General feedback and conversation

I would like to make the following request for the Windows Application. Would it be possible to have an additional Sort and Filtering options when Searching through Albumse.g.1) Search for Pearl Jam (Artist)2) Selecting Pearl Jam lists all their Albums.Note: Albums appear to be sorted by release date.Sort Request:Ability to Sort Album by Name / Release Date.Would also be nice when one could select the default sorting in settingsFilter Request:Ability to filter on Album Type (Album / Single / All )Note. I Think have also Seen ‘EP’ as under somewhere. Note Sorting and Album/Single is Shown hereAndrewAdditional Information:Screenshot is from the Windows App Searching though YouTube Onlne Library. 

Hi,I know a wifi connection is the preferred connection to configure your Sonos products, but I reckon we should have the ability to configure some, if not all of the settings for our Bluetooth-enabled Sonos products. I own a Sonos Roam and I do not have a constant internet connection due to an incompatible wifi network and every time I wish to configure my Sonos Roam, I have to look for a compatible wifi network. I know the Sonos Roam is still a wifi-first, bluetooth-second product but I don’t think the ability to adjust basic settings such as Alarms, EQ, etc. would be too much to ask for.Kind regards,CleffyHeft

Just got the Roam.  Was very excited to buy it.  Unfortunately it is not S1 compatible.  Setting up a split system with S1 and S2 seems unnecessarily complicated, take down S1, add S2, recreated S1, etc.  Alternatively I could just throw out my first generation S5 speakers and replace them at $500 a piece - oh wait, there is the 30% discount … seriously?The whole thing just turned into a very frustrating experience.  I have been a Sonos customer for a loooong time - will use my current system for the time being but done with Sonos.  Company does not stand behind it’s products and obviously doesn’t value long-time customers.

I’ve had an Arc now for about 2/3 months and I love the thing, I’m currently watching The Mandalorian as we speak, but I can’t help but think my room/trueplay isn’t getting the most out of the Atmos up-firing speakers.Trueplay does a pretty good job on the whole in terms of frequency response etc but I don’t think it’s all the way there yet with the level of the up-firing speakers. When I turn Trueplay off when watching Atmos content, and I know the upward speakers are in use, the level of them increases quite a bit, so all I ask is a setting in the app to control this, in exactly the same way as the surround speakers currently work. I’ve tried many different ways of measuring for Trueplay to try and rectify this but none of them seem to work, as obviously the algorithm thinks they must be too loud, and I disagree!    

I’m sure I’m not the only person who has a head like a sieve and forgets where I left things (and has a fear of small but high value items being stolen, too).  Apple recently announced that the Find My network now offers new third-party finding experiences. (See more here). I think it would be really great if the Roam (and other portable speakers) shipped with an option of having Find My built in. SONOS should apply to get into Apple’s MFi programme and start developing/manufacturing products with that the Find My feature built in.  Images source: Apple Inc. 

WHEN ARE WE ALL FINALLY GOING TO BAND TOGETHER AND FILE A CLASS ACTION SUIT AGAINST SONOS???  WE KNOW ALL THE ISSUES - SCAMMING PEOPLE WHO OWN SONOS AND HAVE OLDER MACS….ETC ETC….

How can I upgrade my bridge if I can’t connect it to my S2 system

how do i find my own posts?

To owners of 2020 Samsung QLED TV’s and Sonos Arc, has anyone noticed the black & white changing patterns that used to display on the screen before a source was selected are now gone!  My Samsung Qled was recently updated automatically and then I noticed the patterns were gone.  I unplugged everything and plugged in again but still no patterns.  The TV and Arc work well together but the patterns were nice when you’re just streaming music.  Any thoughts on this?

Sonos five. needs a rethink. Bought this speaker at Xmas  Big mistake for now.The crossover setup in my opinion is well off. Yes, good base. But music is not just about base!. . What is missing is the voices, way back in the background wearing a Facemask!. I want to hear what is in the music not just thumping base that drowns out voices and percussion.  This would be an exceptional speaker if they got the balance right.

I’d like to see Wireless Surround Headphones that provide the same immersive experience as my arc/fives/sub gen 3 provide.

Dear community, Dear support, I would love when we could receive some volume increasing functionality for the alarm clock. On the other hand it would also be nice to have a sleep mode with an volume decreasing function as well. Thank youYours faithfullyClaude Kieffer

Hi, I just received my Roam and I am quite happy so far. But running on my first charge, I do have 2 ideas for features.Charging status: while I do understand that people would not like to have an LED burning all the time if the Roam sits on a charging pad the whole day, I would like to see a configuration option to at least display a “fully charged” status on the speaker for users, who don't want to charge that thing all the time. Yes I know, battery status is displayed in the Sonos app. But I would like to request an integration of that status with the voice assistants. I asked Alexa for battery status and she answered, she is unable to get that status from the system.   

Has any on got a direct email or contact for Sonos as support and customer service is shocking

I recently received my Roam and I have a couple of items to bring up for v2 of the Roam.  We have Sonos products in all our family homes, from Grandparents houses to Kids rooms, and love the quality, so this comes from our personal setup and first days with Roam:Came uncharged from manufacturer - Strange but ok.  No charge me first sticker and perhaps I missed that note on setup via app.  Charge - It is hard to know if the charge lasted more than 4hrs but that was how long we played music on first use from 100% at 75% volume.  The device was dead the next day.  How do you know how much battery is on device?  Its not in quick setup or app and therefore you have to look in Sonos App and cant do it from speaker itself (kind of strange).  Power Button - This is my biggest issue.  The power button is very hard to depress and know when you are turning the Roam actually on and off.  It feels...cheap to press, like on a $6.99 radio.  Yes, there are the chimes and the tiny lights but I pressed

I pre-ordered Roam weeks ago then was emailed about 10 days ago that my card failed. I spent hours on the phone firstly with Sonos and then with my bank and their fraud department and established nothing was wrong with my card whatsoever there is more than enough money available and was told by the Sonos agent there had been ‘complaints with your site’ indicating a know problem- therefore last Thursday after another session on the phone you cancelled my original pre-order, placed a new order, ran my card whilst I was on the phone - it was authorised - I had the confirming email, and today I have an new email saying my payment is not authorised again. Clearly you are having problems, clearly they are not resolving. I’ve been buying your products for years and therefore a repeat customer and find this situation unbelievable. I can see other similar complaints but that Sonos have chosen to ‘close comments’ to the community posts they don’t like. 

Bought it, drove the 1.5 miles home, plugged the usb cable into Roam and power source, fired up the app on iphone, added the Roam, updated the Road software, played music - works like a charm, no issues.Connected to Bluetooth on IPAD, connected, played a book from my IPad Library - again, no issues.Eveything working as advertised in about 12 minutes, including the drive home!  Well done Sonos

I've various Sonos products spread out in 3 zones and subscribed YouTube music streaming service. Recently I replaced my wifi network with mesh zenwifi ax8. Since then i encountered many problems, such as intermittently fail to detect the devices, access to YouTube streaming service etc.Any advice on how to address this would be very much appreciated. 

The criticism was about ridiculous full screen Radio HD ads on the Sonos app

Hello,so here I am asking Sonos to come up with an app for the Apple Watch. There are 3rd party apps out there but unfortunately they are rather unreliable. So, Sonos, please!! :)

Hi. My system sonos system in living-room is composed by Smart TV, a ONE SL, a Sub-woofer, and two Play 5. And next to the living room I have, outside, a pair of outdoor sonos speakers.I would like to know if Sonos AMP can help me in the performance of all of this and, very important, if the AMP connects by wi-fi or if it’s only by cable (through the bananas)? 

I am a retired sound engineer, technical manager of several recording and post production studios. I began my professional life as an electronic engineer in a hifi company, and finished it as a network administrator and web designer.A friend of mine had the bad idea to offer to me his old sonos system, composed of a NAS, a bridge, a Play3 and a Play5.I had spend two days to connect them. TWO f… full days. I had never seen in my life such a stupid system, so badly designed, so badly explained and so many bugs in one single app. Nothing was working as expected. And I’m not alone to think this: just see the ratings of the Sonos1 app in ‘Play Store !!!And the sound quality: No comment :-(I'm on the verge of throwing it all in the one room where this whole mess will work properly: the trash can!Just for the record, I own a pair of Kef 50 Wireless. It took 10mn to set them and the sound quality is just day and night: How can somebody pretend a single enclosure like Play5 to be ‘stereo’ and  

Can I connect a Sonos Amp to 1 pair of L/R and 1 single stereo ceiling speaker?

Is it possible to create 5.1 SS with Sonos Arc, 4 Polk in-ceiling speakers/sub already installed, and a Sonos Amp? 

Hi, why such a small media image on the landscape view of the controller still?  See attached.  Wondering if there is an enhancement on the horizon to improve this?  I would prefer this media image to be 25% of this screen.  As it is, it adds very little to the display.  Do you agree?