago, the sound is distorted it was working perfectly up until recently completely distorted. The unit is unusable. I’ve attempted to restart it, tried every setting, all the troubleshooting tips and help I’ve been through have not made it any better. I was hoping someone could help me, or I could speak with a member of staff or email them, as I believe I’m still within my warranty rights. Can anyone assist? Thank you

3
S
3 years ago
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niggyContributor I
asked in Components and Architectural

ZP90 update error 1101

I have just connected my Zone Player back into my system after moving house 2 years ago. It says it needs an update but unable to connect to update centre. Error 1101 Is it now redundant or can I get an old update to fix it? All other players and amp working fine. 

2
N
3 years ago
V
Very FrustratedContributor I
posted in Home theater

Beam dropped from Sonos app, can't connect surrounds or Sub

My beam was great, had it connected with two Ones for surround sound. So good I ordered the sub. BUT Beam no longer connects so no home theatre setup.  Surrounds can connect normally but Beam does not.  Beam works with tv but does not show up in app so surrounds do not work. I have rebooted speakers and router and then reset speakers, but beam still does not show up in app.  I connected beam with Ethernet cable to router; that worked but as soon as I disconnected Ethernet cable, unplugged beam and moved it back to tv, beam connection was lost, and I was left with ?+L+R in app. Very frustrating. I will not even open box of sub until I get this straightened out! Please help. 

1
Mark P
3 years ago
R
Rich_Contributor I
posted in Controllers and Music services

MacOS Big Sur playing podcasts S1

Hi All,I’ve upgraded to MacOS Big Sur → now unable to play podcasts via Sono S1.   Been on the phone with Sonos Support case number 02288114 for 50mins, very very unhelpful.Mac have split iTunes into Music/PodCasts/TV.   Seems Sonos haven’t tested S1 Controller with Mac Big Sur.   The Podcasts are now stored in a cache folder, rather than iTunes..Sonos view is, this is Mac & my issue not Sono..  Very unhelpfulStay safeR

7
R
3 years ago
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Lamb21Contributor I
posted in Components and Architectural

Move on Sonos Network

It seems I’m stuck. Sonos has worked well for years with my sonos connect hard wired and everything else connecting via this.  this summer I purchased a Move for the only room without sonos in it and have just had problems since as so I’ve found out, it doesn’t connect to the sonos network. I have to have range extenders or the like or I simply don’t get Wi-fi coverage throughout the house. I have a DrayTek router supplied by work for VPN so that can’t be changed. From what I’ve gathered mesh Wi-fi (which the router supports) won’t work with sonos. So I’m stuck with one room never being able to stream the same time as the others, which to my mind is the main reason I went with sonos to begin with.  why doesn’t move support the sonos network?Any other ideas about what I can try? I can’t even buy a boost as this is fir sonos network I gather. 

4
L
3 years ago
mhmost
mhmostContributor I
posted in Controllers and Music services

Sonos stops playing music after about an hour or two

I am playing my music library stored on my Mac and Sonos library. after about an hour or so the music just stops.  I have to go back to dashboard and click the play arrow again.

4
mhmost
3 years ago
B
bumbleContributor I
asked in Components and Architectural

How to stop crackle/ static on sound bar

Can someone tell me how to stop the crackle/ static noise on my sound bar hooked up optically in front of LG C7P? Seems like a lot of people having this problem and theres no fix. diagnostic #8262397 .

73
M
3 years ago
P
Peter24Contributor I
asked in Home theater

Sonos Beam - Unable to Connect using HDMI Arc

Hi - I’ve just invested in a Sonos Beam and am unable to get a connection using the HDMI Arc socket on my Panasonic TX-40DX700 - launched in 2016. Following advice from other posters I have:disconnected all other HDMI leads from the TVunplugged both TV and Beam for five minuteschecked cable is secure both endsensured that I connected using the correct HDMI socket (middle of three)only connected the cable when the TV was switched on (when I do this the tv sound is muted)set the Viera Link to ‘on’ in settings on the TVset TV sound to Home CinemaWhenever I use the Sonos app to link the TV to the Beam I get the following message ‘HDMI ARC not detected. Make sure the HDMI cable is connected to the ARC port and your TV is on’. To check that the Beam was working I connected up using the optical lead. Immediately the TV’s sound came out of both the Beam and the TV. I tried to change the sound setting on the TV to Home Cinema rather than TV but that option was unavailable.I’m starting to run ou

1
P
3 years ago
A
Anders LangfeldtContributor I
posted in Controllers and Music services

Problemer med Spotify Connect og Sonos-appen

Problemer med Spotify Connect og Sonos-appen. Sonos mister kontakten med Sonos.

1
C
3 years ago
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username84319Contributor II
asked in Home theater

New Sub - Won't "Enable"

Getting frustrated.  New sub, and intermittently I will have problems with sub “turning on” when starting to play something.  The status light is on, and it acts and looks like it is working just fine from the app (S2).  I can toggle the “sub” on and off, and the only difference it makes it the Ones pick up more of the bass when toggled off; the sub just stays dead.  Then, without any rhyme or reason, at a seemingly random moment, it will turn on and start working. It could be 30 seconds, or it could be 15 minutes. And then, sometimes the power of the sub isn’t anywhere where it should be.  Even maxing out Bass in EQ and Sub Level leaves the sub sounding neutered. Then, all of a sudden, that too will resolve itself at a random moment.  Has anyone experienced this?  Everything is up to date.  I did factory reset the sub once, but it has made no difference.

1
Rowena B.
3 years ago
H
hssatxContributor I
posted in Home theater

Sonos One SL on S1 ?

Thinking of adding a Sonos One SL to my legacy setup. Can I play the Sonos One on S1 or will I be forced to update to S2.  I do not wish to update to S2.

2
H
3 years ago
D
DoddelyContributor I
posted in Components and Architectural

upgrade Sonos 1

Hello,Since I upgrade my App to Sonos 1, I can’t reconnect my Play 3 and Play 1. It works until I connect them to the Sonos WIFi and then the system can’t find them after pushing + and start/pause.can someone tell me whats wrong ? Thankscarole

1
Airgetlam
3 years ago
J
JamesRaeburnContributor II
posted in Components and Architectural

Playbar Audio Sync Issue

I recently purchased a SAMSUNG - QE65Q700TATXXU. I’ve connected it directly with an optical cable to my Sonos Playbar which has two one speakers as rears (gen2).I’m experiencing a lip sync issues when using Sky Q - has anyone else experienced this?

1
Airgetlam
3 years ago
S
SJScardContributor I
posted in Home theater

ChaplinX SL

I have a Sonos XL and have downloaded they-dated software. However, the SONOS controller that is in the brown box will not control my speaker as it states “it is not compatible”.  The SONOS site says it is compatible.  I believe the issue stems from the name of the speaker appearing as ChaplinX SL; the pair were purchased at Costco. I have looked in the community form etc and there seems to be no answer to this??????? Any assistance is appreciated. 

10
S
3 years ago
W
wddossettContributor II
posted in Advanced setups

Sonos line in delay and cisco switch port flap

So… a year or so ago at least I remember I was having a big delay between the video on my computer and the audio from the line in on my connect …  finally found that sonos had for some reason changed the delay to 2000ms max.  Seems they did it again at some point…  and I’m old and couldn’t remember where the setting was… finally found it, but having tons of inconsistencies on my sonos system which has worked great for years…  I hardwired most of my sonos system… but over the last month or so, my CIsco 2960 PoE switch has started complaining about ports that sonos is plugged into flapping.  I am assuming this is because it is doing both wired and wireless and for some reason sends a packet on wired/wireless and receives on the other - maybe.  Anyway, I’ve gone about turning off wireless on all my hardwired systems.  I have a full on cinema with playbar, sub and two sonos 3s for the rear.  I read a post that you should leave wireless on …. but I really would prefer to NOT have wireless o

0
W
3 years ago
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sonoswesContributor I
posted in Components and Architectural

Netgear Orbi and the missing speakers on iOS app

Posting this in case it can help someone else with a similar situation.Background: 8 Sonos components in the house. A mix of legacy Connect, Connect:AMP, a newer model Connect:AMP, several Sonos Play:1 and Sonos One’s. All on Sonos S1, all on WM:1 (House Wifi) network.Netgear Orbi RBR50 router and two RBS50 satellites 2.4GHz Channel 1.Everything was working GREAT for YEARS.Then, I added a 9th speaker, a Sonos Move. This is where it starts getting weird.Speakers start dropping off the iPhone app. My son’s iPhone app… we are looking at them side-by-side… some are on my phone, some are on his phone, some are on both, some are on neither. Sometimes they would pop back on mine and then pop off again later.I figured it was just a software update issue. 2 weeks went by and it didn't magically fix itself.Did adding the Sonos Move cause this? I still can’t way for sure if it was coincidence or not. Anyhow… the really weird part… ALL of the speakers are still showing on my wired Windows 10 PC So

7
E
3 years ago
G
Gareth SContributor I
posted in Components and Architectural

Can't play after S2 update

I have recently updated to the sonos2 app and following all the guidance and then troubleshooting the speaks still will not play.  the app is stating that it is connected but when the music is selected to play it simply will not play.  please help

1
Airgetlam
3 years ago
S
SplesiContributor I
posted in Controllers and Music services

cannot login to music service Telmore Music

cannot login to music service Telmore Music. Problem started 30 minutes ago. I can login to the service from any other places but not from Sonos!!!

1
Mark P
3 years ago
W
WaugustAvid Contributor I
asked in Advanced setups

Using "Works with Sonos" Onkyo receiver TX-NR696 with Sonos Port and Boost

Just purchased a new Onkyo TX-NR696 receiver specifically for compatibility with Sonos. Reading the owner’s manual before attempting installation, I came across the following:“Displays the Sonos Connect connected to the same network as the network of this unit. Press the ENTER button to select the connected Sonos Connect.”I assume this is an older instruction that applies to Port installation as well as Connect. My question has to do with “connected to the same network as the network of this unit”.Because of connectivity problems (speakers disconnecting) on an earlier S1 system, I purchased a Boost. I assume Port should be connected to the dedicated Sonos Boost network when I set it up, correct? If so, what about the Onkyo? I assume it will not and will be on the normal home network. If so, does that mean I will need to connect Port to the home network as well for them to work? Or does Port only connect to the home network as I found is true for Sonos Move speakers? And if that is true

1
Rowena B.
3 years ago
A
AloewContributor I
posted in Components and Architectural

Move unresponsive, flashing white LED

Move unresponsive with flashing white light

1
Paul A
3 years ago
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