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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20835 Topics

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Simobenn73Contributor I
posted in Components and Architectural

Problem authorizing Spotify on Sonos Ipad app

For some reason, there is an error authorising my Spotify premium account through the Sonos IPad app.  No error code, just a bland message stating error.

3
Mark P
3 years ago
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bjornfjeldContributor I
asked in Components and Architectural

Huge delay in volume control from Spotify app android and IOS

I use Sonos play 3. When controlling volume from Spotify app its really slow. If I set volume, it takes a good five seconds before something happens. It's also really problematic to set the volume right. If I adjust it to ie 70% maybe it is set to 50% after some time. From the Sonos app, everything is fine. This applies to both android and ios apps. 

7
controlav
3 years ago
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SamplerContributor I
posted in Home theater

No surround sound on Beam and 2 One's from TV.

I have a beam and two One’s (not the SL versions) in a surround setup.They show correctly in the app and if I play music through the app, I get sound out of all three speakers.However, I mostly watch a PC connected to the TV, the PC is set to output 5.1 but when playing the audio test the rear speaker sounds are coming out of the Beam, not the appropriate One.Setup is PC connected to the television over HDMI (Port 1), beam is connected to Television via ARC HDMI port (Port 2).This is my partner’s Sony 50” television so not sure of the model number. We’re replacing my AV Amp with the Sonos which was previously working with the surround sound.I’ve been through all the options and can’t see anything obvious I’m missing, been through the TV menu’s and there’s little to do with the audio but have tried flicking things and setting them back in hope of getting rear sound.

6
S
3 years ago
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SammytContributor I
asked in Controllers and Music services

Music service skipping after a period of time doesn't recover, unless paused

Diagnostic number: 882209052Hi i have been having this issue ever since i purchased this system... i haven't tried it on all music services (which i will do) but the testing i have been doing is on streaming iHeart Radio. It seems that after a period of time the speaker or group of speakers starts to loose the stream and skips, it gets worse once it starts and doesnt recover. if i stop and start the group of speakers it works for a while ~1hr, then starts skipping again. I have replaced the router, switches and access points and this still happens. One test i've done is to split the group of speakers into two with each group having a hardwired set of speakers, this has proved that it's not the wifi as these speakers suffer the same issue. I have also started the second group of speakers after the first lot start exhibiting the issue and they work fine with the same service as the first set continue skipping. i will continue testing but would appreciate any suggestions on fixing this.  

1
Rowena B.
3 years ago
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jsojazzAvid Contributor I
posted in Controllers and Music services

Amazon Music HD - The connection to Amazon Music was lost

I have been using Amazon Music HD for about a week and am noticing some issues playing Stations.Today - as I am looking for some good stations for the evening - I am getting the response - Unable to play “name of station” The connection to Amazon was lost.If I play the Amazon App - no issues at all. Is anyone else experiencing this?  

2
J
3 years ago
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henryr01Contributor I
asked in Controllers and Music services

Amazon Music Streaming stops CONSTANTLY

For the past two days, Amazon Music (regardless of channel!) stops playing completely. This is really getting old…Anyone else seeing this problem?

1
H
3 years ago
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J'en ai marreContributor I
asked in Components and Architectural

Fed up of sonos loosing the wifi signal

Sonos is so unrealiable. I am just fed up. Many times I hear music and suddenly it stops. I have 5 sonos loudspeakers at home (sonos one) . The wifi network is excellent. Sonos is just lousy. 

3
Ken_Griffiths
3 years ago
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HalldorHContributor I
asked in Advanced setups

Possible issue - no wifi Sonos One Gen 2

Hii recently connected my first Sonos device (Beam) and am looking to add more throughout the house.I want to add a Sonos One Gen 2 to a part of the house that does not get a wifi signal. From what I gather, Sonos devices can communicate if they are in range with each other.My question is: Can I use voice control if the Sonos speaker is not connected to wifi, but has a link through other Sonos devices to the wifi.Bonus question: My phone will not be connected to the wifi network either in this part of the house. Will I be able to control this Sonos device via bluetooth?  

1
buzz
3 years ago
D
deejcukContributor I
asked in Home theater

PLAYBAR will not connect to DrayTek router

so i swapped out my bt homehub 5a with OpenWRT for a draytek 2762ac, i enabled 5G and 2.4G, on the 2.4G channels i kept the SSID the same name, i kept the password the same.i messed about for ages trying to move it to the new wifi, i reset it, reset the app, many times, each time it connects and tells me that its all setup but then never shows in the appi see it has a DHCP IP address, my phone is on the same network during the setup etc.any ideas ? i spoke with support chat they told me to remove band steerring etc, enable upnp (nope) and a few other things that the router seemed to have set already but the weird thing is that it seems connected as i see it in the arp table and dhcp table but the app never sees it, the app (IOS) has full network access.i am lucky in that i can connect it via an ethernet cable but even though i can im not sure why it would suddenly stop working on wifi 

6
Annazel S
3 years ago
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FrenchracerContributor II
posted in Controllers and Music services

Anyone experiencing Pandora issues since the last update?

Been using Pandora for two years without problem. After the last Sonos update the system keeps skipping songs, stops randomly and gives me messages stating that it lost connection to Pandora, or that there is not enough network bandwidth or that it can’t find the Sonos system. Nothing else changed in my system, all other wireless devices work fine and I can stream 4K Tv without problems ??? What gives ???

3
Airgetlam
3 years ago
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Old_geezerContributor I
asked in Controllers and Music services

Why can't I add my music library to Sonos on my Macbook Air running latest MacOS Big Sur ?

I’ve followed the Sonos  instructions for adding my music library to a Mac using the Sonos Controller for Mac  app - Sonos S2. But after thinking about it for a few seconds the app returns the message:Sonos was unable to add the music folderThe computer “Barrys-Macbook-Air” cannot be found.Q1. Why can’t the app find my computer when it’s been  installed on it ?   Where did it get this computer name from and can it be changed ?According to “About this Mac” on my machine it names my computer as : Barry’s MacBook Air  Note the apostrophe s and the use of spaces rather than dashes between words, which is subtly different from what the sonos app says it is looking for.  Incidentally, according to my Plusnet hub the name of the  my computer on the home network is simply Barrys-Air with an IP address of 192.168.1.92Q2. I don’t suppose it matters too much what names are used for the computer, just so long as the Sonos app and anything else that wants to access it uses the correct numerical IP

16
J
3 years ago
Sk8aflyRod
Sk8aflyRodContributor II
asked in Components and Architectural

Maybe I’m not cut out to own Sonos - so many connectivity challenges

I own a Playbase, Soundbar, Sonos One, three Play:1, two Connects and I live in a 1,500 SF house with an Eero mesh network. I struggle all the time to have them work. I spent two hours yesterday had them all connected and then unplugged a Play:1 to move it; plugged it back in a three speakers dropped. This morning I only have two showing up again. I go through the “Find as missing product” and push the Play + Plus and it’ll flash orange until the “Searching for Product” finishes and then the blinking orange goes Solid white and the prompt is asking for Flashing Orange. I try connecting The speaker I work mainly through my phone for setups. I hook a speaker straight to the router and it won’t notice it (them). I try Altenrnative Set Ups as directed, nothing. I try the set up a Sonos WiFi when prompted to do so and it doesn’t appear in my Networks. I try a complete reset not the speakers and it’ll see the speaker but won’t allow it to set up; says it can’t connect. I’m so frustrated; I’v

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Sk8aflyRod
3 years ago
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Lozzer304050Contributor I
posted in Speakers

Sonos 5 dropped out of WiFi group

My Sonos 5 has dropped out of network.  It’s not been moved or router changed.   All 3 other Sonos products still work I’ve tried all the trouble shooting.   It will work on the Ethernet but once unplugged stops not sure what else to do?? 

5
Stanley_4
3 years ago
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MickyflowContributor I
posted in Components and Architectural

Sonos Arc: le son coupe quotidiennement en mode eARC (TV Sony x900h)

Bonjour,j’ai aussi des problèmes comme des millions de personnes Votre produit de sonos arc.  J’ai une tv Sony x900h et le son s’éteint 10 fois par jour en mode Earc sur netflix.j’ai tout fait votre protocole de tout débrancher mes appareils même le modem routeur, téléphone et sonos arc et tv et fils hdmiquand le problème sera réglé ?  Je ne prendrai pas de chance, je retourne votre produit... 

1
Airgetlam
3 years ago
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ga5kellerContributor I
posted in Components and Architectural

Problem Connecting

New issue surfaced with Iphone 7, when trying to connect to Sonos (which has been fine for years) the app says it cannot find the device on our wifi.  The Sonos system is fine on the same wifi system on multiple others phones, tablets, computers etc.  I have reinstalled the app, rebooted the phone, rebooted the Sonos system to no avail.  

2
G
3 years ago
E
EganContributor II
asked in Components and Architectural

Cannot update; constant error 30

Updates have been frustrating since I bought my initial Sonos products 3 years ago.  It’s time to update again and I cannot get it to work over several tries. Set up:Android running newest version of the app (S2)Bedroom - 1 One (wifi)Living Room - 1 sub, 1 Playbar, 2 Ones as surround l+r (wifi)Backyard - 1 Amp (wired) Only the Living Room products show as requiring an update.  Update fails every time with code 30.  I tried doing one device only (sub), but saw the surround ones blinking white/orange during the process. I found some help here stating to change the wifi channel for the Sonos products and then the upgrade should work.  Guess what - can’t change the channel until the update has been completed - Catch 22. What else can I try?Support Diagnostics confirmation: 1646504668

15
J
3 years ago
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Papageorge35Contributor I
asked in Home theater

s2 App and Beam

My S2 app has been giving me “unable to connect” error messages for about a month now. We’ve had our two beams and S2 app working fine for months, even after the ios14 update. However for whatever reason, the app decided to unrecognize both our beams and we’ve had to re-connect our beams to the app. We did this process yesterday and everything worked fine. Today, I went into the app to find that neither one of my beams were on the app and I had to re-connect them again. Anyone have this issue and what can we do to fix it? It’s quite annoying given the price tags of these products. 

1
N
3 years ago
M
Myway23Contributor I
posted in Components and Architectural

sonos keeps cutting out

I have a total of 4 sonos connect in my home for different rooms which can be synced. Recently only one of the rooms cuts out after roughly 15 minutes of play regardless of if its tv sound or music being played. i have reset the system to factory settings, upgraded the wife etc and the same issues still remains  

2
Airgetlam
3 years ago
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Wilf21Contributor I
posted in Controllers and Music services

Tunein Radio stations give programme title, Sonos radio does not

I don’t know if other users find this, but when I connect to a radio station via Tunein (e.g. BBC Radio 4), I get the current programme title shown (as I would get on the DAB station) in the app.  Connecting to the same station via Sonos radio, only shows the station name. Anyone else find this?  And is there perhaps a setting on Sonos Radio to change this behaviour? TIA. Wilf

2
W
3 years ago
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JohnT-in-UKContributor I
asked in Components and Architectural

No TV sound! HDMI ARC to Samsung Frame 2019 Smart TV

After moving my TV I now connect from Sonos AMP to a 2019 Samsung The Frame via a fibre optic hybrid HDMI 2.0 18GBS cable. I cannot get any sound via the AMP (which is also connected to a Sonos Sub and 2 x Play:1s). Stuck with the TV’s speakers, which is a downer. Speakers all work for music.The Sonos happily sets up the speakers via HDMI ARC, you get the success tone through the speakers every time. But the TV (while set to output via the Sonos) is silent. Every 3rd or 4th time you do the Sonos TV setup, you get TV sound through the speakers for 3 or 4 seconds…. until you get the success tone, after which it is back to silence! Any suggestions please? I’ve restarted and replugged all this 100 times now and am tearing my hair out.

1
Rowena B.
3 years ago
Francis in SH
Francis in SHContributor II
asked in Components and Architectural

Unable to connect to device. Try again later.

Hello,I have two Play:1 that don’t want to play anymore since this morning. Until then they worked fine. One is in the kitchen, the other one in a bedroom.I made a Diagnostic #567346148.Thanks,Francis 

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Francis in SH
3 years ago
R
rexxdale23Contributor I
asked in Home theater

SONOS Ceiling speaker or Sonos ARC?

Hi,New to SONOS community, wondering what setup to go with in my living room:1) 4 ceiling speakers + sub2) Arc + sub 

1
Airgetlam
3 years ago
E
Eric_106Contributor I
posted in Components and Architectural

problems when wireless 1s are connected to group

I have 11 Sonos devices. 9 are connect amps all connected via Ethernet and a switch to the router. 2 are Sonos 1s connected wirelessly. All of the Amps play nicely no matter the grouping, and can be added/removed/controlled perfectly. When I add the 1s to any group of Amps—-many problems. It struggles to get added to the group, requiring several tries. Once connected, problems adding songs to the queue, problems starting a station, and if it does start the 1s cut in and out.  I also have a playbar Ethernet cornnrcted and the Sub wireless.  suggestions?

1
buzz
3 years ago
J
jknirkContributor I
asked in Components and Architectural

Google Mesh and Sonos One - I am going nuts

Hi,I really hope someone can help. I feel like I have searched and searched but still not found the answer to my problem.I have a Sage router, but use Google Mesh WiFi at home. I can connect my Sonos One (2x) directly to my Sage router’s WiFi (which is not used) but I cannot connect it to my Google Mesh WiFi. I have tried deactivating the WiFi on my Sage router, as I read this could work. No luck. I have tried connecting Sonos and Google Mesh by ethernet. No luck. I have done a bunch of factory resets. Nothing.My xiaomi roborock can use Google Mesh just fine. Why can’t Sonos?Any ideas?

1
Annazel S
3 years ago
I
irishroc10Contributor I
asked in Home theater

AT LP120XBT

I recently purchased the AT LP120XBT turntable and can’t figure out how to connect it to my Sonos Beam and Sonos One Gen 2 speakers for the life of me. Any input would be appreciated!

1
Airgetlam
3 years ago
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