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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20823 Topics

A
AbaumleimContributor I
asked in Home theater

Sub.

I have had to reset my playbar and setup the new app version on my phone.  My system will not find the sub no matter what...I have factory reset it, plugged into router, NOTHING works.  I’m so frustrated I want to throw this shit in the street as it doesn’t work 80% of the time...any help????

1
Simon B
3 years ago
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KlismithContributor I
asked in Components and Architectural

Can only connect to Sonos when phone connects to wireless extender

I have CenturyLink provided router and internet service.  I have a NetGear router in a different area of my house that is wired to the CenturyLink router.  I am using the NetGear as a wifi extender and have a few devices wired into the NetGear.   I wired the Boost into the NetGear because that physical location is helping the Sonos system work with a Connect that was too far from the CenturyLink router and had previously been consistently cutting out.  With the Boost in this location, all my Sonos devices are working well, no connectivity issues.  The issue I am having is that the Sonos app will only work if my smart device is connected to the NetGear 2.4 or 5.0 wifi option.  If my smart device connects to the CenturyLink 2.4 or 5.0 wifi option, the Sonos app won’t see my system.  Will I always have this issue whether my Boost is wired to the NetGear router or the CenturyLink router?  If I connected the boost to the CenturyLink router, then anytime my smart device automatically connect

1
ratty
3 years ago
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Noname83Contributor I
asked in Components and Architectural

Can‘t add Play 1s to Playbar for surround

There was an error..report: 112339379Playbar —> works finePlay1 individually—> work finePlay1 stereo —> worksPlay1s as surround —> error when setting up (but they show up afterwards in the room setting; but no sound)Did a reset of the speakers as well 

1
Rowena B.
3 years ago
D
Dusty1971Contributor I
asked in Speakers

Sonos network connection

Hi so I have an existing Sonos system in my house but have now an annex in garden that is out of range for my existing WiFi.  I have installed a Cat 5 data cable to a new router in the annex from my existing router In the house.  How do I make Sonos 1s work on the new network in the annex. I just keep getting network not found.  It’s like I need two apps   1 for the garden and 1 for the annex   How do I get round this. help appreciated  

9
C
3 years ago
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Yuchen2020Contributor II
asked in Components and Architectural

Amazon prime music not playing on Sonos ZP100

Hi all, amazon prime music not playing on Sonos zp100. Amazon music shows up as an option BUT when I press play, I get the pop up ‘get unlimited’ and no music starts.  I don’t want unlimited just my Prime Music. Please help. What am I doing wrong?

6
Rowena B.
3 years ago
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GuyBunceContributor I
asked in Controllers and Music services

Scrubbing or Fast forward / Rewind bar no long showing

In the last few weeks the Fast forward / Rewind bar has dissapeared from both my iphone Sonos app and Mac app.  This is when playing music from my NAS drive.  It was working absolutlely fine up to a few weeks ago and now with the same tracks it doesn’t show.  Any ideas?

3
Rowena B.
3 years ago
S
sschwallContributor I
asked in Components and Architectural

Playbase WiFi seems to have stopped working?

WiFi seems to have stopped working on my playbase. I plugged in LAN cable and working now. I just submitted diagnosis report. Can you tell from that what is going on?

22
James L.
2 years ago
E
EdwardKitContributor I
asked in Components and Architectural

Playbase WIFI doesn’t work

I set up playbase, sub and two play:1 - all was good. Then the playbase stopped working. I did everything I could including factory reset. It only works with an Ethernet cable and won’t work over WiFi. That would be ok except the two surround sound speakers cut out every second and is totally unusable. Support Diagnostics number 2133572758

3
Paul A
3 years ago
M
millewgContributor I
posted in Components and Architectural

Apple TV 4K and Sonos One

Ok, I am running the current version of Apple’s osTV on an Apple TV4K.  I’ve been apple to connect my Sonos One to earlier versions of osTV with only minor annoyances (need to reconnect all the time).  Apple has recently update the Apple TV 4K and I can no longer connect to Sonos One via Airplay 2.  I have two other Apple TV, one with an earlier release of osTV and I can still connect to my Sonos One.  I can also connect to my Sonos One via my iMac (MacOS Big Sur) and my iPhone/iPad (running the latest releases of iOS.  I’ve reported this to Apple Beta Feedback Assistant but have not received a reply.  I am not sure if this is a Sonos Issue or an Apple issue but wanted to post this to see what feedback I can get from Sonos.

13
M
3 years ago
J
JoeRendawgContributor I
asked in Components and Architectural

All the sudden no sound, Any ideas?

All the sudden no sound I have 2 play bars attached are two separate TVs. One in the basement and one upstairs. Last night all of the sudden no sound would come out of The upstairs television/play bar. I then went to the basement to check my other set up and the same thing is happening. The upstairs television/play bar. I then went to the basement to check my other set up and the same thing is happening. I checked my Wi-Fi and everything is good with it. Any ideas?

1
Paul A
3 years ago
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Patricio31Contributor I
posted in Home theater

Duda

Buenos días amigos conocedores de sonos. Tengo una SONOS HAY ¿puedo ponerla en modo estereo con una SONOS ONE SL?

2
P
3 years ago
Mgunny
MgunnyContributor I
posted in Home theater

Samsung Q60T with Sonos Arc

Hi alli have seen a lot of posts here and on Samsung forum about the eArc issue but no mention of my specific issue. Everything set up easily and sounds excellent, however, randomly the sound will completely cut out. Seems to happen after unpausing a show or some times after a fast forward or changing channels Turning the tv off and back on solves it.  I am connected earc out of the tv. I got the Arc a couple of weeks prior to getting the Q60T and the Arc works perfectly. I had the Arc connected to my 2006 Pioneer plasma tv via the optical out on my cable box. Not 1 issue at all. Seems some finger pointing between Samsung and Sonos going on at source of issues? Could it be some growing pains of new technology? I feel pretty confident it’s an eArc issue with the TV and not the Sonos Arc. My set up is as simple as it gets. Cable box is the only input device to tv out to Sonos Arc. Been using SonoS products for years so more loyal to SonoS than any tv brand.  Thank you all!! 

8
G
3 years ago
M
mike.garnhamContributor I
asked in Components and Architectural

Problems with Sonos One's

Good morning, I have been having loads of problems with my Sonos One’s losing connectivity. I have done everything I can think of and also taken advice here. Today I removed (older), Play One’s from my surround system (paired with a Beam), and installed the One’s in my TV room. They will make a stereo pair but I cannot create a surround. I  get an error message on the App saying they are not compatible products. The One’s are 18 months old with latest software. The Play One’s are older. WTF is happening to my system? It has been brilliant for 16 months and a nightmare for 2 months. Advice please. TIA.

1
Airgetlam
3 years ago
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PHAAA29Contributor I
asked in Components and Architectural

my sonos app can’t find my sonos speakers

Hi my Sonos app vant find my Sonos speakers. I assume it is an IOS 14 issue, as the rest of the household using earlier IOS/Android have no problem. It keeps telling me I have to give it access to my lokal network in the privacy settings. But I have given access! I have also restarted the app and I have restarted my router. What to do? 

2
P
3 years ago
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Seagull99Contributor I
asked in Controllers and Music services

Apple Music recently added items have stopped appearing in Sonos

My Apple Music recently added items have stopped appearing in Sonos. I’ve tried deleting and re-adding the Apple Music connection, resetting each account, logging out and logging back into each, deleting and reinstalling each app, giving things hours to update etc. but with no success whatsoever. Any thoughts or suggestions, please? I recently switched to the Apple One package which integrates my Apple Music account with several other services but I can’t see why this would have caused the problem. Apple Music is working and updating itself fine independently of Sonos, by the way. 

3
S
3 years ago
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NshiltonContributor I
posted in Components and Architectural

Updated Sonos system today and now Sonos radio isn't working

SONOS showed that my system needed an update. So today I ran this. Since this update I cannot play any radio stations at all. 

4
Smilja
3 years ago
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EduaroContributor I
asked in Components and Architectural

speaker not turning on

I have a Sonos 5 first generation and all of a sudden it went dead. The white light does not turn on. I tried some of the tips from the internet but nothing happens. Does anyone knows how or where to fix this in Europe?

1
controlav
3 years ago
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Music NutEnthusiast I
posted in Advanced setups

Feature Request: Simultaneous bluetooth playback on multiple Moves.

Would be so nice if we could play music to multiple, bluetooth-connected Moves.I’ve had my pair of Moves for six months now and love almost everything about them but this one pitfall. My Megabooms could do this, but are nowhere near the sound quality. Is there not a way Sonos could implement this? From what I understand, the Megaboom app does this by creating a temp WiFi network between the speakers. I would think this is possible with Moves since they’re already WiFi capable.I know there are alternatives (Spotify Group Sessions, AmpMe, hotspot kluge). I’m not interested in those. They either suck, require multiple devices for individual connection or cost a bunch of moola (and are still a pain in the ass).I should be able to go into the Sonos app (or a separate Sonos Move app) and play synchronized music to every Move that is bluetooth-connected to my device.

2
M
3 years ago
M
MishyB73Contributor I
asked in Home theater

app wont recognise sonos speakers

I have recently moved, set up new 5G connection, tv, phones etc all work. I have Play1, 2xPlay3 and Playbar…. all of these are working, however, the Sonos App won’t show my accounts, settings or speakers, even though they are working and being used as a surround sound for my tv.I have spent about 6 hours trying to figure this out, I’m losing patients and getting increasingly annoyed.

5
C
3 years ago
R
rdwinallContributor I
asked in Home theater

Sonos Arc / Arcana / Apple TV question

I’ve got a question about the audio output from my Sonos Arc.  Currently, I have my Apple TV 4K connected to a HD Fury Arcana, which in turn is connected to my Sonos Arc for audio output and Vizio P75-F1 for video output.  Ever since I hooked up the Arcana back in September, I’ve been able to experience audio outputs from the Apple TV 4K ranging from Dolby Atmos to Dolby Digital 5.1 to Stereo 2.0, as confirmed in the About My System section of the Sonos app.  However, tonight I noticed in the Sonos app that Dolby Digital 5.1 is now listed as Multichannel PCM 5.1 and Stereo 2.0 is listed as Stereo PCM 2.0.  Does anyone know what might’ve changed in my A/V setup? I’m assuming one of these components had a recent software update which lead to these differences. More importantly, can someone clarify for me if Dolby Digital 5.1 and Multichannel PCM 5.1 are the same audio output? Sonos OS: S2 Sonos Arc: version 12.2Apple TV 4K: tvOS 14.2

1
E
3 years ago
B
Bestever59Contributor I
posted in Home theater

LG oled65cx losing sound

I got the new LG 65CX tv and sonos arc sound bar last July I’m having issues sometimes of losing sound from my sonos arc when I change over the channels on my sky Q box or even when I watch Netflix or the RTÉ player, the sound will eventually come back after 30 seconds or even longer sometimes, I have got on to LG but they are giving me the run around for the last 3 months asking me the same questions and that they are looking into it.

21
G
3 years ago
S
SRH1Contributor I
posted in Components and Architectural

Sonos one dropping from app

My Sonos has taken to dropping off the system - the useless support page tells me to connect through Ethernet (which is awkward) so I do that, and it recognises the speaker until I stop using Sonos.  Next time I open Sonos, the speaker has gone again.  Wifi is strong, Playbar and Connect are working.  What’s going on?!Also what has happened to Sonos support - used to be able to email them - now it’s just Monday to Friday - not very tech support.. 

4
S
3 years ago
T
tbahnerContributor I
asked in Components and Architectural

Blue checked box vs white checked box

Same question as found in a post over 1 year ago, yet no replies and over 143 views. Can anyone provide an answer? (hello, Sonos support?). I’ve searched forums and have not found similar issues, questions, etc.In the Sonos app (Mac desktop), under 'Group Rooms' and 'Select rooms to group', what is the difference between a groups box that has a white checkmark with a blue fill background and a black checkmark with a white fill background? Upon initial selection, all boxes have white checkmark on blue box. At some point, the boxes on select groups (typically the same groups of speakers) will change to black checkmarks in white boxes. Frequently, but not always, the speakers in the group with the black checkmark in white boxes will no longer play.

1
controlav
3 years ago
S
SteveaOzContributor I
asked in Components and Architectural

Update problem

I’m trying to get into the app but it takes me to an update. Problem is that the email address it is asking me for a password for is not my email. I’ve deleted the app. Rebooted the app. All no good. I can sign in using my correct email and password but this update screen has the wrong email so it’s saying my password is incorrect. Screen shot is below. Any thoughts appreciated. Cheers.   

3
Simon B
3 years ago
M
michelsamoContributor I
posted in Home theater

True play problem with 12.2 (61182310)

Hi everyone, hope all is well,is anyone is still able to tune speaker with trueplay with ? 12.2 (61182310) all my speaker now saying I am not walking enough in my room? Thanks,

1
Rowena B.
3 years ago
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