• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20064 Topics

H
HumminahContributor I
asked in Speakers

pairing

Can I pair a Sonos beam and Sonos play 1?

1
jgatie
1 year ago
G
GotquestionsContributor I
asked in Speakers

product compatability

Can i use Sonos (amp with wall mount speaker set )wall mounted speakers as rear speaker when working with Beam or Arc sound bar WiFi attached to the amp? How does Sonos amp differentiate the 3 pairs of attachable line in speakers as front or back? Or are all pairs sent the same sound EQ? Also are there wall mounts for the Five Hifi speakers? Mod Edit: Combined multiple posts

1
Airgetlam
1 year ago
C
cranneberry2Avid Contributor II
asked in Components and Architectural

One Connect not working

I have 4 Connects (plus a Roam) on my Sonos 2 system. They are connected to my Bose speakers in 4 rooms.The speakers in 3 rooms are working fine, but 1 room is not. It happens to be the large main room on my system, where there are several speakers which are controlled by Bose.All 4 Connects and the Roam show up in “about my Sonos system”.I realize this might be a Bose problem, but I have tried everything on my Bose remote without success, so I thought I would post here first.Thanks in advance for any help.

2
Stanley_4
1 year ago
Cheezy2
Cheezy2Avid Contributor III
asked in Components and Architectural

Sonos AMP playing music only

I use my Sonos Amp for on line music only. Why does the app say the TV will stop playing if I continue.I have never connected it to the TV??????

2
Cheezy2
1 year ago
M
MuggsContributor I
posted in Home theater

Beam + Sub + One SL not working

Hello! Beam is not connecting with Sub and 2 surround's One SL. When I reset system and put 2 One Sl and Sub in another room it’s ok (2 One Sl stereo + sub) But then i’m trying to connect Beam + Sub or Beam + surround's One Sl there is problem with connecting, try one more and more, but it is not help. then It looks like Lounge Beam (+?) 

1
Corry P
2 years ago
S
Steven MurrayContributor I
asked in Controllers and Music services

Random Albums from Amazon Streaming

Only started tonight but I'm getting a different album from the one I requested on Amazon Streaming. Tends to be a simliar genera but completely different artist. When I ask for album info I only get one track listed. It isn't the one playing! 

1
106rallye
1 year ago
R
richard8466Contributor I
asked in Speakers

sonos 5

Can't get my sonos 5 gen 1 to be recognised on the same network as my sonos amp. Tried wireless tried LAN tried using the sonos bridge.Any advice?

2
melvimbe
2 years ago
S
StephMenContributor I
posted in Home theater

Playing CD on Sonos Beam Gen 2

Hello, I have a SONOS Beam Gen 2 connected to my TV. Works fine.I would like to be able to listen to CD with sound coming out of my Beam Gen 2.How to do that ?

1
J
1 year ago
P
pb10677Contributor I
posted in Components and Architectural

Two songs, identical set up - yet the tags for one is not recognised by Sonos

I have a number of songs where Sonos does not recognise the artist from the field in iTunes, and some more where it doesn’t recognise either the song name or artist - in which case it just shows up as a file name in the Sonos playlists.Good examples below - two tracks from the same artist, Avicii (may he rest in peace). As you can see the set up in iTunes is identical - yet in Sonos, for one track the information is received fine, but not recognised at all for the othr. Thoughts/comments/suggestions?

3
Airgetlam
1 year ago
T
TheNockContributor I
asked in Components and Architectural

can you use Play 3 as frount surrounds?

Can I use play 3’s as front surrounds with playbase, Sub and Sonos ones at the rear?

1
106rallye
2 years ago
S
ScratchedN'DentedContributor I
posted in Controllers and Music services

Not Quite There

I signed up for the app, my e-mail is verified and i have an account, but I still can’t play music through the device from Pandora.  Any suggestions?  Thank you.   

3
Airgetlam
1 year ago
E
EbaberContributor I
posted in Components and Architectural

system missing from phone

My iphone se can no longer find my system but the ipad has no problem. I have not changed anything and re- installed the app

1
G
2 years ago
B
BittAvid Contributor I
posted in Controllers and Music services

Tune IN Station appears on S2 app for Arc that is not wanted

The problem is minor and just started on its own, I do not play this station, it is not a favorite, nor is it a recommendation.FM Revolution is a station on Tune In that is from Buenos Aries. It is not a favorite, I have never picked or played that station. It’s the same dial # as KINK FM in Portland Oregon which I do listen to. 101.9 fm. That is the only thing in common.Yes, it is still showing up on my Arc playbar in the S2 app as the last thing played. This happens most every day and after the TV had been on.Tune In has no phone service support and have not been helpful via email. I am just not sure why this has happened. 

3
J
1 year ago
A
AlrighteContributor I
asked in Controllers and Music services

Pocket Cast Pod Casts now disappearing once played

Hi All,Normall when I listen to a podcast using my Sonos system when its completed it drops off my list in the windows app.  But every so often is doesn’t and this is happening on multiple podcast.In the screen shot below only the top podcast #338 is not completed. So #330 and #325 should have disappeared in the same way #1 - #324 have and #326 - #329If I look at it on the sonos android app it shows Again it doesn’t disappear like it should but it at least shows as complete. Under the pocket cast app is only shows 1 podcast #338 which is correct Do any one know how to:Make the podcast disappear once they are completed? or force the resync so it doesorShow the completed flag in the windows app? Thanks

0
A
1 year ago
G
Glenn.Contributor I
posted in Portable speakers

frustrated

Please can someone help me set up my second move I’ve just had delivered so I can listen in stereo.  

1
N
1 year ago
T
Tarny1234Avid Contributor I
asked in Controllers and Music services

Songs S1 iMac 10.11 iOS S1 software download - how to find it

Old iMac, want to access Sonos on it? Any ideas how to access this legacy file? 

2
Airgetlam
1 year ago
U
UgaalumniContributor I
asked in Components and Architectural

Sonos cutting out

Our Sonos is connected to the TV via IR cable. When we turn on the sound to the whole system it starts cutting out and gets choppy. When it is just the sound bar there is no issue. Ive replaced the IR cable, reset the Sonos, and reset the actual soundbar. 

1
Airgetlam
1 year ago
E
ElmonContributor I
asked in Speakers

Sonos 5

I have a 5 connected by line to turntable. Can I also connect  to my sonos system?

2
Ken_Griffiths
1 year ago
H
Help BrettContributor I
posted in Speakers

play:1 not talking to router

My Sonos Play:1 speakers worked fine for years, now they won’t talk to my router. I have reset everything and started again from scratch to no avail.Play:1 speakers work fine when plugged in to router with Ethernet cable, and they are definitely being picked up by my phone when trying to set up, they simply won’t work on my wifi any longer. The router is a good D-Link system, couple of years old, and all other internet in the house works fine.Not sure what to try next!!

2
Airgetlam
1 year ago
S
StokesContributor I
asked in Components and Architectural

of two Iphones, one is not finding all speakers

Hi everyone. I have an annoying problem with my sonos equipment. we are using 5 sonos 1, 1 center, 1 sub and 1 amp. We are accessing all via two iphones to acces our sonos equipment. One shows all speakers the other is missing some. Why is that ? Both phones have been restarted and are all connected to the same wifi as the entire sonos equipment. 

1
buzz
2 years ago
M
moUcheContributor I
posted in Home theater

no dolby atmos

Ma tv lg est raccordée à ma sonos arc via hdmi arc. J'ai essayé des films en atmos et je n'ai jamais le son en atmos. Toujours en pcm ou surround 5.1. Que faut il faire ? Merci 

2
G
1 year ago
T
ThekideoTrending Lyricist I
asked in Speakers

Sonos one xl / Nighthawk keeps stops playing

Please help. I have a R7350 Nighthawk system with download speed 411.12 Mbps & upload 22.13 Mbps. I have (2) Sonos one SL. The problem is after playing for an hour the music stops. The light on the top of the speaker is white. I have made about 10 calls when submitting diagnostic code. At first I was told to contact my network provider . Changed channel setting still no difference. All speakers show on my network & are on 2.4 GHZ. speakers are about 15-20 feet from router open floor plan. Not to sure what to do at this point. Any assistance would be appreciated. Extremely frustrating when you call and it like they are reading off the same que card. The latest was told to delete everything and reinstall ...yup same result….Please help!!

1
Corry P
1 year ago
L
linuxnajo78bariContributor I
asked in Components and Architectural

Bug

Buongiorno avrei una domanda: utilizzando Spotify su Sonos, mi sto accorgendo che spesso e volentieri il volume del sistema comincia ad andare per i fatti sui, abbassando o addirittura innalzando al max lo stesso....come se andasse in conflitto qualcosa. Ho fatto tutti gli aggiornamenti, ma niente, continua ad accadere. Sapete dirmi qualcosa? GrazieGood morning, I have a question: using Spotify on Sonos, I'm realizing that often and willingly the volume of the system begins to go about, lowering or even raising the same to the max .... as if something conflicting. I made all the updates, but nothing, it continues to happen. Can you tell me something? Thank you

1
Ken_Griffiths
2 years ago
A
AlexxioContributor I
posted in Components and Architectural

TPH150 I. C. 4+4 component Sonos Play 5

Hello Guys,my technician has identified this component to be replaced.Any tips on where to buy it?I.C. TPH 150 in 4+4 pinsSonos Model: S100 - IC 5373A - RM010   Thank you for your help!Best Regards!

1
A
2 years ago
T
tonvanderveldenContributor I
posted in Controllers and Music services

S2 app - playlists

S2 app. I am trying to make it a bit more intuitive to find my playlists. Is it possible to add a "sonos playlists" button in the music library screen and to make the sonos playlists searchable from the "search> playlists " screen? 

1
controlav
1 year ago
Terms & ConditionsCookie settings