My Sonos 5 has dropped out of network. It’s not been moved or router changed. All 3 other Sonos products still work
I’ve tried all the trouble shooting. It will work on the Ethernet but once unplugged stops
not sure what else to do??
Sonos 5 dropped out of WiFi group
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I would recommend that you submit a system diagnostic, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.
Hi
thanks.
how do I sent the diagnostics to Sonos
i keep tapping on Sonos support but nothing happens. Do I have to call ??
Click on the underlined words in my post.
I had a similar issue recently; support chat was great and system diagnostics (required ethernet connection to access device data) revealed a malfunctioning wifi chip
i keep tapping on Sonos support but nothing happens. Do I have to call ??
The Support link (and the others) that you get from the top-left = menu has been broken here for a long time, nobody seems interested in fixing it.
The link to Support below the Ask your question block works.
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