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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19987 Topics

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MikaelOverbyContributor I
asked in Components and Architectural

Optical Digital to HDMI Adapter?

HiI got the Sonos playbar with optical in and output, with this I can’t get Dolby Atmos. Is there a way to convert optical to hdmi? Converter? And then get Dolby Atmos? Let me know and if there’s any place I can buy this.  Thanks

1
106rallye
6 months ago
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nfshirleyContributor I
asked in Speakers

Alexa on Era 300s (stereo pair)

HiI have just installed two Era 300s in a stereo pair with a sub. All works fine, except when I added the Alexa voice assistant the music became incredibly muffled as if Alexa was listening all the time. When i removed the voice assistant, it was all ok again.Does anyone have any ideas of how I might resolve this?ThanksNeil 

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N
6 months ago
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iansmith1874Contributor I
asked in Speakers

S1 and S2 apps

I have a system which includes 2 Play 5 (gen 1) speakers using the S1 app. I have recently bought a second hand Play 3. When I try the ‘add product’ button on the app it tells me ‘app update needed’. I am concerned that if I update it, the Play 5’s wont work. Would this be the case?

1
buzz
6 months ago
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SteB01Contributor I
asked in Controllers and Music services

Sonos app on iphone disconnected when I go to use, but reconnects fine about 10s later

I have used Sonos speakers for years with no problems.  However, in recent months I find that every time I open the app on my iPhone, the sonos app is disconnected from the system so I cannot control it.  Within about 10s it reconnects fine without me having to do anything.  My wife (also using an iphone) doesn’t experience any such problems.  I’ve not knowingly changed any settings and the only app changes would be standard app updates and iOS updates.  Any help much appreciated

1
Stanley_4
6 months ago
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User432456Contributor I
asked in Speakers

Play5 first generation gone dead

I have 2 Play 5 gen 1 from 2014. I use the old app to control them. After the last upgrade, both sonos completely  stopped responding. There are no lights. I unplugged and replugged and I restarted the router but no luck. Please help!

1
Ken_Griffiths
6 months ago
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GizmoandenContributor I
asked in Speakers

Sonos arc turns volume up and down automatically

My brand new Sonos arc turns volume up and down automatically.It happens both when streaming music via Spotify or when sound from my television is being transmitted. It happens all the time. Should I contact telephone support or any other good ideas?Thx, Anders

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Airgetlam
6 months ago
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Pvfog1Contributor I
asked in Speakers

speaker. ONE SL

It sounds like I have a speaker (one of my One SL speakers) might be blown.  Getting cracking like I haven’t heard since is was a kid back in the 1970s listening to cheap car speakers.  suggestions as to what I need to do?  I have only had for about 2 years +

1
Airgetlam
6 months ago
R
RawmanContributor I
posted in Speakers

Sonos Five HiFi Set Sound Issue

Hello everyone. I have setup my 2 new Sonos Fives with Sub Mini and noticing that one of the speakers sounds like it plays in a mono mode, like if the tweeters were not on or something. I don't know how to better describe the issue... I have tweaked every possible setting that I could think of, but nothing worked. Currently, the music plays through a smart phone and is hooked up using line in connection. Anyone has experienced this? Thanks.

1
ratty
6 months ago
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BreseidaContributor I
asked in Speakers

internet

I can’t join my new WiFi. I tried Myriad of times. No luck 

1
106rallye
6 months ago
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WillysoneContributor I
posted in Home theater

tv and music volume level in surround setting dont change anything .

System beam two ones and sub . Sony tv .  Why do neither the music or tv volume sliders in settings not do anything. 

1
N
6 months ago
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JLB123Contributor I
asked in Speakers

beam

Bonjour,nous un TV de marque LG placé sur un meuble, il est impossible de placer une barre son devant le TV car on cacherait la cellule pour la télécommande!Est-il possible, sans perdre trop de qualité, de placer une barre son à l’arrière du téléviseur!Merci pour vos réponsesJLB123 

1
Airgetlam
6 months ago
A
Ann1976tomContributor I
asked in Speakers

pairing ray and ones together

I have a Sonos ray can I connect 2 Sonos ones second generations together as a surround sound

1
ratty
6 months ago
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JamesaddrContributor I
asked in Home theater

arc popping noise on sonos arc when playing dvd ir blue ray

I have a Sonos arc connected to Amazon Omni fire TV via earc HDMI connection.  When I play a DVD or blue ray on my sony or lg DVD player, there is intermittent popping noises.  I can pause the DVD and start again and it usually goes away.  I tried changing the channel on Sonos and that worked for a while.  I have changed out the TV with the same model as well.  And still the popping!  This is so frustrating.  It only does this when playing DVDs.  All other streaming apps etc play with no popping.  Any ideas?

1
Ken_Griffiths
5 months ago
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JuharaContributor I
asked in Controllers and Music services

i dont haave access to my account anymore how can i reboot my sonos

How can I reboot my Sonos speaker if I don’t have access to my account anymore. The account been hacked .so please can anyone tell me what to do?

1
Ken_Griffiths
5 months ago
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DevokanContributor I
asked in Speakers

Airplay does not work on my Play 5 gen 2

Hi,Since a while, AirPlay does not work anymore with my Sonos Play:5 gen 2. I reset the speaker and Airplay start working again but failed soon after.anybody as any idea of what to do ?Thanks !

1
P
5 months ago
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IarjonaContributor I
asked in Speakers

Adding my SUB no green light

I have had my SUB for over 8 years, same house, same place, it worked fantastic until 3 weeks ago. I’ve had to do a lot of resetting. Finally 2 of my 4 products are good. When I reset my SUB and try to reinstall I’m not being able to get the green flashing light. I am connecting to the Sub’s WiFi network, but when prompted to push the arrow button I should get a green and white flashing light and light remains white. I only get a white light.thank you in advance  

1
Stanley_4
5 months ago
M
maynardTrending Lyricist I
posted in Controllers and Music services

Sonos iPhone in-app volume control

Like others, I’m pretty miffed at that disappearance of the hardware volume control on the iPhone. The in-app slider is just too sensitive. It’s often difficult to get it to settle exactly on “1” for example (which is too loud now for some reason … another story). A simple solution would be to add + and - buttons at each end of the slider like the bass and treble controls.   Why don’t Sonos do that? Seems like a no brainer after the loss of the hardware buttons. 

1
Airgetlam
5 months ago
E
egelularContributor I
asked in Advanced setups

Adding a Boost to existing network

Trying to add a Boost (2019 version) to my existing system. I have cabled the boost but it can’t be found when I try to add it through the S2 app.I have one existing speaker cabled - this is needed cause otherwise of of the speakers don’t connect. However, I don’t need a speaker close (and wired) to my router hence going for the Boost.If I turn off my speakers the Boost is recognized by the app - but then I can’t add my existing setup.Any idea what’s wrong?Thanks, Lars

1
E
5 months ago
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rdegeus67Contributor I
asked in Speakers

Downgrade Play:1

Dear all, I have 2 identical Play:1 speakers. They both got upgrade to S2. As they were not compliant to our overall Sonos System, we need to downgrade them. Followed the exact process as shared by Sonos. 1 unit downgraded successfully but 1 unit keeps on giving ‘downgrade unsuccessful’ message. Any advice on what to do in addition to the documented process of reset and more options on S2 app would be highly appreciated. Thanks in advance. R

1
Airgetlam
5 months ago
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SportsterSickoContributor I
asked in Home theater

Era100 surround pairing and Stereo pairing

Hi all,i have just purchased the Beam Gen 2 sound bar and Sub Mini and just added a pair of Sonos ERA 2’s that I want to use for stereo sound and surround sound. It appears that if I want to listen to music and I have the speakers paired and set up as surround speakers I have to unpair as surrounds and the re-pair as Stereo speakers! That is insane! Anyone else aware of this and is there any future updates from Sonos that will resolve this?  Thanks  Paul

1
jgatie
5 months ago
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DCjonesContributor I
asked in Controllers and Music services

TUNEIn SiriusXM

I seem to have no access to my SiriusXM app through SONOS.  Is there some reason this is happening?  This is sudden as of a few days ago.

1
G
5 months ago
H
hoogrContributor I
asked in Speakers

Updating to s2 - error 9

I’ve got a system made up of four play:1 and two play :3.Am trying to update to s2 so I can add a mini sub. But the update won’t work. Doing it from s2, it hangs and gives me an “error 9”.I’ve tried factory reset on everything, downgrading everything back to s1 in the s2 app and then reinstalling it as a fresh system. But while the play:1 lot will all move over to s2 just fine, the play:3s always fail to update. Also an “error 9”.I’ve spoken to Sonos and they say this is a temporary issue that they are working on. But it seems frankly unlikely that the one time I’m trying to do this is also the one time it has stopped working. Does anybody else have similar experiences?

1
Jamie A
6 months ago
T
Tritter61Contributor I
asked in Home theater

Sony Master Oled 65” tv

Please help, how do I connect my Sonos, 5, 3 x 1’s to my A65J

1
Airgetlam
6 months ago
J
JimbroskiContributor I
asked in Controllers and Music services

using sonos for st home djing

I’ve been through the chats on this and I am looking for an at home, drunken party app that doesn’t lag with my Sonos system like other dj apps. It’s not for huge social events, but at home I want to sync my sings without a delays. Help please  

1
jgatie
6 months ago
G
Greg1988Avid Contributor I
asked in Controllers and Music services

Adding new speaker

Hi,I have a Sonos system set up in my house. I have been having renovation and disconnect all Sonos products. I have brought a new Sonos One Gen 2 (Kitchen) and added it throght the Sonos Android app but now when I turn my other Sonos products on they aren't showing in the same system. Can anyone help me get them all on the same system please? They are both on the same network.  

1
jgatie
6 months ago
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