General feedback and conversation

https://www.soundguys.com/the-sonos-app-death-spiral-132873/

Sonos speakers are known for their versatility, but optimizing their setup for various room sizes can enhance the audio experience. How do you configure your Sonos speakers for small, medium, or large spaces? Share tips on placement, grouping, and Trueplay tuning.

I wanted to share my deeply frustrating experience with Sonos in the hope that others are aware of the declining product quality and customer service.On January 9, 2025, I purchased a refurbished Sonos Amp directly from sonos.com. As a long-time Sonos customer, I was initially pleased with the fast delivery and easy setup. However, within hours, issues began:The Amp glitched with a digital loop (like a stuck CD), requiring a factory reset. An hour later, it blasted a loud squeal at full volume, forcing me to pull the power plug.Concerned, I immediately contacted Sonos support to request a replacement, but instead of offering one, they asked me to reset and retest the faulty unit—a risk I wasn’t willing to take with my speakers. After a week of back-and-forth, Sonos finally agreed to a replacement, but their merchant payment system failed, preventing me from using their advanced exchange service. After another week, I reluctantly agreed to a standard return, which then got stuck at cust

I didn’t think it was possible but yes, this latest app update is actually worse than the previous version. My connection is unstable and songs keep dropping after 30-60 seconds.  I have tried limiting my speaker selection to only 1, (I have Play 3, Two Sonos Ones and Arc) yet to no avail.  Before the update I had set reserved IP addresses for all my speakers which *helped* the connection/dropping issue but now I’m back to mid July era issues.  UGH!!  If anyone has a tip or two for my problem, please share. 

Does anyone know how much Patrick Spence’s severance package was worth after he stepped down?

A week or so ago I noticed that my Version 11.15 S1 system has an update available. I figure enough time has now gone by to see if the update breaks anything (because SONOS). Are there any comments from anyone who installed the update (or – braver than I – let it auto-install)?

That’s it. I’ve wrestled with temperamental software and hardware from Sonos. It is constantly requiring resets and reauthorisations and now the WiFi has packed up. It really isn’t worth the hassle. Their system is too flaky so I’m finally changing to something more reliable. Thanks to the community for help in the past.

Sonos suppprt sucks! $30k on a system that doesn’t work!!!!!!    

I would like to suggest that Sonos create a utility that can be run from web/app/etc that checks the ports and URLs of the services it provides for connectivity. It appears that many of the issues I have experienced (and maybe others?) are due to connectivity to certain services. I have spent hours on the phone with support only to find (on my own) that a particular URL was not accessible.Having this utility made public and the first step to troubleshooting could alleviate many support requests and frustrations. The article below covers the majority of the URLs and ports that require whitelisting. I would also ask that this utility also addresses the “Anything else with a .sonos.com sub-domain” wildcard. https://support.sonos.com/en-us/article/configure-your-firewall-to-work-with-sonos

I can understand it can be difficult to fix bugs but this is a while that my wife can’t use the app on her smartphone, that randomly i can t Connect to  the streaming account, that one of the device is no more playing song and without any explanation, is getting back to work. when i see the struggle i havé in my House With sonos i don t really underground how you can Hope to sell good audio device but unusable at this price. maybe you stil think, users are milky cows…

YOU ARE UPCUTTING THE MUSIC THREE OUT OF FOUR  TUNES. SHOW SOME RESPECT!

No queue  no music nas after update total and utter crap Moderator Note: Modified in accordance with the Community Code of Conduct.

Ive two suggestions for product features. This is based on my experience of Arc Ultra / Era300 Surrounds.1 - Detach a Surround speaker temporarily - So into its own environment /  room (so for example if having guests and need something in the kitchen occasionally). Then re-add and it rejoins in one click with previous settings (but possibly suggest a profile tune) 2- Quick EQ Presets - Where the surround levels/Bass/Treble/Vocal levels/Height Channels etc are all saved and you can switch. For example at night you may want night mode, less bass, more vocal. Day mode all up! A Sport event, maybe louder surrounds and height than a film. Both of these seem straightforward and massively overlooked. I get Sonos do multi room in relation to question 1, but its a bit overkill to purchase an extra speaker for occasional use. Likewise with the presets, its as if the kit gets tested but not real world as this seems very basic when factoring neighbours, listening environments, what gets watched e

Worst experience I have had ever.  I spent just over $5000 for allmy speakers. They are no longer working. I can’t believe why or what person sold you on this idea. Obviously was not anyone that actually owns a SONOS Systemim in process of squirting a different set of speakers.  You can bet your ASS it will not ne SONOS. .  

I plead with Sonos engineers not to introduce any new features or products until you can bring back stability to the product.  Please test it in real conditions with normal wifi coverage.  I loved the product 15 years ago.  I believed in it.  Today, I mostly curse it.   

I’ve enjoyed sonos products for some time now, and own more than a few.  So imagine my surprise when, after requesting replacement feet for my sub mini (the adhesive failed) I was launched directly into the center of a customer support black hole.  as much as I love being told I’m SOL on a product I spent a good deal of money on, I’m thinking there has to be a better way for sonos to treat its loyal customers.  Anyone else had this experience?

As a fairly new SONOS user I have been looking to expand my coverage outside by the pool and have found that everywhere I want to put a speaker I also must extend my WiFi. I have a mesh but it is from China and I am worried that it is not secure.  With the new CEO taking over someone might want to put this in his 👂. SONOS can create its own secure WiFi mesh inside the speakers.  Two awesome features in one! Good Luck!

I have a nice setup HiFi system in my office (Schitt Audio Stack connected to some Marantz speakers). - connected to a small windows computer for driving Tidal/Qobuz. BUT sometimes I am doing audio throughout the whole house and I have Sonos amps and arcs everywhere else and want to play that in my office. Is there a way to use my computer as an “output” so I can join it in a Sonos group so I can listen in my office to what is on everywhere else?I can do it if I use Spotify directly and connect everything using Spotify...but that is just spotify...I would rather use the Sonos App and pass it through.

I keep getting emails offering Sonos products for sale. Sonos needs to stop until it can get its app back to where it was. I was an evangelist for Sonos for many years but since the app changed I can no longer support them. Nothing stays fixed, my Connect now doesn’t!This was a wonderful product completely ruined by a bad update to an app that Sonos appears unable to fix!

Dear Sonos, Please could a roadmap be shared on when consumers can expect to have just the basic in the app fixed. For the longest time the app has been largely unusable due to issues with the ability to shuffle music from YouTube Music playlists. The app selects only a handful of songs then fills the queue up to 33500 of these songs thus duplicating the song over and over and over. So you listen to the same handful of songs on continuous repeat. Support claim to be aware of the issue but have no timeframes to fix. Customers need to know if and when the app will be fixed, so they can decide to stick with the platform or flog it (if there are any willing buyers).Why develop new, great, hardware when this hardware is rended useless due to a buggy unusable app?Hoping too that 200 new developers will be hired to speed up the delivery of some really critical fixes required.Kind Regards, a previously loyal customer of almost a decade, with significant investment of hardware gathering dust. 

The software is still not working, lest anyone think the problems have been solved. PLEASE fix it! I have 11 of your devices throughout my home, and have for about six years. I’d really like for them to work. I wish I’d just purchased an Apple system.

I am trying to purchase the set of ERA 300 speakers on the Sonos store but I keep getting a message there was an error trying to add to my cart. The site does NOT show these as Out of Stock. Anyone else having this issue? (Oddly convenient for them as I am trying to take advantage of the 20% off sale but unable to complete the purchase.)

If you tell me that ANY of the developers uses this garbage to play music from their own library then you are a liar.It is actually impressively bad. Browsing by Artist is completely pointless, half the items are “Unable to load content.”, most of my favorited albums don’t work and all in all the site is pure garbage. With the fact that privacy minded people don’t want this s*** exposed online and you don’t even let people disable it is unbelievable.Please open up the APIs and just let third party developers create apps and services for this. You cannot do this by yourself, you have proven as much these past TWO YEARS of s*** apps and services. Moderator Note: Modified in accordance with the Community Code of Conduct.

Dear Sonos Team,As a devoted user of your products, I want to express both my admiration for the groundbreaking work you’ve done in audio technology and my growing frustration with the challenges your closed ecosystem has created. Recent months have brought these frustrations to a boiling point, as nearly every review on app stores, forums, and social media is filled with complaints about the Sonos experience. It’s heartbreaking to see such a beloved brand risk alienating its most loyal customers. The Frustration Is Real and GrowingThe issues with the app update earlier this year are a glaring example of what happens when users are locked into a system they can’t control. Missing features, bugs, and a lack of transparency left many of us in the dark, relying solely on Sonos to fix problems that persisted for months. In the meantime, your community—your greatest advocates—has been venting its frustration everywhere, from the app store to your forums.Search “Sonos app review,” and you’ll

The Sonos app has to be the worlds worse app! It drives me crazy to the point where I want to give up and sell my whole system! It’s so unbelievably slow, glitches, can’t connect speakers etc. please re-do the app asap!