General feedback and conversation

Hi, I’ve had my Sonos Beam for just over a week and have noticed the white top piece is starting to show a mottled grey colour, mainly at each end. I haven’t tried rubbing it or cleaning it yet because I don’t want to make it worse but it doesn’t seem right to me.  Has anyone else experienced this?

I have still not received my refund after a month from receiving an email advising that Sonos had received the product. This is well over the 10-15 Business days refund time stated in the email.I have been unable to contact the customer support team for further advice. Please can someone help?  Best,Chloe

Hello, Sonos Arc + Sub arrived yesterday and the overall sound experience is amazing, fantastic and outstanding ! Still waiting for a pair of ONE SL to form a perfect surround dolby atmos system.  But, for the premium price of 1900€ there shouldn NOT be any cosmetic defects at all … Pretty dissapointed ! 

I am a customer with four Sonos speakers and received a few Sonos gift cards earlier this summer to add another speaker. I am very frustrated with the experience to say the least. First of all, there is very poor messaging on the gift card redemption, i.e. where and how to redeem and why redemption fails to work for $350 worth of credit. After speaking with a customer rep. he made it clear that redemption does not work for back-ordered products until they are back in stock. However, since July, I have watched the expected delivery dates on several products slide back from week to week and there is no resolution. The customer service rep. suggested that I purchase the product with my credit card and then send my gift card redemption numbers to them through email for a refund when the product becomes available. This obviously is not a secure way to send the information and I’m sure Sonos would be happy to have the additional transaction. I contacted another customer service rep through t

Hello,I need to speak with a manager about my recent order. It’s been almost a month since I ordered an item, and I’ve been trying to get in contact via chat, email, and phone and no one is willing to help me, instead I’ve been so unprofessionally ignored, and this says a lot about the customer service of the company. First I was told my orders was going to be shipped by 12/18/2020, then it’s changed for 12/31/2020, and yesterday I received an order cancellation email, so there’s is something serious going on. Thanks.

Technology that needs advanced engineering Sonos Tech and Research and Development:Great Break Through in a system improvement to accommodate everyone especiall those lacking an internet provider:make a new sonos connect device that has a usb input to accommodate an external hard drive of possibly up to 1TB of data so a user can play their library directly through the component and avoid the need for usb capable modems or NAD devices 2) make the sonos connect capable of connecting to a users cell phone data via username and password to enable streaming of radio if desired 3) bring back the hand held controller so sonos is totally operational and functional without the need for a phone app or computer app I believe these ideas are worthy of consideration and would make the product more accessible for people in remote locations and who wish to not store music on a computer or even need a computer to enjoy their music libraries like we did with our LP’s and CD’s and Cassettes This product

So I am ecstatic over using a new play 5 gen 2 as my sweet little hi fi compact setup in my bedroom for playing vinyl and digital there.  sonos does a better job translating vinyl to the digital realm and back than any other sub $1000 system.  I bought and returned a few, including the Bluesound.  play 5 gen 2 a BIG step up in SQ.   But I now have a 2 month problem that Sonos is aware of and won’t fix.  my turntable has always had better than cd fidelity at source level set to level 9.  well now level 9 is with a bug and won’t work.  levels 1-8 work fine, but at a cost of lower fidelity from the digital volume reduction, making it pointless to spin records.  yes, level 10 is still operative, but only if you select 9.  selecting 10 leaves you at the last level you were on.  thus 9 is now skipped altogether.  the end result is if you toggle from 8 to 9, what is really happening is (listening) you are going from 8 to 10.  closing app and reopening verifies all this. why the big deal?  bec

I cannot connect my Sonos One second generation to my Echo dots as a group! I want my dots in the lounge and dining room to play the same as the kitchen Sonos one!

I just got the Arc but havent gotten a chance to set it up yet. I have heard that surround sound over Nintendo Switch isn't available yet. Has anyone with an Arc tried this? Does anyone know if there is going to be an update for this?

What equipment do I need to buy to be able to separate my Sonos into two systems? My new Sonos arc is not compatible with my original play 5 and my bridge. I understand I can still use this speaker, but only by itself. Do I need something connected to my router to support the arc, plus other newer speakers I am using?

I called customer service on November 6th and explained that I’m intersted in buying a Sonos system and seeing that Black Friday was coming up I wanted to know if Sonos would price match if the products I bought would be discounted during Black Friday. I was told there is a 45-day price guarantee, and decided to buy the system on November 6th.Around November 24th or so the Black Friday discounts was announced and when I contacted customer service again on November 25th the price guarantee turned out to be a 45-day money back guarantee, which is not the same thing. I explained my case to the customer service representative who told me that I need to talk to the sales team. He registered a case for me and I got a mail saying it could take up to 7 days before I hear back because of high contact volumes.I waited for 14 days, heard nothing back and then tried to call you. I waited for 2 hours in phone queue before hanging up. At the moment I’ve been waiting for 34 minutes. The 45-day return

It’s almost 2021...add an Apple Watch app already!!!

On the app - top of the rooms list.  Would be very convenient if several speakers going when going to bed /out etc.

So currently I have the Sonos Amp hardwired to 4 ceiling speakers in my living room and then 2 Sonos Ones in my kitchen and dining room  I’m debating upgrading my current vizio surround setup to the arc and adding 2 additional rear One’s I have a 2017 Model Sony XBR830B Is it even possible to pass the Atmos to the amp from the arc and have it create that effect.. or in the very least if I have the arc + amp, am I able to use the ceiling speakers as general surrounds adding onto the arc and rear One’s? if I'm not getting that Dolby Atmos from either my TV or the arc, would I be better in just saving the money and buying the Play sound bar? Any input would be appreciated, thanks 

I ordered the home entertainment system ($1800+ ) on 11/30/20 and never received the Arc. It is impossible to reach customer service and no response to emails. Sonos needs to improve it’s support if it wants to enhance sales.  I intend to return what i received and cancel my order if sonos does not respond soon to. Y issues

You’ve added the ability to pair 2 subs to HT setups. This is awesome and works well. I have multiple rooms with a stereo pair of Gen2 Play:5’s and a sub. A couple of those rooms are large and could also benefit from an additional sub, but this is still not possible. I would purchase additional subs if this feature was added.

I can’t read any of the replies to questions in the forums. Why?

Is anyone else frustrated by the subpar service integration of Apple Music in Sonos? It’s a seriously limited integration. Why can’t Sonos do better?

Since all devices have a Bluetooth module, and apparently you all don’t want to disable it after setup, might as well make use of it.Variable transmission power level: This allows Bluetooth to play a bit nicer with other 2.4GHz devices. LE Audio: Make it another audio sink, allowing one to broadcast from apps that don’t support Chromecast. And who knows, maybe mesh audio in the future? LC3 audio codec. 

Hello, The Sonos app / controler allows to easily disable the Wifi of the Sonos players. It seems that not a lot of multiroom systems allow this and in my opinion this is one of the advantages of the Sonos systems. Indeed, for the ones like me who want to limit electromagnetic waves (precautionary principle) or just give priority to Ethernet connection, it would be an appreciated functionality. Some of the new Sonos players like the Sonos One integrate bluetooth capabilities. My wish is to have the possibility to disable the bluetooth. I know that it is supposed to be used only initially (at the first installation of the product) but some have noticed that Bluetooth waves are still emitted by the device after the set up phase. My goal is not to start a debate regarding the impact of electromagnetic waves but to ask for this ability (something common on a lot devices especially smartphones). Thank you for reading this, Cédric

2 weeks ago I had a system upgrade in my house with 2 Sonos Port’s.  Nice.  Works well.  I gave my credit card to Reel Time Sight and Sound in San Juan Capistrano to order the products and for their labor.  Last week I noted a charge of $322.18 on the credit card and come to find out it was for a Sonos Move that I didn’t order. I received it 2 days later, never opened it and  I tried to return it but the Sonos site would not allow me to print a return label (WHY?). I’ve tried numerous times to call support but I’m placed on terminal hold for over 1 hour.  Sad!   Does anyone have a recommendation on how I would return this product that I never ordered in the first place.  I emailed the CEO, ……..like that will work BTW contacted Reel Time Sight and Sound 4 times (as they held the credit card) and they seem to care about you before the sale, not after.  You can do better, Jon. 

Hi all, I updated to the new S2 app and found that the «Pause all» button no longer was in the System tab.  Every morning I play different music in 5 different rooms. When I leave for work I need to Pause all rooms. Is the button really gone, or am I not looking in the correct place? If it’s gone, I want it back - please. This is just like when Sonos moved the alarm clock to Settings (using non-English Sonos app)… why do they do these things?

Sonos really need to consider allowing chromecasting on the Sonos One (Gen 2) This is really limiting android users.   I hope this can be looked into and a software update follow.   Thanks,

The white sonos arc should have white cables as standard the same as the white speakers.It looks ridiculous and having to buy white ones is both a waste of materials and profiteering by sonos on an already expensive piece of kit.shame on you.

What is wrong with this company, really? It was a good software company who started making decent speakers, and years ago the devices were so easy to install, operate.Now, owning a 2000 euro home network, cutting edge Cisco technology, and made it accessible for every ancient and brand new device with PERFECT wifi in every single corner of my house, Sonos DOESN’T work. I owned a series of components from the Play1, Play 5 and connect, which were perfect for the earlier years, then I upgraded to a more expensive setup with separate massive amplifier and so on. So I thought, let’s shop IKEA and I bought 2  Symfonisk’s. I saw on Youtube they were based on my previous favorited Play1’s but boy, how was I wrong.The apps are horrible, S1, S2, WHAT? They show up on both apps, and still AFTER the steps finally asking me to connect back my phone/iPad to my home network (so the app can search for the speakers I guess), bang, no connection, flickering colors, everything.Connecting them with a LAN