General feedback and conversation

Just contacted Sonos and got this reply. Is 7 days an acceptable amount of time to receive a reply from customer service? This is ridiculous. Don’t title you’re email, “We’re here for you,” when you’re clearly not. 

6 speakers.  Sonos app won’t connect to my music library.  Speakers won’t stay labeled and sometimes music bounces from one speaker to another.  I called support on 12/30/24 and was told I would be contacted for an appointment with tech support.  No contact yet.  Since that date I have chatted and phoned Sonos several times but no one will help because the case is escalated and yet I have no solution or contact from them.  I have also contacted the NY Times regarding their review of Sonos speakers from 2023.  I think they should publish all the problems that are occurring since the “update” of May 2024.  

Hello.As described here:and here:I faced troubles since last year to make use of my local library stored on an external drive connected to my Mac OS Mojave iTunes (not Apple Music) server. I followed all available hints to no avail. Sonos S2 stopped indexing my local library although the external drive was configured as “NAS” or “networked drive”. The indexing progress stopped after 20 up to 40 minutes moaning about the drive “not being available anymore” - although exactly this volume still was available to my complete home network.I followed many hints stored in this community and also external hints, had a very long and very useless phone call to Sonos and

Sonos Build 80.14.06-release-20241206.affe3deGroups should allow for preset volumes. It is cumbersome to adjust the volume for individual rooms when selecting a group.

My set up is an arc, sub mini and era 300 as surrounds, plus a play one in two other rooms.  I think k it would be good to be able to use the era300 as Bluetooth receivers even if in surround mode. I have no way to play from my record player in the living room but the room is full of Sonos speakers! Could the surrounds not receive a Bluetooth signal and distribute it to the other speakers on the network. They could continue to work as surrounds just a suggestion

For those interested in classical and jazz music I would recommend a free trial to the Presto Music streaming app currently £10.99 a month. Their extensive database is professionally organised and can be air-played to Sonos devices via a superior iPhone or tablet interface. Many of their streams are available in hi res. for those with other high end equipment. 

I’ve got $3600 worth of Sonos speakers and I can’t freaking them half the time without a bunch of bull****. And when you call, they don’t give a s***. We should all have a class action lawsuit against their ass because this is tired, bulls***Moderator Note: Modified in accordance with the Community Code of Conduct.

Both my speakers didnt work correctly.  I called Sonos because I thought having 2 speakers out it probabvly was the amp. I worked MANY hours, doing diagnostics, etc and in the end I was told I needed a new amp. Sonos gave me a 30% off code to use.  After sending my old amp back & receiving my new amp my system still didnt work?  I called out Best Buy & they diagnosed I need new speakers. I called Sonos back to get my money back for the new amp i didnt need.  I also asked if I cud get my old amp back.  Cant get it back.  I went thru 4 ppl and in the end they say they realize it was Sonos’ fault, but they cant give me my $500 back.  Really?  Even after admitting it was Sonos’s fault????Id like to know if other customers had a similar experience. Sonos admitted they were wrong and shud have gave me my $500 back and retrained their customer support personnel to diagnose more thouroughly.  Now I am EXTREAMELY pist off and have wasted a LOT of time !!!I use to talk h

I am worn out from 7 months of my sonos system not working. I own 8 speakers and have decided to try sell them and use another system for wireless music in my home. Any ideas? Hate to trash them but…Stephen

I bought 3 speakers back in 2015, then the ray about a year ago. I'm currently fighting through your company’s bulls*** to downgrade to the s1 controller but have discovered the ray doesn't work with it. Your app is awful, I has zero issues 5-6 years ago. I'm never buying another product from you guys again and will wholeheartedly not recommend your product anywhere and discourage everyone from ever purchasing it. I hope your company goes under. What a damn shame.  Moderator Note: Modified in accordance with the Community Code of Conduct.

I moved from US to Italy.  I have had continuing issues try to get my sonos set-up.  I have easily spent over 24 hours on getting three speakers on line and getting access to my musice services (Sonos 1, Play 1 and 5). I use Alexa voice service, and when I speak, Alexa acknolwedges me, and responds when I ask her to play music, but will not / cannot playback music...no matter how many times I ask. One of my speakers (Sonos 1) must be hard-wired connected to the internet rounter or my system will not work - this is frustrating as I do not want a speaker where the modem/rounter is located. Do I have to change my address?  I understood that I should change my address since I moved from the US to ITA, and using the website I have tried to edit my address in the “My Account” section, but the state and country are grayed out and I cannot edit them.  

I just wiped out months and months of a specialized play-list by listening to a useful idiot L1 technical support ding dong doing a hard-reset.  Play-list is gone and this is the answer to Sonos self-inflicting the update to their app months ago where they brought everyone to their knees?  This is so wrong and I’m so upset right now as it would appear that when one does a hard-reset, everything related to your saved Sonos play-list is gone!  I’ve escalated to an L3/L4 to hopefully recover, but it sound like I’m screwed!!  Thank you Sonos for not helping!!

This might be a silly question but as an owner of a bunch of original equipment who started looking at upgrading even though I’ve always been fine with what I had, why not double down and buy more of the older used equipment that can be had for a song?  Obviously there’s risk to age, who you’re buying from, etc but the risk seems worth the reward.  I’d love to hear reasons why this doesn’t make sense.  

We have the amp,wall speakers and ceiling speakers and Sonos 1,3&5.we turn it on and most times it hooks up and we can use it.big problem when we come to switch off.It never connects.we try to disconnect WiFi to no avail.It stays on all the time we are out of the house and sometimes 24/7.will Sonos ever sort out the problems?

Hey guys,Unlike a bunch of people here in this community I'm happy to not have experienced any issues with my Sonos system that got introduced with the bigger update in May. In fact I'm pretty satisfied with my system and I've been a Sonos user for over 11 years now. When Sonos removed the "analytics" feature about 4-5 years ago, I saw some people complain that it was gone, so I decided to bring this feature back when I have time. So here it is. Feel free to register and check it out: https://audio.reportCurrent scope: Measure and visualize your sonos usage Compare your usage to the community (not the sonos community, but people registered with the service) Display recently played tracks (my wife

So recently I have been having issues with my Discord app on Mac. My phone app worked fine, but the Mac app was constantly crashing on loading and failing to update with a really obscure QUIC_PROTOCOL_ERROR and Google searching wasn’t turning up any results for a fix. All results referred to Google chrome itself, but not third party applications using QUIC. No matter what I tried nothing was working. After digging into QUIC and how it relates to UDP network packets, (faster handshaking for Web 2.0 applications) I went into my router (DrayTek) firewall settings and I had something called ‘UDP flood defense’ enabled. I disabled this, and immediately my broken discord app started working. On the router settings page it has the advisory text ‘enabling UDP flood defense option may affect UDP services like NAT-T VPN, DNS, VoIP. Well I’ve just proved it definitely affects QUIC! The reason I’m posting this related to Sonos, as Sonos is going down th

To All…..May 2025 be your gateway to fulfill your dreams and wishes now and beyond…. *   * Oops...I did it again...this is not a question. I guess my dream/wish should be more accuracy when posting 😂

Thinking about junking my Sonos and buying something like JBL that is easier to use and is more compatible with the way I want to use it. Is there anywhere I can post for sale. It’s time for me to call it a day with Sonos.

I’ve been getting the “Unable to play X, It’s not encoded correctly” message while playing songs from Apple Music and saw that it was because some of my older songs have DRM and there’s nothing Sonos can do about it.  That makes sense.  What doesn’t make sense is that this message popped up on Sonos’ own audio product.  “Unable To Play Sonos Radio, It’s Not Encoded Correctly”.  This makes no sense at all and tells me this whole problem is with Sonos and not Apple Music.  Can a fix for this be on the way?  Please?Using the Sonos app on an iPad.

Do not buy Sonos products

So not to write war and peace as other posts I have seen regarding other people’s frustrations, but I’ve come to the conclusion that Sonos and particularly the app is a complete disaster and those managing things at Sonos clearly have their head so far up their own arse it isn’t going to be fixed anytime soon if at all. I’m a long time Sonos user and long time lurker on here, and I’m done. Looking for the best working alternative to invest in and replace my current setup.The amount of time I spend at home currently is finite and having now been home for 3 weeks for Christmas I’ve confirmed my thoughts having been frustrated with Sonos for a while.I want to be able to play music throughout the house at almost a glance of my phone. Trying to operate Sonos via the app or through Spotify isn’t that at all, it’s slow buggy and has me wanting to smash my phone off the wall.I hate my current setup so much that I’m actually quite excited about buying a new setup.

Can anyone recommend someone in the Perth Area of Western Australia who can come to my home and help with me Sonos system. Having problems with is not connecting and fading in and out. Really need someone to come and have a look. I have tried all the online chats and I am getting nowhere and I am running out of patience 🤯Thanks 

You guys gonna start a subscription service? I was just thinking of how you guys could be worse of a company than you've already declined. Also, let me be clear: I have no anger towards the staff, or customer support, I am aggravated by the direction whoever has made decisions in the future of your apps which are so frustrating to deal with.

To All Community Members and Sonos Staff…I hope you and your family are having a Great Day and looking forward to many more !! *   * Sorry I missed those twelve (12) hours ahead of 11:59 AM (or 12:00 noon)_CST_12/25/24

So, just wondering how many others are like me.…I've been a Sonos user for about 10 years now. 1st bought it to replace a home theatre system that my family couldn't understand!! Sonos was great. The setup was easy and it just worked! We've gradually increased to an average amount - playbar, sub and 2x play 3s in the lounge, and 4 play 1s in kitchen, playroom, office and bedroom.It's been great grouping speakers for parties and gatherings - even 'DJing' on the fly at some by selecting new tracks as the last one ends etc. We've never bothered with voice control and use the app mainly. (Could never seem to get voice to work properly across multi room). So here we are, a family with a mix of android and iPhone (plus my daughter using laptop to control). I can see it's time to look at upgrading or adding (looking at a new lounge  theatre setup with arc and moving current one to playroom, plus maybe a Move 2). But it's still a big commitment and expense. One I need t