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Thommy2458
Contributor I
Jun 26, 2021 4:35 PM UTC

Mixcloud- Unable to Connect

Has anyone been having problems with Mixcloud? Any new shows or mixes comes up as “Unable to connect to Mixcloud” this happened about six months ago also

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    4 replies

    James L.
    James L.
    Retired Community Staff
    Jun 28, 2021 7:47 AM UTC

    Hi @Thommy2458,

     

    We’re not aware of any service issues with Mixcloud at the moment. Are you still experiencing issues with this service?

    If so, it might be worth submitting a diagnostic after one of these issues and getting in touch with our customer care team. They have the tools available to take a deeper look at what’s happening with Mixcloud on your system.

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    Thommy2458Author
    Contributor I
    Jun 28, 2021 1:03 PM UTC

    Hi James- yes, I still can’t play any newer shows, I’ll submit a diagnostic and then call, since it’s been over a week now. Thanks for responding 

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    jstnw
    Lyricist I
    Jun 30, 2021 4:23 PM UTC

    I’m experiencing the same problem. I’ve tried removing and re-enabling the mixcloud service, with no luck. 

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    Thommy2458Author
    Contributor I
    Jun 30, 2021 5:19 PM UTC

    Hi jstnw-I had a Sonos rep help me yesterday and the only thing that finally worked was unplugging my Play 1 speakers and Boost for ten seconds. Before that, we deleted Mixcloud and reinstalled. I hope this helps!

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