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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20789 Topics

R
Ramon CContributor I
asked in Controllers and Music services

bluetooth connection at the same time in move and era 300

It is possible to connect two different products (Era 300 and Move) and use them at the same time? It only let me select one of them 

1
Airgetlam
10 months ago
A
AndersBergstromContributor I
asked in Home theater

Beam Losing Connection to Samsung TV/ Apple TV

My home theater isn’t holding a connection to the TV. My TV keeps defaulting to TV Speakers rather than HDMI/Receiver speakers. Beam work via Airplay but is not optimal at all.   

1
Ken_Griffiths
10 months ago
L
luke0321Contributor I
asked in Components and Architectural

sonos amp airplay streaming

HI when I use airplay streaming music, then I couldn't control the volume to max.maybe if I turn to 80% volume then it auto change to 20%. My speakers is 4ohm.  When I use 8ohm speaker haven’t this issue ThanksLuke 

1
N
10 months ago
N
NetzfischerContributor I
asked in Portable speakers

Roam factory defaults after power off

My Sonos Roam has severe configuration issues. When it shuts down, not standby, and I wait for couple hours, it is back in factory defaults, green LED and needs to be linked again.This happened before occasionaly once a month, now it happens daily. I have good wifi coverage, client steering disabled, and IP address fixed. Nothing helps.The most anoying point is that almost every time I want to use bluetooth it has lost the config snd I must go back to the home network to couple again. Total useless device when on vacation.Is there a way I can avoid losing the config or is it just broken?Cheers

1
Ken_Griffiths
10 months ago
Y
Yves Déragon
posted in Components and Architectural

Sonos Arc with Sonos Amp

Est-ce que je peux ajouter un sonos amp à mon sonos arc

1
Ken_Griffiths
10 months ago
J
Jean claudeContributor I
posted in Speakers

2x era 300 en stéréo : reglage de balance ?

Réglage balance droite gauche pour deux era 300 en stéréo ?

1
Ken_Griffiths
10 months ago
Nos SONOS
Nos SONOS
posted in Controllers and Music services

Crap 15.5 Version

Please SONOS, stop to multiplie version and correction  ...This last version is * (sorry for bad language, but it’s real)  ... what crippy buffering with MUSIC (IOS / MACOS), ½ chance lost surround, …The 15.2 was a “good “ version : rounded sound, audible vocal, … but since … horrible bass, few clicking during play, highest variation during movie, pffff …PLEASE, STOP, and FORWARD version … *Moderator Note: Modified in accordance with the Community Code of Conduct.*

1
J
10 months ago
D
DrAmAtIcFi5hContributor I
asked in Portable speakers

Will adding a Sonos Roam make it work?

I have an all Wi-Fi setup for my TV and want to connect the same setup temporarily to my projector but It only has one HDMI port and doesn’t have AirPlay audio support, however it does have Bluetooth support.So therefore my question is;Will adding a Sonos Roam to the setup allow me to make my current setup work with my TV as normal whilst also adding the option of Bluetooth connectivity to my projector?

1
jgatie
10 months ago
controlav
controlavMaestro
posted in Controllers and Music services

Spotify is down for many

Its intermittent, but sometimes the SMAPI endpoint returns “the spotify service is unavailable”. Sonos status page doesn’t know this.

1
Corry P
10 months ago
J
jakeljContributor I
asked in Portable speakers

Roam disconnected from system while on a work trip and I can't use the bluetooth

Hello Everyone,I recently went on an extended work trip and wanted to bring my roam to listen to in the hotel. The bluetooth worked at first but after a week or so, it acts as though it has been completely forgotten by my home system and I can no longer use the bluetooth because it is acting like it has never been set up before.I tried making a local network on my laptop with the same WIFI network name and password as my home system but the app then wants me to reconfigure all of my devices to the new local WIFI network I made which obviously can’t happen since I am not at home.Additionally, I have tried adding the roam to the local network but when sonos checks for updates to the app, it gives me an Error 1001.Any help will be appreciated as I will not be home for at least 2 months and would like to have a decent speaker to listen to. Thank you!-Jake

1
Jamie A
10 months ago
L
LucyhbContributor I
asked in Speakers

sonos five unable to connect to new wifi

I've recently changed my wifi provider (from BT to Sky) and I've tried 3 times to connect my Sonos five to the wifi to no avail. Does anyone have any advice?

1
N
10 months ago
P
peter sabourinContributor I
posted in Controllers and Music services

Spotify search gives wrong options on PC and Mac controllers

It is correct (i.e. the same as the spotify website) on our phones (and on CR200s). On the Mac S1 controller, it is a random bunch of options like “Listas populares de los 80” and “Discover more from David Bowie”. Different again on PC S1 Controller e.g. “Meer van wat je leuk vindt” and “Vos mix preferes”. Have un and re installed controllers - no change. Grateful any help to resolve. Thanks.

1
controlav
10 months ago
M
MichaelHarkerContributor I
asked in Portable speakers

ROAM - solid orange light, no resets work

I have a non-functioning Roam. When placed on charging base, or charged by USB, there is a solid orange light for 10-15 seconds which then disappears.I’ve tried the holding of the power button for 15 seconds thing a number of times, on and off the USB and the charging base.The Sonos app recognises its disappeared but can’t find it again. No tones indicating being turned off or on again have been apparent. Rest of system functional. I can’t be certain, but it may have been left off the stand long enough to drain the battery. I’ve left it for long periods on the charging base, and also by USB-C. No joy!

1
Jamie A
10 months ago
P
ppfr
asked in Components and Architectural

trying to reconnect speakers and an amp after storm

Everything was working fine for years.  Today, we got home from out of town, and 1 amp is flashing orange/white light and 1 set of speakers does not work.  We had a storm overnight.  A couple fuses blew.  Everything back in working order except this amp/speakers.I have followed the steps to reconnect.  Does not work.  Amp keeps reverting to orange/white blinking light.  Cannot get sound out of the speakers.  Another amp in the same room, for other speakers is working fine, and did not need to be reset.

1
G
10 months ago
S
stevekedroContributor II
posted in Components and Architectural

Arc will only work when hardwired to router!

Buckle up because this is a real doozy:I received the Roam for Father’s Day and have been playing a lot of music through my home theater setup (Arc + 2 Ones) and my Roam at the same time. Today, after briefly playing music through both my home theater and my Roam via AirPlay, I noticed that my home theater wasn’t playing audio while my Roam was. I tried reconnecting via AirPlay to the home theater, but received a generic error message on my iPhone.After a lot of troubleshooting including resetting my router multiple times, contacting customer support, unplugging and replugging the Arc, I ended up performing a factory reset. During the post-reset setup, I had to connect to my Arc to WiFi, but I kept getting an error saying that my WiFi password was incorrect when it was not (I cannot stress this enough).In lieu of writing an even longer post, I ended up hardwiring my Arc into my Xfinity xFi gateway and by some miracle, everything worked seamlessly including the initial setup.I would pre

1
Airgetlam
10 months ago
C
chizwizContributor II
asked in Portable speakers

demonic backwords voices suddenly playing out of Move?!

My Move, out of nowhere, started playing these mixed voices, like a records playing backwords.  My wife was so creeped out, she wants to throw every Sonos we have in the whole house in the trash and might them on fire.   It is super creepy.  Seriously.  WTF is going on.  She paused it, then unpaused to make the video, but these sounds started in the bathroom while we were watching TV in the bedroom. Here is a YouTube short I made of it, cause I can't post a video here, only pictures. https://youtube.com/shorts/OJ-869INwEs?feature=share      

1
bockersjv
10 months ago
S
Simmo7Contributor I
posted in Advanced setups

Can I use Sonos Move or Sonos One SL speakers as doorbell chime?

I am installing a Google Nest (Battery) Doorbell and I need to hear it ring! Can I use any of the Sonos Smart speakers to link with doorbell and sound the chime. Not keen on buying more kit when I already have two Sonos Move and a Sonos One SL speaker at home.

1
controlav
10 months ago
A
AlkemistContributor I
posted in Home theater

Intermittent Sound cut on the Xs in surround of a Y

Problem:It's been several months since I've been able to use the Sonos Play:1 speakers (WIFI) in surround with my Sonos Beam (RJ45), when I play music on them, every x minutes or tens of minutes there are sound cuts on one of the Play:1s, as if I was running out of network.If I use them independently there's no problem, I've tried several times to disconnect/reconnect, reset, but each time it's the same problem.I've also tried maximizing the group audio offset, but nothing (then it's not so much an offset, it's outright cuts).There's clearly a problem with communication between the speakers.Apart from the surround (which allows you to have a single "device" playing the music), the "group" functionality is really not optimized, each time having to reset the sound to the same level, having to reselect the speakers to play the music, ...Solution:By switching my Beam to WIFI, the problem no longer seems to occur, I don't understand what could have changed, I've neither changed my router no

1
N
10 months ago
H
HeljosContributor I
asked in Controllers and Music services

loss of artists through Spotify

Are sonos going to fix this problem it i so disappointing and infuriating 

1
jgatie
10 months ago
D
diogor3Contributor I
asked in Home theater

Beam gen 2 sound quality after 15.5 version update

Hello. The sound of my beam gen 2 with sub mini became quieter and got worse in overall quality after 15.5 version update. The sub mini looks like it got less powerful too. Did it happen to anyone else? I tried trueplay again and reset to factory settings but it didnt help.

1
Jamie A
10 months ago
K
kggrossContributor I
posted in Advanced setups

How I got my Sonos products to work on my T-Mobile Home Wireless Internet Service.

Here is what you need to know to connect your Sonos devices to your T-Mobile wireless internet. This example covers adding a Sonos One and a Sonos Move to the WiFi network. It assumes you have already used the Sonos App to attempt connecting Sonos devices to the T-Mobile wireless internet WiFi network with a T-Mobile FAST 5688W 5G gateway with default settings, which has failed. These instructions should also work for other Sonos products. However, these two Sonos devices, with and without an ethernet port, are used to understand the difference.T-Mobile FAST 5688W 5G gateway default settings:*Dual frequency bands 5GHz and 2.4GHz set to Automatic*WPA version set to WPA2/WPA3*WPA encryption mode set to AES*Network set to NOT HiddenIn this scenario, the Sonos One must be connected to the WiFi Network first since the Sonos Move does not have an Ethernet port.You will need a Sonos product with an ethernet port. Suppose you only have Sonos products without an ethernet port. You must purchase

1
Sotiris C.
10 months ago
T
Toledo networkContributor I
asked in Components and Architectural

Sonos Connect:AMP volume keeps lowering by itself

I have a sonos connect:Amp that recently just started lowering the volume by itself! it was working normally until today! I did submit a diagnostic report and the diagnostic number is 1869534414i have restarted the sonos and restarted my phone! i have 2 other connect amp and only one of them is having this problem!

1
G
10 months ago
R
RMACHINGContributor I
posted in Controllers and Music services

No me aparece servicio de Amazon Music para añadir en APP SONOS

Hola, estoy intentando añadir el servicio de Amazon Music en la APP de SONOS, pero no aparece en la lista de servicios disponibles. Tengo 2 cuentas en SONOS, desde un dispositivo asociado a una cuenta si aparece y puedo seleccionarlo, pero desde otro dispositivo asociado a otra cuenta no se muestra.

1
Ken_Griffiths
10 months ago
A
anquitelContributor I
asked in Controllers and Music services

Can I change radio stations on Sonos Move without using the app?

Can I change radio stations on Sonos Move without using the app?

1
Ken_Griffiths
10 months ago
B
BassheadContributor II
asked in Home theater

arc wall mount

Has anyone got a picture of an arc wall mounted using the sanus extending mount bracket?Sonos say it offers an “unimpeded” Dolby atmos experience… Probably a long shot but,can anyone confirm or deny if one bracket is better than the other sound wise?

1
Ken_Griffiths
10 months ago
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