General feedback and conversation

I bought a Sonos system six months ago from and installed by BestBuy for a second home which I am in about once a month for a couple of weeks.  I have become disgusted with the lack of consistency of the system.  At least once a month (once a trip) I spend anywhere from 15 minutes to well over an hour on the phone with service to resolve an issues of one or more units not playing or something else.  For the kind of money I spent, to have to spend that amount of time on a regular basis to keep the system functioning is beyond reprehensible.  On the off chance that somebody in charge at Sonos reads this, I will mention that I have already cost the company business by telling friends about my woes and advising them to purchase something that works as it is advertised.  Other complaints will never be addressed, like the portion of a minute of my life I lose every time I open the app on my phone from the time I tap on the icon until the app opens and becomes fully functional. This company w

Does anyone know how long it takes for Sonos to ship? I ordered 2 room combo a few days ago and still saying the a preparing for shipment. website says order usually ship the next day after ordering. 

I have been calling repeatedly over the past two months to resolve a return for a defective item (Amp), which each support person I’ve spoken to agrees is defective and eligible for warranty exchange - for TWO months now, I get to the exact same place, being that i should expect an email within the next 24-48 hours with instructions on the exchange AND NOTHING every time - no less than 6-8+ calls, each going thru the exact same support script and ending with the same missed commitment.I have been a loyal customer for many years, spending many thousands of dollars on Sonos gear - this failed customer support and commitment is outrageous - please advise if there is a US support escalation point that I can engage.

So, I love my Sonos. Unfortunately, I hate my office setup where on my desk I have 4 speakers, two Sonos one’s which I use for most of my audio streaming and two computer speakers which I use for all my pc audio work. in a post covid world, I work from home most days. That means I’m in virtual meetings on/off through the day. I'd love it if I could ditch my computer speakers and have a virtual sound device on my pc that would stream to Sonos. Then wether I’m streaming CNN, in a Teams or Zoom meeting or just listening to my music my sonos system could be my sound system of choice. it would be wicked cool as an example if when I’m streaming to a group and all a teams call rings my PC if the PC input would take over and drop the group audio, allow me to take my teams call from PC and then when I disconnect, go right back to group audio. I can imagine a premium experience there that would fit in with premium sonos brand that sonos has.

Hi!I use to listen to podcasts while going to sleep. The Spotify app has the nice feature to enable sleep timer after the current playing track. Would be nice if this option existed in the Sonos app as well, so I dont have to use Spotify for this and connect the speakers everytime.Thanks! 🙌👋  

Arc SL is barely mentioned on any support pages, including those with comprehensive lists where it seems like it would clearly belong.I realize the Arc SL is a slightly esoteric product, being sold only at Costco, but, hey, the SYMFONISK line of products appears on the support pages, so why not Arc SL as well?Here are four pages where it seems like Arc SL should be listed, but isn’t (and I assume there are others as well):Sonos S2 compatibilityStream AirPlay audio to SonosSonos system requirementsSupported home theater audio formatsI think it would help owners of the Arc SL to have it properly represented on Sonos support pages.

Forum problem: After clicking on an item from Favorites or Recently Added, it takes two or three presses on the Back button to get back. Some piece of code is adding bogus History items to the Browser. Super annoying. This is a recent change (in the last week or two). Using firefox but Edge does it too. 

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The new fonts seem to complement only certain browsers and operating systems, and are a setback on a lot of others, especially on Windows machines. As has been said before, the SE users all need different settings to be comfortable. I'm therefore proposing that this should be made an option in our preferences, or that the design team consider different fonts. It shouldn't be difficult, as this change hasn't affected sites with custom fonts; so please consider this.

Please, add macOS Control Center playback control to the Sonos Desktop app.Much likely a Catalyst port of the mobile app would be a better option?

Hello. I’ve owned and loved Sonos for just over a year and would love to share a few ideas for future updates.Airplay groups: when you create a stereo pair between two speakers, it shows up in Airplay as a single speaker. What if we could use the same concept and create Airplay groups within the app that we can then connect to in the Airplay interface with one tap. For example, say I want to connect to all my downstairs speakers in one tap: I create the Airplay group in the app, select my downstairs speakers, name it “downstairs,” and now whenever I open the Airplay interface on my iPhone I can select “downstairs” and it connects me to all the speakers in that Airplay group, in one tap.  In-app restart button: almost all devices can benefit from a restart once in a blue moon, even Sonos. For those who have multiple speakers, maybe some in hard to reach places, tapping a button in the app settings to restart the entire system (or a single speaker) would be a wonderful quality-of-life fe

Hello,I welcome all people out there who are frustrated by Sonos Refund policies and still waiting on getting back their hard earned money.I hope this message finds you well and I am hoping this is my last resort to find a resolution to my problem.I was provided a 10% credit refund on my order# ********** which shipped on Jun 01, 2022 due to delayed shipping. (see attached screenshots)After talking on phone with Sonos Sales Support multiple times inquiring about the status on the same and also creating an online credit request (case# ********), I have been left with no answers and provided with given blanket statements such as "It is processed on our end", "Check with your bank", "I will get back to you after talking to our internal finance team", "Wait until 15 business days", and automated system emails "We're here to help" etc.I have complied with all the required policies and tried to be as patient as possible before reaching out to you. It has been 15 business days, yet I have not

sonos 5 hifi and songs 5 difference.Can I pair both .

When you have touch controls disabled via the app then you can still turn the mic on/off via the players' touch controls.As a parent I'd like to disable Alexa etc now and then for various reasons, at the moment my only choice is to remove the voice service and re-add later.I think it would be a good idea to include the mic button in the touch controls option, so when off you cannot turn the mic on/off, then add an extra option in the Sonos app to control the mic on/off.This way you can disable Alexa without needing to remove the voice service.

Hi, could the Sonos App have an option to detect and default to the ‘nearest’ speaker, rather than having to select it manually?  This would make it quicker to play music in the room you’re in and avoid accidentally playing music in other rooms. I understand this wouldn’t be possible for all speakers, but for those that have a Bluetooth capability perhaps the app could detect the strongest Bluetooth signal and default to that speaker.   Presumably this would need speakers to advertise themselves via Bluetooth, with Bluetooth always being on instead of only when the button was pressed.  This wouldn’t suit everyone of course and some may wish to retain the existing ‘last used’ functionality, so I’d suggest this was an option rather than the default Is there already some functionality that achieves this, or if not would this be possible/practical?  Regards  

I recently purchased an Epson projector (Pro EX9240) and would like to use a firestick and get the audio to play through my landscape speakers which are currently hardwired into a Sonos amp (mono) in my basement.  Do I just need to 1) plug the HDMI firestick into an HDMI Audio Extractor, 2) connect that to the projector using an HDMI cable, 3) then use an optical audio adaptor and run an HDMI to the Amp in my basement?   

Previously I used to use my Playbar, sub and two Play 1s to mimic 5.1 at my old house. I recently moved and at my new house there are 4 JBL ceiling speakers, 2 (L+R) at the halfway mark between the TV and where we sit on the couch and another 2 behind the couch (L and R as well). So I'm wondering what my best setup will be if I use my existing Sonos speakers and the 4 wired speakers.1. I definitely want the rear two to be part of my Sonos system. 2. Could I use the middle speakers (between the couch and TV) as Front L+R, use the back ones as rears and have my two Play 1s paired but in the backyard as a different zone? 3. Is there any configuration where I will not be able to use my Sonos sub with wired speakers in the mix?

When is SONOS going to listen to its customers and stop this TUNE IN catastrophy ? As mentionned in numerous posts on this blog, Tune In regularly fails to access my radio (France Musique, French public classical music) . But when it does, i have to support their advertisements, although France Musique is a Public radio and DOES NOT HAVE PUBLICITY ! This means the Tune In ad revenus go totally in Tune In and, probably, SONOS pockets ! Considering we have all bought SONOS products without any mention of the obligation to have publicity when using them, this is the biggest scam i have yet met in the hi-fi business. All my SONOS products are now on sale on internet, and I strongly advise not to buy anything from this society on social media. If we all do likewise, maybe they will listen...

Was enjoying DTS codec in some blu rays like Top Gun, Fury n Jurrasic Park all these while after Sonos enabled this feature. After watching TOP GUN Maverick, decided to watch the original movie again n was shocked to find out that Sonos has a bug in this codec after the latest firmware update.  Rear n sub stopped. Sonos support advised me to reboot but issue still persisted.  Anyone else has this issue? 

Why is the customer service and support so terrible?

How is it that the support rep knows less about the product than I do? They do nothing but read a script, go through the motions and have absolutely nothing to offer in the way of actual support. Why would I be asked to submit a diagnostic from a device that is non-functioning?! Is there some magic I am unaware of that allows this to be possible??Please, please, give these people some training. I wasted an hour+ of my life and accomplished nothing. The Sonos hardware is going in the garbage and I will find a different solution.

Why why why The led has 10 states ... Red green orange blue yellow .... blinking not blinking slow fast lol Seriously did u design this on another planet or only pilots can use this thing Heard of apple ! Heard of KISS ...ok sounds lives upto its promise but it is more temperamental than my last 10 girl friends Please hire some humans and not just acqusitic geeks from Cambridge  ... 

One of the main issues (except the samba 1 only support), is the difficulty to fine adjust the volume in the S2 app, sure you have the lever to pull, but it’s a lot of work to adjust one step. It had been nice is there had been a [-] and [+] in the S2 app to adjust the volume one step up or down. Another thing I have an issue with regarding the volume, it seems like there are volume levels that are like mute, I have to pull up my volume to 5 before the speaker makes any sound at all and I can tell it’s not the most quiet volume on my Play:1’s, bit too loud for falling asleep to and I have disabled the loudness for the speaker pair (feels like when in pair the volume is a lot louder than if separated). Maybe this is a hardware issue and not a software issue, but I hope it’s the later for then it would be possible to fix it.

Hello,I would like to request the following features:I would like the ability to autoplay a group from a line in connection. I see that we have the ability to autoplay a room, but I want to be able to automatically have SONOS play my line in throughout my entire SONOS system w/out having to select anything in the SONOS app. I would also like to be able to see my SONOS groups on the airplay menu. Can anyone confirm if SONOS is looking into these features?

Can somebody explain to me how this issue can be rectified? Seems that it had been a problem a year ago and yet it still occurs. This is the previous thread created;