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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19537 Topics

H
Haiko1Contributor I
asked in Components and Architectural

Spotify

I get this report. It says “connection with spotify disconnected”. Can anyone help me?

4
B
3 years ago
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jimlambeContributor I
posted in Components and Architectural

After Ubuntu upgrade - No access to library

I have just upgraded from Ubuntu 19.10 to 20.04  on my server that contains all my music and SONOS was unable to find my samaba share. After almost a whole morning of trying to figure it out I checked out the release notes for 20.04 (which I should have done in the first place) only to find that the new version of samba used explicitly disables SMBv1. SONOS only supports SMBv1. After some more trawling of the net I found that adding the following line to the /etc/samba/smb.conf file, in the [global] section;      server min protocol = NT1 and restarting samba with the following command;      sudo systemctl restart smbd.service my server started talking SMBv1 and SONOS could connect. I hope this will save someone the time I wasted to fix the issue   Jim!

3
C
3 years ago
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BAKERSEContributor I
asked in Controllers and Music services

virgin Radio issues

I went through the performance of using tunein to play Virgin Radio “Uk”, then started having the issue of having to play another station first, before it would then accept the virgin radio uk service. The same phaph is still required, however now it defaults to Virgin Radio groove, even if asking for Virgin Radio UK. Anybody else experiencing this and found any resolutions?

3
A
3 years ago
X
X Æ A-13Contributor I
asked in Advanced setups

Connect PS4 to Beam via optical Audio

I have a PS4, and a projector that does not have optical audio nor ARC output. I would like to connect my PS4 to my Beam via optical audio. When I do this, the Sonos app does not recognize any source. Is this possible? Please advise. 

2
X
3 years ago
T
The MonkeysContributor I
asked in Controllers and Music services

Unable to play "song title" - the spotify account login information is invalid

Hello.   We have a Sonos system here at my work. I am attempting to reconfigure the whole system with the Sonos Boost, which was successful. I have now placed the speakers back to their original spots. I have linked the spotify account with the sonos app successfully, but when I attempt to play a song, i get an error message “ Unable to play "song title" - the spotify account login information is invalid” I have also tried linking my own spotify account, with the same issue.   I do notice that when the spotify is not linked, the sonos speakers are still active on the spotify connect, although can’t connect to it either way.   Sound cloud does work fine aswell, just spotify that is not working.   Any ideas?

14
P
3 years ago
A
AlphaVictorDeltaContributor II
asked in Speakers

"Unable to connect to Sonos Fix It "

My Sonos app suddenly stopped playing and will not connect to my players.  The app screen has this message that I've not seen during 5 years of consists use and many troubleshooting adventures, "Unable to connect to Sonos Fix It "  I've completed all  the troubleshooting recommendations I can find, and many improvisations.  Please help, I need my music, it creates my ambiance! Thank you. 

29
J
3 years ago
C
cast0rContributor I
asked in Advanced setups

Bluetooth audio adapter or reciever

Hi! Is there any type of Bluetooth product out there that could somehow tap into the Sonos Connect (that I’m using for my turntable) and stream music to my Bluetooth headphones? Some days the family just isn’t into Dad blasting his tunes, if you can believe that. Thanks!

7
C
3 years ago
D
Dameion NormanContributor I
posted in Controllers and Music services

Apple Music choppy for first 10 seconds of streaming.

Hey, Anyone having issues with streaming Apple Music on Sonos? I have a playerbar;  (2) Sonos ones and a sub. Amazon music plays without any problems only Apple Music. If I play Apple Music directly from my iphone speakers not connected to Sonos it plays fine. I’m not sure what the issue would be.

12
L
3 years ago
R
Richard1975Contributor I
posted in Components and Architectural

Sonos Move battery draining when powered off

On the Move speaker, I press and hold down the power button until the Move completely powers off and I hear the tone.. I then leave it overnight, powered off and removed form the charger. The next day I switch it back on again and the battery level on the app has decreased by about 5%. This drop in battery power happens every day the move is switched off   This should not be happening if the Move is powered down. I returned the Move and was given a new speaker and yet again this is still happening.    Has anyone else experienced this issue?

27
bockersjv
1 year ago
S
sycademoContributor I
asked in Advanced setups

Mot de passe erronné suite au changement de wifi

Bonjour   Depuis que mon routeur wifi a été changé, mes appareils Sonos (j’en ai 11) ne peuvent plus être configuré.    Pour contourner le problème, j’ai dû brancher une enceinte sur un fil Ethernet   Je n’ai pas la possibilité de saisir le mot de passe du wifi   L’application Sonos Controller me dit: Mot de passe erroné  Que faire ?

3
Airgetlam
4 years ago
K
Kevin_116Contributor I
posted in Controllers and Music services

Youtube Music search results

Having made the reluctant move from Google Play Music to Youtube Music, I have found the Sonos search results for YTM quite poor.   The search results for GPM included your library. For me, this result was much more useful than the general search result (which often includes loads of singles and remixes that I’ve no interest in). For YTM is does not seem to search my library.   Even if I browse the YTM service and look directly at my library, the album list is both incomplete and in an unhelpful order (the order that I added them to YTM).   Are there any settings that I’m missing that’ll make YTM search more usable in the Sonos App?

5
jgatie
3 years ago
E
esolisContributor I
posted in Portable speakers

Move - Not Charging

I bought a Move over the weekend. I charged it to full and then used it for a couple of hours. I turned it off when I was done. I went to use it this morning and it was dead. I placed it on the charger and it lit up like it was charging, but it doesn’t seem to be charging. I tried I tried the dock for several hours and using the USB-C option for a couple hours and it still doesn’t turn on. Tried both options in multiple outlets. I get the little charging light anytime I move or unplug it. It’s listed as “offline” in the app, so I can’t go in and mess with any of the settings. I don’t think I can reset it because it won’t even turn on. Anyone else run into this and able to fix it or is it a hardware problem (i.e., a dud)?

11
Mark P
3 years ago
K
Kev IContributor I
asked in Controllers and Music services

Unable to play my purchased music

I have been using Sonos for some time now, and recently I have found that I can only play music from streamed sites. Why is this? I have purchased lots of music through iTunes. This no longer shows in my library. I have tried playing from the I Tunes app but the only speaker with is visible is my Ikea light. This plays ok but when I group the other speakers to this I get random dropping out of the speaker. I know this is not my system as when I am streaming's the radio it all works fine. Please help I cannot afford to replace the speakers but currently they are useless to me. It would appear that the only way to get this to work would be to subscribe to Apple Music, but as I have already purchased the music I would be paying again for something that I own. Please sort this out

8
Airgetlam
3 years ago
G
German.EnamoradoContributor I
asked in Components and Architectural

volume keeps lowering

I have a Connect:AMP and the volume keeps lowering down automatically in the app. How can I fix this? I tried resetting the Connect and the app, but nothing is working!  Please help!    the diagnostic number is 1481917740.

1
Jean C.
4 years ago
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wm4shellfishContributor I
posted in Controllers and Music services

Libby - “unable to browse music”

I’ve been trying to install the Libby service for the last 24 hours with a consistent issue: I kept getting the error message, “unable to browse music.” I keep removing and reading, giving it awhile, then checking. Same result. Any ideas? I’ve tried to unplug speakers and plug back in.

54
M
9 months ago
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LLNContributor II
asked in Controllers and Music services

One TuneIn station stopped playing

1 month ago one (only one) TuneIn station stopped playing. Customer Support seems unable to resolve the issue after umpteen emails and two case numbers (01696742 & 01674405). Info exchanged (including secondary & very minor questions about Sonos Radio):  Reset my router. I reset my Bridge. I closed and reopened Sonos. I restarted my PC. I have simple wireless WiFi setup - Bridge, Speakers, Controller - no Alexis or similar (Response to “Case Resolved” email received) I have not seen a response, so can’t consider my case resolved. Please provide more information about the resolution information you have. (Conversation w/Paul) Does the station play alright on TuneIn's website Yes have you tried playing different radio stations on your speaker and do they play okay Yes, I have & no problems w/other TuneIn Stations. KPFT site streaming option works w/o URL . I thought if I removed and reentered KPFT that might be a fix. Went to “My Radio Stations” and reentered it there.

16
A
3 years ago
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Mark NicholasContributor I
asked in Components and Architectural

Sonos Client cannot see Sonos Speakers (MacBook Pro)

Please help as I am out of ideas. My MacBook was been working fine for over a year, then lost the connection to Sonos yesterday after I updated my VPN client. Now it cannot find the Sonos speakers anymore.   My Setup I have lots of Sonos speakers around my house, including a Play 5, some Play 3s and some Play 1s and a new Move. Some of these speakers are on a single wifi, some on a wired Gigabit Ethernet all on the same network, with the same subnet, and all working fine. The client is working fine, on 2 other Macs in the house, on the same OS and same Sonos client version The client is working fine on 3 other iPhones and an Android phone in the house. I have a Sonos boost connected to my network. I have Gigabit fibre to my house so no network or internet connection issues, speed test reports over 900mBs download and upload speeds. The entire Sonos system is working perfectly for all speakers and in all rooms, its just that my Mac client cannot see it on my MacBook.    My MacBook Pro R

4
M
3 years ago
W
willettjTrending Lyricist I
asked in Advanced setups

Sonos on Meraki wireless

I’m an IT engineer and have an enterprise class wireless network in my home.  I have 3 Meraki access points all broadcasting the same SSID with 2.4 and 5Ghz enabled.  Each access point is on a separate channel following WiFi best practice of 1, 6 and 11.  I would prefer to run Sonos in wireless mode but that doesn’t work, I get all kinds of sporadic behavior.  So I have been forced to run in SonosNet mode and using channel 11 for SonosNet.  Which still of course conflicts with my AP on channel 11 but at least it is the farthest away from any Sonos speaker.  Has anyone successfully got Sonos working on a Meraki wireless setup with 3 or more AP’s?

19
Stanley_4
4 years ago
S
stevenvjamesContributor I
asked in Components and Architectural

XR15v2 Xfinity remote MUTE not working correctly with Playbar

Hello new to the forum.  I have a Samsung TV Xfinity X1 system and the new XR15v2 remote.   If I press MUTE the play bar mutes but does not stay muted.  If I hold the MUTE button down it will MUTE but only because an accessibility dialog box pulls up?  Comcast had not advice.   The App Mute feature works fine so not a play problem unless the commands are wrong for the xfinity remote?   Steven  

3
Rowena B.
3 years ago
R
RogerJPTrending Lyricist I
posted in Components and Architectural

Playbar keeps switching to TV.

Approx once per day (not yet investigated if this is at a constant time), the Playbar, which I invariably keep tuned to TuneIn Classic FM when switched off, unilaterally switches to select TV Audio. It started doing this about a week ago having steadfastly stayed on Classic FM for many months beforehand barring the occasional power cut or network reset when it reverted to “No music selected”. I am on auto-update, so assume this “feature” coincided with a firmware update. Two reasons this should not happen.  1) there is no optical feed to the playbar, 2) The App switch “TV Autoplay” is off. A different Room (comprising a pair of Play 1 and a Sub) has a similar set-up, and steadfastly remains on Classic FM. This playbar in years gone by featured in a full surround system, but now stands alone as a simple radio - turn it on with the power button and up pipes classic FM. Having to dive into the App for this every time now is infuriating. Is this a known bug - and/or is there a workaround,

30
C
3 years ago
D
daveqContributor I
asked in Components and Architectural

Sonos network instability / Sonos not found.

I am a long time Sonos user.  I have numerous Sonos products in two homes.  It has worked beautifully until this week (4/27/20).  On 4/27-4/28/20, my IOS app could not find the Sonos network and kept showing the message System Not Found.  I tried rebooting devices, downloading updated app, even called Verizon to inquire if they had updated any router settings recently.  No luck.  I called SonosTech Support and the tech was very helpful.  We eventually got the app running by connecting a Play1 directly to my router with a data cable.  Rooms began appearing and then I lost the phone connection!!  However, the Sonos network again became unstable and many devices simply would not appear in Rooms and some that did would not play.  Later, after reading about the Legacy S1 products and the impending upgrade, I decided to unplug all of my S1 products which were five Connect-Amps.  Miraculously, the Sonos network came right back and Rooms once again appeared.  It has been stable for 24 hours an

3
C
3 years ago
A
apblivTrending Lyricist I
asked in Components and Architectural

buzzing noise from play 1

Hi, I posted this a year ago, and was asked to submit diagnostics: “I have 4 play:1 speakers set up as two stereo pairs in different rooms. One of the units has started putting out a 1-2 second buzzing or whirring noise while not in use. I am having a quiet afternoon watching cricket and football and have heard the noise 4 times. Unplugging and restarting makes no difference.” However, the noise went away so I did not submit. Today I have been sat next to the speaker and heard it maybe a dozen times while no part of my sonos system is actually in use. It is the LH speaker of a stereo pair connected to a Beam. Can I submit a diagnostic? thanks, Alan

8
B
3 years ago
M
MidnightbroncoContributor I
asked in Home theater

surround speakers not working

I have just added two sonos one’s gen 2 to my beam (no sub) . and successfully set up the surround sound system and the app recognizes that I have a beam with the two speaker. Only the beam produces sound I can also control the volume on the beam from either speaker so I’m defiantly connected to the beam but sill no sound. Same result for TV, Music and movie. All so  tried rebooting router, beam and speakers still no sound. Help !!!! 

7
106rallye
4 years ago
P
P_DevilContributor I
posted in Controllers and Music services

YouTube Music showing as unavailable.

I've been having an issue with YouTube Music (YTM) for a while now. Ever since about 5-6 weeks ago, I've been unable to access YTM directly through the Sonos app or tell my Golgle Assistant devices (phone, tablet, Nest Home Hub Max, Sonos One) to play YTM on my Sonos speakers. It works fine on my Assidtsmt devices, even my JBL speakers. Just not Sonos. I've tried using the Somos app on my Android devices, iPhone, and PC program. It's always showing as unavailable. My Sonos speakers and app are fully updated, YTM has been removed from Sonos and added multiple times, I tried resetting my entire Sonos setup... Other people aren't having issues. What is going on with YTM and my Sonos speakers? I tried giving it some time thinking it was a glitch that would eventually be fixed. I know there's things going on but it's been more than a month.   I've contacted both Sonos and Google support but haven't heard back, that was a couple of weeks ago.

12
Simon B
3 years ago
M
MadsStadumContributor I
posted in Components and Architectural

Ubiquiti UniFi Lite Access Point & Sonos problem

I have 2 Ubiquiti UniFi Lite WiFi Access Points in my house. The WIFI is excelent, the speed is good (300mega bits), I don’t have Amy issues ro problems Within the WIFI connection with any of my devices (Ihopne, IPad, TV, PC, MAC ect...).   I do have a hugge problem with the WIFI and Sonos. I have a AMP, one and Beam. 3 times the sonos support has helped me get the Sonos up and running. But each time after some time (days/weeks) the Sonos app can’t find the speekers/roomes, and I have to start all over  last time the Sonos supporter and I had to give up the installation. Sonos support can’t help any more and I’m stuck!   My last guess is that it could be a WIFI problem between the accespoints ans Sonos.    DO YOU HAVE EXPERIANCE WITH WICH SETTINGS “UniFi Lite Access Point” SHOULD HAVE TO FUNCTION WITH SONOS?

4
Stanley_4
3 years ago
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