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Question

Sub.

  • November 14, 2020
  • 1 reply
  • 109 views
A

I have had to reset my playbar and setup the new app version on my phone.  My system will not find the sub no matter what...I have factory reset it, plugged into router, NOTHING works.  I’m so frustrated I want to throw this shit in the street as it doesn’t work 80% of the time...any help????

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1 reply

Simon B
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  • Simon B
  • Retired Sonos Staff
  • November 14, 2020

Hi @Abaumleim, Thank you for reaching out and welcome to the community. Sorry to hear about this issue on your Sonos system. So that we can check the current status and what could be causing this issue on your Sonos system, I’ll ask you to submit a diagnostic report for us to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue. 

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

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