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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20792 Topics

I
IbsearcherContributor I
asked in Speakers

Sonos system, emits, loud warbling sound unexpectedly

Has anyone experience their system while in sleep mode come on and emit a extremely loud warbling rhythmic sound?

1
Jamie A
10 months ago
B
blowneagle28Contributor I
asked in Home theater

Issues Connecting DirecTV Satellite With Sonos ARC

I installed an ARC with 2 OneSL speakers on my DirecTV satellite system a few years ago with no issues.  I had to replace my internet home gateway and DirecTV set top box just recently due to a bad electrical storm in the area.DirecTV sent a technician out after I replaced the fiber gateway to replace my set top.  The video works fine, buy I cannot properly reconnect my Sonos system after running through the DirecTV remote set up menus.  I’ve made several attempts, and had their technical support on the line during these attempts.The ARC is not listed on DirecTV’s audio set up menu list, and I’ve tried all other choices with no luck.  Any help this forum can offer will be greatly appreciated!

1
Airgetlam
10 months ago
H
HSJsoundContributor I
asked in Home theater

Sonos system keeps disconnecting from TV

I just bought my whole Sonos sound system a few months ago when the era 300s launched! About a month ago the system started randomly disconnecting and reconnecting to my TV in the middle of watching things. The sound will just randomly cut out, the light on my Arc and Sub will turn white, and then 45 seconds later the lights will turn green and it will reconnect. The system is connected via eARC to my TV, and my wifi is not going out. I have tried everything at this point… turned the router on and then off, powered off the arc/sub/my 2 era 300 surrounds to try and recconnect, and changed the HDMI cable. I’m not sure how to fix this issue! 

1
Airgetlam
10 months ago
M
Myler1994Contributor I
asked in Speakers

connections

Had my Sonos move 10 months and in the last few weeks it’s started cutting out, every 30 seconds during sounds it cuts out for 4/5 seconds and the. Always cuts out when the timer goes. Any solutions?

1
N
10 months ago
C
chrysKContributor I
asked in Home theater

excessive glue on one of the drivers

HelloLast week I received a brand new subwoofer gen3. I noticed though that on the right driver there is an approximately 0.5” excessive glue between the cone and the suspension. Looks like stitches or leakage from the attachment procedure. Is that an imperfection that can compromise the sound quality now or in the future?Thanks 

1
Bumper
10 months ago
A
Andy_116Contributor I
asked in Advanced setups

How fo i stop music playing in a loop even when stopped

HiAfter I finish playing one of my playlists in the sonos app, whether I pause it or clear the play list it continues to play, I can't hear it but the time line on the track is active and it doesn't matter how many times I clear the playlist it just regenerates and starts againRegardsAndy

1
Ken_Griffiths
10 months ago
N
NSTARContributor I
asked in Speakers

can you have one move on wifi and another on Bluetooth

can you have one move on wifi and another on Bluetooth 

1
Ken_Griffiths
10 months ago
P
PhRocContributor I
posted in Home theater

Sonos beam

Bonjour,Puis-je connecter ma box internet à ma Sonos beam avec un câble Spdif (port Box Internet) Fibre Optique (Port Sonos Beam)?Merci

1
Airgetlam
10 months ago
G
GergoContributor I
asked in Home theater

Sonos arc heating

Hello,The back left side of my sonos arc is heating up (if I look at it from the front, it's the left side). The heating is not so strong that I have to catch my hand when I touch it, but it's still quite noticeable. Is this a natural phenomenon for a sonos arc or should I not notice any noticeable heating and there is something wrong with the device?(The casing of the device heats up even during normal and quiet use, the temperature in the apartment is 24 degrees Celsius.)

1
Airgetlam
10 months ago
H
haavardContributor I
asked in Speakers

Impossible to downgrade Play:5 (gen 2)

I have a mix of old and new Sonos components in my house running S1: 2xPlay:5 (gen2), a Play:5 (gen 1), Connect:Amp and a few more. It happened twice that our kids or their friends see the Sonos prompt to upgrade to S2, and initiate the process without asking. They maybe think they're doing us a favor.The first time we managed to downgrade all devices to S1. The second time not. One of the Play:5 gen 2 speakers refuses to downgrade.I’m using the S2 app and follow all the instructions (reset/reinstall S2 app, reset speaker, etc.). The app finds the speaker and eventually starts the downgrade process. It shows a downgrading progress bar for about 3 minutes and then finally a message that it was unable to downgrade the speaker.No details about the error.I’ve tried this multiple times, with ethernet and wifi connection, I added the speaker to S2 and then completely removed and reset it. I read other threads on the same topic, but no solution found. I probably spent three whole days in my l

1
Jamie A
10 months ago
B
BenykcContributor I
asked in Home theater

i have a sonos ray , a tv tcl and an apple tv 4k

I want to to connect my Sonos on my tv and have only this sound (not my tv sound )i want to control the sound with my Apple TV remote ( i can put in temporary audio out but not in default…i need to do every time i open my tv go to setting go to temporary unclick to tv sound and click to Sonos !!! pls anyone can help me ??? Thx in advance 

1
controlav
10 months ago
X
xcxContributor I
asked in Speakers

As a guest ...

I am house sitting at the moment and the owner told me I can use their SONOS play1. If AirPlay was compatible with this speaker, I’d be fine but, as it isn’t, I have two questions:Can I log into my own SONOS account and use it with their speaker? How is it possible to log out of their account to log into mine? Would this mess up their system when they return to log in? If option 1 is not possible, can I log into my music service on their account and log out of it when I leave? They use SONOS in their main home - if I logged in, would they have access to my music service? I’m embarrassed of my music choices, so want to stay as private as possible! Thank you.

1
controlav
10 months ago
P
paulglewisContributor I
asked in Speakers

Will Amp work with a passive subwoofer on the RCA port?

I bought an in ground passive subwoofer and would like to connect it to my Amp. I ran 12 AWG wire from the sub to the Amp and then realized it was an RCA connector. Do I need to install anything between the RCA connector and the speaker wire? Or, do I just need to buy an RCA connector?

1
Ken_Griffiths
10 months ago
M
mmichael71Contributor I
posted in Home theater

Changed Out Exisiting TV

Need to set up different TV TO my Besm

1
Ken_Griffiths
10 months ago
Jasvans
JasvansAvid Contributor I
asked in Advanced setups

Sonos Soundbar and speaker Integration with Control 4 Touch panel & App

We are working on a case where the following in a requirement.1. Soundbar for Living  & 3 Bedrooms 2. Portable speakers in Dining and Den area   The Customer Requirement  1. Streaming content ( audio) from Spotify to each zone ( rooms ) separately2. All zones combined 3. All controls (volume, source selection from control 4 touch screen ) streaming platform remain Spotify. Please help me on this with the best solution.   

1
Jamie A
10 months ago
G
greatwhitehatContributor I
asked in Components and Architectural

Sonos Port in an enterprise wifi network with multiple access points

Dear Community,I hope someone has bumped into a similar issue at some point and can guide me in the right direction.At my workplace we have bought several Sonos Port-systems for a convenient way for our staff to listen to music in different locations.I can setup a Port-system along with an iPad to control the music, and it works perfectly fine.But when I move it to the physical location it is supposed to be it does not work.We have a fairly modern network with multiple access points serving the same SSIDs and on the network the Port-system is on, we have no endpoint-isolation, and it has Internet connectivity. The MAC-addresses for iPads and Sonos Ports are whitelisted. The Port systems and iPads are on the same wireless network. We use certificate based authentication, and that should not be an issue since it works perfectly at my desk.Starting over, as in resetting the Port and configuring everything from start in the intended location does not work at all.Does the Sonos system care

1
Airgetlam
10 months ago
I
IndySpiderContributor I
asked in Speakers

2 Sonos Five speakers left will not connect to wifi

Outdoor TV and two Sonos Fives.  TV and right speaker connects to wifi, left speaker will not connect to wifi, tried reset, tried ethernet, No success so far

1
G
10 months ago
A
ArgBlargContributor I
asked in Speakers

Can't connect beam to wifi!

Hi,I’d been using my sonos beam and two symfonisk speakers for about a year, but then went ahead and got a new router after changing ISP.For whatever reason, none of my new devices could then connect to the router. I could see them on my phone, they’d play the chime to register, but then wouldn’t connect to the router/wifi.After lots of attempts of trouble shooting, I reset all three devices (which might have been a mistake). I was still unable to set up the devices. Then reading a little more, I tried to plug in the beam directly to the router to set it up, but still no luck. my phone seems completely unable to see the beam while its connected.Anyone have any ideas whats going on, or any advice?

1
Sotiris C.
10 months ago
Q
QuichePrimeContributor I
asked in Home theater

Arc/Era300s/Submini playing audio from Epson LS500 projector

New issue popping up out of nowhere after many months of seamless play. I have Arc+two Era300+sub mini hooked via eARC to REI switcher which also houses the AppleTV+ epson projector. Formerly, I could play anything on AppleTV with ease and would control volume thru Sonos app and if I felt listening to music (also via Sonos app) I could change to that at any time. Now, music plays fine thru Sonos app but anytime I crank up the projector with AppleTV --it’s silent OR it makes this very quick squeeeek type of noise instead of the clicking while navigating thru app icons on the AppleTV menu. And if I click on any show (Netflix, D+ etc) it’s silent. The only workaround has been airplay and changing “audio output” settings to “temporary audio output” and selecting the Sonos “media room” designation - but that’s via airplay and not thru the Receiver speaker/REI/atmos setup. Any ideas on how to fix this weirdness?   (the only workaround so far is unplugging and re-plugging the REI unit...which

1
Jamie A
10 months ago
J
Joe MannaContributor I
posted in Controllers and Music services

Using Sonos Mac Desktop App with wired connection

I have a macbook pro running the sonos desktop app. I’m connected to my network via a wired connection. I’m getting the message when i launch the app that it is unable to connect. is it not possible to control my system from the same network over a wired connection?

1
Airgetlam
10 months ago
T
T ShepContributor I
asked in Components and Architectural

Sonos Port with Autonomic m-800 amp

I am trying to use the Sonos Port with my Autonomic multi zone amp. I know of no issues with speaker connections as the previous system worked ok. Is there any compatibility issues with mirage and Sonos?

1
Airgetlam
10 months ago
N
NylfeContributor I
asked in Speakers

system

When I use sonos, my system is hopping in and out of connection everytime we listen to music.I have the sonos bridge, and not sonos 2 app, because many of my speakers are sonos os:01

1
Airgetlam
10 months ago
B
Benjo.RealmContributor I
asked in Portable speakers

Leaving a Move (or Roam) always on when charging?

I’ve seen a few posts about leaving a Move on it’s charger, and I understand that will not harm the battery.  I’m curious if that is in a powered off or sleep state, or in an on state, and if that makes a difference.I ask because if I’m going to leave it on the charger full time, I’d be inclined to leave it on to be used full time as well.I also have a Roam, but never considered this issue.  Is its battery also safe in the same way as the Move? Thanks,BR

1
Jamie A
10 months ago
J
JonnyDotNetContributor I
posted in Speakers

Sonos S2 stopped working months ago - so why am I keeping my system?

OK so I sold my Sonos amp and Sub and went back to a wired system which suits me better. I retained just a couple of Sonos One’s for streamed music which have always sounded great. However for the past 8 months or so the S2 app constantly “loses” the speakers and I have to go through the whole re-registration process which is inconvenient (the speakers are out of reach) and takes a long time.From browsing this forum, this behaviour seems quite common with WiFi only setups and has been blamed on the vagaries of the local network system and/or router. Now I’m a network engineer with 30 years experience and have spent considerable time configuring my local network to suit the Sonos products (including static IP’s). IMHO this is not something I should have to do - the average user should NOT have to jump through technical hoops to get his/her product to work.The bottom line here is that despite all the re-configuration, the app regularly loses the speakers and I have given up. So am I sell

1
Jamie A
10 months ago
A
AslamKContributor I
posted in Home theater

Era 300 reduced sound with recent update?

Hi, has anyone else noticed the recent update has reduced the sound from the Era 300s in a surround setup with the Arc? The volume seemes much lower and less oomph to it? I’ve even re-tuned the truplay to no effect. I have to now increased the EQ settings to almost max on the surrounds to get the same output from them as prior to the update?

1
AjTrek1
10 months ago
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