General feedback and conversation

Are there software update plans to allow someone to connect two Sonos Moves using Bluetooth to make a stereo pair?  This would make it a significantly better product.

I’ve been trying to find a way of disposing of a Play:1 any other way than binning it. It doesn’t come up on my account to apply for an upgrade and don’t mind. Just want to dispose of it thoughtfully.

Hi, could we get a volume limit based on time?There is already a hardcoded percentage volume limit in S2.Since there are laws like Noise Regulation for Apartment Tenants.I have 2 SONOS Subs and living in an area when after 10 pm, you are not allowed to make any noise that other neighbors can hear. I saw this around, but the post is like 2y old without much change, and this is an easy and vital feature for owners and not owners of Sonos products. Thank you 

Hey all! I’m making this post simply to throw my hat into the ring for wanting stereo pairing over Bluetooth using the Sonos Roam. I was pretty disheartened to receive mine and find out that it only works via WiFi. For an otherwise feature-rich and premium product, it seems like a glaring omission. Heck, I’d be satisfied with having the option of pairing two or more together as a group instead of in a stereo pair.Given that I’ve since discovered that the Move has yet to support this also, I’m assuming there must be some significant technical hurdles preventing it, so I’m certainly not going to get my hopes up… that said, I gotta at least ask in the hopes that this can some day be a reality. My Roam is so lonely by itself, but if I can’t make a stereo pair/group over Bluetooth, it’ll just have to get used to it lol.Thanks a bunch!

When playing music with surrounds set to full, please could we have the option to mute the soundbar, thus improving stereo image of music tracks. Many thanks

I was searching for the desktop Sonos app and came across ‘Only Sonos’ (https://only.sonos.com) It is owned by Sonos as it shares the same privacy policy. Unable to sign in with existing Sonos account nor create a new account as it requires an access code. The favicon is a graduation cap and there is mention of ‘academy’ 

Am I the only person that is moving away from Sonos due to this Sonos 2 compatibility crap that they tried a few years ago and stopped? I’ve invested close to $5,000 for my entire house over a couple years and have had enough. I can’t afford to buy a house full of new sound products every few years. Any suggestions on options? 

I’m in the same boat as many other legacy Sonus customers.  The lack of integration of new products like Roam and Move with our legacy S1 products is a betrayal of those loyal Customers that helped make the company successful.I could understand Sonus developing S2 to take advantage of additional features that may not be available for S1 compatible equipment, but to not make them backward compatible at some basic level is either lazy or incompetent - the alternative, suggesting this by design smacks of a company seeking to generate future revenue from planned obsolescence rather than innovation.Only option for me at this point is to take both the Roam devices back to the store and no longer consider myself a Sonus Customer.

Hi, my library is bigger then 70000 titles. Is it possible to split my lib in two parts and use two sonos connects to play my music. My idea is to play lib1 with connect 1 and lib2 with connect 2 both? Thanks for any help

I am posting this after reviewing a lot of forum exchanges about the playlist limitations. I recently upgraded my home with four new Amps, replacing the Connect amps (though one is still in line).  It was my understanding that these new Amps were more powerful and robust, faster processors and so forth using the S2 app. I get that Sonos and other companies are pushing people to streaming or serving to the masses who stream instead of using their own music (if they even own any). But I’ve been in the radio business all my life. I have 15,000 songs and just shy of 1,000 playlists. Some people have asked on the Sonos forums; “Why do you need so many playlists?” My response is; What does it matter to them? The fact is, I curate my playlists in ways that satisfy my tastes. For example, genres are broken into various categories such as AM Pop (Top 40 for your purposes), Classic Rock, XM, FM Pop, CHR and so forth as well as by eras (e.g. “1970-1975”), ratings (e.g. On top of the just named pl

Currently in the android app, volume can be adjusted as a group or per device when group streaming. Initial volumes vary per device based on prior usage which requires normalizing the volume of each device. After that, volume can be adjusted as group with the phones volume buttons. Adjusting each device is annoying. It would be helpful to be able to select one device on the volume menu and the rest of the devices in the group match the volume of that device. This would be a quick adjust setting (not a permanent toggle) so existing functionality to adjust per device or as an entire group is retained. 

Hi. A very small but still annoying issue. I’m using the Sonos app on my iPhone, and when I’m adding songs to my queue I get the ‘One track added to the queue’ banner each time. Fair enough. But why does this banner need to stick here on my screen for like 4-5 seconds? 1 second would do. It’s annoying. 

Please allow customers to use PayPal as a payment option when an item shows backorder status.  Currently only Credit Card is allowed.

Hello jusr s praise had a play 5 malfing up on the networkafter a long ts session a playfive poisionedthe network with brokern packets  support replaced unit all good andme happy

How do I contact the app developer  

I’d like to have an option to create permanent virtual rooms/groups (or virtual stereos, i.e. permanently linked stereos) so we can re-use them many times.One feature that I use often is play a song from spotify, I need to play in one speaker and then to to the sonos app and group it to other speakers which is all but user friendly!Also, the existing ‘group’ feature available in the mobile app is not available in the mac app, can you please add it…?This has been previously requested many times by many users many years ago (first thread goes back 14 years and all of them have been closed for comments!) - is SONOS listening to customer feedback?? Where are the features development pipeline?Many thanks

In the upper right hand corner it shows me as having a pending private message, but none is there.  Not sure if it is a one-off for me, just pointing out.

How best to provide feedback and product suggestions regarding Sonos hardware?

2 hours and counting *Moderator Note: Modified in accordance with the Community Code of Conduct.*

I know this is more of a help/issue community forum on specific issues but wondering if their would be a benefit to adding the ability to add multiple choice questions or polling questions. It might be beneficial to not only users and potential users but also Sonos as well. Not sure if this forum has the abiyto do so but wanted to plant the seed and get people’s thoughts. 

Why do Sonos constantly keep sending me an email that asks me to update my first and last name? I have responded dozens of time yet they keep sending me the same email.  thanksross

So the battery has drained from 75% to 54% in just over 1 hour. How can this be right? The whole idea of this portable speaker is to take out of the home situation. Are they going to do anything to rectify this?

Hi at Sonos! I made a typo mistake whit my profile name:( I wrote thir29 but I was supposed to type thor29 ! Please help me to change it to thor29 🙂 Best regards

I recently purchased a Sonos Roam and my thinking was very much that this was my first step into the world of Sonos and that I would very likely build out a full system from this starting point. I currently own a Naim Muso but was seriously considering changing over to Sonos as although the Muso is superb at delivering music it doesn’t handle TV & movies very well.That thinking has frustratingly came to an abrupt halt as the Roam has been problematic since I’ve owned it and the user experience is frustrating to say the least. I really didn’t expect this to be the case but after yet another attempt to solve the bluetooth connection issue and hopefully pressing and holding the button for one second, three seconds five seconds etc, hearing a second bleep, not hearing any bleeps, trying to turn it off and it decides to turn itself back on and I’ve now admitted defeat after lots of expletives and will be sending it back.I love simple beautiful design and I really do admire the thinking

Hi,  I know there are a bunch of topics that answer this question but it would be amazing if when you turned off the roam it would NOT turn back on when opening the app. The amount of times I’ve gone to use it and its dead is kind of silly but very frustrating. I've never used another product that when I turned it off it would turn back on without me specifically doing so, let alone die from battery use.  To me, this feels like a critical flaw and should be hot fixed given it can make the product unusable via a dead battery.  But otherwise, love your other products!