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Mixcloud- Unable to Connect

  • June 26, 2021
  • 4 replies
  • 241 views

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Has anyone been having problems with Mixcloud? Any new shows or mixes comes up as “Unable to connect to Mixcloud” this happened about six months ago also

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4 replies

James L.
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  • Retired Community Staff
  • June 28, 2021

Hi @Thommy2458,

 

We’re not aware of any service issues with Mixcloud at the moment. Are you still experiencing issues with this service?

If so, it might be worth submitting a diagnostic after one of these issues and getting in touch with our customer care team. They have the tools available to take a deeper look at what’s happening with Mixcloud on your system.


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  • Author
  • Contributor I
  • June 28, 2021

Hi James- yes, I still can’t play any newer shows, I’ll submit a diagnostic and then call, since it’s been over a week now. Thanks for responding 


  • Lyricist I
  • June 30, 2021

I’m experiencing the same problem. I’ve tried removing and re-enabling the mixcloud service, with no luck. 


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  • Author
  • Contributor I
  • June 30, 2021

Hi jstnw-I had a Sonos rep help me yesterday and the only thing that finally worked was unplugging my Play 1 speakers and Boost for ten seconds. Before that, we deleted Mixcloud and reinstalled. I hope this helps!