I don’t know about the rest of you but…
Customer Service seems to think I have all day to allow someone who doesn’t know what they are doing to try and help me. I spent 1 hour 23 minutes on the phone with them today. Apparently they are all in the Philippines. The first person I spoke to gave me ridiculous tasks toward resolving my problem. She was obviously typing and simply reading from a script. After about 20 minutes of that, I asked for a supervisor. The supervisor spent the remainder of the 1+23 trying to resolve the issue, three times saying “Oh, I know what the problem is now, we’ll have it fixed in no time. Wrong. After the third time, I asked for a higher level of technician because he was not able to resolve the issue. I shared my frustration after paying a lot of money for the Arc Ultra, two Sub 4, 2 ERA 300, 4 Five, 2 Playbar, 1 Port, 3 Connect, and tired of dealing with a finicky app and not getting timely help...which all fell on dear ears. Oh, did I mention that there is no way to talk to an American working at Sonos HQ in Santa Barbara? Well, there isn’t. This is the second time in a month that the app has given me difficulty that they could not resolve in over an hour on the phone with me. I ended up trying some things myself and resolved the problem. Such BS. I will NOT recommend Sonos to anyone I care about and will not buy any more Sonos products unless there are dramatic changes in customer service and the app. Furthermore, if the day comes and I have a Sonos bonfire, I will video the entire event and post it on YouTube for y’all to watch. Hope your day has gone better than mine.
