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True play problem with 12.2 (61182310)

  • November 13, 2020
  • 1 reply
  • 72 views
M

Hi everyone,

 

hope all is well,

is anyone is still able to tune speaker with trueplay with ? 12.2 (61182310) all my speaker now saying I am not walking enough in my room?

 

Thanks,

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1 reply

Rowena B.
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  • Rowena B.
  • Retired Sonos Staff
  • November 16, 2020

HI @michelsamo, welcome to the Sonos community. Thank you for reaching out to us and for letting us know about your concern. Let me help you with this.

First, let me ask some questions to isolate the issue so we can create a path towards resolution.

  1. Are you getting an error message/code when you tune your Sonos speakers?
  2. Were you able to perform TruePlay on all your Sonos speakers?
  3. What is the software version of the iOS device you’re using?
  4. Have you tried on other iOS mobile devices?

Please submit a diagnostic report from your Sonos system for us to check. Just include the confirmation number in your response so that we can look up the information. If you need help with any other information, feel free to reach out. We'll wait for your reply.

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