I’ve never done this before, had a terrible experience and posted it. But this frustrated me and the lack of support was disgusting. If I wanted this type of quality I would have bought a Samsung or Sony box system for half the price. But no, we all bought Sonos because of the expected quality of the product. Here’s my experience, take from it what you want… For only two years I enjoyed the sound quality from my Sonos system only to find for absolutely no reason whatsoever last night, the Sub quit working... Strange right? it has been in the same place on the same settings since I bought it. All of a sudden, no lights, no power, nothing... Contacted support and ran through a bunch of troubleshooting options only to confirm, the sub power supply is dead. Wow, only after two years. I've never abused the system, the sub has always been in a well ventilated safe place - this must be a one off right? A faulty sub? Wrong!!! This is a very common problem, just search it in these message boards... Not usually after two years, but the sub eventually craps out. No big deal, Sonos will step up to the plate and support their product right? WRONG AGAIN!!!! Sorry sir, you need to replace it at a replacement fee of $530. I appreciate the discounted price, however, how can you possibly feel this is acceptable after only two years? The product was registered December 2018. For those who are contemplating adding a Sonos system to their home theater and checking these threads before you do, look elsewhere, save yourself a ton of money, these units are designed to fail after the warranty expires. They understand that the replacement value is still cheaper than replacing the entire system and the capitalize on it. Stay away, do not purchase Sonos, there are far more reputable companies that will stand behind their product. Sonos, you should be ashamed.
