Fix & Optimize

Entire Sonos system has disappeared from Roon! Can see the speakers and connect with them via Airplay on Roon but the sound is poor. How do i get the Sonos network back onto Roon?

Please can someone help me before I lose my sanity. My son was connected to one of Sonos speakers last night.  He is out of the house currently and I cannot connect to the same speaker. When I go in the Sonos app and go to the speaker, it shows as my son’s spotify connected, but not playing. When I hit play it starts playing his Spotify on the speaker, even though he is listening to Spotify on his own phone outside the house. That pauses his spotify on his phone and starts playing it through the speaker in the house. He can play it from his phone and take it back to his phone, but either way I still cannot connect to the speaker in the house.  How do I kick someone’s connection off?  It’s ridiculously bad design that when someone chooses to play to a specific speaker that it doesn’t take priority over what was last conected! Does it expect me to go through multiple people and ask them if they’re connected to my speaker???? Please anyone if you can help because I’m ready to bin the whol

I own a restaurant and use Sonos in tandem with Tidal. For the last 8 months since we’ve been open, the playlists I have built in Tidal have been the only way we have music playing in-house. Out of the blue, when we go to those same playlists, nothing shows up, and the drop down says that “Something went wrong”.I’ve re-authorized tidal in Sonos, along with all the other recos available. Please help.

I’ve noticed today that “My Likes” playlist of Amazon Music (“Mis Favoritas” in my case) is not working anymore if I try to play it from Sonos app. Not a problem in Amazon’s app. Also no problems with different playlists. I’m almost sure that I played it successfully some weeks ago but now, when I press the play button, an spinning circle is shown for a while and then nothing…I’ve checked the web and it’s a similar thread in Amazon forum from the 4th of November, but no solution. The answer from Amazon staff is to follow all the “classics”, that of course I’ve done spending a lot of my Sunday’s time:Make sure you have the latest version of the Sonos app installed ✅ Deauthorize/Unlink Amazon Music from within the Sonos app ✅  Sign out of the Sonos app and then restart your smartphone/tablet as well as your Sonos speakers ✅  Sign back into the Sonos app, and then re-authorize Amazon Music as a linked service in the Sonos app ✅  Once linked, under the Amazon Music Settings within the Sono

Hello,New here and not exactly an audiophile but have a question about my setup!I have a new house with six passive B+W ceiling speakers in the living room / kitchen (I think potentially overkill with six) and a sonos beam 2 for the TV (and a One if needed). I need to buy an amp for the spakers. I’m unsure about spending the money on a Sonos Amp, but I do like the idea of everything being integrated. Especially if the Amp can use two speakers as the TV surround -that would be a game changer. But if I went down that route, does that completely rule out the other ceiling speakers for music listening (even when I’m not watching TV?) That would be a shame! I’ve seen that I would have to get a second amp for music, which I’m not going to do.I understand that the Amp may only be able to safely power 4 rather than all 6, but 4 would be better than just having 2 for music!Thanks!Tom

Hi Community.May be is a so obvious question but before a purchase, I’d like to be sure if having severals ERA 100 in different rooms, can I reproduce different audio source in every room from different devices? like reproducing audio files from a phone in Room A whilst listening TV in Room B.Also curious to know the reverse option, listening the same audio source in all rooms. Appreciate your help

Is it just me?  I have complained to Sonos several times that the music player app on my Mac does not scroll long titles etc properly. IWhat you expect to happen is the text string scrolling off to the left, so the start of it disappears and the bit you couldn’t see before slides over from the right.What happens is the whole string disappears and the left part of the string slides in from the right until you can see exactly the same bit as you could see before. You never see the right hand end of the string.Every other app in the world scrolls properly, why on earth can’t Sonos sort it out?

I have a music library on a NAS. When I first connected it to my Sonos system I mistakenly selected the group by artist option. Where I have albums which feature tracks by different artists the library lists them all individually rather than as one album. I would like to change the groupings so it is by album.I use the Android app and under Settings - Music Library the only option is rescan library. There is no option to change the ordering. I found a help page which implied there should be an option asking which ordering I want. Where do I find this option?

Hi all,I can't find an answer to this question that will work specially for my desired set-up so hoping for the community's guidance.I've just bought a BenQ TH585P projector and Beam gen 2 on the basis that I believe a matrix switch with ARC functionality can be used to deliver sound from the projector to the soundbar. This specific projector model doesn't have an ARC HDMI port.I've been playing around for ages and simply can't get audio from the soundbar. Please can I have your suggestions?Current set-up that's playing audio through projector's awful speakers:- matrix switch HDMI out 1 to projector - matrix switch HDMI out 2 with ARC toggled on to Beam soundbar- Firestick into matrix switch Seems pretty simple to me that this should work but clearly I'm wrong!Thanks in advance for your help,Jack 

I have connected my beam gen 2 and my 2 era 100s to my Hisense tv, the hdmi is connected to the correct arc connection, the picture is fine for a while then goes off it’s very pixelated then freezes, when I switch the Sonos products off the sound works fine through the tv, I have tried different hdmi cables and the problems still there

Hi can anyone tell me what gen sub this is? thanks in advance  Moderator Edit: Removed serial number from picture

I have a system that includes Ones, Play 1s, Amps, a Ray, Beam and Arc.  The Amps and sound bars are wired connections. System works “fine” other than never-ending problems with the buggy app. I added a stereo pair of ERA 100 speakers to a new room - they connected to my system fine and I can play music on them no problem, BUT when I try to add one of my other rooms to play with the Era 100s it won’t allow it - it just won’t add the new room after I select it in the app - no error messages or anything. Same goes if I try to connect the Era 100s to another room that is playing music or if I put them in a group together.  I have tried this with virtually every combination of speakers. There is one weird sort of exception - if I add one of the rooms/products that is connected via Ethernet to the ERA 100s or visa-versa then then it shows the added room as if it was playing music in the app, but does not play any sound through the speakers for the added room although I can play/pause the mu

Bonjour,Je n’ai plus de son qui sort sur ma chaine connectée à Sonos Conect gen 1. La chaine marche bien je l’ai vérifié.J’ai fait un reset usine du sonos connect cela n’a rien changé. Dans mon appli Sonos je vois bien mon connect, je peux supprimer le voyant blanc augmenter ou diminuer le son etc… les informations circulent bien entre l’appli Sonos et le Connect.Cela s’est produit après une absence de 4 semaines. J’avais exactement le même problème sur des Play 1 et ma Playbase, les débrancher 30” et les rebrancher à régler le problème sauf sur mon sonos connect.Merci de votre aide

My sonos 1 music cuts out when I listen to 93.1 wxrt via Audacy. This doesn't happen when I listen to non Audacy sources. I've tried uninstalling and reinstalling, resetting power etc.   Any suggestions?

I have a Playbar, Sub, and two Play 1 speakers. Recently, although appearing connected in the app, the Sub and Play speakers have not worked - I only get sound through the Playbar. I’ve deleted all the speakers from the network, factory reset and then added again, but with no luck. The app says they’re connected, but I get no audio. Any suggestions as to what to try next?Thanks. 

I’m not sure which way the dot has to go to be on.

Hi everyone, My purchased items for a new kitchen, living & dining area consists of: Arc, Sub(3), OneSL & Era 100. Question is what setup would you recommended for mainly music playing but also surround sound TV? Bear in mind I may place one of either SL or 300 in the undercover outdoor area. Thanks in advance (Drawing below for context)  

Since the last update of Sonos app, 2 weeks ago, when playing tracks using my iTunes library it skips tracks when playlists or complete albums are used.it plays perfectly then there is a pause of about 20-30 seconds and when it resumes it has skipped several tracks usually 2 . I can manually go back to the next track it was supposed to play and it is fine then periodically it does it again.the library is made up of aac and mp3 tracks, about 35000 tracks. Sonos controller on PC windows 10 wifi speed to router 351 mbps. Using Sonos port any help appreciated 

Speakers cutting in and out and making random popping sound

Has anyone experienced their Sonos Move making a clicking sound? 

Excuse my ignorance but I am wishing to play CDs thru a Era 300.I am obviously required to purchase a CD player but can anyone advise if there is a particular brand that is more compatible with Sonos than others.If not, is there anything obvious I should look out for in selecting a brand?i also have a Sonos record deck and am wanting to also play that thru the same Era 300, having previously played thru a Move speaker. Is that possible?Thank You in advance…..

Is there a way to connect my Sonos Sub back to my system it was before now I can’t. It keeps asking me to update it but it was working fine before I recently switched spot to a new portable TVs stand….PLEASE HELP….

I have Sonos arc + sub-mini + 2 ERA surrounds. Sonos arc is connected to LG TV UR8000AUA. when I play you tube videos - sound suddenly turns off. I need to go into tv sound settings to change the sound source. It will automatically switch back to ears sound source and then sound will come back.when I play Spotify music on tv the sound cuts off intermittently when the song plays.i have tried changing various settings but the issue never gets addressed. pls help

My arc volume is low when watching TV but perfect volume when listening to music.

I have a Beam in our bedroom, and another one in my exercise room.  I have reset and setup up both of them.  When I turn on the TV in the exercise Beam, it combines with the bedroom beam.  How do I get this behavior to stop, and make them separate?