Fix & Optimize

I have the latest version of the Sonos 1 Controller app running on my iMac Monterey version 12.7.6 with two Play 5 gen 1 speakers. The app cannot find the speakers although when going through the connection procedure it says “The Sonos app is now connected to your speakers”

I am currently renovating my whole house. I currently have Arc and Sub, i will be adding also x2 Era 300. Also want to add ceiling speakers too.  Will also be adding outside speakers too. Here is what i am planning:  

I wanted to share this in case someone else runs into the same frustrating issue I did: TV: TCL P7K QLED Google TV (2025 model) Soundbar: Sonos Playbar (2015) Connection: Optical cable (no HDMI ARC) Remote: TCL stock remote (IR + Bluetooth hybrid) 🧨 The Problem:The Sonos S1 app wouldn’t complete remote pairing. Sometimes it would recognize the first Volume + press, sometimes not. If it did, it would fail on Volume - and say “volume control with optical is not supported” (which is nonsense — Playbar is designed for IR+optical). Disabling HDMI-CEC on the TV didn’t help. IR confirmed working via phone camera. Bluetooth turned off didn’t work. Factory reset on the bar made no difference. Universal remote wouldn't pair either (even though it had worked with the Playbar before). ✅ What Finally Worked:After all else failed, we just started mashing the requested buttons repeatedly during setup like we were speed-running a boss fight in a video game.Literally just kept pressing V

I have a Sonos One pair in my living room with GA installed and also a Nest speaker in my bedroom that has updated to Gemini. I use an iPhone 17PM. My entire house runs on google assistant.  Almost everything that can be plugged including all my lights, switches, LED’s curtains, climate, air filter, dishwasher and teapot.  GA was being really buggy so I thought I would reset the speakers and re-add the assistant. Bad Idea.  Obviously it was before I read anything on this forum about all the issues. I spent hours and hours working on it. I finally figured out that the only way I could re-enable GA was if the speaker pair had a new name, and they were in a new “room.” Once I got it installed, however, it refused to respond to “Hey Google.” Then I tried enabling the audio indicator which I always had tuned off and BAM, now everything is working mostly ok. It still often doesn’t work perfectly, but it’s working better than before. My nest speaker in my bedroom usually can hear me, but if i

I have a solid HiFi system for my vinyl and CDs- NAD amp + Magnepans + RHLabs Sub but I am contemplating downsizing to getting a Sonos Port and running these audio sources through my Sonos system (Arc + Sub mini+ 2 Eras 100 surrounds). The audio sound space through the Sonos system (streaming) is so good that it is motivating me to downsize (and my wife would love to lose the gigantic Maggies from our living room). Would the best path be to get a Sonos Port and use the line outs from my NAD receiver to direct sources to the Port? Would I be able to direct a CD or TT source to my Sonos Arc+ Sub Mini+ Eras surrounds system? (I have an external Preamp for my TT). Thanks in advance.

Just unboxed an d the power cord will not stay connected. Seems to just fall out. 

We used to see album covers for our locally stored music library. I’ve been waiting for the Sonos app debacles to clear up. But it seems like there are still issues with album art showing up.  Some art/covers are shown, albeit slowly, after letting the app sit on the Music Library/Albums screen for awhile.  But not all.I should add, that in addition to that, on the Albums screen, I’m seeing quite a number of dupes. That is, the same album is listed multiple times.  I tap through and can verify that they are the exact same album just listed many times.Any information about that state of this?  I’ve done the “Scan for New Content” many times. That doesn’t seem to have any effect on either issue.

Hi Ive just reset my Sonos playbase and play 1 surrounds as they disappeared out of the S2 app when I changed the sonosnet wifi channel.  Unfortunately now it’s reset and working again the same remote which worked fine before the reset is not being picked up by the latest iOS Sonos app.  I have a Hisense 55U7A.  It’s an IR only remote no Bluetooth.  Just tried a universal remote and still have the same issue. Edit just tried the android app as well and amazingly this DOES pick up the Hisense remote.  So this bug is specific to the iOS app and unfortunately hasn’t been tested by their developers.  Thank god we have an android phone in the house as well.  Not great Sonos!  

After changing the HDMI, restarting connections and other configuration tips, this problem continues to occur

Hi everyone,I can’t seem to catch a break with the Arc Ultra. The first two units I received had the distorted sound issue. I’ve now received my third unit — the distortion is gone, but I think I may have another problem but wanted to check with the community.The left side of the speaker sounds noticeably flatter and less punchy than the right, with a clear difference in bass output. I tested this by playing music through the Sonos app and running my hand across the speaker — the right side pushes out significantly more air, while the left feels much weaker, almost as if most of the bass is coming from the right.I’ve also noticed a slight echo sound when watching videos on YouTube via my Apple TV 4K which is connected to my Samsung TV. Is this normal behaviour or do I need to do something to prevent this from happening? I’ve already changed the output to passthrough on my TV as I’ve read that should be done to let the Arc Ultra handle the sound?I’ve run both standard and advanced Truep

Im the developer of Cast to Sonos. I just tried unlinking my account here: https://www.sonos.com/myaccount/user/profile using the button all the way at the bottom of the page: (in english: Delete sessions and logout all devices)It worked but now i can no longer login using my account in my cast to sonos extension account:  

Hi all I have just installed a Beam gen 2. I have set my LG tv to allow Dolby Atmos via eArc and I can see from the app that my Beam has a Dolby Atmos input. When I listen to Dolby Atmos content though I can’t seem to hear much difference to be honest. I have also tried Spatial Audio on Apple Music and again can’t really determine any difference.  I maybe expecting too much and it’s early days but I am wondering if my Beam may be faulty. Has anybody got any experience of this? 

Hello all!I own an Arc Ultra for my small living room. I am looking to make a Home Cinema with 2 x Roam 2. Will I be able to do it? I am thinking since the living room is small, 2 Roam 2 could be more than enough, and I will be able to use them as portable speakers for the terrace. Please, let me know if you think the set up (Arc Ultra+ 2 x Roam 2) is meant to be a home cinema. Thank you so much!

recently beginning of 2026, my sonos beam is getting "i can't connect to internet right now" error prompt voice when we try to use the google assistant.we tried to reinstall the voice assistant mutiple times, still having issue. sometimes, it worked for a while and then same error message again.after some research, people were talking gemini and sonos voice control conflicts in the same network. we remove gemini from my android phone, but the error still exist.any advice?

I own a Sonos Arc Ultra and two Era 300 speakers. I would like to use the Arc Ultra together with the two Era 300s as a home theater setup, but also be able to quickly use the two Era 300s independently as a stereo pair.In my experience, the sound quality of the two Era 300s in pure stereo without the Arc ultra is significantly better for music listening than when all speakers are combined in a home theater setup. Unfortunately, switching between these two use cases is currently not quick or convenient. I would strongly appreciate a feature that allows multiple setup presets to be saved and switched between. Ideally, these presets would retain their individual Trueplay tuning settings. For example: When I want to watch a movie, I select a “Home Theater” preset, where the Arc Ultra and the two Era 300s play together. When I want to listen to music the next day, I select a “Stereo Music” preset, where the Era 300s automatically disconnect from the home theater setup and operate as a ster

Hey folks. I’m running my Sony XBR-55X9004 TV through an Epson projector. The audio when watching TV programming (primarily sports) changed to very weak recently. Worked fine until recently. I first tried a new HDMI but that didn’t help. I then noticed the Stereo PCM display on my Sonos App. I have to crank the volume way up to get adequate volume. Volume works normally when listening to music via Sonos (displays Dolby Atmos) but when switching to TV the volume diminishes and display switches to Stereo PCM. The TV feed comes from a Sony TV (casting to a separate room using the projector). Everything else works great. Any help is appreciated! 

I have a mid sized living room about 50 sq meterwhich sub should I get: mini vs sub 4 ? Pairing it with a pair of Era 100si see the sub 4 is more recent  so perhaps a better choice? 

Hey folks,I eventually decided to migrate from S1 to S2. All my devices are compatible. So in the S1 app I clicked “upgrade to S2” (or whatever the wording was). Next the app asked me to install the S2 app, which is what I did. Opening the S2 app the system is detected but I get a prompt saying that the system is only compatible with S1. So I’m stuck: can’t upgrade from the S1 app and can’t add all the speakers to the S2 app.I’m sure that people had the issue before. What’s the best practice to resolve this?Would resetting to factory help?Thank you,mrpase

So to keep it simple; 3 units, two of them used as a surround setup with a beam. Since having them they work fine for hours, weeks, months until…. You up the volume. Then they start dropping out. All units (play ones) suffer from this issue.  I have had numerous cases over the passed years….. Sonos had me try everything; change channels, swap the setup, wired setup…..they keep insisting it is network related…. or power related (yeah right) the only thing cutting the power is the units themselves because they seem to have an issue. this can’t be network related or they would cut out / reboot more often. It only happens at higher volumes. I have even tested one of the units paired directly to a teltonika wired / wireless 4G routers and it still cut out / rebooted (powered of my home router) and even on a wired connection with this router it happened. Diagnostic:[redacted] I am 100% convinced this is bad batch as all units have been purchased from Sonos directly (so they’ve probably came

Hii am trying to setup a Sonos play 1 on lan my WiFi is on the same network but does not find device

Hi I've had this issue for a few weeks whereby every now and then - and I cannot put my finger on how often it occurs, maybe once a day, where the sound reduces and the green light flashes for a few seconds (like it's updating or something) then comes back to normal. Is this normal? It's bloody annoying.  Thanks

The Bluetooth speakers after an hour disconnecting and stay silent.the only thing I must do is unplugged the WiFi and the power in order to connect again. 

I recently moved apartments, and thus had to reset my Sonos Play:1 When adding the Spotify service I encountered no problems, I can browse my playlists and search for music in the Sonos app just fine. But whenever I try to play something from Spotify, the app loads for a while (~10 seconds) before giving an error message that connection to Spotify was broken. The same goes for trying to access my Sonos speaker through the Spotify app – I can see the speaker in question, but any connection attemps fails. This only seems to apply to the Spotify Service, as Sonos Radio plays just fine. I now live in a managed apartment, and don’t have admin rights/access to the wireless network. How do I resolve this?

My nephew gave me a Sonos Roam for Christmas. When I turn it off and leave it for a day the battery completely drains and I can’t even turn it back on unless I plug it in. I haven’t downloaded the app yet. Reading through the forum people have been writing about this issue with various Sonos speakers for more than 5 years. What the actual hell? If they think this is a “feature” they are insane. It makes the speaker completely useless. I travel a lot and he got it for me as a speaker I could pack and travel with. Definitely can’t travel with this thing. 

I have an Sonos Arc and era 100’s bought 2 era 300 and have had a terrible time hooking them up to all play the same thing at once. I keep getting a small crackle sound from the era 300’s. I figured they were defective exchange them and even the new ones are doing the same thing! I reset my router and all the speakers to factory settings and still happens. Why is this happening??