General feedback and conversation

Does anyone in this community think a call escalated to a manager has not been returned yet for 3 days is appropriate?

Hey Sonos community,I do not know how many of you use Tidal, but here’s what I found/experienced thus far using Tidal. When I do a search for an Artist within Sonos my return is half or less what I get back doing the exact same search on Tidal directly.  Do you experience the same thing? For example try searching for “Zola Blood” under albums on Tidal,  you get back 7 albums. When I do the exact same search on Sonos via the Tidal integration that Sonos markets so  prominently - you only get 3 albums on the return - What gives?? Anyone have any ideas as to WHY??

Hi on the Sonos.com/en-gb site there’s a tab at the top right for product releases, and on that page you can sign up to hear about updates. After entering an email address a message is shown to check inbox to verify. No email is received. its not in junk, or quarantine. And I have access to my Office 365 tenant and I can confirm from Exchange Mail Flow that the email was never sent by Sonos. Not sure where to report this 😀  

Pop up on my app says update available. Looking at the “learn more “info it says current version is 16.1. I have 16.1 already with speakers and app. Is there something else new? 

Returned a sub woofer January 2024. They relabeled and sent back to us. We returned it again and have POD on 2/13/24. To date, we are continually told supervisor Belen keeps asking the warehouse to search for it and doesn’t receive a response. How is that our problem?!? Sonos received our POD twice! We call once a week and get the same response. We proved it was received, we demand our refund! 

Has anyone been back billed without notification for sonos hd radio service? I was charged for 15 months at $7.99 each in one weeks time. Is back billing something that is included in the terms of service?

Can I not run both the s1 and s2 apps in my household? I’m so confused. I recently bought the Roam for on the go and it won’t let me setup. I have 7-8 sonos devices from over probably 8 years and I know some are legacy and some are not. At this point, I have to figure out how to settle all that but I want my portable roam to work soon. Do I have to erase my prior Sonos life to get this done?

First Thing, I just want to say that I love the support and community and I think you’re all great and very helpful. That being said: No Youtube Cast SupportWhy doesn’t Sonos support Casting form Youtube Music App? Answer: Because Sonos sued Google, and won. Now the higher ups are “sticking it to them” and the consumers by withholding the feature. You have lost my trust and probably others because of pettiness, nothing more.(I considered moving to another server like Spoitify which is what I think they’re persuading users to do.) What next? Another lawsuit which you not only win, but also remove features from involved platforms. Note: Even if there another reasonable explanation, the lack of communication on the matter has me frustrated and committed to moving on. 5 Year limitation on updates.Even though the speakers still work on the applications (FOR NOW), Sonos can turn that off at any time and there is nothing I or anyone else can do about it.Planned obsolescence is a plague in the

We use SONOS for our hospitality business, and would like to be able to control the music offsite remotely. At the moment we have 3 POS system computers with SONOS loaded to windows that I can remote desktop to, but In would really like an offsite master control to ensure music stays on track.  

I have an LG C1 OLED tv with an Ultra HD Sky Q box.My setup is a Sonos Arc + Sub + 2 One SL speakers.Sound out: HDMI ARCDTV Audio Setting: AUTOHDMI Input Audio Format: BitstreamDigital Sound Out: Pass ThrougheARC: Enabled I tried for months to receive Dolby Atmos whilst watching Netflix without success until now… Instead of accessing Netflix through my Sky box, I opened Netflix via the app on my tv. I selected “All quiet on the Western front” movie, knowing it was capable of streaming Dolby Atmos and there it was… Dolby Atmos instead of streaming 5.1 which is what I only received using Netflix through Sky.  

Hello, I’d love to see Sonos add mic on/off toggle in software and perhaps an admin pw protection to enable/disable the hardware (and software) control. This would allow the owner to set how it’s controlled and who controls it.

Guessing this is already been suggested, but would be cool to come out with a pair of headphones wireless, of course that hook up to your Sonos speakers and whatever is playing at the time (a movie). Thanks

This was the headline to an email I received last month. I nearly spat out my coffee at the screen.Since their invention, speakers haven’t needed to be upgraded with software updates.Good speakers, and I do consider Sonos good speakers, only need to be replaced when the cones, or some other physical component, is knackered. A speaker isn’t a tech consumable with a lifespan under 10 years, a good speaker can be cherished and passed on through generations.Sonos you are a speaker company. You do not build hardware like computers, or phones - your software shouldn’t be entangled in an arms race for more CPU/GPU/RAM etc. so why the need for hardware upgrades? How much software is needed to drive a speaker?NASA put a man on the moon using less computing power. Your excellent audio engineers must be pissed off that your software team produce such bloated code that it effectively kills off their work.It’s a cynical business model that embraces redundancy to drive repeat revenue, locking your c

The issue hasn't been resolved, why have you tried to close the discussion? Pretty scummy behaviour if you ask me.. https://en.community.sonos.com/components-and-architectural-228999/sonos-is-forcing-people-to-buy-new-hardware-as-they-ve-broken-the-connect-amp-and-they-refuse-to-fix-it-6888610/index10.html#post16712063

Hello,Sonos had a refurb sale and I missed it.  I noticed that this sonos official account on ebay still has the deal going - https://www.ebay.com/str/sonosofficial?norover=1&mkevt=1&mkrid=711-117182-37290-0&mkcid=2&mkscid=101&itemid=&targetid=&device=c&mktype=&googleloc=9009669&poi=&campaignid=20389321416&mkgroupid=&rlsatarget=&abcId=9317280&merchantid=&gad_source=1&gclid=Cj0KCQjw2a6wBhCVARIsABPeH1tE29tRUaIgtQVrHzjyLtx8XiINWpNMnzOsqvfcHMISqKINl2wYO-4aAlf4EALw_wcBCan anyone confirm if this is actually the official sonos reseller account on ebay? A lot of the negative reviews mentioned products not shipping and questioning if this is actually the official sonos company on ebay.  *** Updated for clarificationWould prefer to buy from legitimate source to ensure I get a proper warranty.  Thanks in advance.

My five speaker fell off the shelf and the case is cracked, can I get it repaired?

Hi i am trying to use the upgrade program of an old sonos 5 gen 1 but the update program seems to not recognize a valida unit for the 30% discount.but the sonos 5 Gen 1 is listed as a valid unit for the upgrade program. Any idea how to qualify to the discount? thanks 

About 5 years ago this topic was dealt with (see below), but excuse my inexperience, I don’t quite understand the answer shown ie I cannot see where I have to make the change. Take pity on me, I am an S1 user. How and where on my S1 app to do I go? Many thanks.  Is there a way to add all my songs on my iphone to the queue in one step? Browse to "on this phone" then a play all. Same question for the PC controller. I find it very frustrating to have to build a playlist.iconBest answer by jgatieBrowse to the library either On This Phone or My Music Lubrary, choose Songs, choose Play All or Shuffle All.

Can u se where my Play 5 is . ? If it be connected again!!? 

What is the purpose of Bridge if it prevents updates from downloading and installing on Sonos products. The support site recommends permanently disconnecting the Bridge

Hello!A thing that might help out a number of people with larger or more complex setups to correctly and automatically group their Sonos gear logically together from an IP Addressing perspective, and possibly assigning specialized options as well, would be a very minor tweak to the DHCP Client on the Sonos appliances.Simply populate DHCP Option 60 (for IPv4, and Option 16 for IPv6), with text that starts with “Sonos”.Many DHCP servers have the capability to change their behavior for IP and option assignment based on values off of those values.Thank you for your consideration!

Hi,would be nice to have, as at least one manufacturer has, the possibility to add individual radio streaming links. Not bonded to any radio platform. Just one link for streaming and another one for the station logo.

Sonos no longer supports my smart phone software requiring me to get a new phone. Not very sustainable!

I have been using Sonos for many years, and have been very pleased with it.i recently decided to extend my (gen 1) system, and bought some Sonos items on EBay. It occurred to me today that I have introduced hardware into my network and how do I know if the firmware has been hacked (if that is even possible)?Is there any way to check the firmware, or any diagnostics I can run?Sorry if this sounds paranoid but there are so many scams around these days.

we bought a house that has Sonos one and our modem died so we put in a new one and now Sonos does not work. I went to troubleshooting and it says I should change the Wi-Fi but I can’t find out how? We plugged everything back the way it was and it still doesn’t work! We live in New Jersey! Any ideas as to where I can get help?