Your feedback on the new Sonos App

Tongue in cheek Bumper . . . tongue in cheek.

Did the update on my iMac . . . still can’t update the Music Library and Music Library still shows “No selections are available” for any category within the Music Library. So much for being able to play music almost seven weeks in to this debacle.

No speaker firmware update for me, all my stuff still on 16.2

In what way is creating groups failing. How are you trying it?

After the update of the update… today June 24 th : still impossible making playlists still impossible get my NAS to favorites… 

So I go on using SONOPHONE, the good alternative.

Part of the problem is this: There seem to be so many issues with the new controller that are still turning up that it is well-nigh impossible for an individual user to know whether his own problem(s) are specific to his own setup or baked into the app and either a ‘known issue’ or an issue yet to be isolated and ‘known’ to the Sonos development team. The Sonos ‘update’ page is not particularly informative; it does not address many of the seemingly universal and major concerns users have identified in these many, many posts; and it does not provide a reliable timeline for expected resolution.

At this point, I’ve resolved to step back, play what music I can with the controller in its current, albeit diminished form; and wait for the dust to clear. I don’t intend to update the app further, because thus far all that seems to do is generate a whole new set of problems to be chased.

A month or so from now, I will check back in and see whether things have returned to normal to the point that I can pull down the latest iteration of the Sonos controller from the App Store; open the app; and without much if any fiddling around begin to use my system and access the pre-existing features like Sonos playlists, queue editing, reliable grouping of speakers in each room, volume control and all the rest of the functions we had up until about a month ago.

It would be awfully nice if Sonos would notify us by email if and when that time arrives… it seems Sonos is able to provide a constant flow of advertising for new products to me via email, so surely it could notify me when the app development process is finally completed and full functionality is restored.

If this unfortunate mess has not been satisfactorily resolved a month from now, it might be time to consider alternatives for music storage and playback; not a good option and one that it would be premature to take now. 

In the meantime, it seems we’re all here busting our picks and not making much progress. Sonos unquestionably has made a mess of this and lost considerable good will in the process. Hopefully that will be a lesson learned and one that will result in changes in corporate management and policy. To this point, there’s little indication of that; but time will tell. 

Q: How did you add the library on the Mac?

A: I’ve done it exactly as outlined above some time ago and was able to recreate the path - and no go. Then I also did it exactly as the latest Sonos directions instruct - and no go. I’m running macOS Sonoma v 14.5 which defaults to SMBv2/v3 for file sharing.

When initially done per the Sonos instructions, I did get to the point where Sonos said that the music library was set up and would take several minutes to load or words to that affect, but still - no music shows and unable to update the music library.

As I’ve said before, it shouldn't be that difficult or complicated to get this product to do what it’s supposed to do and even more frustrating when following Sonos instructions to the letter and still not being able to play music. 

Bumper: To the best of  my knowledge, there is no way to revert to SMBv1 and then back to SMBv2/3 on a Mac. One can only turn SMB on or off. It’s also my understanding that macOS Sonoma v14.5 (the version I am on) defaults to SMBv2/3.

I’d gladly accept being wrong if that meant I could do a fix, but one would think Sonos has expert Mac people on their team to anticipate, experience and then fix those issues or at least provide additional details. I can only hope that as you said this is an SMB firmware bug that Sonos can address. Are you listening, Sonos?

Just my 2¢.

“Don’t forget to run the system firmware update after updating the app”???  Since when have we had to be concerned with that and, where in the iOS environment is that even located?  Are you talking about the SONOS systerm firmware update or Mac firmware?

For the record I, for whatever reason, updated the iOS app about an hour ago and… it resolved absolutely NO issues that I’ve and continue to have.

Bumper… Thanks for the tip and the warning.  Quick clarification please: By “the firmware on the Sonos device”, are you referring to the firmware in the speakers themselves or the app?  If it’s the hardware, I more than likely wait until (IF) Sonos releases an update so we don’t have to do the sleuthing and leg work for them. I mean, my speakers still work using the S2 desktop controller and, as my TV home theater.

okay, so having played an album and started a new one my iPad app Recently played now says unable to load content. Anyone else have this issue? Recently played on my android phone app seems fine. I guess it’s another local library issue?

Hello @Rhonny , may I ask what you found when you did the "full firmware update"?

I got prompted to do it earlier but, what with one thing and another, am very suspicious indeed about taking that plunge. 

I am on Android, so the experience may not be exactly the same,  but it would be great to hear that it brought back all sorts of functionalities we have been missing for the last several weeks. 

Or maybe not. 

Cheers, 

John