Fix & Optimize

I connected the LG 65QNED93A6A TV to the Sonos Beam Gen1 using HDMI eARC and it worked perfectly. When choosing Sonos Beam as the audio device in the audio settings with HDMI CEC enabled and Simplink, it worked fine.However, I was unable to switch the audio output from Sonos to the TV speakers or to connected Bluetooth TWS devices. When I selected another audio device (TV for example), the new device works for a few seconds, then automatically switched back to Sonos Beam. Therefore, I needed to disable Simplink every time I wanted to change the output. Enabling or disabling "AutoPlay" in the Sonos app did not affect the issue. It seems to me, that Sonos forced reconnects ever it detected TV connection. What I doing wrong?

Trying to perfect my sonos 300 positioning with limited room behind my couch. Any suggestions or is this fair positioning. Appreciate the guidance!  

I’m Using a Virgin Media Hub 5 router - I can no longer split networks after a recent update, greyed out… lost connection to all my 7 speakers. Playbar and Sub work on TV only. I have a mesh network - I have split the networks on that, but still no luck connecting speakers. I have a boost - I tried connecting that, but it kept picking up another system. It might connects for a few mins, but will eventually say no system available. Help needed, thanks!

I have Sonos Port connected to a Marantz AVR using PreAmp out RCA connectors and a pair of ERA 100s for rear speakers. The app says the Port is connected to my AVR but I am unable to get a signal to the Port or output to the speakers.Wondering if there is a setup issue here. Any help appreciated.

I want a stereo setup for my desktop PC, which has an optical port. Will a pair of Era 300 front speakers work for this?

I recently purchased and Arc Ultra and have connected my PC to my TV and back to the Arc. My PC is only giving me the option to output in stereo.  When in was using my old RXV6A I would get 5.1 in the sound options from my PC. I have reset all settings and power cycled everything. When I use the Netflix app on the TV I am getting 5.1.  My PC is connected to the HDMI 1 on my TV which is a LG 49ub850

Hi everyone! Hoping someone here can help because I’m at a loss.I have five Sonos speakers in my office: Two Era 100s One Sonos One One Sonos Move One Sonos Roam The Sonos One and Sonos Move were previously connected to other Wi-Fi networks, but the 2 Era 100s and Roam were brand-new when I opened my office. Ever since installing everything, I’ve been having constant connection issues. I’ve worked with both my IT installer and Sonos Support, but we still haven’t found a solution. Since it is a healthcare office we have 2 wifi’s - a main one & a guest wifi. I have tried disabling the guest wifi so there is no interference but it still happens.Here’s what’s happening: Every day, I have to reset every single Sonos speaker and reset the network just to get things back online. The system will often split itself into two separate systems — the Move and One appear on one system, and the other three appear on another. Other times, everything shows “connection lost.” Has anyone de

I am having problems getting radio stations and Sonos seem unable to help. They have told me to delete all services except Sonos radio, but there are no normal radio stations available!

Why is it every few months an app update bricks all my speakers!!! This just keeps getting worse and worse. What kind of a company is actually coding this rubbish???

have just purchased sonos era 300 when i try to connect to wi fi it tells me that it can only connect to 2.4ghz my router is less than a month old and works on 5 gh7

I have an Arc ultra with two Era 300 surrounds and while the system is functional when the surrounds are grouped with the arc ultra, the sound from them is modulated, by which I mean it gets quieter and then back up to normal volume, then quieter then back up to normal volume at a rate of about twice a second. This modulation happens with any sound source if the Era 300s are grouped with the arc ultra. However, if they're ungrouped they play normally with a consistent volume and there's no modulation effect at all so the problem is definitely associated with grouping them with the Arc Ultra. Has anyone else experienced this problem?

I can listen to Classic FM live via Global Player on my Sonos system with no problem.  But how do I play something that’s available via catchup in Globalplayer?  I’m currently playing it through my PC speakers with globalplayer.com in my web browser.

I have a the Sonos Amp and I’m trying to connect it to my surround setup, which consists of the beam, 2 era 100’s and sub mini. I have a U-turn orbit turntable it has a built in preamp and I’m using av cables. I’ve tried to setting up the amp as a part a surround system with just my beam and sub and nothing plays. I even tried grouping it by having the amp by itself and having my beam, eras, and sub as one system and still nothing. It doesn’t give me the option to add the amp to the system. Any suggestions?

Hi everyone,I’m looking to use Sonos products as my main PC speakers and wanted some guidance from people who’ve tried it. I know Sonos is designed mainly for Wi-Fi streaming, but I’m curious about the best setup for desktop use.I’d like to know:– Which Sonos device works best for PC audio?– How noticeable is the latency for videos or gaming?– Is there any reliable workaround to reduce delay?– Would a Sonos Amp or soundbar (Ray/Beam/Arc) be a better option?Any recommendations or real-world experience would really help. Thanks!

Anyone here have issues with Trueplay it starts of ok and just stops I get the follwing message: trueplay something went wrong we are unable to custom tune, both my IOS and Sonos app are updated, reset my router, I can't get it to work, I even deleted the app and reinstalled and I’m getting the same error. 

I have the followingPro-Ject Phono Box S3 B (Black) Pro-Ject Maia S3 (Black)I would like to link up with my Sonos Ace headphones.however when I tried using the 6.5 to 3.5 adapter they did not workplease advice on a compatible adapter or a 6.5 to usb-c cable 

Hi Community, I have a pair of Fives and Sub 3 set up in a 28’ X 18’ foot open space..  The Fives are wall mounted and centred on the long side.  Space has concrete floors with rug and soft furnishings in the middle, the space is open timber frame construction, with a peaked ceiling height of 28’ and large wooden beams breaking up walls.  I’m thinking of adding a single Era 300 opposite the Fives to fill in the sound.  Also, unless I can reverse the L-R of the Era speaker, it seems it would be firing opposite to the mains.  Music only. Thoughts?  

does anyone else have problems hearing speech on the sonos arc? even with speech enhancement on i still have to turn my volume up super loud for the speech scenes and then when theres action the system is way to loud so i have to keep turning it up and down constantly... its very annoying for the price you pay, plus i have two rear one speakers, but that only helps if the voice is coming from the back with the ambient noises, i have tried all settings the rear on full, the rear on ambient,  speech enhancement on, speech enhancement ofg, sub up, sub down! there is just not enough features on the app. i really hope sonos correct this in the very near future. especially for films like the titanic its the worst trying to hear what is being said.

My music library is on iTunes in my pc. I have 15 discs with various artists in each disc. When connecting my music library to sonos it splits each discs into sub-discs. For example a disc with 20 songs by 4 artists will be dived by sonos in 4 four sub-discs, one for each artist. How do I avoide that?

Hi, I have a stereo pair and have my turntable plugged in using line in. My question is, can I add my CD player to the line in on the other speaker in the stereo pair? So a source into each line input. Naturally, I’d only only be using one at a time, but it would save the need for an additional pre amp. Thanks

Hello, I just upgraded my Arc ultra and 2 Era 300 to sub 4. Unfortunately the bass from sub is very weak even after Trueplay adjustments. Frankly speaking bass is better without sub4. Increasing sub volume to 11-12 gives similar bass experience than arc and era alone. Something is for sure not right here. I will be glad for any suggestions

My Play 1 produce a distorsión only with high notes, what can be the cause and how can I fix it. I have it in surround mode and the other Play 1 does not have that issue. 

I just purchased 5 Era 100 for my office.  My office already has a Port and three One SL’s in the system.  I connected the first three Era 100 with no issues.  However the last two connect to my phone, but won’t connect to the wifi.  I have factory reset, system update and reset my phone.  I have located the speaker to different areas of the office including right next to the router.What else can I do?

Hello,I just received a pair of ERA 100s.  I am able to link my beam to one ERA and listen to the TV.  The TV remote controls the volume on Beam.  TV volume on ERA has to be controlled via app.  Is there a way to link the two where the tv remote will raise and lower the tv volume through the ERA and Beam at the same time?

I used to have a workflow that did it’s job as long as I was on S1 and iTunes. ChronoSYnc syn<ced the whole library to my Synology NAS(DS413j), Smb1 was allowed , the User, used for SOnos had all the reading and writiging rights for all shared folders and subfolders. Now, I felt I needed to move on to the new apple ecosystem with Music, Books, Movies, Podcasts and so on. Now, since the ist no automatically created iTunes Library.xml anymore I tried to create this by hand and place it in the NAS share used and indexed by Sonos.I alos trief to create m3u playlissts and to adapt all paths to thecorrect  NAS  paths. However, I cannot find any imported playlists in Sonos. The NAS folder is displayed and I can scroll through it and play music from there, but this isn’t practicable for me since I have  thouands of songs an audiobooks that are all organized in playlists. Is Sonos still able to import playlists from Apple Musik