Fix & Optimize

I have a sonos sub and sonor ultra with Sony TV , but the performance is soo poor, especially the sound. Any suggestions

Hi. I have a Play 5 Gen 1. I actually have over a dozen Sonos speakers. They are great sounding speakers. My older Play 5 powers up and communicates with the system, but outputs no audio. I’ve done a factory reset and re-added it, but no luck. I’m an electrical engineer and can repair/replace PCBs. I hate to throw a great sounding device in the trash that can be repaired. I don’t need an upgrade discount to replace it. I just want to repair it if possible.

Hi,I have Unifi Dream Machine. I referenced the following and it said I can have everything wired and make it work. However, It seems like when I have everything wired (and turned off wifi) the surrounds + subs get lost --still connected to the network but doesn’t output any sound. Has anyone run into similar issues? When i asked AI app it mentions that home theater has a private masked network running on 5GHz, so I cannot disable wifi (arc won’t be able to talk to other speakers). But Unifi doesn’t support STP on a per port basis (only globally) so it didn’t seem to work either.  Has anyone gotten it to work?    

For the last couple of days my Audible has not been accessible from the Sonos app. I have tried re authorising the audible account which hasn’t helped and have also reset the Sonos app, again this has not fixed the issue. It just displays the Something went wrong message after a few seconds. 

Hello, a couple days ago my Sonos Beam stopped outputting sound from my Hisense Roku TV. Nothing has changed as far as I’m aware, but the TV does not recognize it as an audio output source. The TV doesn’t detect it when I look for CEC devices, and the soundbar doesn’t detect that it is connected to a TV. The Beam is connected to my TV via eARC, I have tried three different HDMI cables with no results. I’ve factory reset both devices and tried everything else I can think of, nothing works. Please help! I don’t want to have to get a new tv or soundbar. 

Does anyone else have this problem?I have the MyTuner service installed.  It shows stations from all over the world, but as far as I can tell, it absolutely refuses to play anything from outside my own country (I’m in the UK).  When I try, the play icon changes momentarily to a “stop” icon, then changes back.  Sometimes I get a “Couldn’t play content” error, sometimes not.I know there have been problems with geofencing stations in the past, but the stations I have tried are certainly streamable in the UK, even using the MyTuner app on other platforms such as iOS or Android, or via the MyTuner website.  So it’s not that MyTuner can’t play them, it’s something about the implementation on Sonos that is different.  And as I said, it affects everything apart from UK stations.Any ideas?Thanks

So I’m really looking forward to the Ace Ultra but I wanted to know if anyone has managed to get any discount codes to work? When I purchased the Arc Ultra+2 x Era 500’s a few years back my 15% blue light coupon (In the UK) worked just fine, the Arc Ultra had been released a week prior to me ordering but I can’t seem to get the coupon to work with the Ace Ultra pre-order even though the code is accepted as being legit the price just doesn’t seem to change. I contacted customer support to query them about it but the guy didn’t really know why it was accepting the coupon but not adding it, mind you it did work on other products so maybe it’s because it’s a pre-order?

I’m using Roam2 and I have an Amazon Music Unlimited subscription. I want to use it, but when I try to sign in, I’m redirected to the “amazon.com” page and cannot complete the registration. This is because my subscription was made through “amazon.co.jp” in Japan.If anyone knows how to register it in Japan, please let me know how to proceed. 

Hey, I've got two Era 100s as surround speakers, a Sonos Beam Gen 2, and a Sub Mini. I was wondering if anyone could suggest good EQ, surround audio, and sub audio settings for a nice cinematic experience with a balanced sound. Appreciate it very much.

When I adjust the speaker volume up to a reasonable volume the volume ii is automatically turned back down within a few seconds. Everything is new and up to date. Any suggestions?

I have an older system (2013).  Set up using a bridge and connect.  I have two play 3 speakers and one Play 1 speaker set up with the system.  I also currently connect my receiver to the system and use the speakers on that to play in one room.recently we have started having some issues with the system cutting out, so I updated both the Sonos1 app and installed and updated the Sonos 2 app.  Now things are really wonky!the Sonos 1 app says that both my Sonos Play 1 and 3 speakers are incompatible.  But the bridge and connect work fine with the receiver.the Sonos 2 app says the bridge and connect need updating (which the system hasn’t been able to execute on 3 efforts) .  But the Play 1 and 3 speakers connect fine.I am thinking I need to reconfigure this system.  Would like to do the following using the Sonos 2 app:keep the Play 1 and 3 speakersadd some Sonos in wall speakersremove the receiver set up.to do this to I get rid of the Connect and Bridge?  How do I clean  this up and have one

I’ve been playing around trying to diagnose a weird issue with my Roam. About 6-9 months ago, I started randomly getting issue with the Roam going into deep sleep mode and not waking up with the app or using a magic packet for Wake-on-LAN. I’ve been playing around with a few things and it seems to be related to the charge state. I keep my Roam in the bathroom most of the time and charge it from a USB power bank every few days. I’ve noticed that when the Roam has been charged from the power bank, it no longer responds through the app. I believe there is an ‘on-charge’ state flag being set that gets confused when the power bank goes to sleep after it’s completed its charge. This wasn’t an issue for the first two years I owned the device, so I believe it’s been introduced in a recent firmware. I’ve checked both the app and firmware for my device and I’m up to date. When the Roam is attached to the wall, it wakes up as expected, or if I disconnect from the power bank while it is on, it wak

Hi all. Let me give you some details:PC is a Windows 10I also use the desktop app to add my library and play music to my system.I added the Music path; albums and songs get indexed and are found under “Library”...but when I play from deskstop app, songs are not found.From my IOS app, I CAN play the music that was indexed from my Music folder to my sonos system!How can i get it to work from my desktop again??

Tidal suddenly stopped connecting to Sonos on me. It was working perfectly a couple of hours ago.What's happening:I'd left a playlist on repeat before heading out, expecting to come home to music still playing. Instead, playback had stopped — so whatever broke, it broke while the music was actively playing, not from some idle timeout. Now, trying to reauthorize Tidal in the Sonos app gives me a network error. I removed the Tidal service entirely and tried to re-add it — same network error, on two separate devices (phone and computer).What I've already ruled out:Not a Tidal account/subscription issue — Tidal works fine everywhere else: streaming through Chrome, no problem, and works perfectly through Tidal in my car. Not a general network issue — other services like TuneIn are working fine on Sonos, no changes made to my router or network setup before this started.So it really looks like it's the Sonos↔Tidal connection itself that's broken, not my account or my network. Anyone else hitt

Different speakers dropping in and out, mostly my paired Era 100s

Does the Sonos Play portable speaker have a battery bypass or management system, if I leave it on the stand for a loooooong time does it bypass the battery after the battery is charged?

A Sonos problem has cropped up today that I need your assistance with. My music files are stored on a Synology NAS and at present Sonos (as operated from both my Imac and my Iphone) has lost some of its contact with the NAS.  I can play NAS-contained files that are already in one of my playlists (by accessing the playlist and adding to the queue), but I can't scroll through my whole Music Library collection -- if I try to do this (Music Library -> click on Artists, Genres, Albums, etc.) , I get "No selections are available".  Also, in displaying a listing for a file (via the above-mentioned playlist method) instead of displaying the stored metadata title of the file, it displays the filename-plus-extension. Any assistance with these problems will be much appreciated!  -- Alan Rosenthal (Sonos user since 2005) 

Hi all, I’m not able to make my Sonos beam to make the sound from my fire tv 4K max 2026 to come out.i have a Kogan Roku tv 2023 4K.my Sonos is connected to the HDMI arc, fire tv to another hdmi and I tried everything I found but sound does not come out. do you have any suggestion or guide to follow?Thank you

Spotify has randomly stopped working. I have reset my Sonos. I have reset Spotify. I have signed out of Spotify and re-sign into Spotify and nothing is working. It randomly stops working, will not connect, skips songs mid play, stutters, and speakers lost syncing with each other cause the sound to be salted per room. It will play Pandora and every other type of station that I have on here, but Spotify is the only service I have issues with. Is there a workaround to make it start working again? Is it an issue with Spotify or an issue with Sonos not being able to talk to Spotify? Is there a fix in the works to make this a better experience? Or is there an upgrade coming so that it stops doing this? It’s really frustrating and why have a Sonos system when I can just use a Bluetooth system?

Hello, I recently purchaseed a new hp laptop running windows 11.  I have the sonos 2 app on my android phone.  I did share the folder, made the changes in the firewall, etc.   The music folder is on my laptops hard drive.  The network path is:  \\RSL-NEW-HP-OMNI\MusicWhen I hit “add shared folder” from the Sonos 2 app on my android phone and input the above network path I get the following error message:  “\\RSL-NEW-HP-OMNI/MUSIC is no longer available.  This library’s device may not be powered on, or the path mayh have changed”.I still have the folder \\SCOTTNEWLAP/MUSIC in my folders from my old laptop which is no longer working and has been destroyed.Any suggestions to remedy this situation would be greatly appreciated.Thanks!  Scott

Since the recent Amazon service update, the Desktop app has a blank line instead of “Albums”.Amazon Music / Collections / LibraryThis is because Amazon’s presentation map uses invalid StringId values here:It should not be using StringIds here, it should be using tokens of “title” or “artist”. Once the pmap is fixed, the Desktop app will work normally. (Other DisplayType entries have similar errors).

I love the new products and enhancements recently announced. Great stuff.BUT, it has been a year since local library indexing was broken. When are we going to see some movement on this? It is just crazy that this isn’t on someone’s radar as a priory to get fixed.I know Sonos employees don’t frequent this community, but it sure would be nice to get some feedback that this is going to get fixed.

I've gone through all the universal control settings on my LG TV and selected optical and Sonos as the manufacturer. I've turned off SIMPLINK (LOL btw) and auto device detection. I've successfully gone through the remote control setup (TV had to be off to get that to work) on the Sonos app. The LG "magic remote" just refuses to work when the TV is on. Why would LG make it specific to the point you can select Sonos as the manufacturer if it just reverts back to RF/WIFI or whatever when the TV is on? I found some trick that if you hold the back and home button for 5 seconds it disconnects the remote smart features, at which point it does actually change the Sonos volume, but then the remote just reconnects when you hit okay. Am i doing something wrong or is this just a lost cause?

Recently Played seems to have disappeared from the Home screen, and no way to recover it - anybody know why/how to recover? I find this one of the most useful features when ‘channel hopping’ over my favourite radio stations.

We recently built a patio cover and wanted to add some speakers. Having some experience with early Sonos speakers and still using my old play 3’s inside I decided to go with two ERA 300’s for outside. They are great as music speakers! We then added a TV outside and that’s when I thought, why not play my tv through my new ERA 300’s, only to find out it’s not that easy… So my question is, how do I use my already mounted ERA 300’s as TV speakers, NOT as surround speakers. If I add a Beam Gen 2 will that send the audio signal to them as just stereo or a mono signal? Or do I need something like a bridge? I also see the newest Beam is available for pre order, will that work instead? Any help is appreciated!