• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19311 Topics

C
castallaLocal Superstar
posted in Ask a question

Sonos reddit

Another route to report your experiences https://www.reddit.com/r/sonos/ 

0
C
13 hours ago
Y
YounghusbandContributor I
asked in Controllers and Music services

increments of volume on ios

I’m sure I once came across a setting where i could control the increments on volume when pressing volume on my iPhone. For instance a press would be 1,5 or 10 % increments. I’ve searched high and low for that setting but cannot find it. The steps are far too large, especially at very low volumes. 

2
Y
2 days ago
F
fireflytooContributor I
asked in Ask a question

Where is Timer in the latest IOS update? Feature removed?

Ok I hate everything about the “new” and unimproved UI on my iPhone.  Navigation horrendous! Who thought this needed a complete refresh?I use Timer to turn off my Sonos speaker every night.  Now it looks like there is NO timer!Has anyone found it??

1
Belly M
11 hours ago
ronks
ronksAvid Contributor I
asked in Ask a question

New iPad app lacks controls

I was just told to update the Sonos app on my iPad. It sent me to the Apple store where I downloaded and installed it.  The background of the icon has now changed to black like the old S1 app, and it lacks the ability - or I can't find it - for anything but start, stop, and volume. I can't change radio stations or select a different source.Efforts to start a chat with support have failed; no one responds.

0
ronks
1 day ago
M
MatthewMarshF1Contributor I
asked in Controllers and Music services

new app (iOS) and local music library (NAS)

Just to make sure I am correct (because it is hard to believe): the new app does not allow connection to a local music library - only to streaming services. I had the confirmed in a chat with the customer service  people but it seems so whacky that I thought I should check here. 

2
bockersjv
47 minutes ago
S
stein067Contributor II
posted in Controllers and Music services

New app a blatant move to force customers into ongoing revenue stream model?

With the removal of so many functions to play local music and to use other music services, the new app feels like Sonos wanting to convert its Sonos system to only being speakers that stream Sonos Radio, where they can get ongoing ad revenue, rather than being an actual sound system.  Sad!  If that is the case then shouldn't they just give away the hardware instead of charging a premium.  I may as well go with some decent blue tooth speaker system since I can no longer use the system to play my own music.  No reason that they could not keep original functionality as well as adding new functionality unless they are just trying to force users into an ongoing revenue model.  I don't think Sonos understands its customer base at all.

0
S
14 hours ago
N
newyorkzonozContributor I
posted in Components and Architectural

One iPhone can't find network

we have an iphone, and android work with no problem.  sonos s1,  another iphone got kicked off and cannot sign on, says “cannot find network” 

2
Rowena B.
3 years ago
S
sleepyarmisticeContributor I
asked in Components and Architectural

Amp being automatically grouped with symfonisk?

I have an Amp in my living room, which is connected to an eero router via Ethernet and a Symfonisk in my bathroom connected to sonosnet. The bathroom speaker is involved in a couple of HomeKit scenes. Whenever one of the scenes is triggered, the Sonos app will show both devices as grouped, but sound only plays in the bathroom. This is not necessarily a problem, but it seems that they’re then never ungrouped. As a result, if we try to airplay music from a HomePod mini in the living room later, nothing will play until they are manually ungrouped. Does this sound like expected behavior? I would really like them to never become grouped in the first place. Does anyone know how to prevent this from happening?

0
S
1 year ago
S
saimikeContributor I
posted in Components and Architectural

sonos amp

I think it is finally time to retire Sonos generation 1 PM that I have. I have three of them and I’m wondering if I upgraded one to the new generation if it will be compatible with the existing 2 zones

1
AjTrek1
2 years ago
B
bjuraszContributor II
posted in Controllers and Music services

Adding iTunes library from non-standard location problem

I’m having an issue loading my local iTunes library to my Sonos system.  My iTunes library is not in the standard location.  Since my local SSD is small my iTunes library is on a remote disc.  This works fine within the native Music app on my Mac.  But I’m having issues getting the Sonos app to load them.My iTunes library is at:/Volumes/Macintosh Data/Music/iTunesIs that the directory I have Sonos grab from?  Or do I use:/Volumes/Macintosh Data/Music/iTunes/iTunes Music?Neither seem to work for me.  It is the second one above that iTunes is actually pointed to.  All I get in the S2 app when I go to the music library is “No selections are available”.  I look under Artists, or Albums, or Genres, you get the idea.  Nothing to be found.I don’t know what to try next.  I have a lot of Lossless files that I want to play on my Sonos system but this is blocking me from doing so.  Only thing I can think of left to try is over-ride the default Music library with an alias to the external location.

2
B
3 years ago
B
bgraham1962Contributor I
asked in Controllers and Music services

Rova stations dropping out again

After being stable for a few months Rova stations are starting to drop out again.  After about an hour of playing correctly they start having 1 second-ish drop outs.Stopping and starting the stream solves the problem for another hour.  (Buffer starvation?)Not sure if this is a Sonos or Rova setup issue but it is very annoying. Anybody got any ideas? I can’t find a direct support contact address for Rova so I cannot send the issue to them either. RegardsBrian

1
Airgetlam
2 years ago
C
CooljackContributor II
asked in Home theater

should Sonos home theater speaker

Should Sonos make a speaker in the wall for a home theater set up 

1
G
1 year ago
J
Jazz88Contributor I
asked in Controllers and Music services

spotify outage says temp

My Sonos app won’t play Spotify. I reauthorized it. Says temporary not available. Crud!

1
controlav
1 year ago
R
rtvw16Contributor I
asked in Speakers

system skipping

My S1 system not only skips songs mid way through it also rotates which speakers are playing. My system has 6 speakers and it randomly plays on different speakers. My system is up to date. 

1
G
1 year ago
D
Dave TroxellContributor I
asked in Home theater

Mix of Sonos and Analogs not working

My setup:Playbar Gen 1, Sub Gen 1, 2 Sonos One speakers in my Great Room as Home TheaterNew Amp powering 2 sets of old Analog SpeakersIssue:  When I go from All Speakers playing music and I turn on my TV the Amp keeps playing the music.  I beleive it should turn off when the TV Home Theater is invoked.

1
Ken_Griffiths
1 year ago
T
thatoneguymspContributor I
asked in Home theater

Can the Connect be used with/paired to the Arc?

I just bought an Arc with the One SLs to make a 5.1 channel system. I have a Klipsch sub from an old system. Can the Connect be used to pair up to the Arc? Is that possible? I couldn’t find anything online around that. I don’t want to drop $600 plus on the Amp. I might as well just buy the Sonos sub. specifically for that price. Any insight is appreciated! 

2
T
3 years ago
johnshansen
johnshansenAvid Contributor III
asked in Components and Architectural

Beam rensming itself

for about a year in different softwareversions (now  13.1) my Beam rename itself back to previous name…

1
controlav
3 years ago
G
GponsContributor I
posted in Controllers and Music services

sonos app do not find system while spotify still work

After struggling to reconnect my play1 after changing wifi password, it finally worked yesterday. However, it does not work  via Sonos App while Spotify can find my Play1. Can you help as I want to use TuneIn? Thanks Georges   

2
Ken_Griffiths
1 year ago
J
JerichoContributor I
posted in Components and Architectural

problems with sonos connection

Hello, I  own a sonos 1 and a sonos Play 1 that are synchronised. From time to time the Sonos play 1 stop playing, you can see the equalizer icon moving on the app icon but there is no sound coming out from the device. When this happen I try to stop the music or mute one of the speakers, even reset completly the app but it does not work.The sound just randomly come back on the sonos play 1 for no apparent reasons.what should I do ?thks for your help

1
G
2 years ago
S
SultanaRanaContributor I
posted in Components and Architectural

Alarm failed to sound at all

This morning my wake up alarm failed to sound at all. I have it set to a station on IHeart Radio, have for years. Also my entire system is gen 1. I think it’s because I was listening to a YouTube playlist the previous day, I had paused play via my android and then forgot about it. When I awoke 30 minutes late (!), I grabbed my phone and saw that the playlist from yesterday was still displayed. I need my alarms to go off reliably, every time! Is there a setting or quick fix so this never happens again?Many thanks. 

1
G
2 years ago
B
Brianc19707Contributor I
asked in Advanced setups

Can Barix Exstreamer or Instreamer be used with Sonos?

Can a Barix Instreamer 100 or Exstreamer 100 be used with a Sonos network?

1
buzz
1 year ago
A
AndSo123Contributor I
posted in Home theater

RAY + ONE

A couple of One SL can add to Ray as front L/R speakers instead rear speakers? Is yes, this configuration work well in movie sound reproduction? And for music (Airplay) reproduction?Thanks in advance for the answers.Andrea

1
N
1 year ago
K
kirill_sProducer I
asked in Components and Architectural

Pandora does not work

Hi I think Pandora is down on Sonos. At least for me.

1
K
2 years ago
A
AlanHabbickContributor I
posted in Components and Architectural

Imac to Sonos One Gen2

I would like to play music from Spotify or Youtube on my iMac on my Sonos One ( Gen2 }If I select System preferences on the iMac for sound it says there are no output controls for the Sonos.Must be possible surely ?

2
controlav
2 years ago
C
Carl MillerContributor I
posted in Advanced setups

New router on a split system

I just installed a new wifi router. I have a Sonos split system. I was able to get the S1 working but couldn’t get the S2 to work. I have two Play 5s and a Boost running on S1 and 2 Play 3s & 2 Fives running on S2. Could you advise on how to proceed? I may have screwed up by trying to reset the apps so I don’t know if I need to start from scratch.Thank you in advance for any help.

1
Airgetlam
3 years ago
Terms & ConditionsCookie settings