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Contributor I
Feb 27, 2021 2:45 PM UTC
Answered

Can't unlink a Spotify account from my Sonos

Well, about a year ago, I used a Sonos Speaker (don’t remember which one, I remember it was white and kinda round but also tall). I used it because it was set up in a lodge I rented for a few days to go skiing. So, I set up an account and linked my Spotify to it. Well, yesterday, someone, who probably rented the same lodge as I did, connected to the Sonos speaker, and my Spotify account started playing random songs on my phone. There is absolutely no way I can get to that speaker to reset it since it’s in the lodge. I tried to go unlink devices in the Sonos App, but all of the Settings are greyed out, is there anything I can do, because I don’t want to create a new Spotify account because of this. Thanks

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controlav
controlavAnswer
Lead Maestro
Feb 27, 2021 2:52 PM UTC

Looks like you can also do it from the spotify web site:

https://www.spotify.com/us/account/apps/

 

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

11 replies

controlav
Lead Maestro
Feb 27, 2021 2:49 PM UTC

Change your Spotify password, then the remote speaker won’t be able to use your account any more.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
LbouchardAuthor
Contributor I
Feb 27, 2021 2:51 PM UTC

That doesn't work, because the Sonos seems to be linked to my account without the need of entering any password, so it doesn’t matter if I change it or not. Btw I already tried too, didn’t work.

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controlav
controlavAnswer
Lead Maestro
Feb 27, 2021 2:52 PM UTC

Looks like you can also do it from the spotify web site:

https://www.spotify.com/us/account/apps/

 

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
LbouchardAuthor
Contributor I
Feb 27, 2021 2:52 PM UTC

I think it may work, thanks :)

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LbouchardAuthor
Contributor I
Feb 27, 2021 4:43 PM UTC

It didn’t work.

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Ken_Griffiths
Feb 27, 2021 5:08 PM UTC

 

It didn’t work.

Perhaps change your Sonos Account password too, aswell as signing out of all your devices in the Spotify account overview.

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controlav
Lead Maestro
Feb 27, 2021 6:41 PM UTC

It didn’t work.


You need to contact Spotify then, as this is all their problem to solve.

(Changing the Sonos password will do nothing, as the other system isn’t even on your Sonos account).

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
LbouchardAuthor
Contributor I
Feb 27, 2021 10:41 PM UTC

It didn’t work.


You need to contact Spotify then, as this is all their problem to solve.

(Changing the Sonos password will do nothing, as the other system isn’t even on your Sonos account).

Well I think it’s Sonos’ problem, because the actual settings to unlink the device from my account are all greyed out in the Sonos app

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LbouchardAuthor
Contributor I
Feb 27, 2021 10:44 PM UTC

 

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LbouchardAuthor
Contributor I
Feb 27, 2021 10:45 PM UTC

If I could have access to those settings, it would be great

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