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My Sonos Playlists

  • April 27, 2020
  • 3 replies
  • 288 views
D

Hi there,

I have a Sonos Play 1 version 11.1 and it’s been fine for a long time until today I notice that playlists on the My Sonos are intermittently appearing and disappearing. I usually see Recently Played, Albums, Playlists and Stations but sometimes when I start up the app the Playlists section is missing. 
 

I’ve deleted and reinstalled the app and rebooted the speaker but this doesn’t fix the problem. I’m running the app on iPad and IPhone and both devices are affected.


Has anyone else experienced this problem?

Thanks, Dave

 

 

 

 

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3 replies

Sebastien D.
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  • Sebastien D.
  • Sonos Staff
  • May 13, 2020

Hi Dave,

Welcome to the community and many apologies for the late response. While we’re unsure on what could be the issue. Perhaps submitting a diagnostic through the Sonos app provides us with a snapshot of your system so we can help identify what is causing your issue next time it happens.

Then, please reply back the diagnostic confirmation number so I can take a closer look at the issue.

 

 

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  • Phil A
  • Contributor I
  • January 20, 2021

I have a related problem and have not had any joy with Sonos Support - they blame it on my network configuration even though every other device in my house works absolutely fine.  Indeed as did my Sonos equipment until a recent “update”.

I am not sure how to point you to my post (click my user name maybe?) but it I found a workaround - it’s a bit of a faf but might help.   Good luck!

controlav
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  • controlav
  • Lead Maestro
  • January 21, 2021

This is obviously a bug in the Sonos app (many other threads on the same issue), but support folks are in denial. Use a third party app if you want to be able to see your playlists reliably, until Sonos ack the issue and release a fix (which will take many months, based on the Android search bug last year).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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