Get help and assistance with your Sonos system

I have recently moved my sonos play 5 gen 1 to a new network and have been completely unable to setup the device. I keep getting stuck on the step where I am prompted to connect to the “SONOS’ network. the app tells me “Not connected to ‘SONOS’ Wi-Fi”. Obviously, I am connected to the “SONOS” network.Here are some of the steps ive taken to try and solve the issue:factory reset the speaker tried on three different devices (all iphones and 1 ipad on the latest ios)Unfortunately, I am in a dorm and don’t have access to an ethernet connection. If anyone knows how to solve this or has any ideas, please let me know.

I have the Arc, amp and various Sonos speakers around the house. Linked to the system is an Innuos Zen Mini 3 which holds my music collection.All I want to be able to do is listen to my music while my wife watches the t.v. with her using the Arc.I have a Sonos Port which is not in use at the moment. Is it possible to achieve what I’d like to do if I use the Port, connect its output to something like an Ifi zen blue 3 transmitter. I then wirelessly link a pair of bluetooth headphones to the output of the Ifi giving me the freedom to listen to my music in an adjacent room or alongside her. Has anyone achieved this or have any other ideas? 

Just moved into a new house, and had WiFi set up. I factory reset my sub, and ARC so, I could add them to my new WiFi. They add, but then don’t show up in the app. 

I am helping my father-in-law, her has an old Connect:Amp. It seems to be working to play music via the app, and I get output via the subwoofer port, but there is no Left or Right channel from the amp. Normal run is into the house speakers, but I have tried connecting a speaker directly and still no joy. So it looks like the amp is dead on both channels. I am not familiar with Sonos products, but is there anything else to reset or settings that would prevent this? As a side note I have not been able to configure anything because he does not know his password for Sonos (he is 81 with Alzheimer's). So at some point I will need to claim these devices (Connect:amp, Play:3, Beam Gen 2, Sub Gen 3) under another email without them being released from him. If that’s not possible then these gen1 devices are probably just junk at this point.

Bonjour , quand j’augmente le volume de télé , par ma télécommande LG, le volume ne s’affiche qu’avec + ou - , alors qu’avant il s’affichait en nombre , et ce n’est pas très agréable car on se sait pas toujours à quel volume on est ! Y’a t’il possibilité de revenir au mode d’affichage volume en nombre.? Merci 

Hey Guys, I am aware that I can use a Sonos ADC audio adapter and line in connection to connect analog audio devices and that is fine. I am also aware that I can use (iPhone - DAC  - 3.5 mm audio cable - ADC- Move) combo. This IMHO, an overkill… first take a digital signal, then convert it to analog and then again to digital. 2 times conversion means heavy loss of signal. So then why can’t I use the USB-C to USB-C cable directly from iPhone 15 pro. max to the move2 and stream music directly in digital form? I tried and failed miserably. I even changed the cable twice, no result. Only if I use the Line in adapter, it works…..  If anyone has a solution and or reasons to explain why Sonos does not support C to C data transfer. OR what can I do to get a wired C to C music transfer….. I would suggest that this is one good improvement Sonos should make in their next firmware update. Sonos has already messed up on the app. side, this one improvement will gain some traction for them. 

How do I return this expensive speaker?  The product doesn't connect wirelessly and the app doesnt work at all.  Customer support is non-existent and a class action lawsuit is sure to come.  Move2  

I can’t update my app or add speakers that it doesn’t see anymore unless I sign in as the system owner. I sign in and it becomes an endless loop of signing in but never signs me in! 

HiEver since updating to the new app search hasn’t been working. Get an error each time where I am prompted to check services. What is wrong? 

Bonjour Depuis la nouvelle appli Sonos ( intégration casque sonos)je n arrive plus à classer mes musiques dans mes playlists existantes?Je peux les intégrer dans mes coups de cœur ou favoris mais rien de plus..Pour info, j utise Android..Merci pour votre aide Moderator edit:Google Translate-HelloSince the new Sonos app (sonos headset integration) I can no longer classify my music in my existing playlists?I can integrate them into my favorites but nothing more..For info, I use Android..Thanks for your help  

Can anyone explain to me how to switch on my Sonos move . It’s cut out and won’t pair back up . 

Hi I own a beam 2 and I am getting 2 era 100. To configure them as a home theater if I understood correctly the steps are as follows: I connect the first speaker in the same room as the Beam 2 then I connect the second and then I go to the create surround option. But in the end do you have to do True play or not? At the moment done for the Beam 2. And do I have to set in ambient or full? I would use them both as a music listener and as a surround obviously for films. Thanks. Andrea

Hello,I travel quite a bit. I use Anker a couple of small Anker travel chargers (67W and 100W). I noticed over USB C they do not charge the SONOS Ace headphones. These chargers charger everything else (PCs, Tablets, iPhones, MacBooks, etc). I know they work with PD based on other devices that work fine with PD. For some odd reason they do not charge my Sonos Ace headphones over USB C. The USB A charges fine, yet slow.I’ve tried different cables and chargers. Hard reset the SONOS Ace Updated to latest software on the AceIs anyone else experiencing this issue?Is SONOS aware and going to do something? thanks.

Hi - How can I change my Move, which is currently on the S1 system, to the S2 system?  I have several other  speakers that I will keep on the S1 system.  They’re not S2 compatible.  Thank you! 

My headphones will not longer charge or turn on.  It hasn't even been a week.  Is there something I can do or am I totally screwed 

Hi AllHoping you can helpWanting to upgrade my system to new Arc, sub and 2 x Era 300sI wondering whether it is better for real spatial / surround sound to mount the Era 300s on the wall - above and behind the couch, rather than on stands close to couch? It is quite a large room - approx 12m x 7mAm thinking of putting the Era 300s on the wall behind the couch (the wall is about 3.6m behind the couch)in the photos you can see the wall - with speakers would be attached above the glass balustrade at a height of about 2.4mI am also thinking of adding an Era 100 to the room setup above the dining table. So my question - wall mount the Era 300s? Or keep them closer to the couch on stands? Thanks!! 

I couldn’t get Sonos to stop playing pandora. After unplugging everything it would resume pandora even though I had paused on the app. I deleted Sonos and pandora apps to get it to stop.  After reloading the Sonos app, it can’t find my products , even though when you first go to settings you see all my products for about 1 second until it says no products found.   I could not get it load, said it was not compatible with sonos2. I reloaded original Sonos 1 app. It only loaded one product, a gen 1 play 5. Then, it told me that my play 1s are not compatible with Sonos 1. This after Sonos 2 told me not compatible.  Long and short, I only have one of eight products that will successfully pair with the system, though all will let me go through the green light/ orange light/ switch to Sonos temp WiFi , then says not compatible. Crazy part, if I go to pandora that I had to reload , it has every speaker available to me EXCEPT the play 5 that Sonos let me load. I can only use them with pandora a

I have sonos systems in two different internet locations/houses. Prior to the update, my app would identify my system automatically. Now I have to re-join a system when I change locations. Is this something that others are experiencing or is being or has been addressed? I also have serious lag when using volume controls but looks like others have posted about that already.  

I spent HOURS getting my older sonos speakers set up (after being advised to by newer ones - no thank you since we have 5 speakers around the house) which were working perfectly. After the last app update I had to re-setup all of them (like from factory rest). All connect (not reliably) and one in particular say it’s been made available to the group but I cannot see it at all. I’ve done a factory reset 3x. It’s time consuming and very frustrating. 

https://www.theverge.com/2024/8/20/24224754/sonos-ceo-old-s2-app-re-release-cant-be  

I have era 300 speakers, the Sonos cable for connecting a record player, and a record player with built in speakers (and therefore a pre-amp). When I connect the line out from the record player to the era 300 via the Sonos cable, I get no sound and I can’t find the line-out option in the app. My only source is showing as TV. What am I doing wrong? My era 300s are set up as surrounds rather than a stereo pair if that helps.thanks, Andy

I can play music through my Sonos via Airplay just fine as long as I’m using Apple Music or SoundCloud. But if I want to play something off my iPhone like a video from my photos app or a video from tik tok nothing comes out of the Sonos. I’m using Sonos One and Play:1 speakers. 

It is Aug 21, 2024. Since May I lost the PLAY button for a any folder or album. I inquired previously and the chat tech stated this would be fixed in an update. This problem persists after two updates since my inquiry. Is the issue going to be addressed soon? If I want to play music in a folder or album it can only be done using the app on my pc but not on my android phone or tablet. On my phone or tablet I can only play one track at a time.Also, as noted by many others, I have not been successful adding my music library to sonos. I followed sonos directions and tried many suggested approaches without success. These are basic functions for any music player. A big investment in speakers throughout my home and there is no way to play my music.

I just installed a Tv wall.  I have 4 - 65” tv’s connected to my Jtech Video Wall Controller.  I am a novice when it comes to these things.  Not sure how to connect my Sonos Arc and Amp to the video wall controller.  Can anyone help?

Good morning,I have a set up with my TV of a Playbar, Sub and two Play:1. This was connect to my LG tv via the optic cable and had no issues.However, the TV developed a fault and I had to get a new one. I decided to go fo a Hisense tv, it has all the connections I need. But the Playbar will now not work with the tv. I’ve tried every setting I can and even reset the playbar to configure again. It recognises its connected to the TV but thats as far as it goes. Someone has mentioned a convertor for the optic to e-arc. Is this a thing or am I missing something simple? Thanks in advance for any advice.